View Full Version : Referral Program Ineligible?
I just referred my colleage to DirecTV through the Referral Program. At first she calld 800-directv to schedule her installation and when she gave my name, account #, etc., they said they couldn't process it.
They even went so far as to suggest that my account was past due. That's rediculous as I've never missed a payment. They wondered if I exceeded the maximum referrals. No, this colleague is my first. The CSRs then figured perhaps this was due to us not following "referral procedure".
So we called the proper "referral" line and they said they wouldn't be able to apply the refferal promos unless she cancelled out her first order and put it in again from scratch. This required us to get her husband on the phone from his job to consent to them reviewing the same credit information they ran on him just a couple days prior when they placed the original order. However, after going through this for an HOUR, the CSR and her Supervisor came back with the same puzzling problem. They said they could not do it and also proceeded to question my account status because their "system" wouldn't allow it.
Now since I was there with my colleague, I got on and requested to transferred to retention. The rep there, aplogized and confirmed I'm a loyal customer of 6 the years in good standing and had no idea why we had run into these problems. He offered my 6 months of free HD Access and my colleage will get her credit after she activates the service. I wondered aloud whether it was because my billing was now bundled under Verizon One Bill. I stated that I can not go through this with most people I would refer. I happen to share the office with this person. I also said if I can't refer people to DirecTV, maybe I should refer them to FiOS. I'm also mad that 2 different CSRs AND a Supervisor basically slandered me suggesting I'm past due.
This was not a good introductory experience to DirecTV for my colleague and of course she hasn't even gotten the service yet.
BattleZone
01-23-09, 07:05 PM
It's stupid, but the bottom line is that you (or your referees) MUST call the Referral number from the beginning, or you'll have problems. Once you have a DirecTV account built, it's almost impossible to start over again. This is because some retailers used to "steal" customers from DirecTV and/or other retailers and create a new account for them, with very slightly different information, and get credit for a new account sale. DirecTV had to rachet down the ability to create multiple accounts for the same person, and to do a referral, it must be done at the time of account creation.
So, again, make sure they are calling the Referral line from the start.
It's stupid, but the bottom line is that you (or your referees) MUST call the Referral number from the beginning, or you'll have problems. Once you have a DirecTV account built, it's almost impossible to start over again. This is because some retailers used to "steal" customers from DirecTV and/or other retailers and create a new account for them, with very slightly different information, and get credit for a new account sale. DirecTV had to rachet down the ability to create multiple accounts for the same person, and to do a referral, it must be done at the time of account creation.
So, again, make sure they are calling the Referral line from the start.I get this but the fact is they were able to cancel the original order and account, and start from scratch which should have worked. Also they were being fed this line about my account from the first call where they placed the original order. The supervisor even said it should work. They really think there was some glitch with my account and my theory is it's because I have Verizon Bundled Billing.
Has anyone with Verizon Bundled Billing been able to refer anybody through the Referral Program successfully?
DCFSCAZARES
01-23-09, 08:40 PM
It happened to me to last week and I have to admit, I made a similar mistake. My co-worker made the order through 1800-Directv and two hours later, he called back to informed them that it was a referral. They refused to honor the request, because my co-worker did not call the referral Number. After speaking to 3 CSRs, they agreed to give my co-worker $10 credit for 5 months and I got $0, which was fine with me.
Quick question on this: If I am a brand new customer AND I have gone and installed everything myself and even bought my own receviers, can I give a referral code? Is the ref. program only valid with a professional install? Also, hopefully, I'll be able to get a nice CSR that will give me some credits for installing and paying for all my equipment.
Shades228
01-24-09, 01:14 AM
The url is www.directv.com/refer. You can order online or through the phone number provided on the site. Self install or ordering it through any other way, including direct sales, will not let you do the referal program.
Interesting. I had called the AAA number, and they took my friends referral number over the phone. Zero problems, considering I didn't call the "Referral" number.
It happened to me to last week and I have to admit, I made a similar mistake. My co-worker made the order through 1800-Directv and two hours later, he called back to informed them that it was a referral. They refused to honor the request, because my co-worker did not call the referral Number. After speaking to 3 CSRs, they agreed to give my co-worker $10 credit for 5 months and I got $0, which was fine with me.
When they spoke with the 2nd and 3rd CSRs did they cancel their account # and order #'s and start from scratch? Was the 2nd and 3rd CSR contacted through the referral phone number? Did they slander your acccount or just say it was too late because their account was created already?
I just referred my colleage to DirecTV through the Referral Program. At first she calld 800-directv to schedule her installation and when she gave my name, account #, etc., they said they couldn't process it.
They even went so far as to suggest that my account was past due. That's rediculous as I've never missed a payment. They wondered if I exceeded the maximum referrals. No, this colleague is my first. The CSRs then figured perhaps this was due to us not following "referral procedure".
So we called the proper "referral" line and they said they wouldn't be able to apply the refferal promos unless she cancelled out her first order and put it in again from scratch. This required us to get her husband on the phone from his job to consent to them reviewing the same credit information they ran on him just a couple days prior when they placed the original order. However, after going through this for an HOUR, the CSR and her Supervisor came back with the same puzzling problem. They said they could not do it and also proceeded to question my account status because their "system" wouldn't allow it.
Now since I was there with my colleague, I got on and requested to transferred to retention. The rep there, aplogized and confirmed I'm a loyal customer of 6 the years in good standing and had no idea why we had run into these problems. He offered my 6 months of free HD Access and my colleage will get her credit after she activates the service. I wondered aloud whether it was because my billing was now bundled under Verizon One Bill. I stated that I can not go through this with most people I would refer. I happen to share the office with this person. I also said if I can't refer people to DirecTV, maybe I should refer them to FiOS. I'm also mad that 2 different CSRs AND a Supervisor basically slandered me suggesting I'm past due.
This was not a good introductory experience to DirecTV for my colleague and of course she hasn't even gotten the service yet.
You answered your own question, They are still operating as the phone company screwing the customer for over a 100 years.
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