Service Change

[shabadoo25]

I'm a new customer whose 90 day deal expired. I called to bag the movie channels or see if I could get a better deal. They offered me HBO and Cinemax for $15, which I accepted.

Nothing changed on my HD DVR or SD box. I used the "reset the box" feature on directv.com to do my bedroom SD box. It didn't update right away, but did some time before the next morning.

However, my HD DVR has not updated yet. I have rebooted it twice and used the online reset once.

I don't know if this is related, but my caller ID service has been spotty or nonexistent for a few weeks now, too. My phone line is plugged into the HD DVR.

Any ideas?

[spartanstew]

So, you're not getting HBO and Cinemax?

[joe diamond]

I'm a new customer whose 90 day deal expired. I called to bag the movie channels or see if I could get a better deal. They offered me HBO and Cinemax for $15, which I accepted.

Nothing changed on my HD DVR or SD box. I used the "reset the box" feature on directv.com to do my bedroom SD box. It didn't update right away, but did some time before the next morning.

However, my HD DVR has not updated yet. I have rebooted it twice and used the online reset once.

I don't know if this is related, but my caller ID service has been spotty or nonexistent for a few weeks now, too. My phone line is plugged into the HD DVR.

Any ideas?

Verity that the caller ID is working independently from your receivers........that is a separate issue and could be just a loose plug somewhere or a telco issue.

You may have to call them again with both boxes on and get them to resend the HBO & Cinemax.

"Reset" is a different function.

Joe

[shabadoo25]

The HD DVR finally caught up. Before that, I still had Starz and Showtime and no Cinemax.

[joe diamond]

The HD DVR finally caught up. Before that, I still had Starz and Showtime and no Cinemax.

Great, end of mystery!

With Directv I have found they never lie. What eventually happens does fit what they say...it is just different from what you expected.

Joe