mover's connection question...

[matty8199]

a few questions, actually:

1) how backed up are they currently? anyone know? i remember a while back, when my friend moved, it took them i think two months to get there to do the install...

2) can you have them send the dish and whatnot to you and do the install yourself if there's too much of a backlog?

3) i'm going to be getting a new HDTV to go along with my new house, but it's possible the TV won't be there by the time i have the install done (might wait a month or two after moving) - is it possible to have them install the HD DVR and the HD dish right away rather than having to make them come back out again a month later? this is especially relevant if the answer to #2 is no and there's a large wait time for installs...

[Mertzen]

1] All depends from area to area. If anything schedule and then call or go online to reschedule. Asking the HSP to move it up or put you on a 'cancel list' will yield nada

2] No

3] Will depend from tech to tech. Make sure you have a TV there of some sort with RCA inputs and make sure you can 'convince' the tech.

[BattleZone]

a few questions, actually:
3) i'm going to be getting a new HDTV to go along with my new house, but it's possible the TV won't be there by the time i have the install done (might wait a month or two after moving) - is it possible to have them install the HD DVR and the HD dish right away rather than having to make them come back out again a month later? this is especially relevant if the answer to #2 is no and there's a large wait time for installs...

The tech is going to be concerned that you might have a problem of some kind when your HDTV comes, and that you'll call DirecTV. If you do that, there's a good chance that the installer will get back-charged (unfairly). You need to assure him that you won't call DirecTV, and then DON'T call DirecTV. If you need help configuring the receiver, come here instead. It isn't at all difficult, but some folks get confused and call for help, and BOOM; the installer ended up working for free.

As a rule, I won't let my techs install an HD system without an HDTV, unless I've talked to the customer myself.

[Pennstate08]

1] All depends from area to area. If anything schedule and then call or go online to reschedule. Asking the HSP to move it up or put you on a 'cancel list' will yield nada

2] No

3] Will depend from tech to tech. Make sure you have a TV there of some sort with RCA inputs and make sure you can 'convince' the tech.

I am probably going to move twice next year...my understanding is that D* will move you once but, you have to pay for the next time if it is within 12 months...I have installed several systems for myself and others and know I can set up the new dish and box. Are you saying that I as the consumer cannot do my own install? I can just move the box and dish with me. I have an old dish I can put at the now current location.

[BattleZone]

DirecTV won't ship you a dish or switch equipment to do an initial install, but there's nothing that prevents you from moving this equipment from one house to another yourself if you move.

You are correct: DirecTV will only give you a free Mover's Connection once per 12 month period. Additional moves cost $200.

[Pennstate08]

Ouch! For $200.00 I know I can move it myself. I may do the first move and let them do the second move. Do I need to notify them of the move? My thought is go ahead and do the move and then let them know...it is easier to ask for forgiveness then permission.

[lamotte]

as far as time goes i had them come last weekend and only had a one day wait with calling on friday morning and able to get them out the next day between 8 - 12. they arrived with about a minute and half to spare. darn darn darn as have seen here if they are late i would be getting a 100.00 from directv

we also had moved twice in the same year and i was able to get mine done for 100.00 and was not bad as all. as i had just had stents put in my heart the day before and there was no way in hell my wife was going to let me do it anyway. they also installed the swm dish and was very pleased with my install the only problem they ran into was finding the right line to use as there were 3 lines going back to the corner of the house they were using. once they found it it was over quickly and very pleased.

[BattleZone]

Do I need to notify them of the move? My thought is go ahead and do the move and then let them know...it is easier to ask for forgiveness then permission.

You don't need any "permission", but, yes, you should notify them. If you're doing your own install as part of the move, then they don't care. They just want to know where to send the bill and where to go if you need a service call.

[joe diamond]

You don't need any "permission", but, yes, you should notify them. If you're doing your own install as part of the move, then they don't care. They just want to know where to send the bill and where to go if you need a service call.

And if you change phone numbers then use the new phone number for a PPV movie there will be black helicopters following you.

Know that the dish and mounting hardware for HD equipment is not the same as the dish and mounting hardware for the SD equipment.

IIP, now would be the time to mention the SWM compatibility issues with the legacy stuff.

Joe

[BattleZone]

SWM dishes only work with the modern receivers:

D12 and newer
R16/R22 and newer
H20 and newer
HR20 and newer

If you have older receivers that you want to continue to use, you'll need a legacy (non-SWM) dish and switches from DirecTV, and 2 lines running to each DVR. A possible alternative is to buy your own external SWM-8 module (DirecTV does NOT use or supply these for residential use), which is run off a legacy Slimline, but also has 3 legacy ports and can be combined with a legacy WB68 switch to expand the number of legacy ports if needed.

SWM dishes and the SWM-8 device supports a total of 8 tuners. DVRs use 2 tuners each, by default, though they can be manually set to 1 tuner. With SWM, both tuners in a DVR can be run by a single cable.

[firefighter4evr]

SWM dishes only work with the modern receivers:

D12 and newer
R16/R22 and newer
H20 and newer
HR20 and newer

If you have older receivers that you want to continue to use, you'll need a legacy (non-SWM) dish and switches from DirecTV, and 2 lines running to each DVR. A possible alternative is to buy your own external SWM-8 module (DirecTV does NOT use or supply these for residential use), which is run off a legacy Slimline, but also has 3 legacy ports and can be combined with a legacy WB68 switch to expand the number of legacy ports if needed.

SWM dishes and the SWM-8 device supports a total of 8 tuners. DVRs use 2 tuners each, by default, though they can be manually set to 1 tuner. With SWM, both tuners in a DVR can be run by a single cable.

YAY!:joy: all my receivers are SWM !

[joe diamond]

Mine are just dusty!

Legacy used to mean "If it wasn't for your grandfather's contribution to this institution I would withhold the penicillin another week." Modern used to mean,
"since we took this great land from those arrow shooting tree huggers."

Now I am told obsolete and not cool are the same.

I am so confused!

IIP, good job..............so confused!

Joe