0x0290 wiped out playlist and prioritizer

[trausch]

0x0290 wiped out playlist and prioritizer. I am pissed....anyone know how to fix this?


I was so pissed I called Direct TV. I wanted them to reduce the cancellation fee. My argument was that there must be some sort of implied quality of service in the contract. Theoretically, my receiver could reboot every 10 minutes and there would be nothing I could do to cancel my service without paying a cancellation fee. She said she could not reduce my fee and that if I didn't pay it would go to legal arbitration. I asked for their number and she would not give it to me. I asked for any number that could help with reducing the fee and she said none existed.

Do you think the CEO will answer?

chase.carey@directv.com
310-964-5000

[spartanstew]

No, I don't think he'll answer.

Were you using an external HD?

[trausch]

No, I don't think he'll answer.

Were you using an external HD?

Nope.

[Tybee Bill]

0x0290 wiped out playlist and prioritizer. I am pissed....anyone know how to fix this?


I was so pissed I called Direct TV. I wanted them to reduce the cancellation fee. My argument was that there must be some sort of implied quality of service in the contract. Theoretically, my receiver could reboot every 10 minutes and there would be nothing I could do to cancel my service without paying a cancellation fee. She said she could not reduce my fee and that if I didn't pay it would go to legal arbitration. I asked for their number and she would not give it to me. I asked for any number that could help with reducing the fee and she said none existed.

Do you think the CEO will answer?

chase.carey@directv.com
310-964-5000

Years ago they screwed me out of $200. The promised me a rebate if I bought HD equipment. I ordered to HD receivers and they claimed that it wasn't a purchase, it was an upgrade. Every department told me I would get the credit. After I made the purchase, they refused. I raised a stink and got them to give me a $10 per month credit to my account for two years ($240).
If you feel that you have a loss, ask them to give you a small, monthly credit. It goes down easier.

[lumspond]

You're not alone.
It wiped out mine as well.

Tony - Delaware

[nofishbob]

It wiped EVERYTHING off my unit.....

[trausch]

What's our recourse? We can't leave because we're locked in and they continue to give us crappy service.

If anyone from Direct TV reads this. Rest assured I will tell everyone I know that your company has horrible service.