5000 Receiver Compatability ???

[NEBUGEATER]

I recently upgraded my system and added a PVR 508. I had a 5000 and an old dish that looked at one sat. While I was at the upgrading I had the Dish 500 DISHPRO dish installed.

My questiosn is, is there a compatibility problem with the 5000 and the DishPro system? When I went to re install the 5000 it would never get to the point where I could see both sat. at the same time. It could see and get good signal strenth on either 110 or 119 on there own but it kept telling me that it could not find the switch or there was a switch failure when going through the Dish 500 install. The PVR508 works fine in both locations so I know I do not have a cableing problem. The 5000 was working fine right up to the moment that I took the syustem down to upgrade to Dish 500. The reciever was active the whooel time I was doing this chage. I have since inactivateded it with DishNetwork.

The tech support that I called at DIsh told me that the receiver has failed. I find this a little hard to believe with the timing issue.

Any thought or pointers on this. There is no mention of the 5000 on the Dishnetowrk web site any more. Not even the manual is availabel where all the others are archived.

[Richard King]

You need what is called a "Legacy Adaptor" for old receivers to work with the DishPro system. If you get the adaptor from your dealer the 5000 should work just fine.

[Tim]

I would think you should have been given/sold a legacy lnbf instead of the Pro... maybe you could get that swapped out on the dealer's or E*'s dime. Did the installer know you had a 5000?

[NEBUGEATER]

Yes the Dealer did know that I had the 5000. I actually had the dealer install the dish as a part of their "free" upgrade" if I did not have the Dish 500 already when I went tot he PVR508. All contact was made directly through Dishnetwork to set this up. The guy that came to do the install was so new to Dish that he new less about this stuff than I do. He had been working witht he stuff for less than two weeks, formally been with a calbel TV installer.

The dealer was the Dishnetworks national contract installer. The local dealer that I have worked with in the past could not offer the 199 PVR upgrade when I called them first and told me that I had to go Direct to Dish to get this offer.

I needed to move a TV to set up the 5000 again so I said that once the PVR508 was installed I would take care of the setup of the 5000 again myself. I specifically asked if there was any more to it than running thorugh the Dish 500 setup? I was told, no, that was it. When I talkd to DISH about the PVR 508 on of the questions I had was around the UPGRADE. I wanted to know if as an UPGRADE I got to keep my 5000 or if it was a trade in. I told them then that I wanted to ADD a recever with this PVR508 for $199 promo. SInce then I have purchased a 301 to get the second location going. If I want the receiver to work like I want it I need to spend another 50 to get a UHF remote to work. Looks liek my 199 upgrade is more in the neighborhood of 350 and I have went backwards in some respects on my SECOND receiver.

[boba]

I would strongly suggest that you call DISH and try to get them to solve your problem. Their installer didn't know his job and installed the wrong equipment for your system. If you can't get them to stand behind their improper installation, the cheapest correction is to add the UHF adapter to the 301 and sell the 5000. The Dish Pro Adapter is $69.00

[NEBUGEATER]

Just an update here. Armed with info that I knew was 100% accurate now I contated DISH one more time. This timeI did it with a two page email to Tech Support and found an address that was supposed to be for Charlie E. office (it was) and copied that address. Sent the Email at 8:00 PM, Got a replyfrom the CC address by 9:00 AM the next AM, A phone call by 10:00 and a resolution by noon that was not only workable but a nice solution. THis is more the Dish net that I have worked with and been told about on first hand accounts. They have me back in the fold. Thanks to those of you here that helped me verify what I needed. I am a four year subscriber planning on building on that now.

[mwgiii]

What was their solution?

[NEBUGEATER]

Since I went "backwards" in features in some respect with the 301 vs 5000 I got a UHF remote adaptor at no charge. I got some $$$ refunded. I kept the 301 and will sell the 5000 and that allowed me to keep the Dish Pro equip and not need to be there for another schedualed equip chage. All in all I was given a bunch of options and I was happy with the solution that was reached.

I got confermation that they (esp the installer in this case) messed up. It was not just the installer though that missed the opertunity to catch the real problem. I never did get an answer as to why the 5000 has no documentation on their web site in the archive with all the other information on old receivers. I also wounder why there is little if any information on the Dish Pro vs old style equipment published.

[boba]

try looking at www.switchinfo.info/index.htm for some additional information on Legacy VS. Dish Pro equipment

[Thespis]

Having old equipment can be valuable at times...
I got an upgrade because some of my locals were on a side sat. They had to put in an SW64 because of my 4000 and 1000 receivers. I made the change to D* a little over a year later (love that TIVO) and just sold the switch on ebay for $100. I also sold a DP 7100 for $245 (that's more than I paid for my HDVR2!)
:)