ivoaraujo
11-23-09, 02:53 PM
I wanted to upgrade my old Tivo DVR to a new HD dvr. I emailed customer service and they said I could get one at a discounted rate for $149. I have to agree on another two years commitment.
My question is, Is this the best deal I can get to upgrade my equipment?
What are my options here?
Below is the email I received.
Dear Mr. Araujo,
Thank you for writing.
After reading your email and reviewing your account I see that you are eligible for a discounted equipment upgrade. Since you have been a valuable DIRECTV customer we can give you an HD-DVR receiver upgrade at $149.
Please note that this offer is available for a limited time only and if you accept this offer, it will include a programming agreement of 2 years on top of any programming agreement you may already be under. Additionally, a DVR service fee is required with a DVR upgrade, and/or an HD Access fee commitment is required with an HD receiver upgrade. If you'd like to take advantage of this discounted equipment upgrade, please call us at 1-800-531-5000. In addition, please be prepared to let us know:
1. Will the new receiver be replacing an existing receiver?
2. If the new receiver is replacing an existing one, does the existing receiver need to be relocated? If so, please include the receiver ID (RID) or access card number.
3. The address the receiver will be sent to.
With the acceptance of this offer you agree to maintain and pay 24 consecutive months of any DIRECTV programming package ($29.99/mo. or above) or qualifying international services bundle. DVR service agreement ($6.00/mo.) required for DVR and HD DVR lease; HD Access fee ($10.00/mo.) required for HD and HD DVR lease. Programming, pricing, terms and conditions subject to change at any time. Pricing is residential. DIRECTV services not provided outside the U.S. Offer available only to current DIRECTV customers with an account in "good standing," as determined by DIRECTV in its sole discretion. Receipt of DIRECTV programming is subject to the terms of the DIRECTV Customer Agreement; copy provided at directv.com/legal and in your first bill.
Sincerely,
My question is, Is this the best deal I can get to upgrade my equipment?
What are my options here?
Below is the email I received.
Dear Mr. Araujo,
Thank you for writing.
After reading your email and reviewing your account I see that you are eligible for a discounted equipment upgrade. Since you have been a valuable DIRECTV customer we can give you an HD-DVR receiver upgrade at $149.
Please note that this offer is available for a limited time only and if you accept this offer, it will include a programming agreement of 2 years on top of any programming agreement you may already be under. Additionally, a DVR service fee is required with a DVR upgrade, and/or an HD Access fee commitment is required with an HD receiver upgrade. If you'd like to take advantage of this discounted equipment upgrade, please call us at 1-800-531-5000. In addition, please be prepared to let us know:
1. Will the new receiver be replacing an existing receiver?
2. If the new receiver is replacing an existing one, does the existing receiver need to be relocated? If so, please include the receiver ID (RID) or access card number.
3. The address the receiver will be sent to.
With the acceptance of this offer you agree to maintain and pay 24 consecutive months of any DIRECTV programming package ($29.99/mo. or above) or qualifying international services bundle. DVR service agreement ($6.00/mo.) required for DVR and HD DVR lease; HD Access fee ($10.00/mo.) required for HD and HD DVR lease. Programming, pricing, terms and conditions subject to change at any time. Pricing is residential. DIRECTV services not provided outside the U.S. Offer available only to current DIRECTV customers with an account in "good standing," as determined by DIRECTV in its sole discretion. Receipt of DIRECTV programming is subject to the terms of the DIRECTV Customer Agreement; copy provided at directv.com/legal and in your first bill.
Sincerely,