View Full Version : Replacement Receivers "Owned"?
Chap at work was just passing by my office and happened to notice the D* box on my desk (deceased DVR being returned). He told me that he had heard from a D* employee that any receivers replaced under the Protection Plan became owned rather than leased. I haven't heard of anything like this - I presume he's wrong?
The Merg
08-11-09, 04:46 PM
He's somewhat right... If the defective receiver was owned, the replacement is owned. If the defective receiver was leased, the replacement is leased.
- Merg
True, but the impression I got from him was that he thinks that anything replaced becomes 'owned', irrespective of its prior status. I've never heard of that.
ToiletKitty
08-11-09, 06:59 PM
For you to have an owned replacement receiver, you would need to pay the receiver in full. Any free replacement is leased.
JLucPicard
08-11-09, 07:04 PM
For you to have an owned replacement receiver, you would need to pay the receiver in full. Any free replacement is leased.
I believe the bolded portion is accurate, but only if you do NOT have the PP. I've replaced a number of owned receivers under the PP and all of the replacements are owned as well.
MadMac, your co-worker is mistaken in the case of leased receivers. Whether or not you have the PP, if you replace a defective leased receiver, the replacement is leased, too.
The Merg
08-11-09, 07:37 PM
I believe the bolded portion is accurate, but only if you do NOT have the PP. I've replaced a number of owned receivers under the PP and all of the replacements are owned as well.
MadMac, your co-worker is mistaken in the case of leased receivers. Whether or not you have the PP, if you replace a defective leased receiver, the replacement is leased, too.
As I stated... :D
- Merg
LOCODUDE
08-11-09, 07:50 PM
As I stated... :D
- Merg
INDEED.......:lol:
Whether or not you have the PP, if you replace a defective leased receiver, the replacement is leased, too.
As I thought. I'll refer him to this discussion. Thanks to all who responded.
andunn27
08-12-09, 12:39 AM
So since I have the Protection Plan say my owned Samsung Directivo dies. Does this mean the replacement they send me will be owned and not leased?
The Merg
08-12-09, 01:03 AM
So since I have the Protection Plan say my owned Samsung Directivo dies. Does this mean the replacement they send me will be owned and not leased?
Correct. When you activate the replacement make sure you deal with a PP CSR and that you specifically tell them that the replacement should be listed as owned. That will minimize the chances that the box is errorneously added on as a leased box.
As for your replacement, when the DirecTivo does die, you would probably get a R15/R16. You would receive a HR2x if you live in a MPEG4 locals area though.
- Merg
wingrider01
08-12-09, 06:24 AM
Correct. When you activate the replacement make sure you deal with a PP CSR and that you specifically tell them that the replacement should be listed as owned. That will minimize the chances that the box is errorneously added on as a leased box.
As for your replacement, when the DirecTivo does die, you would probably get a R15/R16. You would receive a HR2x if you live in a MPEG4 locals area though.
- Merg
Caveat there - if you replace with like DVR - SD Tivo to SD Directv, HD Tivo to HD HR2X. If you get them to replace with a upgraded unit - SD to HD then the replaced dvr is leased. Got this from a discussion with the access card people
randyk47
08-12-09, 07:15 AM
Maybe it's a case of CSR roulette but my experience is exactly as Wingrider01 stated. I have an owned, and yes it's owned, H20. It started acting up and I called about replacement. DirecTV was willing to replace it with a refurbished H20 and it would stay owned. If I chose to replace the unit with an HR2x they were offering to "waive" the upfront fee but the unit would be listed and considered a leased receiver. I went with a refurbished H20 and it's still considered owned. I do have the Protection Plan.
DishCSR
08-14-09, 10:03 PM
Maybe it's a case of CSR roulette but my experience is exactly as Wingrider01 stated. I have an owned, and yes it's owned, H20. It started acting up and I called about replacement. DirecTV was willing to replace it with a refurbished H20 and it would stay owned. If I chose to replace the unit with an HR2x they were offering to "waive" the upfront fee but the unit would be listed and considered a leased receiver. I went with a refurbished H20 and it's still considered owned. I do have the Protection Plan.
this has nothing to do with csr roulette, replacement equipment is like for like, pp or no pp..as soon as you choose to "upgrade" the equipment instead of "replacing" it then you face getting a leased recvr w/committment, or paying full price to own w/o committment.
DishCSR
08-14-09, 10:06 PM
So since I have the Protection Plan say my owned Samsung Directivo dies. Does this mean the replacement they send me will be owned and not leased?
yes, as others have stated.
DishCSR
08-14-09, 10:07 PM
For you to have an owned replacement receiver, you would need to pay the receiver in full. Any free replacement is leased.
not true, as jluc pointed out
kaszeta
08-14-09, 10:11 PM
There's policy, and there's what actually happened. My HR21 was a replacement for my HR20 that was an upgrade to my (owned) HR10.
The HR10 was and is correctly marked as owned.
The HR20 that they gave me (while letting me keep the HR10) was marked as "leased."
The HR21 that replaced the HR20 after it crapped out is marked as "owned", even though I never paid a dime for it.
Lots of inconsistencies.
DishCSR
08-14-09, 10:41 PM
There's policy, and there's what actually happened. My HR21 was a replacement for my HR20 that was an upgrade to my (owned) HR10.
The HR10 was and is correctly marked as owned.
The HR20 that they gave me (while letting me keep the HR10) was marked as "leased."
The HR21 that replaced the HR20 after it crapped out is marked as "owned", even though I never paid a dime for it.
Lots of inconsistencies.
yes, lots of incorrectly placed orders by the csrs, causing all sorts of problems, like yours. Sorry that you had to go through that.
kaszeta
08-16-09, 09:03 AM
yes, lots of incorrectly placed orders by the csrs, causing all sorts of problems, like yours. Sorry that you had to go through that.
Oh, I'm not complaining. I'm just saying that the policies are implemented inconsistently enough it's hard to label them as policies. :)
rudeney
08-16-09, 01:05 PM
There's policy, and there's what actually happened. My HR21 was a replacement for my HR20 that was an upgrade to my (owned) HR10.
The HR10 was and is correctly marked as owned.
The HR20 that they gave me (while letting me keep the HR10) was marked as "leased."
That's correct - the owners of HR10's upgraded to MPEG4 compatible equipment were given leased HR2x's.
The HR21 that replaced the HR20 after it crapped out is marked as "owned", even though I never paid a dime for it.
That was probably just a mistake. I year ago, I added an HR20 via the online "hearts" deal for $99. It was marked as owned, which I also assume is a mistake. Honestly, there is very little advantage to owning vs. leasing. Right or wrong, D* has really cracked down on people selling their receivers on eBay. Basically, if you are not an authorized reseller, they will pull the auction claiming "intellectual property rights violations". About the only advantage to owning is that if you cancel service (or just the receiver), you can keep it an thus avoid the high up-front lease fees if you decide to reactivate it.
hdtvfan0001
08-16-09, 01:08 PM
He's somewhat right... If the defective receiver was owned, the replacement is owned. If the defective receiver was leased, the replacement is leased.
- Merg
As someone who has 3 owned and 2 leased units, and has received written confirmation of the owned/leased status from DirecTV....one of which was replaced under the Protection Plan a year ago...I can testify that Merg is absolutely correct.
Shades228
08-16-09, 01:39 PM
:beatdeadhorse:
BattleScott
08-16-09, 01:58 PM
So, as they gradually phase out the MPEG2 SD receivers, how will the PP replacements of owned receivers work? At some point there will be no "like-for-like" option, so will they force a lease on the upgrade to an MPEG4 unit?
I would think there are going to be some very disgruntled "owners" in the near future if they are forced into a lease to replace a defective owned receiver...
Shades228
08-16-09, 02:08 PM
So, as they gradually phase out the MPEG2 SD receivers, how will the PP replacements of owned receivers work? At some point there will be no "like-for-like" option, so will they force a lease on the upgrade to an MPEG4 unit?
I would think there are going to be some very disgruntled "owners" in the near future if they are forced into a lease to replace a defective owned receiver...
Won't change how it works. Think Tivo vs DVR. In a 72.5 market a HXX is the DXX for that market.
If you have a standard receiver and they ship you what is needed for a standard receiver then it doesn't matter. You didn't ask for it. If you ask for an upgrade that's a different story. Being forced into an upgrade is not an issue. That's why the 72.5 local swap didn't have an agreement unless someone added something to the order.
rudeney
08-16-09, 06:08 PM
So, as they gradually phase out the MPEG2 SD receivers, how will the PP replacements of owned receivers work? At some point there will be no "like-for-like" option, so will they force a lease on the upgrade to an MPEG4 unit?
I would think there are going to be some very disgruntled "owners" in the near future if they are forced into a lease to replace a defective owned receiver...
I had a couple of owned UltimateTV's replaced by R15's correctly marked as owned via the PP. It should be no different for any other PP scenario, like having an R15 replaced by another unit when it becomes obsolete.
In the future when MPEG2 SD is being phased out, my guess is that they will do the same thing they did for HR10 owners when MPEG2 HD was phased out. That is, I expect them to offer to replace owned MPEG2 receivers with owned MPEG4 receivers.
The Merg
08-17-09, 09:17 AM
As someone who has 3 owned and 2 leased units, and has received written confirmation of the owned/leased status from DirecTV....one of which was replaced under the Protection Plan a year ago...I can testify that Merg is absolutely correct.
HDTV, you gotta stop agreeing with me... You're hurting my reputation... :lol:
- Merg
The Merg
08-17-09, 09:18 AM
Caveat there - if you replace with like DVR - SD Tivo to SD Directv, HD Tivo to HD HR2X. If you get them to replace with a upgraded unit - SD to HD then the replaced dvr is leased. Got this from a discussion with the access card people
Correct... A SD receiver will be replaced with a like SD receiver... A HD receiver will be replaced with a like HD receiver... I just assumed the Samsung DirecTivo was SD.
- Merg
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