To Hell With Dish!!!

[Dgenx321]

My family has been leaning toward DirecTv for a few months now, but what this damn CSR just pulled on me today has done it.

I'm 18 and still at home till I graduate next month. I'm also on the Dish account so I can call in if there are any problems. While I was out today my parents tried to order "A Big Fat Greek Weeding" and it had and Error telling them to call Dish.

Well the CSR told them I had placed a password on the account where you had to call in and tell them, and get this she said it was my name "RANDY". Never the less I got my ass chewed out thanks to this CSR.

All it really was that Dish screwed up and placed a $35.00 limit on our smart card and we had ordered the last WWE PPV so it was full. But this CSR saw it fit to lie and say that I had placed a password on the account to save her face.


What a chicken s**t company!!! :mad: :mad:

[TV38]

Ok, sure.

[gopherscot]

Sounds like there is more to this story than what we have been told ... oh well go to DTV and have everything run smoothly and maybe you can watch a "Big Fat Greek Weeding" .. I hear it's a dandelion of a movie.

[Bill R]

Originally posted by gopherscot
Sounds like there is more to this story than what we have been told.
I think so too. CSRs can clear passwords but they do NOT know what the actual password is (or was).

[lgnaclo]

true, unless you tell the csr what the password is and have them note it on the account

[DishDude1]

No, you can place a password on the account so when you call in, the CSR will not talk to anyone who doesn't know the password. Sounds like one of the CSRs placed an additional user on in the field where the password should of been, thus causing this confusion.

[Dgenx321]

Dish's CSR's are just pure crap anymore. Half of the people that work for that company that take calls have no clue what is going on. How they ever won a JD Power & Associate award is beyond me.

Another funny thing they happened was that we put the WWE Six Pack on a credit card for the first payment, they never deducted that payment and pretty much said we had to pay the extra $55 because we never paid it. A quick call to Visa cleared that one up.

[gcutler]

Aren't the passwords in the reciever all number based, there may be letters associated with them like from a telephone, but they should be number based.

Randy would be equal to 72639, but also shouldn't there only be 4 digits, at least on every Reciever from dish I've owned.

[Dgenx321]

Thats what I told my dad. Theres no way I coulda put it in as "RANDY". It just turned out the lady had no clue what she was doing.

But none the less I still got chewed out over it.

[Marcus S]

There are two different passwords you can setup. 1) for your account (which, the E* CSR's rarly ask for). 2) the 4 digit numeric password you lock each receiver with. To the other issue. This is why I never signed up for auto-pay. If you remain a subscriber, it is very difficult to get E* to send you a check, they prefer to credit your account. Leaving E*, well several states already have laws preventing E* from not refunding any balance due, but in some cases a letter to your local attorney general usually gets E* off the dime.

[Bill R]

Originally posted by Dgenx321
Dish's CSR's are just pure crap anymore. Half of the people that work for that company that take calls have no clue what is going on.

I don't know if it is quite that bad but I do agree that there is STILL a lot of problems with DISH's CSRs. I don't know if it is a hiring issue, a training issue or something else but they sure need to do something to provide better customer support.

A BIG problem that the CSRs have is that a lot of time they don't have up to date information on things. As an example, some DishPlayer owners are being billed for another 3 years of PTV service for $99 but when you ask a CSR (or their supervisor) about it they say that there is no new 3 year deal for PTV service.

[abospaum]

I had the best CSR ever. Actually, he was one of the managers over there. When I first had my Dish installed they messed things up and the satellite was never aimed correctly. 95% of the time there was no reception on any channel.

My wife is a stay at home mom who enjoys watching some TV during the daytime and at night we often watch TV together because it is hard going out with little ones. When I called Dish they told me it would be three weeks minimum before we saw a service rep. I was furious and asked to speak to a manager.

The manager had wonderful things to say such as "Well you there are better things that you can be doing with your time than sitting around watching TV". He also explained to me how TV is a luxury and that I should be glad to have it when they are able to get to it. I was furious and wrote to Charlie and one of his VP's called me back. They ended up giving me a couple of free months and a free PPV coupon. I still wanted to know that this "manager" was fired. I provided the guys name and ID# but I don't know if they ever did anything about him.

[Mike123abc]

The problem with CSRs is the same as CSRs in most places. They are hired off the street and have no idea what is really going on. They are trained with scripts. If the customer asks this look on your script (on the screen) and reply this.

[pez2002]

Originally posted by abospaum
I had the best CSR ever. Actually, he was one of the managers over there. When I first had my Dish installed they messed things up and the satellite was never aimed correctly. 95% of the time there was no reception on any channel.

My wife is a stay at home mom who enjoys watching some TV during the daytime and at night we often watch TV together because it is hard going out with little ones. When I called Dish they told me it would be three weeks minimum before we saw a service rep. I was furious and asked to speak to a manager.

The manager had wonderful things to say such as "Well you there are better things that you can be doing with your time than sitting around watching TV". He also explained to me how TV is a luxury and that I should be glad to have it when they are able to get to it. I was furious and wrote to Charlie and one of his VP's called me back. They ended up giving me a couple of free months and a free PPV coupon. I still wanted to know that this "manager" was fired. I provided the guys name and ID# but I don't know if they ever did anything about him.




Thats Funny

Why do we press harder on the remote when we know the batteries are dead

[Cheyenne]

I know you are young and somewhat naive....
but is the wish that Dish goes to H... ! appropiate?
Let's not over react to a very small issue that has little to impact on your life, let alone others during this time in history.

Translation - GET A LIFE !