When does it stop being incompetence and start being fraud?

[Redlinetire]

I left Dish Network last summer and returned the equipment to my dealer (per their contract.)

I started getting the 'return the equipment to us' calls soon after, every time I called a CSR and explained the situation - they eventually agreed I wouldn't be charged.

Of course - I was charged $450 anyway.

So I emailed 'Corporate Care' or whatever, nice young man calls me the next evening agrees I shouldn't be charged. Two weeks later, still no refund and he's not returning my phone calls.

Eventually I send in a support ticket via the website, I get a refund issued and $50 for my troubles. And that day, August 23rd, I thought my ordeal with Dish was over.

Until today.

I come home from a business trip and what is on my answering machine? "This is Dish Network - please return your equipment or you will be charged a fee....blah...blah" :nono2:

Instead of spring, I'm going to get six more weeks of runaround and I'm powerless from preventing them charging me again.

I left Dish on good terms. Now I truly, truly will bad mouth them to everyone I know.

[looney2ns]

File a complaint with each of the following:
State Attorney General that Dish is registered in.
Better Business Bureau in the state that Dish is registered in.
Clark Howard here:http://clarkhoward.com/cac/

Also, if they are making the charge to a credit card you have on file with them, dispute it with the CC company.
Good luck.

[coldsteel]

How long were you a customer? If over 6 months, the equipment needed to be returned to DISH, not the retailer.

[Slamminc11]

if it was over six months (and really if it wasn't), then you need to be getting the equipment back from the retailer to send to Dish or have them work with Dish to get this cleared.

[Ron Barry]

My guess is that along the way something in the process broke.. Might be what coldsteel posted. I would contact the retailer and see what info you can find out about your returned equipment. Get proof that it was returned to Dish and then provide Dish that proof. That should close the loop I would think. At least that is what I would try.

[Redlinetire]

Thanks everyone for your suggestions.

And yes, the equipment was returned well within six months, heck I think it was six or 8 weeks. (I didn't have Dish all that long). I got a receipt from the dealer that I returned the equipment, I think I even faxed a copy of it to the Customer Care guy. One of the 37 CSRs I spoke to said the system even showed that the dealer now has the equipment.

But it appears that the hardware return department database isn't connected to the rest of the system. And thus my private hell for following their own contract.

I think looney2ns is right on this one. I've been more than patient and understand with this the first time. It's not my responsibility to debug their business systems. I'll simply complain to the Attorney General and the BBB and let my credit card handle it. Maybe that will finally get them to stop harassing me for following their own rules.

[SaltiDawg]

... I'll simply complain to the Attorney General and the BBB and let my credit card handle it. Maybe that will finally get them to stop harassing me for following their own rules.
You needed to vent your spleen here in order to find out what action to take? lol:rolleyes: