Change package fee $10

[ronsanjim]

I knew they charged $10 for premium & sports pak if you changed for less than 30 days, but when did they begin charging $10 to change your basic programming if held for less than 30 days?

[Ken S]

I knew they charged $10 for premium & sports pak if you changed for less than 30 days, but when did they begin charging $10 to change your basic programming if held for less than 30 days?

Probably when they saw a substantial number of people bouncing back and forth between packages.

[Dolly]

Probably when they saw a substantial number of people bouncing back and forth between packages.
+1 I think you hit the nail right on the head on that one :D

[syphix]

Is this only when DOWNGRADING service?

[ronsanjim]

Is this only when DOWNGRADING service?
The CSR just stated there was a $10 fee for switching your basic package if you've had it less than 30 days.

[Jeremy W]

Is this only when DOWNGRADING service?
It would have to be. Penalizing your customers for trying to give you more money is insane.

[rajeshh]

Did this just start Dec 1? I just changed my package back and forth in a matter of few days just around Thanksgiving, and at least don't see such a charge on the activity on the website

[ronsanjim]

Did this just start Dec 1? I just changed my package back and forth in a matter of few days just around Thanksgiving, and at least don't see such a charge on the activity on the website

Don't know when it started. Like yourself, have not seen the $10 charge on my account, online yet. Maybe the CSR was BSing me about the charge? Direct usually tacks that $10 fee the next day..... Maybe she "forgave" me because I was courteous and didn't give her a hard time when she mentioned the fee;) .

[cariera]

So this charge to change "basic" packages doesn't exist? That is what I am gathering from all these posts.

The only way I could see you being charged this fee is if your "basic" package was Premier and you downgraded to Choice or Choice Extra, in effect removing the premium movie channels.:)

[ronsanjim]

The only way I could see you being charged this fee is if your "basic" package was Premier and you downgraded to Choice or Choice Extra, in effect removing the premium movie channels.:)
No premium channels in my basic package. The CSR stated the charge was because I had my basic package for less than 30 days prior to switching to another basic package.

[rpjones68]

No premium channels in my basic package. The CSR stated the charge was because I had my basic package for less than 30 days prior to switching to another basic package.


I switched from Premier to Plus HD/DVR online yesterday (had it for 4 months free with NFL package) and was charged 10 today for "Premium Service Disconnect Fee!"
Now I have to call CSR to have it removed...petty pain and a waste of time...

[Justin23]

Did you keep Premier for the full 4 months?

[dcowboy7]

u can still change movie channels free as long as u go from 1 to the other.

[Elephanthead]

So you guys upgrade when you have some at home time, then downgrade when you don't have time to watch TV, I may start doing this.

[rpjones68]

Did you keep Premier for the full 4 months?

Yes I kept it for 4 months. Although, after 30 days I don't see why they would charge for changing back. :confused:

The CSR just looked it up, apologized, and put me on hold and gave me the 10 back as a credit.