replacing defective DVR reqs 2 year commitment

[Bruceski44]

You may see this post duplicated in the DVR forum, but I wanted to make sure everyone knew about this policy.

I had a defective HD DVR and could only get a replacement by agreeing to a new 2 year commitment.

This is a bad policy, especially considering the notorious unreliability of the HD DVRs. They are still unreliable after all their SW updates.

[carl6]

I think if the original was owned and you get a leased replacement it is a 2 year committment. If the original was leased, then there should not be a committment for the replacement.

[Mike Bertelson]

If the original is leased then you would not be subject to a commitment.

If it was owned that's a different story and would trigger a two year commitment.

However, you shouldn't be having realibity issues.

What exactally do you mean by "unreliable"?

You should NOT miss recordings. You should NOT have lockups. You should NOT have to reboot to fix sluggishness.

These are abnormal situations. If you're having problems like you should start a thread in the HD DVR forum and we'll help you fix them.

Mike

[icethegreat]

You may see this post duplicated in the DVR forum, but I wanted to make sure everyone knew about this policy.

I had a defective HD DVR and could only get a replacement by agreeing to a new 2 year commitment.

This is a bad policy, especially considering the notorious unreliability of the HD DVRs. They are still unreliable after all their SW updates.

thanks for the heads up, foo... *please close this thread* :nono:

[bwaldron]

I had a defective HD DVR and could only get a replacement by agreeing to a new 2 year commitment.

As others above have noted, this is not the case for most people (who are leasing their DVRs). If it was a leased DVR, you were given incorrect information (which wouldn't be shocking, unfortunately) and should follow up to address it.

[Bruceski44]

Thanks to everyone who contributed to this thread. I just called and got it corrected.

ice- your intolerance and harshness are stunning for such a noob. Unless you have something positive to contribute, keep out of it.

[icethegreat]

Thanks to everyone who contributed to this thread. I just called and got it corrected.

ice- your intolerance and harshness are stunning for such a noob. Unless you have something positive to contribute, keep out of it.

no prob, next time dont open duplicate threads, thats forums 101, i wont feel hurt for calling me a 'n00b' either. :rolleyes:

[wingrider01]

If the original is leased then you would not be subject to a commitment.

If it was owned that's a different story and would trigger a two year commitment.



Mike

Actually that is not true in one case, if you have the PP, the owned reciever is replaced with a owned reciever. You may have to get through to the access card department to correct the issue but they will do that. All my equipment is owned - it all has been replaced over the years via the PP, all of it is still labeled as owned with no contract extension. Unfortunately it does take some time to get it corrected, the first level call in people are not aware of this and thjey can only activate the unit as leased with a commitment extension - a request to transfer to the access card department can normally get it resolved give a little time

[dodge boy]

If you have the protection plan you should not have a commitment.

If you have the plan leased equip. is replaced with leased equip. and Owned is replaced with Owned.... Still no commitment.

edit: Doh wing rider beat me to it... edit

[Mike Bertelson]

Actually that is not true in one case, if you have the PP, the owned reciever is replaced with a owned reciever. You may have to get through to the access card department to correct the issue but they will do that. All my equipment is owned - it all has been replaced over the years via the PP, all of it is still labeled as owned with no contract extension. Unfortunately it does take some time to get it corrected, the first level call in people are not aware of this and thjey can only activate the unit as leased with a commitment extension - a request to transfer to the access card department can normally get it resolved give a little timeProtection Plan shouldn't trigger the commitment either way.

Mike

[Bruceski44]

ice, what are you the thread police? Doesn't DBStalk already have moderators? Ones who aren't noobs?
I repeat- stay out of it

[Mike Bertelson]

Ok, let's take it down a notch.

If you need to discuss something OT take it to PM please.

Mike

[wingrider01]

Protection Plan shouldn't trigger the commitment either way.

Mike

point was - owned eqiupment replaced with owned equipment