After 4 months, they still keep sending bill to wrong email

[saleen351]

How should I escalate this? I'm tired tired tired of this! I changed emails about 4 months ago, I've changed it via the website, still send the billing notification to the wrong email, I called them, still going to the wrong email, who or what can I do next? I've had it!!!!!!!!!!

Yes their site shows my new email address.
My login is my new email addy
I have the confirmation email in my new addy that I changed my email addy back in sept

I've had it! :mad:

[JLucPicard]

If you've already contacted them through their "contact us" e-mail, then followed up their first, canned, "never even read your e-mail but this is the response we send to everyone for everything and oh, by the way, thanks for being a loyal customer for X years" response asking them to actually read your question, then I would e-mail the Filipiak e-mail address and ask them to take care of it once and for all. Maybe even tell them that the e-mail address they keep sending things to is due to be shut off and they will no longer be forwarding e-mail that goes to the address so you won't get the notifications if they don't straighten out their end of things.

[inkahauts]

How should I escalate this? I'm tired tired tired of this! I changed emails about 4 months ago, I've changed it via the website, still send the billing notification to the wrong email, I called them, still going to the wrong email, who or what can I do next? I've had it!!!!!!!!!!

Yes their site shows my new email address.
My login is my new email addy
I have the confirmation email in my new addy that I changed my email addy back in sept

I've had it! :mad:

try changing it on the website again to a completely different email address.... and then again back to your new current one...

[jimmyv2000]

try changing it on the website again to a completely different email address.... and then again back to your new current one...

some e-mail servers are case sensitive,;)
This happened to me a few years ago

[tomkarl]

Another fine example of directv customer service.

[Ken S]

Try changing back to paper billing. Let it run a cycle or so. Then call and have a rep change your email. No, you shouldn't have to do this, but if you want DirecTV you get their good content and bad systems in a package deal.