DIRECTV2PC v5717 - Issues & Discussion

[Doug Brott]

Important Note:

Please, DO NOT CALL CUSTOMER SUPPORT about this version.
Your cooperation in this matter is greatly appreciated.

The Contents of this Download: (Differences based on previous version (http://www.dbstalk.com/showthread.php?t=164503))

Please subscribe to the Extra, Extra! (http://www.dbstalk.com/showthread.php?t=165125) thread for news about DIRECTV2PC updates.

Download v5717 (http://hr20.dbstalk.com/d2pc/DIRECTV.v5717.zip)
Download DIRECTV2PC Playback Advisor (http://hr20.dbstalk.com/d2pc/Advisor.v1525.zip)

New features

No new features since last version


Improved/Updated

Crash on ATSC channels


Notes

Please use your existing DIRECTV2PC key .. If you do not have one, please complete the Beta Download process @ http://www.directv.com/directv2pc
New Codecs may be download & installed as part of the setup/activation process after installation.

[veryoldschool]

Win7, uninstalled and installed fine/normal.
Played SD, MPEG-2 HD, MPEG-4 HD
All had "slight" frame drops/stalls. I needed to look close to see them and they weren't that frequent, but were there.
This ATI video card has 512 RAM. This should be enough to run this app.
If this isn't enough to run this app smoothly, I think the app should be improved so it is.
"I used to" be able to play back recordings on my old nVidia 6600 [with 128] with the versions that didn't support dual monitors. Since dual monitor support, I "spilt" the twin [SLI] cards for dual monitor and have seen playback be worse. With the last version, even changing back to SLI [single monitor mode, with both cards "strapped" together] didn't help playback.
Since I'm seeing some of this on this PC with a "good advisor" report, it seems this app needs to be improved to get back to where it "used to be".

[dettxw]

Dang, and I was just home swapping out the Xterra for the cycle!
Oh well, I'll get it tonight.
I was having trouble with the random OTA playback, looks like they've addressed this problem.

[kbxm]

Problem: Installed fine, but trying to view ANY recorded program results in this message:

"The video's audio is protected and requires and audio output driver with HDCP support; changing the audio output to analog might allow audio playback"

I'm running analog all the way through and have the latest drivers on the PC that support HDCP.

What do I have to fix? I could get another version, but it seems that I can't re-use the keys. I tried my "current" key and it told me that the key had already been used,

[veryoldschool]

Problem: Installed fine, but trying to view ANY recorded program results in this message:

"The video's audio is protected and requires and audio output driver with HDCP support; changing the audio output to analog might allow audio playback"

I'm running analog all the way through and have the latest drivers on the PC that support HDCP.

What do I have to fix? I could get another version, but it seems that I can't re-use the keys. I tried my "current" key and it told me that the key had already been used,
What version of windows?
If Vista/Win7, you can click on the speaker icon and disable the digital output [device]. Even if you're not using it, without a sound driver that supports HDCP, it gives this error, if not disabled.

[smitmor]

Playback Advisor passes, but I get this error when I try to play anything.

DIRECTV2PC cannot display this video because your graphics card does not currently support screen capture protection for protected content. Try updating your graphics card driver or modify your driver settings.

Hardware is a Dell XPS M1530 running Windows 7.

[veryoldschool]

Some common errors:

http://www.dbstalk.com/attachment.php?attachmentid=19738&d=1253473827

This is normally a network/DVR problem and resetting/rebooting the DVR has resolved this for me.

http://www.dbstalk.com/attachment.php?attachmentid=19741&d=1253474601

This is the HDCP error for video card/monitor
Updating your video driver may resolve this or changing over to the analog VGA connection works.

http://www.dbstalk.com/attachment.php?attachmentid=19729&d=1253300515

This is the HDCP error for audio and few audio chip makers/drivers support HDCP. Realtek does.

If you're running Vista or Win7, click on the speaker icon and select playback devices

http://www.dbstalk.com/attachment.php?attachmentid=19728&d=1253300515

Change this to this:

http://www.dbstalk.com/attachment.php?attachmentid=19730&d=1253300515

We don't currently have a "fix" for XP, so disabling your current sound chip and installing a $10 sound card without the digital output, is about all you can do.

Now that we have MRV if someone is using the MRV from a DVR you will get this:

http://www.dbstalk.com/attachment.php?attachmentid=23033&stc=1&d=1280865144

[RAD]

I don't have the same ATSC recording that crashing it last version but checked another one that was recorded from the same station and it played OK.

[Golfman]

Uninstalled last version and downloaded the new version with no problems. However when I start app it again hangs up when asking for a "CD KEY".

Never saw this before the last version but it stops me dead in the water.

See post #127 in DIRECTV2PC v5708 - Issues & Discussion thread

[steveken]

I see the same crap as usual is going on. I downloaded this new version and installed it. Upon installation I entered one of my two activation keys that I received at my primary email address back in October 08 only to be told that the maximum uses of the key has already been met.

This is the same exact message I have always gotten on every single version of DirecTV2PC that I have tried to download and install. Each time it tells me I can't use one of the valid keys I have been given in the past, I have to go and request a new one with another email address of mine. When I try to use my primary email address again, I get the message:

"Dear DIRECTV Customer,

You have exceeded the maximum number of requests for a DIRECTV2PCTM application activation key using this email address; the maximum number is two. Please use one of the activation keys previously emailed to you.

If you are updating your product to a newer version, please use the the activation key previously emailed to you.

If you need additional keys or you have been installing the DIRECTV2PC application unsuccessfully, please download the file again using a different email address and we will send a new activation key to you.

Thank you,
DIRECTV"

Well, thats just crappy because if you don't have a ton of email addresses, you are pretty much out of luck.

I am down to one last address and one final request for another key. If this continues to happen with each subsequent release of the software, I am going to have to invent new email addresses to use and set them up. I don't think I should have to. I think that if you are given an activation key, it should continue to work for more than one activation on a product. The way it is now is ridiculous.

Is this problem ever going to be fixed? Or are we just going to have to keep doing this workaround to get a valid key for each new version that is released?

[steveken]

Win7, uninstalled and installed fine/normal.

Hmm, not for me. Had to request yet another key. Pissing me off frankly. :)


"I used to" be able to play back recordings on my old nVidia 6600 [with 128] with the versions that didn't support dual monitors.

I am using a 6600 with 128MB ram right now and its working just fine. It is a passively cooled card too that suffers from overheating. I am about to upgrade it to a "SAPPHIRE 100254HDMI Radeon HD 4650 1GB 128-bit GDDR2 PCI Express 2.0 x16 HDCP Ready CrossFire Supported Video Card - Retail" from NewEgg.com.

[kbxm]

What version of windows?
If Vista/Win7, you can click on the speaker icon and disable the digital output [device]. Even if you're not using it, without a sound driver that supports HDCP, it gives this error, if not disabled.

XP and Vista.

The fix worked for Vista, I'll see what I can find for XP.

[kbxm]

I am down to one last address and one final request for another key. If this continues to happen with each subsequent release of the software, I am going to have to invent new email addresses to use and set them up. I don't think I should have to. I think that if you are given an activation key, it should continue to work for more than one activation on a product. The way it is now is ridiculous.

Is this problem ever going to be fixed? Or are we just going to have to keep doing this workaround to get a valid key for each new version that is released?

Agreed. It should be able to pull the key from the currently installed software or accept the old key with the new install. I've been making up hotmail accounts to get the keys since I've had to get new ones every time.

[Stuart Sweet]

Technically this is beta software. When it goes "1.0" there will be an update server, but for now you have to keep entering the key because it's uninstalling every time.

[steveken]

Its not a question of why are we having to enter the key. Its more of a question of why it isn't accepting keys previously assigned like it says it will.

[steveken]

I keep getting "The receiver is not responding. Please check the connection and then try again." each time I try to play things off of HD channels. The first thing I played was from 297 and it played fine, but then I chose to play something from 296 HD and 292 HD and they give that message. Haven't had a chance to play anything else yet. I will post if any other problems pop up.

[woj027]

I have two questions. One is what option should I choose for the ffdshow. What should i be choosing? Do or don't use? just this once or always?


After I randomly choose an option to that request I get.



Directv2pc cannot play the video content because your computer or monitor does not support playback of protected content.


ok now what?


I am running Win XP SP3. I have a samsung LCD display with DVI connection to a Radeon X1650 video card.

[PhilS]

Works fine for me. Using Windows 7 RC X64. Used existing key.

[HoTat2]

I have two questions. One is what option should I choose for the ffdshow. What should i be choosing? Do or don't use? just this once or always?


After I randomly choose an option to that request I get.



Directv2pc cannot play the video content because your computer or monitor does not support playback of protected content.


ok now what?


I am running Win XP SP3. I have a samsung LCD display with DVI connection to a Radeon X1650 video card.

While I didn't get any kind of prompt asking me to configure my ffdshow codecs (mines were installed via "Pixie Pack" which came bundled with a program called TuneBite) I did get the same nasty surprise message about my computer or monitor not being HDCP compatible.

Well... not totally surprised since the monitor, a Dell 2007FP connected by DVI to an XFX 7900GTX is indeed not HDCP compatable. But I thought this was only necessary for playing shows like movies recorded off the premium channels or some other. However, unlike with the earlier versions of DIRECTV2PC this version prevents me from viewing anything. :(

Can't afford a new monitor right now though. Certainly not just to accommodate this one application anyhow. :nono2:

[veryoldschool]

While I didn't get any kind of prompt asking me to configure my ffdshow codecs (mines were installed via "Pixie Pack" which came bundled with a program called TuneBite) I did get the same nasty surprise message about my computer or monitor not being HDCP compatible.

Well... not totally surprised since the monitor, a Dell 2007FP connected by DVI to an XFX 7900GTX is indeed not HDCP compatable. But I thought this was only necessary for playing shows like movies recorded off the premium channels or some other. However, unlike with the earlier versions of DIRECTV2PC this version prevents me from viewing anything. :(

Can't afford a new monitor right now though. Certainly not just to accommodate this one application anyhow. :nono2:
ffdshow hasn't made a difference with "using or not", so might as well say "no".
The ATI 1650 may be a bit lite, as the x1800 & x1900 are the minimum [in the FAQs].
Too bad you didn't get the Dell 2007 WFP, which supports HDCP.

For those with video HDCP issues, there is always analog VGA connecting.

[ohills]

Now I can't play any shows. One message says monitor not compliant, and the other message says audio card not compliant. I guess I won't d/l anymore until I need a new computer. It was fun while it lasted.:(

[dettxw]

Downloaded, installed & activated on the desktop with just one minor problem.
The program had trouble starting with the Living Room HR20-700 Playlist, Vista circle would spin for a while then eventually go back to pick receiver.
Started okay with another receiver and then would switch to the Living Room HR20-700 through the Menu.

This version fixed the problem I had playing certain OTA recordings that did crash the program. So good fix from my end.

Playback quality is still quite good, except still experiencing unrepeatable random pixelation/breakup as in MRV, but then I'm still convinced that a server fix is required for that issue.

DVRs are DECA-connected.

[dettxw]

Haven't seen this one in a long long time:

While playing Oliver! from 552 HDNM (on the MBR HR20-700) experienced what I call "freak-out mode".
This is where the audio keeps going but the video just jitters on the screen stuck replaying a few frames of a scene in a wild way.
A pause or jump back won't help, but clicking on the progress bar (forward or back) will clear it.
Repeatable.
Nothing observable in the problem time period while viewing from the DVR.

It's been so long ago that now I can't remember if the program or server got the fix.
(Can't look it up, no access to the old threads)

[BreezeCJ]

"Rating Limit exceeded" message. I have no ratings limits on the unit. It's asking me for a non-existent passcode to unlock ratings limit

[dacoop2]

"DirecTV2PC cannot connect to the receiver. The protected content cannot be played back at this time."

Didn't have this problem with either of the previous two versions.

[rajah22]

"freak-out mode" ... where the audio keeps going but the video just jitters on the screen stuck replaying a few frames of a scene in a wild way.
A pause or jump back won't help, but clicking on the progress bar (forward or back) will clear it.
Repeatable.


My issue precisely, starting with v5708, except that I can't clear it -- have to close and relaunch DTV2PC app (it "resumes" from the frame that the audio reached, not the earlier frame where the video was stuck, jittering and replaying).

Additionally, *intermittent* problems with access to MPEG-4 HD ("cannot connect to receiver"), whereas SD always connects. I'm thinking this may be a bandwidth issue, although I'm hardwired. If memory serves, routers operate at the speed of the weakest connected device; so e.g. if a 10Mbps device is attached, all devices operate at 10Mbps, regardless of router maximum capability. Need to disconnect one old computer...

Trickplay works again (in v5628 it froze the app and, if I didn't kill the app quickly with an external "Kill" utility, would BSOD).

Honestly, if I had my druthers (and hadn't erased the darn thing), I'd go back to v4526. It sucked the life out of my CPU, but I didn't have any issues. (Unfortunately, v4526 seems to be entirely expunged from the Net -- Google is not being my friend.)
----------------
HR20-700 with 1Tb e-SATA (acomData "PureDrive")
HR10-250
Thinkpad T61p, Core Duo @2.6GHz, 3Gb, HDCP, 1920x1200
NVidia Quadro FX570M, 512Mb
Vista Ultimate 32bit, with latest (Jan. 2009) Lenovo video drivers for WinXP (in order to regain FullScreen DOS VGA)

[smiddy]

Installed and tested on Win 7 and when it finished the screen color didn't revert back to the original color scheme.

[premier1guy]

Well, this thing us generally useless since almost everything I bring up stops, and says something about protected content. (And apparently no support on how to deal with it).

[HoTat2]

ffdshow hasn't made a difference with "using or not", so might as well say "no".
The ATI 1650 may be a bit lite, as the x1800 & x1900 are the minimum [in the FAQs].
Too bad you didn't get the Dell 2007 WFP, which supports HDCP.

For those with video HDCP issues, there is always analog VGA connecting.

Thanks for the suggestions VOS, unfortunately using VGA does not work either. Still a noncompliant monitor message when trying to play any file here. Your suggestion to another poster about disabling the SPIDIF output (if one exists) in the audio card settings worked to resolve the noncompliant audio card message for me though.

Now I can't play any shows. One message says monitor not compliant, and the other message says audio card not compliant. I guess I won't d/l anymore until I need a new computer. It was fun while it lasted.:(

Yep;

Same predicament here, therefore DIRECTV2PC is in cold storage for now until I can come up with the money for a new HDCP compliant monitor and/or graphics card. :(

But it's just not a high priority right now, much less just to accommodate this one application. :nono2:

[Hutchinshouse]

Has anyone tried this on winXP SP3?

[daveriv]

Hi - I'm having an issue I hope someone can help with. This has been an issue the past several releases - unfortunately just getting around to trying to troubleshoot it. My issue is that when the info bar disappears after starting a recording, the portion of the screen that contained the info bar is black - basically cuts off the top of the recording playback. Any thoughts or input on how to resolve is appreciated. I've attached before/after pictures as reference.


http://mail.google.com/mail/?ui=2&ik=d6253ff636&view=att&th=123d2cbb3c4e1920&attid=0.0&disp=thd&zw

http://mail.google.com/mail/?ui=2&ik=d6253ff636&view=att&th=123d2cbb3c4e1920&attid=0.1&disp=thd&zw

[veryoldschool]

Thanks for the suggestions VOS, unfortunately using VGA does not work either. Still a noncompliant monitor message when trying to play any file here. Your suggestion to another poster about disabling the SPIDIF output (if one exists) in the audio card settings worked to resolve the noncompliant audio card message for me though.

Yep;

Same predicament here, therefore DIRECTV2PC is in cold storage for now until I can come up with the money for a new HDCP compliant monitor and/or graphics card. :(

But it's just not a high priority right now, much less just to accommodate this one application. :nono2:
Can you post your PC specs and the advisor log?
The VGA "should work" [it did with the last version and I have yet to load this on my analog monitor/poor video card PC].

[veryoldschool]

Hi - I'm having an issue I hope someone can help with. This has been an issue the past several releases - unfortunately just getting around to trying to troubleshoot it. My issue is that when the info bar disappears after starting a recording, the portion of the screen that contained the info bar is black - basically cuts off the top of the recording playback. Any thoughts or input on how to resolve is appreciated. I've attached before/after pictures as reference.

"I see" no pics, "but" see if you can update your video card drivers.

[daveriv]

"I see" no pics, "but" see if you can update your video card drivers.

Thanks - I'll give it a try. Weird that you don't see pics - I see them. Maybe I'm the only one that can.

[daveriv]

"I see" no pics, "but" see if you can update your video card drivers.

Thanks VOS - worked like a charm! :hurah:

[delete2end]

Win7, uninstalled and installed fine/normal.
Played SD, MPEG-2 HD, MPEG-4 HD
All had "slight" frame drops/stalls. I needed to look close to see them and they weren't that frequent, but were there.
This ATI video card has 512 RAM. This should be enough to run this app.
If this isn't enough to run this app smoothly, I think the app should be improved so it is.
"I used to" be able to play back recordings on my old nVidia 6600 [with 128] with the versions that didn't support dual monitors. Since dual monitor support, I "spilt" the twin [SLI] cards for dual monitor and have seen playback be worse. With the last version, even changing back to SLI [single monitor mode, with both cards "strapped" together] didn't help playback.
Since I'm seeing some of this on this PC with a "good advisor" report, it seems this app needs to be improved to get back to where it "used to be".

I agree....i am still having to run version 5514 as all of the newer versions hang and completely freeze up my computer after 10-15 of watching any HD show. The newer versions just hang/freeze and make this loud annoying sound to which I cant even get to Process Explorer by Sysinternals to kill the app which forces me to hold down the power button until my computer turns off....thank god i have image based backups so that i can restore. I never had any issues with hangs or freezes until all the versions after 5514... they need to improve this app big time while adding more features like the ability to delete a program from the DVR.

The one thing that I am happy about is that they keep offering new builds every week or so but my issue is that none of them work like 5514 and before on my Dell Latitude D630 laptop.

my rig... Intel Core 2 Duo at 2.5ghz, 2gb ram, Nvidia Quadro 135 NVS 128mb video, over a 54g WiFi network.

[woj027]

so how do we figure out if it's our monitor or our video card? and are those the only things that would be causing the compliance issue?

I have a Samsung LCD SyncMaster 2253lw and a ATI Radeon x1650 using DVI connection Windows XP SP3.

[veryoldschool]

so how do we figure out if it's our monitor or our video card? and are those the only things that would be causing the compliance issue?

I have a Samsung LCD SyncMaster 2253lw and a ATI Radeon x1650 using DVI connection Windows XP SP3.
Google came back with this for your monitor:


General Features:
HDCP, Swivel Screen, Wallmount

Googling your ATI x1650 gives this from ATI:

DVI 1.0 compliant / HDMI interoperable and HDCP ready**

** AMD’s ATI Radeon™ X and Radeon™ 9550 series of GPUs are capable of processing HDCP signals ("HDCP ready"), however not all ATI Radeon graphics cards are HDCP ready. Please check the applicable ATI Radeon graphics card specification to determine if a particular ATI Radeon graphics card is HDCP ready. Some third parties manufacture graphics cards containing ATI Radeon GPUs -- you can inquire of them which models, if any, are HDCP ready. In addition, playing HDCP content requires additional HDCP ready components, including but not limited to an HDCP ready monitor, disc drive, multimedia application and computer operating system.

Both of these should be looked into more, but from this it looks as if the video card may be the problem.

[woj027]

Google came back with this for your monitor:


General Features:
HDCP, Swivel Screen, Wallmount

Googling your ATI x1650 gives this from ATI:

DVI 1.0 compliant / HDMI interoperable and HDCP ready**

** AMD’s ATI Radeon™ X and Radeon™ 9550 series of GPUs are capable of processing HDCP signals ("HDCP ready"), however not all ATI Radeon graphics cards are HDCP ready. Please check the applicable ATI Radeon graphics card specification to determine if a particular ATI Radeon graphics card is HDCP ready. Some third parties manufacture graphics cards containing ATI Radeon GPUs -- you can inquire of them which models, if any, are HDCP ready. In addition, playing HDCP content requires additional HDCP ready components, including but not limited to an HDCP ready monitor, disc drive, multimedia application and computer operating system.

Both of these should be looked into more, but from this it looks as if the video card may be the problem.

Thanks.

So Google is where everyone should go to see if their Monitor or Video Card is HDCP compliant.

[veryoldschool]

Thanks.

So Google is where everyone should go to see if their Monitor or Video Card is HDCP compliant.
Well the maker of your monitor and video card should have the best info.

Also you might try updating your video driver as it might help.

[woj027]

thanks again VOS

[waynebtx]

So far have been able to play my OTA recordings so glade they got that fixed.

[racerx24]

I was able to use an older version of this software with no problem but now when it starts there are no warning messages or any thing like that but no video is displayed. There is sound but that's it. I have a core 2 duo 7200 laptop with an ati 256 meg x1600 graphics card. I have tried updating my ati drivers but it does not make any difference still no video. Also I should note I'm running Windows 7 RC 64 bit. Any ideas???

[aquaman]

Ok, so I'm totally stumped. I've search this site, the net and I'm exhausted. I've been looking for several hours for the solution. Perhaps one of you will know where the magic switch is. I need some help.

I have installed the d2pc program on my laptop and home pc - it opens, begins scanning, but doesn't find my HR-2x receiver. "0 receivers found"

Things I've tried:

1. verifying on router DHCP Client list HR-2x is listed with proper address
2. enabling/disabling windows firewall
3. enabling/disabling UpnP on router
4. restarting router/receiver/pc
5. pressing red button on receiver
6. enabling/disabling Internet sharing
7. disabling virus scanner
8. making sure d2pc is checked on "exceptions" in firewall settings
9. entered ip address of HR-2x on DMZ of router

Like I said, I've installed and tried this on both laptop and home pc. I get the same results. I assume its not the computers, but between them and the HR-2x. Any other ideas would be much appreciated!!

[dettxw]

Ok, so I'm totally stumped. I've search this site, the net and I'm exhausted. I've been looking for several hours for the solution. Perhaps one of you will know where the magic switch is. I need some help.

I have installed the d2pc program on my laptop and home pc - it opens, begins scanning, but doesn't find my HR-2x receiver. "0 receivers found"

Things I've tried:

1. verifying on router DHCP Client list HR-2x is listed with proper address
2. enabling/disabling windows firewall
3. enabling/disabling UpnP on router
4. restarting router/receiver/pc
5. pressing red button on receiver
6. enabling/disabling Internet sharing
7. disabling virus scanner
8. making sure d2pc is checked on "exceptions" in firewall settings
9. entered ip address of HR-2x on DMZ of router

Like I said, I've installed and tried this on both laptop and home pc. I get the same results. I assume its not the computers, but between them and the HR-2x. Any other ideas would be much appreciated!!How is your DVR connected to the home network?

What kind of router & network?

Does your DVR connect to the internet? Does VOD download work?

FYI, UPnP only applies to Network Services, and there are currently no applications using it.

[dettxw]

I was able to use an older version of this software with no problem but now when it starts there are no warning messages or any thing like that but no video is displayed. There is sound but that's it. I have a core 2 duo 7200 laptop with an ati 256 meg x1600 graphics card. I have tried updating my ati drivers but it does not make any difference still no video. Also I should note I'm running Windows 7 RC 64 bit. Any ideas???It's likely that the ATI video card isn't HDCP-compliant, and if not, surprised you got that far without an error message.

Got any newer hardware to try it on?

[gruversm]

My key doesn't work anymore. Downloaded the Playback advisor and states my computer is now "non-compliant" and will not progress to the point where I can get a new key.

How can I fix this?

[dettxw]

My key doesn't work anymore. Downloaded the Playback advisor and states my computer is now "non-compliant" and will not progress to the point where I can get a new key.

How can I fix this?As I recall you'll have to get the Advisor to pass before you can get a new key.
(Excuse me for not knowing for sure, got my keys pre-Advisor days and they've always worked)

So what's non-compliant? Video card or monitor?

[barryb]

Why would make playback advisor hang forever at 20%?


http://www.dbstalk.com/attachment.php?attachmentid=19736&d=1253416766

[VARTV]

So far have been able to play my OTA recordings so glade they got that fixed.Not on my (6-month old) desktop PC (Vista). As soon as I start to play an OTA recording, DIRECTV2PC crashes. No issues on laptop except it has a "g" card so OTA recordings studder...

[rajah22]

The newer versions just hang/freeze and make this loud annoying sound to which I cant even get to Process Explorer by Sysinternals to kill the app which forces me to hold down the power button until my computer turns off...

Right. For me, the app is completely unpredictable: if it plays, it plays; if it's going to hang, it hangs right away with a black screen (sometimes with audio, sometimes not). So my solution is to always start in a window and, if it plays, then switch into FullScreen -- if it hangs in a window, I'm able to kill the app without difficulty, whereas if I start out trying to watch a film in full screen and it hangs, I can't switch out of whatever wierd video mode it's locked into. Solution: hit Ctrl-Alt-Delete (start TaskMan), blindly tab to the Shutdown option (find out in advance how many tabs it takes to get there), and hit Enter: machine shuts down normally after a minute or two (albeit with black screen throughout).

[supercell]

The software installed and I am connected to my HR23. I see my recorded shows. Every time I go to play something it crashes with "DIRECTV2PC has encountered a problem and needs to close." I get this message every time and have yet to watch a single show. Do you know what the problem might be?

[PajamaGuy]

What version of windows?
If Vista/Win7, you can click on the speaker icon and disable the digital output [device]. Even if you're not using it, without a sound driver that supports HDCP, it gives this error, if not disabled.

Thank-you very much - Doug might want to think about adding this tip in the standard release notes.

Just installed 517 - and it works. :D

[steveken]

As I recall you'll have to get the Advisor to pass before you can get a new key.
(Excuse me for not knowing for sure, got my keys pre-Advisor days and they've always worked)

So what's non-compliant? Video card or monitor?
You don't need to pass that to get a new key. I haven't run the advisor in MONTHS and was still able to get a key. Just get to the point where it asks for your name and email address and you can get a new one. If you have already gotten 2 at your email address, you will have to use another one to be able to get a new one. I have gotten like 6 keys so far using different addresses, so you don't have to run the advisor.

[barryb]

I have fixed my install issue. It's working, 'cept for -some- protected audio content.

I don't have the exact options that you do VOS, so I will be looking into what it takes to make it all work.

[veryoldschool]

I have fixed my install issue. It's working, 'cept for -some- protected audio content.

I don't have the exact options that you do VOS, so I will be looking into what it takes to make it all work.
My "screen shot" was from Win7, so you should have the same option.
What sound chip do you have?

[Denman]

No problem with the new build Windows 7 Ulitimate RTM 32, and hdcp issues are non existent, along with it being a bit more stable...so far.

[barryb]

My "screen shot" was from Win7, so you should have the same option.
What sound chip do you have?

Imbedded MS with a Realtek HD Audio driver. I -so far- have not found a way to "downgrade" this driver.

[barryb]

FIXED.

I just set the bit rate to a lower output level and all is good now.

-----------------------------------------------------------------------

When I cued up "how its made" it asked me for the parental control code.
Overall PQ is outstanding, and I am happy to use dual monitors.

[veryoldschool]

Imbedded MS with a Realtek HD Audio driver. I -so far- have not found a way to "downgrade" this driver.
Try the Realtek Win7 driver

http://www.realtek.com.tw/downloads/

[rajah22]

Now I'm getting audio but a solid gray frame where the video should be. Both SD and HD. Downgraded to 5708, which worked before -- and it too now displays a gray screen (after 1-2 seconds of flashing black screen). No error msgs. I don't get it: what's going on with this flaky app? I wanna go back to 4526, which simply worked! Anybody still have it? I erased mine when I started out on this miserable "upgrade" trajectory, a rocky road indeed.

[delete2end]

This app just keeps getting worse and worse.... what gives?

[aziz]

Folks:

I have installed and gotten the DirecTV2PC working for quite a while. Because it was working, I would actually use the application once in a great while. However, before a recent firmware upgrade, I noticed that I was getting the following messages:

DIRECTV2PC cannot connect to the receiver. The protected content cannot be played back at this time.

When the new version was released, I tried installing over the old version, hoping that the problem can be rectified. Alas, to no avail!

Therefore, I REALLY think the problems that have cropped up not only from the DirecTV2PC (v5717) application software, but also the current receiver firmware version too.

P.S. If this is BETA, the activation code should be kept available without limits. The BETA users are the ones who are, graciously, helping!

[veryoldschool]

P.S. If this is BETA, the activation code should be kept available without limits. The BETA users are the ones who are, graciously, helping!
The only limit on the activation "key" is that it can be only used on one computer. I'm still using the keys I first received.

[steveken]

The only limit on the activation "key" is that it can be only used on one computer. I'm still using the keys I first received.
Unfortunately you are one of the very few people who have been able to use the same key more than once. I have noticed a LOT of people on here complaining about not being able to use the same key that they were given. I personally have had to get at least 7 keys, one for each update that I had to install it. I don't know how you have gotten so lucky, but the rest of us are having to put up with the BS of getting a new key each time there is a revision to the software.

[veryoldschool]

Unfortunately you are one of the very few people who have been able to use the same key more than once. I have noticed a LOT of people on here complaining about not being able to use the same key that they were given. I personally have had to get at least 7 keys, one for each update that I had to install it. I don't know how you have gotten so lucky, but the rest of us are having to put up with the BS of getting a new key each time there is a revision to the software.
"I feel your pain", but not having it makes it hard to figure out why.
"It should" only be when the hardware [motherboard] or OS has changed, as this will "look" to the activation server as another PC.
I don't think my keys are "magical" as I've gotten the error when I used the wrong key on the wrong PC here. Going back to the "right key/PC" had it work [again].

[RAD]

Unfortunately you are one of the very few people who have been able to use the same key more than once.

I don't know about the very few statement. I was part of the early release test program and got two keys back then and those two keys always worked through all the releases. I recently got two new system, requested new keys for those two systems and have had no problems reusing those same keys over and over for new releases.

[RACJ2]

I downloaded v5717 and still have the same issue I had with v5708. I have 2 HR22's and when I try to connect to the one in my master bedroom and play any recording, I get the "protected content " message below. When I connect to the one in my living room, it works perfect. There is one minor difference between them. When I select which receiver I want to connect to, the one in the bedroom is labeled "Master (RID####)" and the one in the living room is labeled "(RID#####)" with no description.

I'm using the exact same PC to connect to both of them. Any thoughts on what could be causing this?

http://www.dbstalk.com/attachment.php?attachmentid=19701&d=1253045944

[veryoldschool]

I downloaded v5717 and still have the same issue I had with v5708. I have 2 HR22's and when I try to connect to the one in my master bedroom and play any recording, I get the "protected content " message below. When I connect to the one in my living room, it works perfect. There is one minor difference between them. When I select which receiver I want to connect to, the one in the bedroom is labeled "Master (RID####)" and the one in the living room is labeled "(RID#####)" with no description.

I'm using the exact same PC to connect to both of them. Any thoughts on what could be causing this?


[see post #7]
This is a network error. You're running two different versions of software on the DVRs, so that's why [I think], though last week I had friendly names on one and not on the other [with "the other" program not to be named here]. "The funny part" was resetting the DVR that had was showing friendly names was what had the other(s) have the friendly names return.
"The last time" this error came up here [or the older thread] the user seemed to think it was a switch that needed the reset.
DVRs, routers, switches, etc. resets should be the cure.

[xmguy]

I just upgraded to V5717 from 5313 because on 5313 version all of the sudden one day DirecTV2PC was playing ok. The next only a white screen was shown in place of the video. Audio played ok. I updated versions and still get white screen. My video card is up to date on FW. Plus as I said it was working one day the next it wasn't. Any idea how to fix it?

[Sim-X]

why won't this work with dual monitors? So stupid - it would be nice to watch something on my 2nd monitor - is there away around this?

[RAD]

why won't this work with dual monitors? So stupid - it would be nice to watch something on my 2nd monitor - is there away around this?

They did add support for dual monitors back in 5514, see http://www.dbstalk.com/showthread.php?t=162206. If it's not working for you more details on the problem would be helpful.

[rajah22]

why won't this work with dual monitors?

It does work with dual monitors. But you have to extend the desktop onto the second screen -- they can't be clones. And regrettably, if the resolutions of the two monitors are different, when you drag D2PC onto the second screen, you also the drag the resolved size of D2PC (which initialized on screen one) onto screen two -- the app doesn't readjust for the different resolution of screen two. For example, if screen two has a slightly smaller resolution, say 1680x1080 instead of 1920x1200, D2PC will be cropped.

I wish there was an INI file with variables that could be set/adjusted by the user, like most sophisticated video apps.

[rajah22]

one day DirecTV2PC was playing ok. The next only a white screen was shown in place of the video. Audio played ok.

When this happened to me (and I'm still stuck in this limbo), I noticed that HR20-700 firmware had been upgraded "yesterday". I downgraded to a previously-working version of D2PC, and still got white (gray) screen. Reconnected the Network settings (nothing had changed), and also rebooted DVR, router, and PC. Made sure DVR wasn't "busy" recording, or paused. Killed background services and apps on my PC, reducing CPU load to about 1%. All to no avail. So, like Aziz, I strongly suspect a recent firmware glitch.

[RACJ2]

[see post #7]
This is a network error. You're running two different versions of software on the DVRs, so that's why [I think], though last week I had friendly names on one and not on the other [with "the other" program not to be named here]. "The funny part" was resetting the DVR that had was showing friendly names was what had the other(s) have the friendly names return.
"The last time" this error came up here [or the older thread] the user seemed to think it was a switch that needed the reset.
DVRs, routers, switches, etc. resets should be the cure.Thanks for the suggestion. I did reset the HR22 I was having trouble with and I no longer get the "Protected Content" error. Both of the HR's were on the latest 0x034C release, so are you saying that the reboot loaded the v5717 software to my HR22? I guess it really doesn't matter, just curious. Glad to have it resolved.

[veryoldschool]

Thanks for the suggestion. I did reset the HR22 I was having trouble with and I no longer get the "Protected Content" error. Both of the HR's were on the latest 0x034C release, so are you saying that the reboot loaded the v5717 software to my HR22? I guess it really doesn't matter, just curious. Glad to have it resolved.
"I think" the reboot simply cleared a network "issue" [port not being opened] in the DVR.

[aziz]

Folks:

I have installed DirecTV2PC V5717 on a Vista 32 (i.e., INSPIRON 530.) However, the V5717 cannot connect to the receiver/server (i.e., HR20) but a Red button RESET fixed that problem.

When playing a recording, it worked fine. However, after using the Fast Forward, 30-second slide/skip, or Manual Seek/Jump, the recording picture started to stutter or flicker. Interestingly, the audio was not affected. Using PAUSE and UN-PAUSE will not solve the problem. To resolve this problem, STOP the recording and then RESUME from the MENU.

After a while (i.e., < 40 minutes) watching a recording, the DELL freezes. Neither the Task Manager nor the Windows Program Menu can be called. To resolve this problem, POWER OFF the PC. Now, the recording is no longer in BOLD but it does not indicate that it was stopped at midstream. When you re-PLAY it again, it continued where the recording had froze.

[Golfman]

Why would make playback advisor hang forever at 20%?


http://www.dbstalk.com/attachment.php?attachmentid=19736&d=1253416766

Don't know why but it does the same thing when I try to run it.

[veryoldschool]

Don't know why but it does the same thing when I try to run it.
Barry had a screwed up [damaged] Windows install. He'd had it for some time and "finally" did a fresh install [of Windows] and resolved his issues.

[tombet]

Trying to understand plan for eventual final release, vs current beta limits and bugs.

I tried current beta and like so many others, I connect to the DVR and see it ok, but I get a DRM related error message.

Fine for now, but I dont see HDCP as a requirement. Is it expected to be required ?

The hardware requirements right now seem rather high in general. For example, I have a 3.83 P4, with hyperthreading but its not true dual core. It has a NVidia 6600 Video card. It does a great job, with very low CPU Utilization, running Slingplayer software and showing HD Video from a Slingplayer of bit rates well over 6000 KBps. Likewise, I watch Hulu, YouTube, etc - and its smooth and low CPU utlization. Yet the DirectPC2Go advisor says the Video Card is not good enough, and the CPU is marginal. Ok, a 6600 Video Card by today's standards is nothing great, but its still pretty darn powerful. Its certainly better than many brand new computers today with integrated graphics, or even discrete graphics on laptops. I'm hoping these requirements are less stringent for eventual final release.

[veryoldschool]

Trying to understand plan for eventual final release, vs current beta limits and bugs.

I tried current beta and like so many others, I connect to the DVR and see it ok, but I get a DRM related error message.

Fine for now, but I dont see HDCP as a requirement. Is it expected to be required ?

The hardware requirements right now seem rather high in general. For example, I have a 3.83 P4, with hyperthreading but its not true dual core. It has a NVidia 6600 Video card. It does a great job, with very low CPU Utilization, running Slingplayer software and showing HD Video from a Slingplayer of bit rates well over 6000 KBps. Likewise, I watch Hulu, YouTube, etc - and its smooth and low CPU utlization. Yet the DirectPC2Go advisor says the Video Card is not good enough, and the CPU is marginal. Ok, a 6600 Video Card by today's standards is nothing great, but its still pretty darn powerful. Its certainly better than many brand new computers today with integrated graphics, or even discrete graphics on laptops. I'm hoping these requirements are less stringent for eventual final release.
I thought I had the fastest Pentium 4 HT @ 3.4 GHz.
MPEG-2 is much easier to decode than MPEG-4. [non DirecTV MPEG-2 is easier than DirecTV MPEG-2, as there is more encoding]
HDCP is here to stay.
Bit-rates of 6 Mb/s fall below most HD streams. 9-16 Mb/s are more normal.
The 6600 seems to be about the same [Windows experience index] as "most laptops" these days.
If you don't have HDCP support, you can use the analog VGA connection.

[tombet]

Just fyi: An Intel P4 570 has a stock clock speed of 3.80 ghz. (I actually understated mine a little, its overclocked slightly to 3.93.) Its not multi-core, but its a really fast processor.

http://ark.intel.com/Product.aspx?id=27475&processor=570&spec-codes=SL82U,SL84Y


NVidia 6600 GT scores about 753 on 3DMark06 per TomsHardware (very reputable.) Agreed its about comparable to very good integrated graphics today, such as GMA X4500.

My point is that I dont think it should require such processing power. I run the slingplayer showing HD, with 6000+ Kbps and machine is not at all stressed. I run slingplayer in fact on much slower machines - OLD laptops with old crappy integrated graphics, and it does great. Nor is it all stressed for Hulu, or YouTube, etc (though obviously those are lower bitrate.) And in fact, my guess is that if I could get it to work at all - that Directv2PC also is unlikely to require that much processing power. My hunch is the minimum requirements are probably stated too high. And if they really are that high, then I wonder why SlingPlayer can do essentially the same type of thing so much more efficiently.

[veryoldschool]

Just fyi: An Intel P4 570 has a stock clock speed of 3.80 ghz. (I actually understated mine a little, its overclocked slightly to 3.93.) Its not multi-core, but its a really fast processor.

http://ark.intel.com/Product.aspx?id=27475&processor=570&spec-codes=SL82U,SL84Y


NVidia 6600 GT scores about 753 on 3DMark06 per TomsHardware (very reputable.) Agreed its about comparable to very good integrated graphics today, such as GMA X4500.

My point is that I dont think it should require such processing power. I run the slingplayer showing HD, with 6000+ Kbps and machine is not at all stressed. I run slingplayer in fact on much slower machines - OLD laptops with old crappy integrated graphics, and it does great. Nor is it all stressed for Hulu, or YouTube, etc (though obviously those are lower bitrate.) And in fact, my guess is that if I could get it to work at all - that Directv2PC also is unlikely to require that much processing power. My hunch is the minimum requirements are probably stated too high. And if they really are that high, then I wonder why SlingPlayer can do essentially the same type of thing so much more efficiently.
"Well" my "puny" 3.4 works. It even worked with MPEG-4 before this app supported offloading it to the GPU.
DirecTV does encode more than other MPEG-2 streams, so I've seen higher CPU usage than with other HD playback.
MPEG-4 is the hardest and with the newer cards supporting the h.264 decoding, this app can run on hardware well below the minimum lists.
Video cards with less than 256 megs will have problems though.
6000 Kb/s streams are [much] less than this apps works with. SD is about 3000 & HD can be as high as 16000 [or more in bursts]

19779

[tombet]

Interesting - nice info. I guess your point is well made that the app itself has to decode everything and from whatever the initial bitrate was. When I run the Slingplayer, there is a dedicated piece of hardware at the other end (the SlingBoxr) that has streamed it and can throttle it down to whatever speed the network and Slingplayer application can negotiate as best they can do. I'd be happy - and Directv2PC would have an order of magnitude more PCs who could use it - if say a Directv DVR had the SlingBox like ability to stream the video, and negotiate down to a lower bit rate, even if not true HD for PC's who could not handle it.

I'm not a gamer, and my old rig's NVidia 6600 has done just fine including Video Editing with Adobe Premiere Pro. But it probably is time to upgrade at least the video card in any case.

First though I will try just switching from the DVI connector to VGA and see if it works at all, and if so how well. If I do buy a card with h.264 decoding, does this app actually use it ?

Thanks

[veryoldschool]

First though I will try just switching from the DVI connector to VGA and see if it works at all, and if so how well. If I do buy a card with h.264 decoding, does this app actually use it ?

Thanks
The first versions didn't, but these here do [h.264] and I've even "underclocked" my CPU down to 1.7 GHz and MPEG-4 worked fine.

[tombet]

Thanks Very Old School. I'll be perusing newegg.com shortly for a nice midrange card with h.264 decoding. Since my monitor is not HDCP compliant, and I dont run a real high resolution anyway (I have 50 year old eyes that cant handle the really small lettering when you go to big resolution), I plan to just use VGA (D-SUB) connector. I assume cards that do h.264 decoding do so even if the video out is D-SUB (VGA) ?

[veryoldschool]

Thanks Very Old School. I'll be perusing newegg.com shortly for a nice midrange card with h.264 decoding. Since my monitor is not HDCP compliant, and I dont run a real high resolution anyway (I have 50 year old eyes that cant handle the really small lettering when you go to big resolution), I plan to just use VGA (D-SUB) connector. I assume cards that do h.264 decoding do so even if the video out is D-SUB (VGA) ?
"yep"

[djeff89]

Ok, so I'm totally stumped. I've search this site, the net and I'm exhausted. I've been looking for several hours for the solution. Perhaps one of you will know where the magic switch is. I need some help.

I have installed the d2pc program on my laptop and home pc - it opens, begins scanning, but doesn't find my HR-2x receiver. "0 receivers found"

Things I've tried:

1. verifying on router DHCP Client list HR-2x is listed with proper address
2. enabling/disabling windows firewall
3. enabling/disabling UpnP on router
4. restarting router/receiver/pc
5. pressing red button on receiver
6. enabling/disabling Internet sharing
7. disabling virus scanner
8. making sure d2pc is checked on "exceptions" in firewall settings
9. entered ip address of HR-2x on DMZ of router

Like I said, I've installed and tried this on both laptop and home pc. I get the same results. I assume its not the computers, but between them and the HR-2x. Any other ideas would be much appreciated!!

Have you updated the firmware on your router? I had the exact same issue and tried everything you did. The last thing I did was update the firmware on my Actiontec router and it now can see the receiver, everything works perfectly now. Hope that helps!!:)

[seejaydee]

early versions of DTV@PC worked very well. Now i get this message window after install either old versions or new versions. The heading of the window is: CL RC ENGINE 3 DUMMY WINiDOW:DIRECTV2PC(TM).EXE APPLICATION ERROR.
The body of the message says:Instruction at '0xffff0617" referenced memory at "0xffff0617". The memory could not be read. Click OK to terminate. Click CANCEL to debug.
Note that the misspelling of window is actual as shown.

I cannot get Advisor to go beyound 20%. It hangs there.

[veryoldschool]

early versions of DTV@PC worked very well. Now i get this message window after install either old versions or new versions. The heading of the window is: CL RC ENGINE 3 DUMMY WINiDOW:DIRECTV2PC(TM).EXE APPLICATION ERROR.
The body of the message says:Instruction at '0xffff0617" referenced memory at "0xffff0617". The memory could not be read. Click OK to terminate. Click CANCEL to debug.
Note that the misspelling of window is actual as shown.

I cannot get Advisor to go beyound 20%. It hangs there.
If you read back in this thread, this error seems to be Windows related. Barryb had the same issue and doing a fresh install of Windows was the only way to "clear it".

[Maverickster]

Won't let me watch SportCenter without entering a Parental Lock Code (which, of course, I don't have since I've never enabled it on either my DVR or DirecTV2PC). It says "This program's rating is unknown. Click on Unlock now to override." When I click on "Unlock Now", it asks me to enter a 4-digit code. Again, I haven't enabled Parental Lock, so I haven't the slightest idea what I should enter.

Any suggestions here?

--Mav

[gjlowe]

I tried this new version and absolutely cannot activate. I have tried all 5 keys I have, and tried the DNS hack (putting a static entry for the activation servers in the hosts file), but nothing works. Any ideas?

[mikeny]

Issue: I could play a show without issue and then it might randomly stop saying "The receiver is not responding". You have to then select 'close'. Usually 'Resume' is not then available but 'Play' is. Sometimes following the error it will then play ok but trick play will cause the error to come back. One time I selected Play and I got the DirecTV2PC has closed down error. Below is the info: If I wait a couple minutes and try again, I can use the application without issue again.

I'm using the Dell XPS1640 Windows Vista Home Premium SP2 64-Bit, Wireless N.

Problem signature:
Problem Event Name: APPCRASH
Application Name: DIRECTV2PC(TM).exe
Application Version: 2.0.0.5717
Application Timestamp: 4a23d8d0
Fault Module Name: StackHash_c453
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c00000fd
Exception Offset: 75119bb4
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: c453
Additional Information 2: abcc8f7853b48d9807d6d51eb1fa5df9
Additional Information 3: c453
Additional Information 4: abcc8f7853b48d9807d6d51eb1fa5df9

[mikeny]

Question: I tried to play a show on my wife's PC profile for the first time and I got a dialog box saying "FFDshow is trying to load. Do you want to load it once, every time, or never". What's the best option to choose? IIRC, while I was deciding the box just disappeared and the recording began to play.

[veryoldschool]

Question: I tried to play a show on my wife's PC profile for the first time and I got a dialog box saying "FFDshow is trying to load. Do you want to load it once, every time, or never". What's the best option to choose? IIRC, while I was deciding the box just disappeared and the recording began to play.
I'd pick "never" since it has zero effect.

[mikeny]

I'd pick "never" since it has zero effect.Thanks. So it doesn't normally use that codec?

[veryoldschool]

Thanks. So it doesn't normally use that codec?
"back in the old days" I tired it both ways and saw nothing different.
"I'd guess" DirecTV2PC uses it's own codec completely.

[dtvryan]

Hey All,

I've had DirecTV2PC working on my quad-core i7 desktop for a while now with no difficulty. Works great, great quality.

Today I tried to add it to an older (~3 yrs) laptop, Dell e1505 running XP SP2 with Nvidia GeForce Go 7300 and wireless n. After some bumps in the road, a video driver upgrade fixed nearly all the issues (HDCP, screen capture, protection). The advisor is still saying "red" to the Nvidia GeForce Go 7300. Reading through other messages, however, I have seen that people have got this laptop chip to work.

My question is this - I'm able to get it to run and play SD content. HD content audio occasionally comes through; however, I've not been able to get a HD video feed to come through.

Any ideas on this? Is it simply a horesepower issue, and if so, is a core 2 duo T7200 not powerful enough to decode the content? I know that much of the processing in this situation falls on the CPU .... is there anything I can do to make this work? Or is this a mpeg4 vs. mpeg2 issue?

Thanks ..

-Ryan

[barryb]

Don't know why but it does the same thing when I try to run it.

As VOS pointed out: somehow an earlier edition of D2PC got things so bad... I had to reinstall my operating system.

I did this by putting a new drive in my computer, changed some drive letters as well as boot settings and put Win 7 in place. I can dual boot, but I don't think that is going to be needed much longer.

[stlmike]

19729

This is the HDCP error for audio and few audio chip makers/drivers support HDCP. Realtek does.

If you're running Vista or Win7, click on the speaker icon and select playback devices

19728

Change this to this:

19730

We don't currently have a "fix" for XP, so disabling your current sound chip and installing a $10 sound card without the digital output, is about all you can do.

Any update on this VOS? I installed the newest version of Direct2PC on my XP machine. I uninstalled and reinstalled the previous version after I got this error. It worked once, but that was it. Now I'm stuck. :(

[veryoldschool]

Hey All,

I've had DirecTV2PC working on my quad-core i7 desktop for a while now with no difficulty. Works great, great quality.

Today I tried to add it to an older (~3 yrs) laptop, Dell e1505 running XP SP2 with Nvidia GeForce Go 7300 and wireless n. After some bumps in the road, a video driver upgrade fixed nearly all the issues (HDCP, screen capture, protection). The advisor is still saying "red" to the Nvidia GeForce Go 7300. Reading through other messages, however, I have seen that people have got this laptop chip to work.

My question is this - I'm able to get it to run and play SD content. HD content audio occasionally comes through; however, I've not been able to get a HD video feed to come through.

Any ideas on this? Is it simply a horesepower issue, and if so, is a core 2 duo T7200 not powerful enough to decode the content? I know that much of the processing in this situation falls on the CPU .... is there anything I can do to make this work? Or is this a mpeg4 vs. mpeg2 issue?

Thanks ..

-Ryan
It might help to see what the advisor log shows. [run the advisor and at the bottom is "save log"], though even the advisor needs work as you can see here:
19801

This CPU shouldn't be reporting "upgrade"

Your GeForce Go 7300 might need a driver update:

http://www.nvidia.com/object/geforce_notebook_winxp_179.48_beta.html


Side note:
I had a motherboard fail yesterday and anyone looking for an AGP video card that works with this app, please PM me [as mine is now "extra"].

[veryoldschool]

Any update on this VOS? I installed the newest version of Direct2PC on my XP machine. I uninstalled and reinstalled the previous version after I got this error. It worked once, but that was it. Now I'm stuck. :(
Which error are you getting?
If it's the audio protected content, and you don't have a Realtek sound chip, your options are limited.

[stlmike]

Which error are you getting?
If it's the audio protected content, and you don't have a Realtek sound chip, your options are limited.


It is the audio HDCP error. I have an Audigy card. I "could" use my built in Realtek that is currently disabled, but this seems to be a lot of effort to fix an error I'd expect to see fixed in the next rev of the Direct2PC application. Is it unrealistic to think they would fix this in the next rev?

[veryoldschool]

It is the audio HDCP error. I have an Audigy card. I "could" use my built in Realtek that is currently disabled, but this seems to be a lot of effort to fix an error I'd expect to see fixed in the next rev of the Direct2PC application. Is it unrealistic to think they would fix this in the next rev?
If history is anything, I wouldn't be holding my breath for the HDCP to be removed from this app, as it's been this way for the past year.
Since you have a realtek chip, I'd go with it and then judge whether you want to stay with it or not.

[stlmike]

If history is anything, I wouldn't be holding my breath for the HDCP to be removed from this app, as it's been this way for the past year.
Since you have a realtek chip, I'd go with it and then judge whether you want to stay with it or not.


I have no desire to have it removed as I have no interest in making copies of copyrighted content. I only want it to work the way it did before with my hardware. :)

[veryoldschool]

I have no desire to have it removed as I have no interest in making copies of copyrighted content. I only want it to work the way it did before with my hardware. :)
"I think" what you're seeing is the recordings are having it more.
I first saw it on a Starz SD VOD last year.
Discovery Planet Earth [early MPEG2] plays fine, yet the newer MPEG-4 replays give this error too.
If may simply come down the the DVR firmware at the time of recording. :shrug:

[stlmike]

"I think" what you're seeing is the recordings are having it more.
I first saw it on a Starz SD VOD last year.
Discovery Planet Earth [early MPEG2] plays fine, yet the newer MPEG-4 replays give this error too.
If may simply come down the the DVR firmware at the time of recording. :shrug:

I had the error on an episode of College Football Live at 2:30 Central today off of ESPNHD. I was able to watch, as normal, an episode of The Pink Panther off Boomerang. Those were the only 2 I tested. I could play CFB Live with no problem on my Vista laptop that was on the previous version of Direct2PC.

[dtvryan]

It might help to see what the advisor log shows. [run the advisor and at the bottom is "save log"], though even the advisor needs work as you can see here:
19801

This CPU shouldn't be reporting "upgrade"

Your GeForce Go 7300 might need a driver update:

(URL redacted since I don't have enough posts)




Thanks for the reply VOS.

The CPU looks good. But it is giving me a "red light" on Graphics card. Everything else is green (excepting my AGN wireless adaptor ... not sure why that would be yellow with N-speed...). I was trying to figure out why a SD stream would play but not the HD. There are no "errors" when I try play a HD stream, just get a black screen. Sometimes the program hangs. Sometimes I can hear a few seconds of the audio. It seems like either it's not getting data fast enough or it's not processing it fast enough (hence my question MPEG2 vs. MPE4)

I updated the graphics card driver yesterday. Version is now 6.14.11.7948 which is most recent I could find. The link you provided is the same I found and installed.

Here's the advisor log:
CPU : Intel(R) Core(TM)2 CPU T7200 @ 2.00GHz Yes
__dwItemID=1001__ : szLibCPUName = Intel(R) Core(TM)2 CPU T7200 @
__dwItemID=1002__ : dwLibClockRate = 1994
__dwItemID=1003__ : dwLibFamily = 6, dwLibModel=15, dwLibStepping=6
__dwItemID=1004__ : dwLibNumPhysicalProc = 2, dwLibNumCorePerPackage=2, dwLibNumLogicalPerCore=0
__dwItemID=1005__ : dwLibCorePerPackage = 2, dwLibTotalLogicals=2
__dwItemID=1006__ : szWMIName=Intel(R) Core(TM)2 CPU T7200 @ 2.00GHz
__dwItemID=1007__ : szWMIManufacturer=GenuineIntel
__dwItemID=1008__ : dwWMIMaxClockSpeed=1995
__dwItemID=1009__ : bBatteryExist=1
__dwItemID=1010__ : szGuess=Core 2 Duo T7200
GPU (Hardware acceleration) : NVIDIA GeForce Go 7300 Yes
System Memory : 2048 MB Yes
Operating System : Windows XP Service Pack 2 Yes
Graphics Card : NVIDIA GeForce Go 7300 No More Info
__dwItemID=1301__ : Adapter Compatibility: NVIDIA
__dwItemID=1302__ : VideoProcessor: GeForce Go 7300
Screen Capture Protection : Yes Yes
__dwItemID=1304__ : NVAPI RGBOverlay=Yes
__dwItemID=1305__ : GPUDetectPass No
Graphics card video memory : 256 MB
Graphics Card Driver : 6.14.11.7948 Yes
__dwItemID=1501__ : 2D Driver=6.14.11.7948
__dwItemID=1502__ : COPP=Yes
__dwItemID=1504__ : DEVICE=N/A
Video Connection Type : Internal connection Yes
Network Adapter : IEEE80211: Intel(R) Wireless WiFi Link 4965AGN - Packet Scheduler Miniport Upgrade Recommended More Info


Thanks all ...

-rf

[veryoldschool]

Thanks for the reply VOS.

The CPU looks good. But it is giving me a "red light" on Graphics card. Everything else is green (excepting my AGN wireless adaptor ... not sure why that would be yellow with N-speed...). I was trying to figure out why a SD stream would play but not the HD. There are no "errors" when I try play a HD stream, just get a black screen. Sometimes the program hangs. Sometimes I can hear a few seconds of the audio. It seems like either it's not getting data fast enough or it's not processing it fast enough (hence my question MPEG2 vs. MPE4)

I updated the graphics card driver yesterday. Version is now 6.14.11.7948 which is most recent I could find. The link you provided is the same I found and installed.

Here's the advisor log:
CPU : Intel(R) Core(TM)2 CPU T7200 @ 2.00GHz Yes
__dwItemID=1001__ : szLibCPUName = Intel(R) Core(TM)2 CPU T7200 @
__dwItemID=1002__ : dwLibClockRate = 1994
__dwItemID=1003__ : dwLibFamily = 6, dwLibModel=15, dwLibStepping=6
__dwItemID=1004__ : dwLibNumPhysicalProc = 2, dwLibNumCorePerPackage=2, dwLibNumLogicalPerCore=0
__dwItemID=1005__ : dwLibCorePerPackage = 2, dwLibTotalLogicals=2
__dwItemID=1006__ : szWMIName=Intel(R) Core(TM)2 CPU T7200 @ 2.00GHz
__dwItemID=1007__ : szWMIManufacturer=GenuineIntel
__dwItemID=1008__ : dwWMIMaxClockSpeed=1995
__dwItemID=1009__ : bBatteryExist=1
__dwItemID=1010__ : szGuess=Core 2 Duo T7200
GPU (Hardware acceleration) : NVIDIA GeForce Go 7300 Yes
System Memory : 2048 MB Yes
Operating System : Windows XP Service Pack 2 Yes
Graphics Card : NVIDIA GeForce Go 7300 No More Info
__dwItemID=1301__ : Adapter Compatibility: NVIDIA
__dwItemID=1302__ : VideoProcessor: GeForce Go 7300
Screen Capture Protection : Yes Yes
__dwItemID=1304__ : NVAPI RGBOverlay=Yes
__dwItemID=1305__ : GPUDetectPass No
Graphics card video memory : 256 MB
Graphics Card Driver : 6.14.11.7948 Yes
__dwItemID=1501__ : 2D Driver=6.14.11.7948
__dwItemID=1502__ : COPP=Yes
__dwItemID=1504__ : DEVICE=N/A
Video Connection Type : Internal connection Yes
Network Adapter : IEEE80211: Intel(R) Wireless WiFi Link 4965AGN - Packet Scheduler Miniport Upgrade Recommended More Info


Thanks all ...

-rf From here: http://www.cyberlink.com/stat/oem/directv/dtcp-ip-advisor/enu/troubleshooting.jsp#1

nVidia
GeForce 7800 GTX 512, GeForce 7900 GX2, GeForce 7900
GTX, GeForce 7950 GX2, GeForce 8400 series, GeForce 8500 series, GeForce
8600 series, GeForce 8800 series

You do seem to be "lite" on the GPU
MPEG-4 [HD] is the hardest [CPU/GPU loading].
You might see if you can record something off the old MPEG-2 channels [in the 70/80s], or try an OTA channel.
This will show if the network is limiting as the bit rates are much higher.

[dtvryan]

From here:

nVidia
GeForce 7800 GTX 512, GeForce 7900 GX2, GeForce 7900
GTX, GeForce 7950 GX2, GeForce 8400 series, GeForce 8500 series, GeForce
8600 series, GeForce 8800 series

You do seem to be "lite" on the GPU
MPEG-4 [HD] is the hardest [CPU/GPU loading].
You might see if you can record something off the old MPEG-2 channels [in the 70/80s], or try an OTA channel.
This will show if the network is limiting as the bit rates are much higher.

I have been able to play back SD programming without difficulty (that is MPEG-2, correct?). The HD stuff - which is the majority of what I watch/record these days - still not working.

I agree on the "lite" GPU. That said, I've seen others with the same GPU (GeForce 7300) get it to work ... and I was hoping to replicate their success ...

I will try using a wired ethernet connection, see if that makes a difference. Should at least show what the rate-limiting step is here ...

[TAnsley]

Why does D2PC requiring a HDCP protected video path for shows that are not even HD? Everything on my DVR will not play due to my not having a HDCP compliant monitor...even though the show is SD and even ancient (reruns of old shows).

Need to better understand this. Why not just down-rez it to ED if I don't have a PP?

[veryoldschool]

Why does D2PC requiring a HDCP protected video path for shows that are not even HD? Everything on my DVR will not play due to my not having a HDCP compliant monitor...even though the show is SD and even ancient (reruns of old shows).

Need to better understand this. Why not just down-rez it to ED if I don't have a PP?
While you have a good question, wouldn't it put a lot of load on the CPU?
The receiver is "simply" outputting the [digital] drive content to the network, so the receiver isn't/couldn't do the down conversion, leaving it to be done on the PC.

[acsea]

Well, thats just crappy because if you don't have a ton of email addresses, you are pretty much out of luck.

try 10minutemail.com
It will assign you a unique email address that will expire after 10 minutes.

[stlmike]

If history is anything, I wouldn't be holding my breath for the HDCP to be removed from this app, as it's been this way for the past year.
Since you have a realtek chip, I'd go with it and then judge whether you want to stay with it or not.


While it isn't ideal, I'm running a hybrid set-up with the realtek as my 5.1 output and my Audigy as my mic input. Seems to work well so far.

[veryoldschool]

While it isn't ideal, I'm running a hybrid set-up with the realtek as my 5.1 output and my Audigy as my mic input. Seems to work well so far.
It sounds like you're not running XP, so you can disable the digital output of your Audigy and use the realtek.
FWIW: DirecTV2PC doesn't seem to output more than 2 channel sound.

[xmguy]

Anyone?? I can't use Directv2 PC at all on my Dell Studio 1555 notebook. Working one day stopped the next. Only shows white screen in place of video. Audio plays ok.

[TAnsley]

While you have a good question, wouldn't it put a lot of load on the CPU?
The receiver is "simply" outputting the [digital] drive content to the network, so the receiver isn't/couldn't do the down conversion, leaving it to be done on the PC.

But I can watch this content on a TV without HDCP (I am doing it across component on my TV upstairs), so HDCP lockdown on the content is NOT turned on...why does D2PC turn it on and not let you view this content.

[veryoldschool]

But I can watch this content on a TV without HDCP (I am doing it across component on my TV upstairs), so HDCP lockdown on the content is NOT turned on...why does D2PC turn it on and not let you view this content.
Component is analog
HDMI is digital
DirecTV2PC is getting digital [off the drive].
You could connect your monitor via VGA [analog] and have it work.

[hdtvfan0001]

I see no consistency to the versions they have released.

With the latest hardware and drivers installed regularly...in just several weeks, sometimes DirecT2PC works perfectly, and the next update doesn't even recognize any HD DVRs at all...nothing changes here, and yet the results are up and down.

I have spent countless hours diagnosing a particular version, only to have the very next one work without any changes. Then 3 weeks later the next version comes out...and nothing works right.

The one consistent problem I have seen now in the past 4-5 versions is that when I install the new version (clean install), it recognizes the HD DVRs correctly, and then installs the "updates and new codecs" - then fails to recognize anything again.

On some occasions, it reverses itself and just starts working in a few days...despite making no changes whatsoever - makes no sense.

It used to be that 4-5 releases in a row worked - now its hit or miss.

[stlmike]

It sounds like you're not running XP, so you can disable the digital output of your Audigy and use the realtek.
FWIW: DirecTV2PC doesn't seem to output more than 2 channel sound.

No, I am running XP, which seems to be the problem.

[veryoldschool]

No, I am running XP, which seems to be the problem.[DUH] excuse me, I now "see" what you did. Disabled the playback of one and didn't need to disable the input [duh].
Yes, XP doesn't have the same options of Vista & Win7, where you can disable the individual outputs. With XP it's all or nothing.

[stlmike]

[DUH] excuse me, I now "see" what you did. Disabled the playback of one and didn't need to disable the input [duh].
Yes, XP doesn't have the same options of Vista & Win7, where you can disable the individual outputs. With XP it's all or nothing.


Actually it may have turned out to be a good thing. My mic works fine as before, but music and games seem to sound better with the Realtek than the Audigy :)

[islesfan]

I got the audio error on my new PC, but I cannot use your workaround as it is an All-In-One PC (HP Touchsmart IQ846). I'm using integraded speakers and if I turn off the SPDIF digital sound I'll get no sound at all.

Any other ideas I can try or am I SOL?

Some common errors:

19738

This is normally a network/DVR problem and resetting/rebooting the DVR has resolved this for me.

19741

This is the HDCP error for video card/monitor
Updating your video driver may resolve this or changing over to the analog VGA connection works.

19729

This is the HDCP error for audio and few audio chip makers/drivers support HDCP. Realtek does.

If you're running Vista or Win7, click on the speaker icon and select playback devices

19728

Change this to this:

19730

We don't currently have a "fix" for XP, so disabling your current sound chip and installing a $10 sound card without the digital output, is about all you can do.

[stlmike]

I got the audio error on my new PC, but I cannot use your workaround as it is an All-In-One PC (HP Touchsmart IQ846). I'm using integraded speakers and if I turn off the SPDIF digital sound I'll get no sound at all.

Any other ideas I can try or am I SOL?


It is a bummer that the latest version essentially broke it for most XP users (those without Realtek). There should have been a big warning on the installation page about this side-effect. Did you try updating to the latest audio driver?

[islesfan]

It is a bummer that the latest version essentially broke it for most XP users (those without Realtek). There should have been a big warning on the installation page about this side-effect. Did you try updating to the latest audio driver?

Yes, no luck.

[veryoldschool]

I got the audio error on my new PC, but I cannot use your workaround as it is an All-In-One PC (HP Touchsmart IQ846). I'm using integraded speakers and if I turn off the SPDIF digital sound I'll get no sound at all.

Any other ideas I can try or am I SOL?
Is this the PC in your sig running Vista?

If so, what do you see under playback devices [right click on speaker icon in the lower right taskbar, then select playbac devices].

You "should see" the screen shots I posted.

If you're running XP, there isn't any workaround.

[islesfan]

Is this the PC in your sig running Vista?

If so, what do you see under playback devices [right click on speaker icon in the lower right taskbar, then select playbac devices].

You "should see" the screen shots I posted.

If you're running XP, there isn't any workaround.

Running Vista

I have:
Speakers
SoundMAX Integradet Digital HD Audio
Working (with a green check mark)

SPDIF Interface
SoundMAX Integrated Digital HD Audio
Working


Thay's all I have there.

P.S. Thanks, I forgot to update my Sig with the new PC

[veryoldschool]

Running Vista

I have:
Speakers
SoundMAX Integradet Digital HD Audio
Working (with a green check mark)

SPDIF Interface
SoundMAX Integrated Digital HD Audio
Working


Thay's all I have there.

P.S. Thanks, I forgot to update my Sig with the new PC
So if you click on this device and disable it, you'll have the speakers still out and not have the protected content error.
It should look like this after you disable it:

19829

[brucegrr]

The latest update broke my setup. It worked perfectly before. Now I have no audio. No matter what audio setting I try........no sound.

Integrated sound Via HD audio deck. I downloaded the latest drivers.......still no sound.

With the digital outputs activated I get the HDCP error. I disabled them and had sound up until this latest update.



Windows Vista Sp2
Asus M2N68-VM motherboard
4 gigs ram
NVIDA GeoForce 9400GT video card 512meg DDR2 memory
Acer AL2216W Monitor 1680x1050 resolution dvi connector
VIA HD Audio Deck-Altec Lansing 2.1 speakers

Bruce

[veryoldschool]

The latest update broke my setup. It worked perfectly before. Now I have no audio. No matter what audio setting I try........no sound.

Integrated sound Via HD audio deck. I downloaded the latest drivers.......still no sound.

With the digital outputs activated I get the HDCP error. I disabled them and had sound up until this latest update.



Windows Vista Sp2
Asus M2N68-VM motherboard
4 gigs ram
NVIDA GeoForce 9400GT video card 512meg DDR2 memory
Acer AL2216W Monitor 1680x1050 resolution dvi connector
VIA HD Audio Deck-Altec Lansing 2.1 speakers

Bruce
Your audio chip driver doesn't support HDCP:
http://www.via.com.tw/en/products/audio/codecs/hd-codecs.jsp

Disabling "only" the S/PDIF output "should work".

[brucegrr]

Thanks very old school.

I knew the chip was not HDCP compliant but it worked before just using the speaker output. Now it doesn't work at all. No error messages.........just no sound.

I know it is still beta but I am unhappy that I can't use the app any longer. (: I got used to using it :)

[veryoldschool]

Thanks very old school.

I knew the chip was not HDCP compliant but it worked before just using the speaker output. Now it doesn't work at all. No error messages.........just no sound.

I know it is still beta but I am unhappy that I can't use the app any longer. (: I got used to using it :)
You sure have "something new" with your setup.
If mine looks like yours, it works.
This is the first time a Vista/Win7 setup has done this. :(

[brucegrr]

It worked until the update.

I have tried every variation of settings possible. Reinstalled Directv2pc and reinstalled the sound drivers. No sound.

I feel real special right now but I would be glad to be just normal. :)

[islesfan]

So if you click on this device and disable it, you'll have the speakers still out and not have the protected content error.
It should look like this after you disable it:

19829

OK, that worked. One question, however, whenI disabled it, the icon disappared rather than appearing as disabled like your picture shows. How can I get back to re-enable that should I need it in the future?

[veryoldschool]

OK, that worked. One question, however, whenI disabled it, the icon disappared rather than appearing as disabled like your picture shows. How can I get back to re-enable that should I need it in the future?
If you click on a playback device, under the menu is "show disabled devices".

[islesfan]

If you click on a playback device, under the menu is "show disabled devices".

Thanks. Works really well now. I have virtually studder free video (unless my son starts up his lapton and everything slows down).

[brucegrr]

Tried the app again a few hours later and now it works. I have no idea why, since I have not changed anything further, but.........it is working.

This frustrates me even more :) I hate fixing something and and not knowing how I, the genius, did it. :)

Bruce

[veryoldschool]

Tried the app again a few hours later and now it works. I have no idea why, since I have not changed anything further, but.........it is working.

This frustrates me even more :) I hate fixing something and and not knowing how I, the genius, did it. :)

Bruce
I usually either blame it on my cat, or Microsoft. :lol:

[corpx]

Why does D2PC requiring a HDCP protected video path for shows that are not even HD? Everything on my DVR will not play due to my not having a HDCP compliant monitor...even though the show is SD and even ancient (reruns of old shows).

Need to better understand this. Why not just down-rez it to ED if I don't have a PP?

That, and the Network channels. I dont see why the content from the networks have to be encrypted.

I installed this on one computer and it would freeze up when trying to skip ahead, but a restart fixed that problem.

The other computer (mine) does not have a HDCP monitor, so I'm screwed :mad:

I have a HD PVR connected to it, but for some reason, the quality is slightly better using DirecTV2PC.

[veryoldschool]

That, and the Network channels. I dont see why the content from the networks have to be encrypted. "I'd guess" that the DVR software can't make the decision of which to add more encryption [HDCP] to and which to only use the "normal" encryption to keep recordings linked to the DVR hardware.
The other computer (mine) does not have a HDCP monitor, so I'm screwed :mad:
I have a HD PVR connected to it, but for some reason, the quality is slightly better using DirecTV2PC.What would be in common with both of these is an analog connection, thus "breaking" the digital chain. Your non compliant HDCP monitor, should work if you connect it with a VGA cable[analog].
All HD PVRs that I've seen are connected via component [analog] cables.

This all stems from: On October 12, 1998, the U.S. Congress passed the Digital Millennium Copyright Act.
"The options are" either have HDCP for a digital chain, or have one "analog link" in the chain.
While I don't think anybody "likes it", it's what we all have to deal with until the law is changed/modified.
If DirecTV can't prove to the program providers that they comply with the law, then the program providers can simply withhold their content.

[cmburns9]

gentleman, i'm a newbie and am having problems with the smooth running of the software. my SD playbacks pixelate when there is movement, sound quality is fine. the HD playback is clear but does stutter both audio and video periodically. my system includes:

HP mediacenter PC m8124n with nvidia 8600 video card, amd dual core processor 5200 and vista ultimate 32 bit
DTV HR21 DVR on home network connected to an at&t 2wire router/modem via actiontec megaplug ethernet adapter 85mbps
samsung syncmaster 2220wm monitor hdcp compliant using dvi connector
software version 5717, i have had other newer versions from dtv and sattelite guys website installed with the same results

i have tried everything to get this to run properly but i am at a loss, the only thing that i have not tried is to run an ethernet cable from the dvr to the router but it would be a long run probably about 60-70 feet up to the 2nd floor.
many thanks in advance

[veryoldschool]

gentleman, i'm a newbie and am having problems with the smooth running of the software. my SD playbacks pixelate when there is movement, sound quality is fine. the HD playback is clear but does stutter both audio and video periodically. my system includes:

HP mediacenter PC m8124n with nvidia 8600 video card, amd dual core processor 5200 and vista ultimate 32 bit
DTV HR21 DVR on home network connected to an at&t 2wire router/modem via actiontec megaplug ethernet adapter 85mbps
samsung syncmaster 2220wm monitor hdcp compliant using dvi connector
software version 5717, i have had other newer versions from dtv and sattelite guys website installed with the same results

i have tried everything to get this to run properly but i am at a loss, the only thing that i have not tried is to run an ethernet cable from the dvr to the router but it would be a long run probably about 60-70 feet up to the 2nd floor.
many thanks in advance
Since the "powerline" adapters use your AC wiring, I'd look at them as the cause. Changing outlets may improve the streaming. It's not that your adapters are bad, but that your house wiring is most likely the cause.
These work best if they connected to the same circuit. If they're not, then the signal needs to run to the power panel and then back. It can also have to run all the way out to the transformer if the two circuits aren't on the same leg coming from the transformer [220 volt supply is two 110 volt "legs"].
Your problem with SD playback really points to your network as the cause. Your PC would only have problems with HD if it was the problem.

[cmburns9]

Since the "powerline" adapters use your AC wiring, I'd look at them as the cause. Changing outlets may improve the streaming. It's not that your adapters are bad, but that your house wiring is most likely the cause.
These work best if they connected to the same circuit. If they're not, then the signal needs to run to the power panel and then back. It can also have to run all the way out to the transformer if the two circuits aren't on the same leg coming from the transformer [220 volt supply is two 110 volt "legs"].
Your problem with SD playback really points to your network as the cause. Your PC would only have problems with HD if it was the problem.

thanks, i thought they might be the problem, but the system does work fine in reverse. by that i mean i can utilize the dtv on demand function with no problems, playback is fine and there is no identity problems on the network. do you think a wireless set up would be better since an ethernet cable would be difficult to utilize on a constant basis due to distance. thanks again.

[veryoldschool]

thanks, i thought they might be the problem, but the system does work fine in reverse. by that i mean i can utilize the dtv on demand function with no problems, playback is fine and there is no identity problems on the network. do you think a wireless set up would be better since an ethernet cable would be difficult to utilize on a constant basis due to distance. thanks again.
What you're "seeing" is the difference between "packets" which get stored on the drive and "streaming" which isn't stored. By this I mean, if a packet doesn't come through, then a resend request is sent and it comes again. Streaming doesn't allow for this. If a bit/packet gets lost, it's gone as the next one needs to come through.
Wireless N networks can work, but also can have their problems too.
Right now "wired" seems to be king.
"Next year" there will be another option coming, that will use the coax connected to the receivers "and some other equipment", but this isn't going to help anybody now.

[TAnsley]

"I'd guess" that the DVR software can't make the decision of which to add more encryption [HDCP] to and which to only use the "normal" encryption to keep recordings linked to the DVR hardware.


But isn't protected path controlled by the DNC flag sent by the content owner? If there is no DNC flag being sent, why is it locked in the first place? As long as D2PC and HR know they are allowed to talk to each other, then the flags should be honored WRT protected path. No protect flag from the content owner, no protected path needed.

[cmburns9]

What you're "seeing" is the difference between "packets" which get stored on the drive and "streaming" which isn't stored. By this I mean, if a packet doesn't come through, then a resend request is sent and it comes again. Streaming doesn't allow for this. If a bit/packet gets lost, it's gone as the next one needs to come through.
Wireless N networks can work, but also can have their problems too.
Right now "wired" seems to be king.
"Next year" there will be another option coming, that will use the coax connected to the receivers "and some other equipment", but this isn't going to help anybody now.

thanks for the help, one other question. if i upgrade to the 200 mbps ethernet adapters do you think that will help. i realize the transfer rate does not approach that rate but from what i have read the higher mbps units work at about 40-50 mbps with an average home wiring connection. the 85 mbps units (which i currently have) probably work at a rate around 12-18 mbps on the same type of connection.

[veryoldschool]

thanks for the help, one other question. if i upgrade to the 200 mbps ethernet adapters do you think that will help. i realize the transfer rate does not approach that rate but from what i have read the higher mbps units work at about 40-50 mbps with an average home wiring connection. the 85 mbps units (which i currently have) probably work at a rate around 12-18 mbps on the same type of connection.
I could say better if I'd used/tested them, "but" if you're getting 12-18 Mb/s, and have problems with SD [~3Mb/s], I kind of doubt they will help.
It's not "the speed", but the lost bits that "is your problem" [and could be even worse at the higher rate].

[veryoldschool]

But isn't protected path controlled by the DNC flag sent by the content owner? If there is no DNC flag being sent, why is it locked in the first place? As long as D2PC and HR know they are allowed to talk to each other, then the flags should be honored WRT protected path. No protect flag from the content owner, no protected path needed.
I started the post with "I'd guess", which is because I don't have the level of knowledge "to know". You ask a good question.
OTA MPEG-2 can be [or was the last time I tried with a TV tuner card] recorded digitally and burned to DVR/Bu-ray. The providers also want to sell the same content, so does this mean all content is now HDCP? :shrug:
Is it that the DNC flag doesn't come through the transcoding to MPEG-4? :shrug:
Is it that DirecTV's software has yet to be developed [well] enough to distinguish the flag? :shrug:

[DJ Matt]

I am having some issues with this. I got this to install correctly and the interface comes up with all the recorded programs available. However, when I go to click and play something, it tells me "DIRECTV2PC cannot connect to the receiver. The protected content cannot be played back at this time."

I am unsure what to do. I just got a new PC and I ran the test to see if I had all the right equipment to view programming and everything passed in green. I am running Windows Vista Home Edition with service pack 2. I am sure this has been covered before. I tried researching a little bit before posting this, but had no luck.

Thank you.

[veryoldschool]

I am having some issues with this. I got this to install correctly and the interface comes up with all the recorded programs available. However, when I go to click and play something, it tells me "DIRECTV2PC cannot connect to the receiver. The protected content cannot be played back at this time."

I am unsure what to do. I just got a new PC and I ran the test to see if I had all the right equipment to view programming and everything passed in green. I am running Windows Vista Home Edition with service pack 2. I am sure this has been covered before. I tried researching a little bit before posting this, but had no luck.

Thank you.
This would be in post #7, a network problem. Resetting the DVR, router, or anything else on the network path. "About the only other thing could be a firewall on your PC not opening the new ports needed to stream.

[DJ Matt]

This would be in post #7, a network problem. Resetting the DVR, router, or anything else on the network path. "About the only other thing could be a firewall on your PC not opening the new ports needed to stream.
I disabled the firewall on my PC and restarted. That did nothing, but the reset of the receiver did work. I was shocked when I went to play a video and it actually worked! I am very pleased and the quality of the video is excellent as I have a 1080p monitor. Thanks for the help!

Hopefully it keeps working. I will be afraid to update the software whenever the next available upgrade is though because it seems like with the new version more people are having problems.

[sbl]

I have not used DirecTV2PC in a while and downloaded v5717 onto a 64-bit Win7 system. Once I got past the HDCP audio thing (thanks for the post early in the thread explaining this), I was able to play fine, with two issues:

1: DirecTV2PC said that the show, Stargate:Universe recorded from SyFy, had no rating and required me to enter a passcode (which I had not set, so I had to go do that.) When the show played, it displayed TV-14 as the rating. Hmm.

2. The audio volume was quite loud - much louder than I normally hear on this PC. There was a volume level control displayed on the control bar, but it was unresponsive - one could not move the slider.

[hdtvfan0001]

Had an "interesting" experience this morning with D2PC v5717...

I launched it on my PC....started out fine...then selected an MPEG4 program previously recorded from CineMax HD on my HR21-200.

After about 2 seconds...I got the infamous "Cannot play program..." copyright notification.

I then went and selected an MPEG4 recording of an HDNet program and watched for 30 minutes.

I came back to re-select the original CineMax program...and now it launched and played fine - no warning message about the content...

Strange.

[veryoldschool]

I disabled the firewall on my PC and restarted. That did nothing, but the reset of the receiver did work. I was shocked when I went to play a video and it actually worked! I am very pleased and the quality of the video is excellent as I have a 1080p monitor. Thanks for the help!

Hopefully it keeps working. I will be afraid to update the software whenever the next available upgrade is though because it seems like with the new version more people are having problems.
I would feel confident if you have this version working, that new versions will also.
I've had every version work [here] and those that are having problems seem to be either "new" or have hardware that doesn't support HDCP and have been "getting by" with the earlier versions.

[veryoldschool]

Had an "interesting" experience this morning with D2PC v5717...

I launched it on my PC....started out fine...then selected an MPEG4 program previously recorded from CineMax HD on my HR21-200.

After about 2 seconds...I got the infamous "Cannot play program..." copyright notification.

I then went and selected an MPEG4 recording of an HDNet program and watched for 30 minutes.

I came back to re-select the original CineMax program...and now it launched and played fine - no warning message about the content...

Strange.
This was new for you? :lol:
This has happened [to me] before. It seems not "all the ducks" get lined up always.

[veryoldschool]

The audio volume was quite loud - much louder than I normally hear on this PC. There was a volume level control displayed on the control bar, but it was unresponsive - one could not move the slider.
32 bit Win7 here, "the slider" will move, but not by clicking/dragging it. If I use the icon on either end of the slider, and click on it, the slider moves that direction and the level changes.

[sbl]

32 bit Win7 here, "the slider" will move, but not by clicking/dragging it. If I use the icon on either end of the slider, and click on it, the slider moves that direction and the level changes.

Sure 'nuff. Thanks.

[hdtvfan0001]

This was new for you? :lol:
This has happened [to me] before. It seems not "all the ducks" get lined up always.
QUACK QUACK....yeah....it was the first time for that symptom.

[DJ Matt]

Seems like the quality on Fox's HD network shows are not that good when viewing on the PC. With that said, they don't look that great when watching on the TV live or recorded. I watched The Office though and that seemed really sharp on my Samsung 1080p monitor.

[gruversm]

How can I register for another serial number without going through the Playback Advisor?

[bwc28]

Haven't seen this posted and I've been having this problem for the last couple of versions.

The program starts without any error and shows the list of programs on my DVR. I can choose one and click play (or resume) and the program shows a black screen with the controls at the bottom. The connection circle goes around a couple of times and then I'm back at the menu to choose PLAY or BACK.

No error is given. I just keep getting thrown back to the Play menu. Any ideas?:confused:

[dettxw]

Haven't seen this posted and I've been having this problem for the last couple of versions.

The program starts without any error and shows the list of programs on my DVR. I can choose one and click play (or resume) and the program shows a black screen with the controls at the bottom. The connection circle goes around a couple of times and then I'm back at the menu to choose PLAY or BACK.

No error is given. I just keep getting thrown back to the Play menu. Any ideas?:confused:Resort the Playlist and/or reboot the DVR(s) and call me in the morning.

[dettxw]

Fixed the Parental lock code problem on one PC by accessing the problem DVR with another PC.

Got the Parental lock code problem using the laptop (first time I've ever seen it).
Titles with a rating over TV14 MA showed up as blocked, at least they changed to Blocked after the Vista wheel stopped spinning at startup.
When attempting to play a Blocked title the program wanted the Living Room HR20-700 DVR unlock code but a lock code has never been set.

Accessed the Living Room HR20-700 with the desktop and everything looked normal, no blocked titles.
Then tried the laptop again and it was now working properly, no blocked titles.

[dkgarrett]

Hi, I am trying to get this program to work correctly. Receiver is connected to the internet and local network through powerline connection. It reports connected to the internet. I try to run the program but it will not find the receiver. ?I can ping the receiver, but it still will not display. Any suggestions? All ports open in local intranet and no firewalls in place when testing.

David

[Throckmorton]

I've been able to use DirecTV 2 PC for the past several version on my desktop PC which is:

Intel Core 2 Quad
NVidia GeForce 8500GT GPU (Primary)
NVidia GeForce 8400GS GPU (Secondary)
Realtek High Definition Audio

It has worked fine on any of my 3 monitors.

Until the last firmware update on my DVRs (0x034c).

Now I get:

DIRECTV2PC cannot display this video because
your graphics card does not currently support
screen capture protection for protected content.
Try updating your graphics card driver or modify
your driver settings.

On anything I try to play from any DVR.

Nothing changed on my PC.

Any ideas?

Thanks.

[timmmaaayyy2003]

I finally have a PC up to the task for DirecTV2PC and both SD and HD from the satelite work great over the analog connection.

My issue now is that MPEG2 from OTA is still unwatchable. Multiple pixelation/dropouts every few seconds. It only happens on OTA recordings. Makes football a challenge since it's being recorded in my bedroom.

[veryoldschool]

I finally have a PC up to the task for DirecTV2PC and both SD and HD from the satelite work great over the analog connection.

My issue now is that MPEG2 from OTA is still unwatchable. Multiple pixelation/dropouts every few seconds. It only happens on OTA recordings. Makes football a challenge since it's being recorded in my bedroom.
This "might be" due to it being MPEG-2, and the largest bit-rate over your network.

[taz291819]

I was running one of the first BETA versions of this software, and everything was fine. My motherboard has on-board SoundMax with DTS-Connect, which I love for gaming, as my receiver doesn't have 5.1 analog inputs. Like I said, the old, OLD beta software worked fine, even via spdif output.

Tried it tonight, and it gave me the audio HDCP error. Updated to the newest version (after having to get keys once again), and of course, the audio HDCP error still persists. I'm not upgrading my audio receiver just for one piece of software, but I'm really confused on why everything worked before, and all of a sudden, it gave me the error.

I can understand the requirement for HDCP with video, but come on, it's freakin' audio, and not that great of audio at that.

The only changes to my HTPC were some Vista updates, there were no hardware changes.

[bwc28]

Resort the Playlist and/or reboot the DVR(s) and call me in the morning.

Strange, but that fixed it. I had to resort once and then resort back to the Default option.

Thanks for the help!

[houskamp]

Litle late to testing this..
seems to work fine here..

When are they going to make it compatible with Aero? the first startup was screen flash nightmare :eek:

[loveMRV]

When I run advisor I keep getting the error for "screen capture protection"

I have a Radeon 3650. I read here that others have this card and it works.

What are the settings to get this to work?

I just updated drivers and Catylst center but still no luck

[veryoldschool]

When I run advisor I keep getting the error for "screen capture protection"

I have a Radeon 3650. I read here that others have this card and it works.

What are the settings to get this to work?

I just updated drivers and Catylst center but still no luck
I had one of these cards [AGP] and it worked fine. There were no settings I needed to make/change.
Maybe you could post your advisor log here for some more info.

[dadecamp]

I'm having problems. When doing the upgrade, a window opens that asks if I want to uninstall the older version of directv2pc. When I sellect yes, nothing happens. The upgrade just shuts off.
In the windows control panel uninstall programs, no directv2pc exist so I cannot manually uninstall either. Any suggestions?


Windows Vista Home

[xmguy]

Anyone?? I can't use Directv2 PC at all on my Dell Studio 1555 notebook. Working one day stopped the next. Only shows white screen in place of video. Audio plays ok.

Bumping this as I have tried EVERYTHING, I can think of and I STILL get a white screen in place of the video.

[veryoldschool]

Bumping this as I have tried EVERYTHING, I can think of and I STILL get a white screen in place of the video.
You wouldn't of had to bump this if I'd known anything other than updating your video drivers. Sorry :shrug:

[xmguy]

You wouldn't of had to bump this if I'd known anything other than updating your video drivers. Sorry :shrug:

I must have missed that. Sorry. But what doesn't make since is that it worked one day then the next it didn't. I checked my Dell's drivers are up to date.

[veryoldschool]

I must have missed that. Sorry. But what doesn't make since is that it worked one day then the next it didn't. I checked my Dell's drivers are up to date.
I do know what you mean.
Was there any windows update or any other software installed?
"I think" someone said they had a widget that caused theirs to stop working.
Notebooks/laptops tend to use modified drivers from a "standard" video card chip. "Sometimes" the Video chip maker will offer a newer driver than Dell [or others], but sometimes these drivers don't work too.

[edenkers]

Problem: Installed fine, but trying to view ANY recorded program results in this message:

"The video's audio is protected and requires and audio output driver with HDCP support; changing the audio output to analog might allow audio playback"



I am getting the same message but only when I try to playback content recorded from local over the air channels. I though that this version was supposed to fix issues with over the air recordings.

Playback Advisor shows Green lights all the way. I saved the log file if it is needed or will help.

*** I just wanted to update this posting. I found the post from VeryOldSchool that says to disable the Digital Audio (SP/DIF) output in the playback devices properties. (http://www.dbstalk.com/showthread.php?p=2221324#post2221324). After doing that I was able to play back the content without the message.

While this works for playing back my recorded content on my monitor and PC speakers, I typically use my computer as a Home Theater PC and switch the video output to my Sony Digital Projector and audio output to my RCA Home Theater Surround Sound system (which is connected via optical cable aka S/PDIF).

So the problem that I have is if I have the Digital Audio (S/PDIF) disabled, I get no sound. If I enable it, then I can't playback the recorded content.

I would like to note that all content that is recorded from satellite plays back fine with Digital Audio (S/PDIF) enabled or disabled.

Also, other then the issue described here, this version seems to be the best so far. I also have it installed on my laptop (Acer 6930) and it runs great!

Thanks,
Erik

[xmguy]

I do know what you mean.
Was there any windows update or any other software installed?
"I think" someone said they had a widget that caused theirs to stop working.
Notebooks/laptops tend to use modified drivers from a "standard" video card chip. "Sometimes" the Video chip maker will offer a newer driver than Dell [or others], but sometimes these drivers don't work too.

Nope nothing new installed from one day to the next. I have 2 R22 and neither will stream video on my Dell notebook

[Doug Brott]

Anyone?? I can't use Directv2 PC at all on my Dell Studio 1555 notebook. Working one day stopped the next. Only shows white screen in place of video. Audio plays ok.

Have you tried uninstalling the DIRECTV2PC application and then reinstalling it. This may help.

[xmguy]

Have you tried uninstalling the DIRECTV2PC application and then reinstalling it. This may help.

Hey Doug. Yep I've tried reinstalling MANY times. Uninstall. Reboot Install Re boot nothing works.

[DJ Matt]

So this was working fine for me up until today. I am getting video, but no audio. Does this happen at times or what? I don't get any error messages or anything. The audio definitely works on my PC, but it doesn't with DirecTV2PC anymore.

edit: Reset the receiver again and this did the trick.

[delete2end]

Might anyone be able to shed some light as to when a new version going to come out? Its been 25 days since 5717 came out and i need a version that works with my computer again. The last 4 versions crash after 10-15 minutes forcing me to reboot...

[DTVinGA]

First time trying this out. Just installed s/w from DTV site. It registers and finds my HD-DVR no problem, but it hangs at "DIRECTV2PC failed to download codecpack." Any ideas?

Thanks
=======================
Sony VGX-XL2B
Pent D 2.8 Ghz / 3GB
NVIDIA 9400 => DVI => Tosh 57H83 RPTV
Vista

[veryoldschool]

First time trying this out. Just installed s/w from DTV site. It registers and finds my HD-DVR no problem, but it hangs at "DIRECTV2PC failed to download codecpack." Any ideas?

Thanks
Firewall?

[DTVinGA]

Firewall?
No 3rd-party firewall installed. Disabled Windows Firewall, but still no luck...same message.

Thanks
=======================
Sony VGX-XL2B / Pent D 2.8 Ghz / 3GB
N9400T => DVI => Tosh 57H83 RPTV
Vista

[veryoldschool]

No 3rd-party firewall installed. Disabled Windows Firewall, but still no luck...same message.

Thanks
:shrug:
So you were able to activate the app but it fails the download?
We've seen activation fail as the server has been down. This seems to "get fixed" in a day or so. Maybe the same will happen with this.
I'd need to load this again to know if it is the server or not.

[DTVinGA]

:shrug:
So you were able to activate the app but it fails the download?
We've seen activation fail as the server has been down. This seems to "get fixed" in a day or so. Maybe the same will happen with this.
I'd need to load this again to know if it is the server or not.

Download from DIRECTV: OK
Install: OK
Register: OK
Find HD-DVR: OK
Download codec: FAIL (see screen shot)

19907

[veryoldschool]

Download from DIRECTV: OK
Install: OK
Register: OK
Find HD-DVR: OK
Download codec: FAIL (see screen shot)

19907
I don't have "the answer".
You might try installing it again. It will ask you if you want it to uninstall the "old" version. I always let it and then do the new install.

[DTVinGA]

OK no prob. Where can I find out the version #? Also, what about some older versions? Links preferable.

[veryoldschool]

OK no prob. Where can I find out the version #? Also, what about some older versions? Links preferable.
Older are "gone" and the newest is linked in post #1 of this thread.

[DaleyKD]

Hey gurus.

I've searched, but could not find. Once in a while, when watching a show using DIRECTV2PC, I get a simple message that states "Receiver Access Card has expired (763)." It then stops playback, and I then must restart the show.

Any thoughts?

Thanks!

[mikeny]

This hasn't happened to me but if it did I would try to refresh my services on directv.com. I assume though that your receivers are working but I would try it anyway. If refreshing doesn't work, I would reboot the DVR. If it doesn't work I would uninstall and reinstall the program.

[wxguy]

I hadn't used this in a couple weeks, but a conflict in family viewing priorities resulted in my pulling out the laptop and starting the program.

I got the protection problem error others have reported running on my XP laptop. It worked just fine for earlier months I had it on the laptop.

After reviewing the above notes, it seems my solution would be to buy another laptop to occasionally watch a recorded program That ain't gonna happen. But I resent a company taking away a feature that worked before to "comply" with standards. This should have been part of the program from the outset so it would never work except for those who want to buy the latest gadget. Just demonstrates the lack of programming skill and incompetent management that abounds in so many technology based companies anymore.

I really hate that I keep getting suckered into these carnival side shows.

[veryoldschool]

I hadn't used this in a couple weeks, but a conflict in family viewing priorities resulted in my pulling out the laptop and starting the program.

I got the protection problem error others have reported running on my XP laptop. It worked just fine for earlier months I had it on the laptop.

After reviewing the above notes, it seems my solution would be to buy another laptop to occasionally watch a recorded program That ain't gonna happen. But I resent a company taking away a feature that worked before to "comply" with standards. This should have been part of the program from the outset so it would never work except for those who want to buy the latest gadget. Just demonstrates the lack of programming skill and incompetent management that abounds in so many technology based companies anymore.

I really hate that I keep getting suckered into these carnival side shows.
I do understand your frustration, and would bet it's the audio HDCP with SoundMax error that is the problem [since there isn't any work-around for it].
Vista & Win7 have a work-around, but not XP. :(
"The problem" has been around for over a year though, and it's the DVR that has changed. More and more recordings have HDCP.
I can play an old Planet Earth recording from '07 without the HDCP error and yet can't play the same Planet Earth show recorded on 1/11/09, because of HDCP.

[xmguy]

I wanted to report. That I did another driver reinstall of my dell based ATI Radeon 4750 HD and DirecTV2PC started working again. thanks to veryoldschool and Doug.

[code4code5]

Every time I try to play a program on my desktop (which is connected by wireless g) I get a message that "an error has occurred." Frustrating. I close the program, and Windows tells me that DIRECTV2PC has stopped working and looks for a solution.

[mikeny]

Every time I try to play a program on my desktop (which is connected by wireless g) I get a message that "an error has occurred." Frustrating. I close the program, and Windows tells me that DIRECTV2PC has stopped working and looks for a solution.

Did it ever work? Have you tried uninstalling and reinstalling? I had this issue once and that resolved it.

[CarlPalmer]

I can not get the silly program to activate. It appears to install fine, but it will not activate. When I get to that window, it immediately pops up Activation Failed. Nothing else. I try a different key with the same results. This has been going on for 2 weeks.

I downloaded it 2 times in case I have a bad download. I have 4 CD Keys, none of which work. I have run the darn thing as an administrator, uninstalled amd reinstalled it multiple times with reboots. I opened ALL ports on the firewall and directed them to my PC for all Wan IPs and dropped the Windows Firewall. There are no other firewalls or internet monitoring software running on the system. I have even tried resetting the permission on the program's folder and the registry to allow everyone full access. I have turned off all running processes that I can turn off. All to no avail.

I am running it on a Core i5 with 4GB Ram. The OS is Windows 7 32 bit. I have dual ATI 4850s. The internet router is a Netgear FSV124G Dual Wan Router. I have tried both Wans. (Qwest and Comcast)

I am at a total loss. Cyberlink will not respond to technical questions and DirectTV has no clue whatsoever about the software. I have scoured the forums and come up completly empty.

Does anyone have ANY thoughts?

[taz291819]

They really need to drop the PAP requirements regarding audio for this application. If I really wanted to record the PCM 2.0, I would simply run an optical line from my HD-DVR to the spdif input of my soundcard. Yes, I can understand needing a HDCP-compliant video card and monitor for digital, but requiring a PAP for digital audio (HDMI or spdif) is ridiculous.

[dennisj00]

This may have been answered, I haven't read this thread, but why does the software spend 20 seconds or so "Checking for updates" but never updates. I'm on 5708 . . .working well, but afraid to download 5717 because it seems every other version quits or requires a new key.

[veryoldschool]

This may have been answered, I haven't read this thread, but why does the software spend 20 seconds or so "Checking for updates" but never updates. I'm on 5708 . . .working well, but afraid to download 5717 because it seems every other version quits or requires a new key.
"My guess" is for when this gets out on Beta, it will then look and find updates if they're out there.
I'm still on my first keys here. I finally had to retire one key when the motherboard finally took a dump, but that key had gone through upgrades of Windows & hard drive changes without issues, for the past year.

[billsharpe]

I don't use Directv2PC very often, but I tried using it Monday on my Compaq laptop. It worked fine when first installed last year, but this time I got a Windows Vista message that Aero had to be disabled to run the program. Next I got an update available message from the Directv2PC program saying that a newer version was available and did I want to install it. I foolishly answered yes; the update removed my prior version and started to install the new version. First screen asked for my name and serial number. Of course I didn't have the serial number available anymore. Allright, I said, it's a free program, I'll just start over and download the new version again. Website only offered to download the PCAdvisor, which would let me know if my system was capable of running Directv2PC. I downloaded the advisor, ran the program, and got the error message about my video driver, at which point I gave up. A system restore did not bring back the prior version of DirecTV2PC.

From what others have posted in this thread, it appears the app is not worth bothering with.

[veryoldschool]

I don't use Directv2PC very often, but I tried using it Monday on my Compaq laptop. It worked fine when first installed last year, but this time I got a Windows Vista message that Aero had to be disabled to run the program. Next I got an update available message from the Directv2PC program saying that a newer version was available and did I want to install it. I foolishly answered yes; the update removed my prior version and started to install the new version. First screen asked for my name and serial number. Of course I didn't have the serial number available anymore. Allright, I said, it's a free program, I'll just start over and download the new version again. Website only offered to download the PCAdvisor, which would let me know if my system was capable of running Directv2PC. I downloaded the advisor, ran the program, and got the error message about my video driver, at which point I gave up. A system restore did not bring back the prior version of DirecTV2PC.

From what others have posted in this thread, it appears the app is not worth bothering with.
While it may not be "worth it" for you, what video card do you have?
Most of this thread is about those that have had problems, and few about those [like me] that don't.
Your serial number was sent in an email, so you might look for it or have done like others and copy it to a text file, as I did.
You can download the app from DirecTV and get another key/serial number and it sounds like you didn't navigate past the advisor to get to the app to download.

[islesfan]

I see the same crap as usual is going on. I downloaded this new version and installed it. Upon installation I entered one of my two activation keys that I received at my primary email address back in October 08 only to be told that the maximum uses of the key has already been met.

This is the same exact message I have always gotten on every single version of DirecTV2PC that I have tried to download and install. Each time it tells me I can't use one of the valid keys I have been given in the past, I have to go and request a new one with another email address of mine. When I try to use my primary email address again, I get the message:

"Dear DIRECTV Customer,

You have exceeded the maximum number of requests for a DIRECTV2PCTM application activation key using this email address; the maximum number is two. Please use one of the activation keys previously emailed to you.

If you are updating your product to a newer version, please use the the activation key previously emailed to you.

If you need additional keys or you have been installing the DIRECTV2PC application unsuccessfully, please download the file again using a different email address and we will send a new activation key to you.

Thank you,
DIRECTV"

Well, thats just crappy because if you don't have a ton of email addresses, you are pretty much out of luck.

I am down to one last address and one final request for another key. If this continues to happen with each subsequent release of the software, I am going to have to invent new email addresses to use and set them up. I don't think I should have to. I think that if you are given an activation key, it should continue to work for more than one activation on a product. The way it is now is ridiculous.

Is this problem ever going to be fixed? Or are we just going to have to keep doing this workaround to get a valid key for each new version that is released?

Ditto for me. Fortunately, I have two more email addresses I can use, but I'll eventually have to start creating dummy email addresses to deal with this.

[islesfan]

Hi - I'm having an issue I hope someone can help with. This has been an issue the past several releases - unfortunately just getting around to trying to troubleshoot it. My issue is that when the info bar disappears after starting a recording, the portion of the screen that contained the info bar is black - basically cuts off the top of the recording playback. Any thoughts or input on how to resolve is appreciated. I've attached before/after pictures as reference.


http://mail.google.com/mail/?ui=2&ik=d6253ff636&view=att&th=123d2cbb3c4e1920&attid=0.0&disp=thd&zw

http://mail.google.com/mail/?ui=2&ik=d6253ff636&view=att&th=123d2cbb3c4e1920&attid=0.1&disp=thd&zw

Ditto here (only mine is the progress bar at the bottom). I just press play again on my remote and the progress bar pops back up. Then it goes away and takes the black bar with it.

In my case, when I press volume, it comes up with the bars on the screen like a TV does (I guess because it's an all-in-one and meant to be used like a TV). This seems to cause the problem. Play resolves it.

[islesfan]

Out of curiosity, with my new PC, DirecTV2PC works almost flawlessly. I still have lip sync issues, et al, but nothing that prevents me from enjoying the shows.

Now, I have noticed that I can play back all content, HD and SD, from a variety of channels, except CBS. I have tried NCIS a few times, and after a few minutes it starts to studder, freeze, and otherwise become unwatchable. The original recordings have been fine. I think it is a bandwidth issue, but why only with CBS? I wonder if it has to do with CBS being in 1080i, whereas FOX and ABC are 720p? I haven't tried NBC because I don't watch anything on NBC (until Chuck returns).

Could this be it? I have no problems with HDNET, so why CBS?

Also, I did notice that loud soundtrack music seems to trigger the break-up. If that isn't the cause, it sure is one big coincidence.

[hdtvfan0001]

I'll love the version that consistently detects all the units on my network every time it gets launched...

Over numerous releases, I've seen it first detect one unit, then another, than a different one (and no longer the first), and so on....

There's still work to be done.

[billsharpe]

While it may not be "worth it" for you, what video card do you have?
Most of this thread is about those that have had problems, and few about those [like me] that don't.
Your serial number was sent in an email, so you might look for it or have done like others and copy it to a text file, as I did.
You can download the app from DirecTV and get another key/serial number and it sounds like you didn't navigate past the advisor to get to the app to download.


When I selected the download for DirecTV2PC I got a screen telling me to download the advisor; there was no opportunity to download the main app. The video card is built into my laptop. The advisor gave me a red indicator for my video card. I suppose if I really wanted the app I could upgrade the laptop and get a new serial number. However, I hardly ever used the app. But I had no problems at all until I tried to use it again earlier this week.

Thanks for your suggestions.

[veryoldschool]

When I selected the download for DirecTV2PC I got a screen telling me to download the advisor; there was no opportunity to download the main app. The video card is built into my laptop. The advisor gave me a red indicator for my video card. I suppose if I really wanted the app I could upgrade the laptop and get a new serial number. However, I hardly ever used the app. But I had no problems at all until I tried to use it again earlier this week.

Thanks for your suggestions.
Here are the steps:
You got to here [and if not go here: http://www.directv.com/directv2pc]
19969

And then here
19970

Now if you cancel the pop-up, you get to here
19971
This is where you give the info to get the key and when you click submit you then need to complete the download [or at least I have had to] and the email with the new key is sent.

[CarlPalmer]

I can not get the silly program to activate. It appears to install fine, but it will not activate. When I get to that window, it immediately pops up Activation Failed. Nothing else. I try a different key with the same results. This has been going on for 2 weeks.

I downloaded it 2 times in case I have a bad download. I have 4 CD Keys, none of which work. I have run the darn thing as an administrator, uninstalled amd reinstalled it multiple times with reboots. I opened ALL ports on the firewall and directed them to my PC for all Wan IPs and dropped the Windows Firewall. There are no other firewalls or internet monitoring software running on the system. I have even tried resetting the permission on the program's folder and the registry to allow everyone full access. I have turned off all running processes that I can turn off. All to no avail.

I am running it on a Core i5 with 4GB Ram. The OS is Windows 7 32 bit. I have dual ATI 4850s. The internet router is a Netgear FSV124G Dual Wan Router. I have tried both Wans. (Qwest and Comcast)

I am at a total loss. Cyberlink will not respond to technical questions and DirectTV has no clue whatsoever about the software. I have scoured the forums and come up completly empty.

Does anyone have ANY thoughts?
My response from Cyberlink:

Dear Palmer,

Thank you for contacting CyberLink Technical Support.

We understand your concern related with CD KEY for DirecTV.

We can trace 2 sets of activation key in our database using the user's e-mail address (xxxxxxxxxxxxx@yahoo.com).

Here they are:

DTxxxxxxxxxxxxxxxxxxxxxx
DTxxxxxxxxxxxxxxxxxxxxxx

Note: CD KEy is case sensitive.

Please feel free to contact us back for any further clarification or for any assistance related to CyberLink products.

Thanks and Regards
CyberLink Technical Support


WTH? What kind of answer is that?

[Smuuth]

OK, just loaded this release on my new PC, and all I can say is WOW!
Just as in racing, there is no substitute for power.

My new PC:
CoolerMaster HAF 932 Full Tower Case
Intel Core i7 975 Extreme Edition CPU
CoolerMaster V8 CPU Cooling System
12 GB [2 GB X6] DDR3-1600 Triple Memory Module
Nvidia GeForce GTX 295 - 1792MB
Asus P6T MB -- Intel X58 Chipset
1000 Watt Extreme Power Supply
2 -- 1 TB Hard Drives -- 16M Cache, 7200 RPM, 3.0Gb/s
LG 22X Dual Format/Double Layer DVD±R/±RW + CD-R/RW Drive
LG BLU-RAY Reader-Writer & DVD±R/±RW Burner Combo Drive

This is what DirecTV2PC is meant to run on. There are no video skips, audio dropouts, or other glitches. It is just as if you were sitting in front of the DVR watching it directly on the TV.

:D

[timmmaaayyy2003]

Having major macroblocking effects on IFC recordings (SD). Ironically, HD works flawlessly.:scratchin

OTA also has sever blocking going on, but being mpeg2 that's not too surprising.

[dettxw]

OK, just loaded this release on my new PC, and all I can say is WOW!
Just as in racing, there is no substitute for power.

My new PC:
CoolerMaster HAF 932 Full Tower Case
Intel Core i7 975 Extreme Edition CPU
CoolerMaster V8 CPU Cooling System
12 GB [2 GB X6] DDR3-1600 Triple Memory Module
Nvidia GeForce GTX 295 - 1792MB
Asus P6T MB -- Intel X58 Chipset
1000 Watt Extreme Power Supply
2 -- 1 TB Hard Drives -- 16M Cache, 7200 RPM, 3.0Gb/s
LG 22X Dual Format/Double Layer DVD±R/±RW + CD-R/RW Drive
LG BLU-RAY Reader-Writer & DVD±R/±RW Burner Combo Drive

This is what DirecTV2PC is meant to run on. There are no video skips, audio dropouts, or other glitches. It is just as if you were sitting in front of the DVR watching it directly on the TV.

:D

Cool.
What's the price breakout & sourcing on the parts?

[Smuuth]

Cool.
What's the price breakout & sourcing on the parts?It's mostly all available from Newegg.com. Just under $3000 minus some rebates, and that includes a windows 7 ultimate upgrade.

[veryoldschool]

Not to be a wet blanket, "but" this may be better for PM, since it has little to do with the topic.

[idoco]

Activation failed

Looking through discussion of this in the past I see that others have had the same problem. I also do not see a solution posted.

Just to give some background I have downloaded the most recent copy of Directv2PC and installed/uninstalled several times. I have tried multiple keys, five, including a key that was activated with a prior version. I can ping the activation server. The software correctly detects my HR21 on the network. Firewalls and antivirus software off.

When I look at the network traffic using Wireshark the Directv2PC generates the appropriate traffic to the Cyberlink servers. After a minute or two the activation screen appears.

Here's the puzzling part. When I enter the activation key (doesn't matter which one) I get an immediate activation fail message. Same thing with re-activate. The weird part is that whenever I hit the re-activate button or change the key no network activity is detected by Wireshark. So from my end it looks the the key is failing because the program is not checking the server.

Thoughts?

Barry

[Transeau]

Same problem here. Clean Windows 7 install on a brand new top end Core i7. All I get is Activation Failed.

[Zygomax]

Will DirecTV2PC work with a receiver (HR21) connected via wireless bridge?

Currently it only sees a receiver (HR21) with a wired connection to the router.

The PC is connected wirelessly, btw.

Thanks,
Z

[dennisj00]

In general, if you can ping the HR2x and it's on the same network segment, you should be able to play across a wireless link. I just finished watching an hour of HD - wireless N from Laptop to Router - Wireless N to WGA600N to HR22-100. Almost perfect.

HD results with Wireless G may vary.

[billsharpe]

Here are the steps:
You got to here [and if not go here: http://www.directv.com/directv2pc]
19969

And then here
19970

Now if you cancel the pop-up, you get to here
19971
This is where you give the info to get the key and when you click submit you then need to complete the download [or at least I have had to] and the email with the new key is sent.

That worked just fine! :) Canceling out the Advisor download was the step I missed. The main app downloaded just fine and the new key showed up about a minute after the download. Installed and ran the new version. All is well and I can view my recorded shows, if ever needed.

Thanks for the help :joy::joy::joy:

[veryoldschool]

Thanks for the help :joy::joy::joy:
Us Californian need to help each other out [even though you're from the south] :lol:

[dbs442]

The 5717 link will not unzip after multiple downloads. It says file corrupt.

[veryoldschool]

The 5717 link will not unzip after multiple downloads. It says file corrupt.
Try it again.
I just downloaded it [again] and unzipped it without problems.

[sriram]

same "activation failed" problem here (running windows 7) :(

[DCDeac]

What an infuriating experience. Worked fine in XP. Upgrade to Windows 7. Fails with HDMI errors. Go through painful measures to upgrade every possible driver. Error goes away, playback still fails. Download advisor, passes with flying colors. Re-download and re-install Directv2pc. Fails on adult check. Reset code. Try content - fails with HDMI audio problem.

Well, looks like I'm completely screwed, because I have the audacity of using an HDMI cable to connect my htpc to my monitor.

Thanks so much to everyone responsible for this garbage. If I knew where you parked, I would slash your tires in payment for wasting so many hours of my life.

[veryoldschool]

What an infuriating experience. Worked fine in XP. Upgrade to Windows 7. Fails with HDMI errors. Go through painful measures to upgrade every possible driver. Error goes away, playback still fails. Download advisor, passes with flying colors. Re-download and re-install Directv2pc. Fails on adult check. Reset code. Try content - fails with HDMI audio problem.

Well, looks like I'm completely screwed, because I have the audacity of using an HDMI cable to connect my htpc to my monitor.

Thanks so much to everyone responsible for this garbage. If I knew where you parked, I would slash your tires in payment for wasting so many hours of my life.
I'm inclined to not offer help with your last part, "but" your " HDMI audio problem" is simply an audio driver issue. If you happen to have a Realtek chip, they offer a driver that works.

[DCDeac]

It's an all-in-one HTPC with NVIDIA onboard sound. The whole thing is supposedly HDMI capable. The drivers are updated. Blu Rays play fine. Explain to me why Blu Ray content can be played on my machine but simple audio streams, that could easily be recorded through about a million different techniques, prevent the setup from working - and only with the recent version upgrades and the Windows 7 upgrade.

The slashing of tires is tongue-in-cheek, obviously. It's just an infuriating setup, and typical of HDMI in general. Force a standard down everyone's throat, pay out the nose for it, then the one time you're actually using a benefit (audio and video being carried on the same cable by the same device) it fails some ridiculous compliance check unpredictably and in 2 different ways.

You're supposed to be rewarded for using the new expensive crap the industry is trying to get everyone to use, not encouraged to fall back to analog cables and disabled features.

[veryoldschool]

It's an all-in-one HTPC with NVIDIA onboard sound. The whole thing is supposedly HDMI capable.
Maybe it might be worth a email to nVidia.
The audio "protection" first showed up for me last year with a Starz SD VOD. I called Diamond [my Dolby sound card maker] and they were :confused:. A year later, they're no different.
RealTek is the only one that "has stepped up to the plate" [that I know of other than VIA] and written/supplied drivers that support HDCP [perhaps because ATI uses their sound chip for their HDMI cards],

[flogduh]

Well, I'm in a somewhat similar boat. Everything worked fine a few weeks ago. Tried to watch the Sharks game last night and when I loaded the application, it indicated an upgrade was available. I chose to wait but when I clicked on the game, I had mass pixelization, something I'd never experienced before. Now I'm thinking, maybe an upgrade is in order. Completed the upgrade, but no luck correcting the pixelization. I realized the Sharks game I was wathcing was being braodcast in SD, so I changed the channel on the DVR to the HD feed and relaunched DTV2PC. That's when I received the audio error message (the audio HDCP with SoundMax error, the one problem without a work-around for XP) and no video could be played at all.

I even tried searching for updated drivers for my Lenovo T61p, but looks like from what Earl has posted, that wouldn't have made a difference since I run XP. Looks like the recent changes have doomed my XP laptop from using this application...Too bad, it was a real winner for me...

[veryoldschool]

Well, I'm in a somewhat similar boat. Everything worked fine a few weeks ago. Tried to watch the Sharks game last night and when I loaded the application, it indicated an upgrade was available. I chose to wait but when I clicked on the game, I had mass pixelization, something I'd never experienced before. Now I'm thinking, maybe an upgrade is in order. Completed the upgrade, but no luck correcting the pixelization. I realized the Sharks game I was wathcing was being braodcast in SD, so I changed the channel on the DVR to the HD feed and relaunched DTV2PC. That's when I received the audio error message (the audio HDCP with SoundMax error, the one problem without a work-around for XP) and no video could be played at all.

I even tried searching for updated drivers for my Lenovo T61p, but looks like from what Earl has posted, that wouldn't have made a difference since I run XP. Looks like the recent changes have doomed my XP laptop from using this application...Too bad, it was a real winner for me...
I wouldn't do this just for this app, "but" Win7 is looking to be a real winner [here] and has the same feature as Vista to disable the digital output.

[ejfranckowiak]

Why am I getting this error message:
DirecTV2PC cannot connect to the receiver. The protected content cannot be played back at this time."

[taz291819]

Maybe it might be worth a email to nVidia.
The audio "protection" first showed up for me last year with a Starz SD VOD. I called Diamond [my Dolby sound card maker] and they were :confused:. A year later, they're no different.
RealTek is the only one that "has stepped up to the plate" [that I know of other than VIA] and written/supplied drivers that support HDCP [perhaps because ATI uses their sound chip for their HDMI cards],

Also have to remember, it's not just a driver issue. A lot of the HDMI audio chips don't have PAP implemented. I have the newest driver from Realtek installed, but it still doesn't work, because the ATI HD2900XT doesn't implement PAP in the chip. It does has HDCP for the video though.

As I mentioned before, requiring a HDCP video card I understand, but PAP requirements is straight up retarded for an application like this.

[veryoldschool]

Also have to remember, it's not just a driver issue. A lot of the HDMI audio chips don't have PAP implemented. I have the newest driver from Realtek installed, but it still doesn't work, because the ATI HD2900XT doesn't implement PAP in the chip. It does has HDCP for the video though.

As I mentioned before, requiring a HDCP video card I understand, but PAP requirements is straight up retarded for an application like this.
This seems "strange". I had zero problems with the 3650, and did you load this version:
ATI HDMI Audio Device R2.35 2009/10/12

[DaleyKD]

Has anyone had problems with DIRECTV2PC being unable to find multiple receivers? This worked for me in the past, and now it just sees the Master Bedroom. I can ping the Living Room, which it does not see.

Thanks in advance!

[Xsabresx]

I have had about all I can handle of this piece of.......software. It is pretty telling when something has been in "beta" format for almost two years.

Ran more or less ok with my old P4 3.0mhz machine with a Radeon X1300 card. SD format played flawlessly, but HD got a little choppy.

My newest machine Phenom Quad Core (2.2mhz) with Nvidia hd8400 256mb (or 8400hd, cant recall) played pretty much the same way so I knew it was a network problem since I could pause for a while and then the HD played fine.

Recently I upgraded the Nvidia card to an ATI HD4650 (1gb) card and I get the "HDCP compliant" error.

Playback advisor gives me green on the graphics card, but red on the Graphics card driver (it is up to date) and red on the HDCP compiant display (I know for sure it is HDCP compliant)

Now I am not even getting that far. It is just freezing.

When a quad core machine with 5gb ram and a full gig of video can't run this thing, what good is it?

[veryoldschool]

I have had about all I can handle of this piece of.......software. It is pretty telling when something has been in "beta" format for almost two years.

Ran more or less ok with my old P4 3.0mhz machine with a Radeon X1300 card. SD format played flawlessly, but HD got a little choppy.

My newest machine Phenom Quad Core (2.2mhz) with Nvidia hd8400 256mb (or 8400hd, cant recall) played pretty much the same way so I knew it was a network problem since I could pause for a while and then the HD played fine.

Recently I upgraded the Nvidia card to an ATI HD4650 (1gb) card and I get the "HDCP compliant" error.

Playback advisor gives me green on the graphics card, but red on the Graphics card driver (it is up to date) and red on the HDCP compiant display (I know for sure it is HDCP compliant)

Now I am not even getting that far. It is just freezing.

When a quad core machine with 5gb ram and a full gig of video can't run this thing, what good is it?
I would seriously look at what you're running. Your hardware [short of your monitor] is fine. I've run this version on an old Pentium 4 HT, with an AGP ATI 3650 [DVI] without any issues.
If you monitor is the problem try a VGA connection as this being analog doesn't give the HDCP error.
Look at one of my early posts for errors and what to do.

[Xsabresx]

The monitor is a two year old Syncmaster 940bw. Everything I have found indicates it is HDCP compliant. Guess I can try analog.

EDIT: It's the monitor! I have my 55in LG LCD TV connected as well and when I disconnected the PC Monitor and left the LG as the primary it worked fine. Silly me for believing what I was reading when it said the Syncmaster is HDCP compliant.

[mrfatboy]

I just installed Directv2pc 5717 today. I can play SD content fine from my HR23 but I get the dreaded "Audio is protected" error when trying to play HD content.

I have read thru this thread and it seems XP (my OS) does not have a work around for the problem. I am using a Creatlve Labs X-FI Xtremegamer sound card.

Will this problem be fixed with a new update of Directv2pc or is this something that requires new audio driver fix? I have the latest audio driver (june '09) but I'm not holding my breath for them to update a new one.

To me the burdern of this fix soley rests on the shoulders of Directv2pc, correct? Since this is my first time installing this app I'm unfamiliar how quickly it gets updated. When do we expect a new update that might fix this problem?

[dettxw]

I'd been real unhappy with the embedded SigmaTel Audio in my Dell XPS420 desktop with Vista. No wonder SigmaTel went under and Vista is so hated.
Can't do audio in, and, for no good reason all sound went away.

So my solution was to install an HT Omega Striker 7.1 sound card. Works great, and now I can do an optical in from the study H21-200.
But, initially got the dreaded HDCP audio error with DirecTV2PC.

I guess I was a little surprised at first that there was no option in the HT Omega Striker 7.1 setup program to disable digital audio:

20048

The Analog Output is digital-only?

Anyway, after playing around a little bit found that a right-click on the speaker icon then a selecting playback devices gave a window where digital output could be disabled, enabling DirecTV2PC playback:

20049

Had to disable both the "Digital Output Device (SPDIF)" and the "Digital Output" identified as "HTO STRIKER 7.1".

[flogduh]

I just installed Directv2pc 5717 today. I can play SD content fine from my HR23 but I get the dreaded "Audio is protected" error when trying to play HD content.

I have read thru this thread and it seems XP (my OS) does not have a work around for the problem. I am using a Creatlve Labs X-FI Xtremegamer sound card.

Will this problem be fixed with a new update of Directv2pc or is this something that requires new audio driver fix? I have the latest audio driver (june '09) but I'm not holding my breath for them to update a new one.

To me the burdern of this fix soley rests on the shoulders of Directv2pc, correct? Since this is my first time installing this app I'm unfamiliar how quickly it gets updated. When do we expect a new update that might fix this problem?

From what I've read here is that updating the audio driver won't correct the problem if you're running XP as your OS and you have the audio HDCP with SoundMax error. Updating the audio driver was a workaround if you were running Vista or 7 with the SoundMax audio card.

[flogduh]

I wouldn't do this just for this app, "but" Win7 is looking to be a real winner [here] and has the same feature as Vista to disable the digital output.

I'd upgrade to 7 if I could. My laptop is a business issued pc.

[marty45714]

I have a new issue with this version of the software. I recorded Heroes from the local NBC affiliate using the ATSC tuner (channel 15.1). The title shows fine on the HR20-700 but in the DirecTV2PC software, it shows as "Blocked Title".

[osxanalyst]

Has anyone gotten this program, or an earlier version, to work on a netbook?

[CCarncross]

I'd upgrade to 7 if I could. My laptop is a business issued pc.

Honestly you shouldnt be trying to get this to run on your work laptop anyway. If I found someone at my place of work trying to get it installed and running on their work issued PC there would be a manager handled reprimand for that employee. Plus we don't give many of our users any local admin rights so they cant install very much software. Our tech support guys still spend a large majority of their time trying to fix stuff the users try to do and make a mess of their PCs. Not a very efficient or economical use of IT's time.

[hdtvfan0001]

Upgraded (from XP) to WIN 7 this weekend, and its running much better now.

In the past, sometimes it took a complete re-install to get it squared away.

[leww37334]

Used to work under XP and Vista, upgraded to Win 7 and now it says graphics card does not support screen capture protection, and yes I have updated the driver (Nvidia 9500 GT).

[veryoldschool]

Used to work under XP and Vista, upgraded to Win 7 and now it says graphics card does not support screen capture protection, and yes I have updated the driver (Nvidia 9500 GT).
Works here with Win7 & nVidia 8800 GT with 8.16.11.9107

[hdtvfan0001]

Works here with Win7 & nVidia 8800 GT with 8.16.11.9107
Works here with WIN7 and ATI Radeon 3650 graphics card (driver version 8.632.1.2000, dated 8/17/09)

[leww37334]

I went out and got the latest Nvidia drivers (WHQL) 191.07.

Now I get the very informative "An error has occurred."