Cannot get Tuner 2 active (r15-500)

[oleskoo]

I am trying to self-install a reconditioned R15-500 DVR receiver moving from an ancient Tivo unit. The dish setup has not changed, just putting in a new box.

I have a 3 LNB dish with some kind of "multi-switch" (this is what the customer service rep told me).

I have two coax cables, BOTH of which seem to be carrying a signal. If I put either one into Tuner 1, I get an 80+ signal and all my channels, etc.

When I put either of these active cables into Tuner 2, I get NO SIGNAL at all.

The diagnostic says "Tuner 2: OK" - but no signal enters this tuner from a live cable.

I've tried resetting and reconfiguring 10 times with no luck.

Any ideas are much appreciated and thanks to this Forum!

[boba]

1-800-531-5000 sounds like a bad reconditioned receiver.

[FHSPSU67]

I am trying to self-install a reconditioned R15-500 DVR receiver moving from an ancient Tivo unit. The dish setup has not changed, just putting in a new box.

I have a 3 LNB dish with some kind of "multi-switch" (this is what the customer service rep told me).

I have two coax cables, BOTH of which seem to be carrying a signal. If I put either one into Tuner 1, I get an 80+ signal and all my channels, etc.

When I put either of these active cables into Tuner 2, I get NO SIGNAL at all.

The diagnostic says "Tuner 2: OK" - but no signal enters this tuner from a live cable.

I've tried resetting and reconfiguring 10 times with no luck.

Any ideas are much appreciated and thanks to this Forum!
Are you sure it's not a SWM (Single Wire Multiswich) install. If so, I believe you use only one cable connected to Tuner 1.

[netraa]

leave both wires hooked up and do a autodetect, if that doesn't work do a 'reset everything' from the menu You will have to re-run sat setup, and you will lose any recordings on the hard drive, but it will cause it to re-auto detect the 2nd line.

[jpitlick]

Are you sure it's not a SWM (Single Wire Multiswich) install. If so, I believe you use only one cable connected to Tuner 1.

R15s are not compatible with SWM.

[FHSPSU67]

R15s are not compatible with SWM.

Yeah, I was thinking of the R22,
Thanks.

[chdoud]

I am trying to self-install a reconditioned R15-500 DVR receiver moving from an ancient Tivo unit. The dish setup has not changed, just putting in a new box.

I have a 3 LNB dish with some kind of "multi-switch" (this is what the customer service rep told me).

I have two coax cables, BOTH of which seem to be carrying a signal. If I put either one into Tuner 1, I get an 80+ signal and all my channels, etc.

When I put either of these active cables into Tuner 2, I get NO SIGNAL at all.

The diagnostic says "Tuner 2: OK" - but no signal enters this tuner from a live cable.

I've tried resetting and reconfiguring 10 times with no luck.

Any ideas are much appreciated and thanks to this Forum!

Sounds like the R15 I returned 3 weeks ago.....

[satguy22]

r15 are compatable if they have the new solfware.

[Mertzen]

r15 are compatable if they have the new solfware.

No they are not SWM compatible and NEVER will. Hardware does NOT support it. Let's not spread unfounded rumors/ :nono2:

[adrock13]

leave both wires hooked up and do a autodetect, if that doesn't work do a 'reset everything' from the menu You will have to re-run sat setup, and you will lose any recordings on the hard drive, but it will cause it to re-auto detect the 2nd line.

sounds like software issue - thinks its set to single tuner. reset everything should fix like mentioned.