No signal - Troubleshooting

[JoeF]

Quick background - Install was on Dec 2nd, (SWM-5 LNB) everything went well signal strengths were great, 90+ on almost all transponders. Last Sunday I had a "searching for signal" error for 20 min or so. Didn't think much of it, since it was pretty windy and everything came back OK. Signal went out again on Monday, and hasn't come back since. It's been a bit cold, so I brought the LNB inside for about 3 hours and got no change (based on the cld LNB thread). Also tried a few different cables, RBR etc..., no change. I'm starting to think I have a bad SWM LNB, here are my readings on tuner 1, tuner 2 is all zeros:
FYI: 99 (s) and 103 (s) don't even show up. Any ideas?

101
1-8 99 0 96 0 0 0 0 99
9-16 0 96 0 0 0 0 99 0
17-24 95 0 0 0 0 99 0 95
25-32 0 0 95 0 95 0 93 0

110
1-8 NA NA NA NA NA NA NA NA
9-16 NA 96 NA 0 NA NA NA NA
17-24 NA NA NA NA NA NA NA NA
25-32 NA NA NA NA NA NA NA NA

119
1-8 NA NA NA NA NA NA NA NA
9-16 NA NA NA NA NA NA NA NA
17-24 NA NA NA NA NA 99 0 96
25-32 0 0 95 0 95 0 92 0

99(c) and 103(c) are either zero or NA for all transponders.

[jdspencer]

Since the signal returned after the windy time, I have to agree that the LNB has probably failed.

[prospero63]

Lot's of folks have "tuner 2 no signal" problems (search the forums, there are usually a few a day). I'm of the opinion that DirecTV has a problem with some receivers and/or their software. Other folks are certain that it's impossible for DirecTV to have any problems and it must be in your cabling, grounding, etc. Personally, I'd have DirecTV replace the receiver.

[JoeF]

I'm pretty sure i'ts not a receiver. They're all showing pretty much the same thing
(2 HR-22's and 1 H21)

[prospero63]

I'm pretty sure i'ts not a receiver. They're all showing pretty much the same thing
(2 HR-22's and 1 H21)

Well, if it's happening on every receiver (you weren't clear on that in your original post) and you've swapped cables, etc. then logic would imply the problem lies in a common component. LNB, Dish, etc. Personally it's situations like this that I pay for the protection plan. I'd call DirecTV out and have them fix it, replacing dish, cabling, etc. as required.

[JLucPicard]

Given that the install was just done Dec 2nd, it should be 'under warranty'. If you call and walk through all the troubleshooting they'll have you do and convince the CSR that it's an outside equipment/alignment/install problem, then you shouldn't have to pay for a service call - even if you don't have the Protection Plan.

[JoeF]

Given that the install was just done Dec 2nd, it should be 'under warranty'. If you call and walk through all the troubleshooting they'll have you do and convince the CSR that it's an outside equipment/alignment/install problem, then you shouldn't have to pay for a service call - even if you don't have the Protection Plan.

Thanks JLC. How long is the "warranty" period? 30 days?

[prospero63]

Thanks JLC. How long is the "warranty" period? 30 days?

Well, if you try to find something on their website it would appear that without the purchase plan the warranty period is non-existent. Zero days. Even then though, I'd call them and ask them. Ultimately what we post here probably doesn't matter, what matters is what the person on the phone you are talking to says.