Al;ways hear about bad service...Hear about GOOD

[Grandpa Train]

Sunday was having trouble losing signal on Sat 61.5...ran a system check. Had a LNB drift of -13. Called DISH service, they made a appointment for me for 10 Jun in the morning, which is Wens. It was 9AM when I made the appointment.

Got a call at 1pm Sunday from Sats unlimited, and said they were in area and if they could come over. They came at 2pm changed the LNB on 61.5 and while they were here changed the LNB on my other DISH also. All for free. Great service.

[jclewter79]

That is a nice change.

[Jim5506]

Actually I find that to be the rule not the exception.

Thousands of successful tech visits occur daily and we hear pages of gripes about a half dozen problems.

[ziggy29]

Thousands of successful tech visits occur daily and we hear pages of gripes about a half dozen problems.
Having spent a fair amount of my lifetime in industries related to customer service, I've usually heard that customers are about 20 times more likely to complain about a particularly bad experience than to praise a particularly good one.

[phrelin]

Having spent a fair amount of my lifetime in industries related to customer service, I've usually heard that customers are about 20 times more likely to complain about a particularly bad experience than to praise a particularly good one.Which, of course, is logical because you pay to get a good one not a bad one.;)

[jclewter79]

Actually I find that to be the rule not the exception.

Thousands of successful tech visits occur daily and we hear pages of gripes about a half dozen problems.

Maybe I should clarify. I am really not surprised by a good tech visit as I have had many of those. But, I have never had a tech show up a few days early.

[coldsteel]

Definately a case of the dispatcher/tech company knowing it was a quick fix and happened to have the guy in the area.

[Kevin Brown]

I recently had a very good example of customer suuport. But I'm not sure how much Dish itself was responsible. :)

Upgraded to an HD DVR (and HD) last fall. The guy came out and did what he needed to do and everything worked fine. He actually left me a personal business card and said that if I had any problems over the next few days, to give him a call.

So over the next few days, I looked at the satellite signals, and one of them was low (129 I think). Anyway, called him up, he came out the next day, and realigned my Dish, and it's been rock solid every since.

But for this one good experience, I can also give 2 bad ones.

When I first got my Dish installed, and they went under the house to wire in the coax cable to my family room, later on I found they didn't reinstall the insulation that was down there properly.

And later on when we switched rooms for the 2nd receiver, instead of going back down under the house and routing it to the 2nd room directly, because the two rooms were back to back, all he did was to drill a hole through the wall from the 1st room to the 2nd room, and route the cable through there. So in the 1st room you see the cable come out one spot on the wall, and back into the wall in a 2nd spot to the other room.

[rgsdbstalk]

Dish service has always been top-notch. I had a 722 installed and the tech here in NJ volunteered to check all the Dish wiring (dating from 1996) and replaced most of it, including all the outdoors cabling, saying it was worn out, working for 4 hours. All of this for no charge. I have stayed with Dish even though I have my choice of Cablevision, DirectTV, and Verizon Fios (and I even have Verizon Fios Internet). They always pick up immediately on the support phone, and now answer me right away via chat. So I'm pretty happy with them. Sure there have been some technical glitches,
(receivers failing, strange DVR behavior), but I think that goes with the territory. Back in 1996, the original installation of 3 plain-old model-4000 (I think) receivers was $1400, and so what I have now seems like a bargain.

[TBoneit]

I've always had good experiences with Dishnetwork service too.

Worst experience was LNB drift. The 622 had no problems and the 721 didn't handle it gracefully at all. So it took me a while to figure out the problem. I like to know the problem before I call.

The one tech even fixed the Cable company wire in the house that is hooked up to the Cable modem free.

I to have a choice of Cable, DirecTV, Dishnetwork or FIOS. I was DirecTV for years and Dishnetwork on an overlap. Right now I' still have Basic cable, Cable internet, Dishnetwork and DSL, just in case.....

The Cable company service when needed is much improved from years ago BTW (Cablevision). Used to be the techs would lie, now they just fix.

Cheers