AntAltMike
04-07-09, 06:25 AM
This morning, I could not log into AOL because it said either the screen name or password were invalid. I had successfully logged in thirteen hours earlier.
I requested a password change, correctly answered the security querstion and now am back in the system.
AOL sent me an e-mail confirming that I had just changed the password. It seems to me that of someone had "hacked" into my AOL account and changed the password, there would have been either a similar e-mail from AOL in my in-box, apprising me of that prior modification, or even if the hacker had deleted it, it would show up in the "recently deleted" AOL folder, which it didn't. I would guess that they might also have been inclined to change my security question, which hadn't been changed.
For what it is worth, my ten year old password was a four digit number, whereas the current stipulation is for a six character password with at least one number and one letter in it. Could AOL simply have been forcing me to make a conforming password?
I'd like to have AOL check my file and see if some user/hacker had changed my password. Back when people actually paid for AOL (I still do, but I'm in the minority) they used to make it easy to get on-line or telephone help, but now I'd have to poke around all day to try to find a way to contact them. Does anyone know the most expedient way to get to communicate with an AOL CSR?
I requested a password change, correctly answered the security querstion and now am back in the system.
AOL sent me an e-mail confirming that I had just changed the password. It seems to me that of someone had "hacked" into my AOL account and changed the password, there would have been either a similar e-mail from AOL in my in-box, apprising me of that prior modification, or even if the hacker had deleted it, it would show up in the "recently deleted" AOL folder, which it didn't. I would guess that they might also have been inclined to change my security question, which hadn't been changed.
For what it is worth, my ten year old password was a four digit number, whereas the current stipulation is for a six character password with at least one number and one letter in it. Could AOL simply have been forcing me to make a conforming password?
I'd like to have AOL check my file and see if some user/hacker had changed my password. Back when people actually paid for AOL (I still do, but I'm in the minority) they used to make it easy to get on-line or telephone help, but now I'd have to poke around all day to try to find a way to contact them. Does anyone know the most expedient way to get to communicate with an AOL CSR?