HR22 will not activate

[opelap]

Bought a new HR22 from Best Buy and set it up in place of my R15. Problem is it will not activate.

After trying twice, the CSR said she had to fill out a form (what?? they still use paper forms?) to get the team lead to force a download of the latest software and it could be 24hrs for it to happen. (Again, WHAT? 24 hrs for a couple of keystrokes?) Anyway, no download happened over night, so I get to call and try to get them to move out on my problem again.

Frustrating that it is already shown as activated on my account though.

[RobertE]

Why won't it activate?

What is it saying on your end/their end?

[opelap]

I get the standard "you have not purchased this channel (error 721).

The CSR said after the second time, that she was receiving an error when trying to resend the authorization for a third time, and my receiver would need to redownload the software. Should have told her I could force it myself if that would work, but I will try that today if I get another delay.

[Mertzen]

Does it pass the verification?

[opelap]

Called in and instead of talking with a CSR, used the automatic troubleshooting to resend the authorization. Worked just fine. All of my channels worked even though some were greyed out in the guide. A RBR cleared that up.

So I am up and running.

[litzdog911]

Sometimes it just takes a few hours for the authorization to work its way to your equipment. Glad to hear you're up and running.

[jimmyv2000]

Sometimes it just takes a few hours for the authorization to work its way to your equipment. Glad to hear you're up and running.
i never had to wait that long for an activation
wow i activated an H21-100 last week and i was on the phone with D* for not even 5 minutes and i had all my channels on it:D