OneOfOne
12-08-08, 03:48 PM
I was called back in august I believe and told that my 2 600s were going to fail and that I was going to get a replacement for them. I DID get one replacement, an h21 but the other never arrived. on the 7th my other 600 got the searching for satellite 771 message and I called complaining that it should have been replaced when the original one was and they just said basically sorry, but we will replace it now. then today my h20-100 failed with the same message but when I first checked it out it said a new software update had been received.
now it gets irritating. I call tonite to ask for a replacement and the csr is trying to get me to do the directv shuffle with trouble shooting. like I havent done that enough times in 10 years to know the deal and have done it already, so I tell the fool to just get me to a supervisor because I hate directv customer service. this is making me angry just thinking about it. so the 'supervisor' tells me that the 600 was failing on software updates and that the 100 has no problems and that its probably my multiswitch and let me send you a tech yadayada. I tell her I am not paying for the protection plan so that you can give me the run around. further my hr21 and h21 are working normally [an aside, the hr21 replaced a failed hr20-600 last fall. coincidence? I think not.] and told her about the problem with the 600 from last nite and how the csr knew about it without me saying anything. now when the supe said the thing about the software update causing problems I had never heard of that. when she said it was 600 specific it really got me thinking that its not just related to the 600. anyway she insisted on sending a tech to my house until I told her that the last tech dtv sent barely spoke english and that I would rather pay the 19.99 on my bill for the receiver swap than endure anymore coming to america moments. so having not done any searching for these symptoms here in threads can anyone tell me if my experience with the h20 600/100's is unique?
now it gets irritating. I call tonite to ask for a replacement and the csr is trying to get me to do the directv shuffle with trouble shooting. like I havent done that enough times in 10 years to know the deal and have done it already, so I tell the fool to just get me to a supervisor because I hate directv customer service. this is making me angry just thinking about it. so the 'supervisor' tells me that the 600 was failing on software updates and that the 100 has no problems and that its probably my multiswitch and let me send you a tech yadayada. I tell her I am not paying for the protection plan so that you can give me the run around. further my hr21 and h21 are working normally [an aside, the hr21 replaced a failed hr20-600 last fall. coincidence? I think not.] and told her about the problem with the 600 from last nite and how the csr knew about it without me saying anything. now when the supe said the thing about the software update causing problems I had never heard of that. when she said it was 600 specific it really got me thinking that its not just related to the 600. anyway she insisted on sending a tech to my house until I told her that the last tech dtv sent barely spoke english and that I would rather pay the 19.99 on my bill for the receiver swap than endure anymore coming to america moments. so having not done any searching for these symptoms here in threads can anyone tell me if my experience with the h20 600/100's is unique?