View Full Version : Can you transfer an account to another owner?
Teronzhul
10-31-09, 02:19 PM
I installed D* for a few years, but wasn't an end user (and bill payer) until this past April. I'm currently living in a house with 3 roommates, but I'm moving out next week.
They would like to keep the D* service here, and since I will be in a location that I can't use the service for a few months, leaving the account behind would be ideal for me. I called D* and was told by the CSR that accounts cannot be swapped from one person to another, but that I could list someone else as an authorized user and they could then pay the bills. This would leave me in a sticky situation down the road if I wanted to get D* service again at a new location with them holding onto the equipment where I am now.
It seems right now my best bet is to take the equipment with me, and suspend the account for a few months. My current roommates would then have to get their own account, but they would prefer not extend an additional 2 years right now if they could just finish off the current contract.
Does anyone have any experience/suggestions? Are there other higher tier CSRs that can in fact do account exchanges or was the one I spoke to in any way misinformed?
Alebob911
10-31-09, 02:23 PM
Take your stuff. It will be better in the long run. I installed D* for a few years, but wasn't an end user (and bill payer) until this past April. I'm currently living in a house with 3 roommates, but I'm moving out next week.
They would like to keep the D* service here, and since I will be in a location that I can't use the service for a few months, leaving the account behind would be ideal for me. I called D* and was told by the CSR that accounts cannot be swapped from one person to another, but that I could list someone else as an authorized user and they could then pay the bills. This would leave me in a sticky situation down the road if I wanted to get D* service again at a new location with them holding onto the equipment where I am now.
It seems right now my best bet is to take the equipment with me, and suspend the account for a few months. My current roommates would then have to get their own account, but they would prefer not extend an additional 2 years right now if they could just finish off the current contract.
Does anyone have any experience/suggestions? Are there other higher tier CSRs that can in fact do account exchanges or was the one I spoke to in any way misinformed?
No you cannot they need their own account
Mertzen
10-31-09, 02:26 PM
Yup, take the IRDs, suspend the account for 6 months and see where you are then.
Too often boxes get lost and the bills get crazy.
I installed D* for a few years, but wasn't an end user (and bill payer) until this past April. I'm currently living in a house with 3 roommates, but I'm moving out next week.
They would like to keep the D* service here, and since I will be in a location that I can't use the service for a few months, leaving the account behind would be ideal for me. I called D* and was told by the CSR that accounts cannot be swapped from one person to another, but that I could list someone else as an authorized user and they could then pay the bills. This would leave me in a sticky situation down the road if I wanted to get D* service again at a new location with them holding onto the equipment where I am now.
It seems right now my best bet is to take the equipment with me, and suspend the account for a few months. My current roommates would then have to get their own account, but they would prefer not extend an additional 2 years right now if they could just finish off the current contract.
Does anyone have any experience/suggestions? Are there other higher tier CSRs that can in fact do account exchanges or was the one I spoke to in any way misinformed?
I would think the obvious thing to do it cancel your account. If your roommates want D* service, have them call D* to become new customers. It would be like the movers connection where the new people living in the home also want D* service.
joe diamond
10-31-09, 03:24 PM
Only way to keep things going is get them to prepay the account to you and buy their own boxes. You take yours.But you would have to explain the previous open account if you wanted to use your equipment.
Another question to answer is could they open an account without any commitment if they did not require the FREE installation or advanced equipment like HD or recorders? Someone would still have to take your place as the account owner.
Joe
ThomasM
10-31-09, 06:49 PM
This sounds like something right out of "Judge Judy"!! ;)
Leaving and allowing YOUR receivers to remain while letting your old roomates pay the bill sounds like disaster in the making. You have no control of what might be ordered or what might happen to the receivers and YOU are responsible (as well as your credit rating).
Cancel the account and send the receivers back (if they are leased).
If your roomates want TV with no commitment let them put up an antenna or get cable.
joe diamond
10-31-09, 10:02 PM
This sounds like something right out of "Judge Judy"!! ;)
Leaving and allowing YOUR receivers to remain while letting your old roomates pay the bill sounds like disaster in the making. You have no control of what might be ordered or what might happen to the receivers and YOU are responsible (as well as your credit rating).
Cancel the account and send the receivers back (if they are leased).
If your roomates want TV with no commitment let them put up an antenna or get cable.
Yes,
I was trying to let them down easily.
Kids think as a herd.............try explaining the check for this to a new wife.
Contracts are between the entities participating in the exchange of goods for services for mutual good.
Buds kind of mooch off each other.
Joe
Teronzhul
11-01-09, 12:47 AM
Can't cancel due to contractual obligation. If it were that easy this would be a nonissue. I really had no intention of leaving the boxes here and having them pay the bill, but that was the only alternative given by the CSR other than cancelling/suspending.
I knew that this very situation was going to be a possibility when I started the account. It didn't hurt me to ask and see if there was an alternate path available.
Thanks
dodge boy
11-01-09, 04:56 AM
if you are not moving too far, leave the boxes, but tell them they are going to pay you everymonth and you will intern pay the bill. If they skip suspend then. It's your credit you have an incentive to take care of the account, they don't. Switch the billing address to your new place so you get the bills and know they are paid.
SledDog
11-01-09, 05:28 AM
if you are not moving too far, leave the boxes, but tell them they are going to pay you everymonth and you will intern pay the bill. If they skip suspend then. It's your credit you have an incentive to take care of the account, they don't. Switch the billing address to your new place so you get the bills and know they are paid.
Do you really want to chase these guys down to get the payment each month? Can you imagine what the problems could be trying to get the boxes back? The guy will not longer live there. And if they decide to be idiots about giving the boxes back, the OP could be liable for the non-return cost of the boxes.
Having 2 names on the account could be a bad thing. The guys don't pay, it affects your credit. While this may seem like a good idea, just think of the problems if they don't pay the bill and the account is delinquent. You can only suspend an account so long.
To the OP, just tell 'em you can't do it and have to take the boxes with you. I've seen arrangements like this go bad real quick. Remember, after you leave, if there is a problem, you're going to be the jerk that screwed them over because you stopped the service. It won't matter that they missed a payment (or multiple payments), and you will be the one that will have to pay in the end anyway.
Suspend the account and take the boxes.
TBlazer07
11-01-09, 05:56 AM
I have actually seen D* "change the ownership" a few times in a college situation despite the fact they are definately not supposed to do it. This was a college property and not off campus housing. Not sure how they got around the rules but they did. Maybe the secret is to try "CSR roulette" and you'll get lucky. The best bet however is to just suspend service.
Can't cancel due to contractual obligation.If you can't use D* where you're going, they may excuse you from the commitment.
Can't cancel due to contractual obligation.
I agree with not leaving the boxes and account with your old roomates.
Seems the two viable options you have are to close the account and return the boxes (and incur the ETF), or if you reasonably expect to be where you can re-start service within six months, take everything with you and suspend the account until you get to where you can set it up again.
Horsefan
11-01-09, 09:48 AM
The smart thing to do is suspend the account and take the boxes with you.
Jim
Elephanthead
11-03-09, 02:33 PM
Get the 100 buck referral for referring your roommates, that should go a long way for paying your termination fee.
Kheldar
11-03-09, 10:50 PM
Get the 100 buck referral for referring your roommates, that should go a long way for paying your termination fee.
But since it might take 6-8 weeks after the new account is activated before the credit is applied, chances are the OP will spend that much on service they aren't using.
Kheldar
11-03-09, 10:52 PM
I have actually seen D* "change the ownership" a few times in a college situation despite the fact they are definately not supposed to do it. This was a college property and not off campus housing. Not sure how they got around the rules but they did. Maybe the secret is to try "CSR roulette" and you'll get lucky. The best bet however is to just suspend service.
Certain college accounts are set up differently like that, and that situation doesn't apply to a standard residential account.
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