Guide Info message

[djfrankie]

Twice today I have gotten the message that my receiver hasn't received guide info in the last hour, contact customer service (920).

Has anyone else seen this message pop up today?

[litzdog911]

This can happen if your SlimLine 5LNB dish is not receiving a good signal from the 119ºW satellite. Or if you have a SlimLine 3LNB dish but the equipment is incorrectly configured for SlimLine 5LNB.

[UTVLamented]

I received this message tonight on both of my HR's. I think it's a problem on Directv's end. I am not having any signal problems.

[LameLefty]

I received this message tonight on both of my HR's. I think it's a problem on Directv's end. I am not having any signal problems.

This is not a message from Directv, it's a problem from your receiver. As litzdog911 says, if your receiver hasn't had updated Guide data you will get this message. If it goes on long enough, your receiver will reboot to obtain the needed Guide data.

Check your signals on both tuners for the 119 satellite.

[cforrest]

Check all satellites & the signal strength from them. I had that same issue and it turned out to be a bad LNB, wasn't getting even transponders on the 101. Placed a service call and got a slimline installed to replace my AT-9, no issue since. Good luck.

[UTVLamented]

Signal strength is fine on all tuners and all birds. It probably has something to do with the snow we are getting in the NE.

[HerntDawg]

This can happen if your SlimLine 5LNB dish is not receiving a good signal from the 119ºW satellite. Or if you have a SlimLine 3LNB dish but the equipment is incorrectly configured for SlimLine 5LNB.

If you have a slimeline 3LNB make sure your receiver(or receivers) is set to that.