AVJohnnie
12-14-08, 10:07 AM
I recently connected both of my 622s to my broadband DSL service. All of the expected functionality that adds seems to be working fine – downloads from DishONLINE are averaging 2600-2900Kbps. However, it has also brought some unexpected and unwanted functionality. As long as they are connected to BB I cannot use DishHOME to either view or pay my monthly Dish bill. If I disconnect them from BB (and I must also force them to lose their DHCP IP address assignments by power-plug resetting them,) then the DishHOME statement view/payment features work as expected.
Once I reestablish the BB hookup that functionality is again lost. Both 622s seem to become confused by the presence of two possible communication pathways. I say this because I noticed that they still do the Telco dial-out for this Dish communication function, even though there is an active BB connection available. Under this situation the 622s pause for a long period of time (5-6 minutes) on the EA04 establishing connection screen then eventually display an EA09 ERROR screen stating that they are “Unable to connect to DISH Network at this time. Please try again later.”
For a second test I tried disconnecting the phone line from the 622s to see if that would force them to use the BB connection but all that did was cause them to display an EA07 ERROR screen stating that “You receiver must be connected to a phone line to complete this transaction. Please connect it to a phone line and try again.”
I am still on the L6.14 software on both of my 622s – hopefully they have addressed this problem in the new software that has begun to spool.
Once I reestablish the BB hookup that functionality is again lost. Both 622s seem to become confused by the presence of two possible communication pathways. I say this because I noticed that they still do the Telco dial-out for this Dish communication function, even though there is an active BB connection available. Under this situation the 622s pause for a long period of time (5-6 minutes) on the EA04 establishing connection screen then eventually display an EA09 ERROR screen stating that they are “Unable to connect to DISH Network at this time. Please try again later.”
For a second test I tried disconnecting the phone line from the 622s to see if that would force them to use the BB connection but all that did was cause them to display an EA07 ERROR screen stating that “You receiver must be connected to a phone line to complete this transaction. Please connect it to a phone line and try again.”
I am still on the L6.14 software on both of my 622s – hopefully they have addressed this problem in the new software that has begun to spool.