rplj66
06-25-03, 02:04 PM
I'm hoping someone has some experience here.
For the last few months I've been having info guide as well as pixelation problems with my 501. I've been on the phone 3 or 4 times and I keep getting the run-around. A few days ago one tech was pretty nice. Tried some trouble shooting and then told me if the problem doesn't stop in a day or two to call them back and they'd issue an RMA#. Something seemed funny though. Its like she didn't know how to handle the situation and had to put me on hold to find out. Not fully understanding what was just explained to her. Anyway, I called back a few days later because the pixelation hadn't stopped and this new jerk was completely unhelpful. Some uncertainty in his voice trying to get me to do everything I just did the other day. I stopped him and explained that I tried all this before and just wanted an RMA#. He stumbled around, put me on hold and then tried to tell me I had to take it to Sears to get tested. I was dumbfounded. I said just give me an RMA#. He put me on hold and came back with, "Well if we do that and we can't find anything wrong with it, we'll have to charge you full price for the unit." I told him I had the understanding that I was renting the equipment. He said, "That's correct." I asked him how that worked, logically it made no sense. I have a problem, send it in and then you're going to make me buy the thing a week before the warranty is up? He couldn't explain it, put me on hold and told me a tech would be out there to do some checking. I hope they don't think they're going to charge me for that too...
For the last few months I've been having info guide as well as pixelation problems with my 501. I've been on the phone 3 or 4 times and I keep getting the run-around. A few days ago one tech was pretty nice. Tried some trouble shooting and then told me if the problem doesn't stop in a day or two to call them back and they'd issue an RMA#. Something seemed funny though. Its like she didn't know how to handle the situation and had to put me on hold to find out. Not fully understanding what was just explained to her. Anyway, I called back a few days later because the pixelation hadn't stopped and this new jerk was completely unhelpful. Some uncertainty in his voice trying to get me to do everything I just did the other day. I stopped him and explained that I tried all this before and just wanted an RMA#. He stumbled around, put me on hold and then tried to tell me I had to take it to Sears to get tested. I was dumbfounded. I said just give me an RMA#. He put me on hold and came back with, "Well if we do that and we can't find anything wrong with it, we'll have to charge you full price for the unit." I told him I had the understanding that I was renting the equipment. He said, "That's correct." I asked him how that worked, logically it made no sense. I have a problem, send it in and then you're going to make me buy the thing a week before the warranty is up? He couldn't explain it, put me on hold and told me a tech would be out there to do some checking. I hope they don't think they're going to charge me for that too...