Directv.com question

[greghowell1359]

I logged into directv.com to check the status of a recent call i made to them about a broken dvr and it listed "ERP_D4 Group" under pending orders. Does anyone know what this means?

[DishCSR]

I logged into directv.com to check the status of a recent call i made to them about a broken dvr and it listed "ERP_D4 Group" under pending orders. Does anyone know what this means?

erp means, equipment return program not sure what d4 group means, it can take up to 21 days to get your replacement

[CJTE]

I'm curious as to what you ended up receiving?