Lost All MPEG-4 stations

[fertree]

Yesterday we had a wind storm and short power outage. Today, I have lost all mpeg-4 HD stations, both local and national, and still have everything else. For the most part, I seem to have decent signal strength, although there are some zeros on 99 and 103, not have any acquiring signal messages, or any messages, simply a black screen. I have tried resetting from the HR20-100 and nothing. Any suggestions?

[litzdog911]

It's possible your dish moved slightly. Please post back with your signal readings for each satellite's transponders (and both tuners if applicable). You'll find these readings under "Menu" -> "Setup" -> "System Setup" -> Satellite -> "View Signal Strength".

Fill in your readings for each satellite and tuner using these examples. A properly aligned dish will show 80-90s on most of the relevant transponders (although some will be low or zero):


Satellite transponders (32 total at 101º)
[Most of your standard definition channels are beamed from 101ºW]
1-8 # # # # # # # #
9-16 # # # # # # # #
17-24 # # # # # # # #
25-32 # # # # # # # #

Satellite transponders (3 total at 110º)
[Several HD channels are beamed from 110ºW]
1-8 NA NA NA NA NA NA NA #
9-16 NA # NA # NA NA NA NA

Satellite transponders (11 total at 119º)
[A few HD channels, local SD channels, and Spanish package]
17-24 NA NA NA NA NA # # #
25-32 # # # # # # # #

Satellite transponders (6 total at 99º(s)) [or 99º(b)]
[Local HD channels for some cities]
1-8 # # # # # # NA NA
9-16 NA NA NA NA NA NA # #
17-24 # # # # # # # #
[Note: these can be very slow to appear]

Satellite transponders (14 total at 99º(c)) [or 99º(a)]
[New national HD channels]
1-8 # # # # # # # #
9-16 # # # # NA NA NA NA
[Note, these can be very slow to appear]

Satellite transponders (16 total at 103º(s)) [or 103º(a)]
[Local HD channels for some cities]
1-8 # # # # # # NA NA
9-16 NA NA NA NA NA NA # #
17-24 # # # # # # # #
[Note, these can be very slow to appear]

Satellite transponders (16 total at 103º(c)) [or 103º(b)]
[Most national HD channels]
1-8 # # # # # # # #
9-16 # # # # # # NA NA
17-24 # NA NA NA NA # NA NA

[fertree]

101
1-8 90 94 82 0 89 97 85 97
9-16 89 95 88 0 92 98 86 98
17-24 86 100 86 0 94 98 89 97
25-32 91 0 86 100 93 98 88 98

110
1-8 x x x x x x x 96
9-16 x 89 x 96 x x x x
17-24 x x x x x x x x
25-32 x x x x x x x x

119
17-24 x x x x x 0 0 91
25-32 59 96 06 95 0 96 82 96

99(c)
1-8 91 89 86 83 91 88 87 84
9-16 91 89 89 84 95 92 x x
17-24 x x x x x x x x
25-32 x x x x x x x x

99 (s)
1-8 0 100 0 99 0 100 x x
9-16 xxxxxx 0 0
17-24 0 0 0 0 0 0 0 0
25-32 x x x x x x x x

103 (s)
1-8 0 0 0 0 0 x x
9-16 x x x x x x 0 74
17-24 0 0 0 83 96 0 80 0
25-32 x x x x x x x x

103(c)
1-8 95 93 95 89 94 92 92 90
9-16 94 92 94 92 95 95 x x
17-24 x x x x x x x x
25-32 x x x x x x x x

All (local and national) MPEG-4 stations show black screen, although the resolution light jumps to the right resolution for each channel.

[davring]

I would go to the DirecTV website and refresh your services. Sounds like your HR lost its authorization to receive HD. Worth a try. I believe the refresh page is under trouble shooting.

[litzdog911]

It's not a signal problem. Try davring's advice to refresh your authorization for HD channels.

[Johnnie5000]

Signal looks good. The DTV computers have been going crazy on people services lately, try the refresh as others suggested. A good ol' fashioned reboot of the unit may help too.

[fertree]

Customer Service tried a restart which didn't work, so they decided I needed new band converters. After switching the band converters I had, a few red button restarts, disconnecting power and doing the repeat satellite setup a couple of times, it has started working again. A morning of frustration, but an evening of satisfaction.

[David MacLeod]

thats odd, usually (in the 5 times I've done it) replacing bbc's immediately fixes any issues caised by the bbc's.