Dishmover nightmare!

[Pegasus]

Sorry for the rant... but here goes.. On May 9th I called Dish to put my account on seasonal downgrade, as I would be moving From NY to STL. They didn't do that until May 23rd. When I called to have Dish installers come out to hook up my 4 receivers through the Dish mover program, they installed a Dishpro system which my receivers were incomatible with. (1 6000, 1 501, 1 dishplayer and 1 501). When I called to complain they arranged to come back first thing the next morning. After waiting all day they finally show up at 6:30 pm and stayed until 10:30 that evening. In the process somehow they blew out my HDTV receiver and expected me to pay for the shipping of a replacement. I got Dish to agree to ship it for no charge. I got the new receiver a few days ago and everything worked fine until last night.

My 501 started blitzing in and out. I called tech support, trying to do what they asked, as I picked up the receiver I got a slight shoch from the box. The tech asked me to remove the receiver and try one of the others in its place. Now I have NO reception at all. My 501 is dead, the others I'm not sure about and they tell me to wait 8 days before they'll be able to get out again.

If anyone has any thoughts on why the system would go out like that I would appreciate the comments.

I don't mean to trash Dish, I've been a long time sub, but everyone has their limits.

Nice job Dish!

[music_beans]

The 501 was probably a refurb. (Not sure on that.) I CAN be sure that the hard-drive failed.

Like always, I am not a PVR person.

[Pegasus]

I meant to convey all receivers are out..it seems the switch is shot.

[music_beans]

Try checking that. There is a 110 sat outage affecting DISH customers right now.

[Pegasus]

My problem started a couple of days ago

[HTguy]

Sounds like the system is not properly grounded. If you got a shock touching the receiver it might just have been static electricity but that coupled with the loss of all the receivers after "blowing out" your 6000 makes me afraid you have a serious problem.

Tell them you need a supervisor to come out & inspect the whole installation pronto!

And next time, consider using a reputable local full-service independent satellite specialist instead of having DISH send out a DNSC or fulfillment company installer (or their subcontacter.)

[Frapp]

Unfortunately, a local dealer would find little , if any, profit in the dishmover program and with an extensive setup like Pegasus had, may not be able to do it for the same price as Dish themselves.

It`s really better for the customer to just disconnect service, move and then sign up with Dish or a local dealer as a new customer.

Unethical maybe , better result for the customer .... Definitely :)

[Noblized]

What would a full service satellite installer do that a DNSC tech or fulfillment installer wouldn't?

[beegfoot]

Retailers only get paid to install one receiver with Dish Mover. We have to charge the customer for any extra work completed. Plus, if you running a second antenna, i.e.61.5 for HD or international, the DM kit only comes with the Dish 500 antenna, with 2 dual LNB's and SW21 switches. No quad or Dish 300 antenna.

We try to take care of any customer calling us for a DM, but it's unprofitable for us. My net profit on a DM one setter after paying my installer is about $17.00.

[HTguy]

What would a full service satellite installer do that a DNSC tech or fulfillment installer wouldn't?

A seasoned, experienced local professional will do the job properly. He will know how to install the the system without "blowing out" a receiver or leaving potential 120V AC floating around to shock the customer & burn out the LNBF or the rest of the receivers. He will test the system thoroughly & make sure everything is OK before leaving the job site.

Frapp & beegfoot are right, tho. He will probably charge extra to do a multi-rcvr Dishmover, especially if the customer didn't get the system from him in the first place.

But intelligent consumers realize that they get what they pay for, especially when it comes to service & support.