R15 time is off by 2:19

[eileen22]

This is a new one on me, but I am fairly new to the R15's. Tonight, out of the blue, my R15 started thinking it was 2 hours and 19 minutes earlier than it actually is. I checked system setup, and the time is correct there. Checked the guide, time is correct there. If I go to the guide and try to record something that is scheduled for 12 midnight, it starts recording instantly, says it is recording that show, but is actually recording the show prior to the 12 mid show. If I set something to record tomorrow at 12 noon, it shows up in the To Do list as set to record at 9:41 a.m. What the heck is happening here? I have tried setting up multiple future recordings, and they all have the same thing happen, and it is always 2 hours and 19 minutes off. I have already reset the receiver and the issue still exists. How do I fix this one?

[The Merg]

This is a new one to me. You mention that when you set up a recording, it shows up to record early. What about recordings that had already been set, like a SL? Are they all set to record early or is it just ones that you are setting up now at this point in time.

- Merg

[eileen22]

I left it unplugged all night. Today, it seems to be a bit better, but the problem still exists. If I try to record something by pressing REC while in the guide, it shows the red R in the guide. When I go to the ToDo list, it sometimes shows the recording at the correct time, sometimes shows it at 2:19 earlier than the guide, and sometimes doesn't show it at all. I haven't found a pattern as to why things are different. The recordings that were previously set up seem to be fine, I will report back later this morning to see if they started and ended at their correct times.

I KNOW that the CSR's won't have any answers for me on this. Does anyone know how or if this can be fixed? Thanks.

[eileen22]

I have two previously scheduled recordings that started and stopped at the correct time this morning. However, I am still having a problem setting up any new recordings in the guide. I am going to set up some trial recordings and leave them in the ToDo list, even though they state the wrong starting times, and see when they actually start and stop. I am also going to try to set up a recording via a search instead of via the guide to see what happens. This is really strange. If anyone has any ideas, please chime in. Thanks.

[eileen22]

The mystery continues. I went into the guide at 10:15 a.m. and found a show that was scheduled to begin at 11am and run for 1 hour. Hit the REC button, and the R15 immediately started recording it, thinking it had already started. Now, if it was truly just "confused" and somehow its internal clock was 2:19 fast, then the 11am show would have already been over. I waited one hour, and the recording continued, so it did not stop after 1 hour of recording. Then I tried to set up a manual recording of a show starting at 12noon and running for 30 minutes. I got the conflict message, saying that this conflicted with another recording (the 11am one). I have other previously set-up recordings scheduled throughout the day today also. The conflict showed the 11am show as scheduled to record from 2:44 a.m. through 7:12 p.m., which is 16 hours and 28 minutes! :confused:

What gives here? Is this a software issue that I should report in the issues thread above?

[eileen22]

BTW, this R15 was a refurb, and it has only been installed for about one month. Prior to this issue, I have had no problems with it. It is running the latest software release. When this started last night, I was in the process of deleting some things from the playlist, and setting up some new recordings.

[red.bean.head]

Very strange? I have tried to see if I could reproduce your issue but cannot seem to do it, all is working ok on my end.

[eileen22]

I set up a manual recording as a test, and it completed successfully. So I guess that is my workaround for now. I was able to click on a show in the guide and set it to record, it showed up in the ToDo list with the correct starting time, it started on time, but was supposed to stop after 30 minutes, and it kept on recording after the show ended. I think that it would have continued recording for several hours had I not stopped it. So this problem is pretty inconsistent at this point, but what is consistent is that I can't reliably set anything to record from the guide or from a search. Manual record is the only thing that starts and stops at the correct times.

I don't have the time or the patience to call D* any time soon to try to resolve this. My guess is that I will have to get a replacement. I will try unplugging again overnight to see if this corrects the problem. I wish that there was some way to force a refresh of the guide data, other than the reboot.

[Bigscout79]

This was happening to me all last week (I had about 4 shows that each were up to 12 hours long - they started recording when I hit record in the guide, but in the 12 hour case it was at 8am instead of 8pm, it just said ok I got a request to record lets start now) Really confusing when you go to watch a 30 minute episode of ... house hunters international and you have all of hgtv's programming for the day - makes you wish for a faster fastx4.

- I chalked it up to my running of a ~3 month old CE version though. I updated to the newest CE Saturday and my problem's have gone away. If you're not into running the CE's, then I'd try resetting and reloading current offered national release software.

Mine is a 3 yr old r15-500 for the record.

Hope that helps.

[eileen22]

Are you saying that I should do a total reset, which would erase all my recordings? I want to avoid that if possible. Thanks.

[The Merg]

Are you saying that I should do a total reset, which would erase all my recordings? I want to avoid that if possible. Thanks.

Reloading the current software is not going to resolve your problem. It appears though that your issue might be corrected in the most recent version of CE software according to BigScout. If you are interested in the CE program, take a look at the CE Forum (http://www.dbstalk.com/forumdisplay.php?f=171).

You are going to want to read the Overview (http://www.dbstalk.com/showthread.php?t=159289), Rules (http://www.dbstalk.com/showthread.php?t=159293), and How to Opt-In (http://www.dbstalk.com/showthread.php?t=159349) posts. Be advised that the CE program is for those willing to take the risk of using beta software and the issues that can result from doing so.

- Merg

[eileen22]

I'm not sure that I want to go the CE route, I don't really have time to deal with that. Merg, are you saying that you think even a total reset wouldn't help? If so, why do you think this? Thanks.

[jdspencer]

So, did the reboot work?

[eileen22]

So, did the reboot work?

No, I have restarted twice (menu restart) and left the R15 unplugged overnight the first night that I had this problem, and nothing has worked. I haven't done a full reset yet, as I'm trying to get some recordings copied to DVD's before I lose everything. I just had a response on the HD DVR board that says that this is a known issue with the latest software release, and that nothing will fix it until there is a new release. Is this true? I don't recall seeing this in the issues thread, but I will re-read it again to be sure.

BTW, since first starting this thread, my R15 is not off by 2:19 as the original title of this thread implies. The first day this was the time that was consistently off, but now, it seems as if just choosing to record a show from the guide sets up a much earlier start time, and an extra long record timer (12+ hours). I haven't been able to replicate an exact time period since that first night.

[The Merg]

No, I have restarted twice (menu restart) and left the R15 unplugged overnight the first night that I had this problem, and nothing has worked. I haven't done a full reset yet, as I'm trying to get some recordings copied to DVD's before I lose everything. I just had a response on the HD DVR board that says that this is a known issue with the latest software release, and that nothing will fix it until there is a new release. Is this true? I don't recall seeing this in the issues thread, but I will re-read it again to be sure.

BTW, since first starting this thread, my R15 is not off by 2:19 as the original title of this thread implies. The first day this was the time that was consistently off, but now, it seems as if just choosing to record a show from the guide sets up a much earlier start time, and an extra long record timer (12+ hours). I haven't been able to replicate an exact time period since that first night.

As BigScout stated, this was an issue he had on an older CE version, which has since been replaced with the current CE version. It's possible this bug slipped into the NR from the older CE version. Please check out the links I provided regarding the CE program if you are interested in participating.

Also, if you haven't reported it in the issues thread, please do so.

- Merg

[eileen22]

As BigScout stated, this was an issue he had on an older CE version, which has since been replaced with the current CE version. It's possible this bug slipped into the NR from the older CE version. Please check out the links I provided regarding the CE program if you are interested in participating.

Also, if you haven't reported it in the issues thread, please do so.

- Merg

As I posted in the issues thread, I discovered today that this is also happening to others who have reported it on the D* forums site. Many have described the exact problems that I am having, which leads me to believe that there are many more who just don't know about these forums but also have the problem. Now that I know I'm not alone (misery loves company :rolleyes:) I am hoping that D* will work to push a NR out to fix this bug. At this time, I don't think I want to go the CE route. I will wait a bit and see how this plays out. Thanks for the links, though.

[ThomasM]

Try this trick:

1. Unplug the DVR from the wall socket. Wait 5 minutes.

2. REMOVE the access card.

3. Plug the DVR back in. (no access card)

4. WAIT for it to completely boot up. You should get a message on the TV saying "Please insert valid access card" or something similar.

5. Before you do, see what time is displayed on the banner. It should be Eastern Time because your time zone is part of the information on your access card. Is it the ACTUAL correct Eastern Time?

6. INSERT your access card. What does the time say now? It should still be Eastern Time as shown in #5 above.

7. Do a MENU RESET by going to MENU/INFO & TEST/SYSTEM SETUP/RESET.

8. Report back what happened during each step....

Good luck!