rocco
06-08-03, 01:27 PM
I was a subscriber 2000-01 and left when my receiver died. Went with Digital cable for abou 18 months. Got a call from Dish back in the Fall. They wanted me to come back. I told the telemarketer that I had an obligation to cable that would expire in the spring and that I would consider comong back then. I was told that I would be given 2 free months when I reactivated my account.
During May, I shelled out $550.00 for 4 DP301's, new dish, and a quad LNB. When I called to activate, I was expecting my 2 free months. Well the first customer-no-support person that I talked with said they had no record of any perks for coming back. On top of that, she wanted me to pay for 2 months of service up front in addition to a $25 reconnect fee. I waited a couple of days before I called back. I set up my new account using the 2nd telephone line so I did not have to pay for the $25 reconnect. They still made me pay for 2 months of service.
That was about three weeks ago. Finally, yesterday, I got a call from Dish and they will be giving me my 2 months of free service. I know it's not much (about $110), but I feel they deserve credit for honoring their prior obligation to me. I think they realise that with $550 in equipment, I will not be leaving their service anytime soon.
BTW, the group needs some well deserved Kudos for pointing me in the right direction for adding my 5th receiver. I ordered one more DP301 and DP 34 switch from my supplier at ebay (kidcash@aol.com)
During May, I shelled out $550.00 for 4 DP301's, new dish, and a quad LNB. When I called to activate, I was expecting my 2 free months. Well the first customer-no-support person that I talked with said they had no record of any perks for coming back. On top of that, she wanted me to pay for 2 months of service up front in addition to a $25 reconnect fee. I waited a couple of days before I called back. I set up my new account using the 2nd telephone line so I did not have to pay for the $25 reconnect. They still made me pay for 2 months of service.
That was about three weeks ago. Finally, yesterday, I got a call from Dish and they will be giving me my 2 months of free service. I know it's not much (about $110), but I feel they deserve credit for honoring their prior obligation to me. I think they realise that with $550 in equipment, I will not be leaving their service anytime soon.
BTW, the group needs some well deserved Kudos for pointing me in the right direction for adding my 5th receiver. I ordered one more DP301 and DP 34 switch from my supplier at ebay (kidcash@aol.com)