Can't cancel programming online?!

[BJM]

Haven't run into this problem - Can't cancel Sports Pack online, directed to call the 800 531 5000 number. On hold now 26 minutes and counting.

[anleva]

Haven't run into this problem - Can't cancel Sports Pack online, directed to call the 800 531 5000 number. On hold now 26 minutes and counting.

They removed the ability to cancel online, now you have to call.

I prefer the ability to add, cancel and make modifications online. They probably changed it so they have an opportunity to convince you not to drop the package or to offer you something else. I canceled a premium the other day and it took a while to get it done between the automated system, the wait time and trying to get me to keep the premium or take advantage of other offers.

[litzdog911]

Yes, it's been this way for over a year now. Surely they want to try and convince you to keep stuff, so they've made it hard to drop services.

[dcowboy7]

I like calling.
I told the chick i wanted to cancel a premium service (even though i really had no intention of) & she gave me a 6 month $$ discount....sweet. :D

[Rocko62580]

I also tried to cancel Starz on-line. I saw that you can only call. I don't have time to be on hold all day so I emailed them. No response, so if they don't cancel it it is their problem. I will keep my sent email for my records. The ball is in their court.

[hilmar2k]

I also tried to cancel Starz on-line. I saw that you can only call. I don't have time to be on hold all day so I emailed them. No response, so if they don't cancel it it is their problem. I will keep my sent email for my records. The ball is in their court.

Good luck with that.....

[SledgeHammer]

Good luck with that.....

Ditto. DTV is like the mafia. They don't care if they are right or wrong. They'll get the money one way or another from you.

[Shaqdan]

Rocko62580 = busiest man in America?

[gfrang]

I like calling.
I told the chick i wanted to cancel a premium service (even though i really had no intention of) & she gave me a 6 month $$ discount....sweet. :D

:lol: What a charmer,bet you called her a chick.

[swaff]

:lol: What a charmer,bet you called her a chick.

I got something similar - Wanted to drop the sports package which I think runs $8 per month with the other premiums I have

Tried to cancel on line - Had to call - Was offered a $10 credit for 6 months to keep it

That's kind of a no brainer to me - Don't understand it, but I took it

And, no I didn't call him a chick...........

[Davenlr]

I called to drop the sports pak, and ended up with Starz, Encore AND the sports pak for the same price as the sports pak for 6 months. They must get paid per sub for the sports channels, and get the movie channels for a flat rate.

[DC_SnDvl]

I had the same kind of situation in the spring when I wanted to cancel sports pack.

[BJM]

I sent an e-mail to complain about the wait, got a response within a few hours, still had to call to cancel (which this time got through in only 2 minutes), plus gave me Showtime free for 3 months. Now all I have to do is remember to cancel it then.

Oh, tried to offer me Sports Pack at a discount of $5. off per month for 6 months. I really only keep it for college football season, though.

[JLucPicard]

I wonder if having to call to cancel has anything to do with people going on line to cancel certain services and accidentally cancelling everything or something.

I'm not so convinced that having to call to drop some services is so much designed to give people the hard-sell (as witnessed by the freebies some people get when they do call) as it is to avoid all the problems caused by people screwing things up when they could do it themselves, then having to call and get things fixed. (DBSTalkers excepted, of course ;)).

[RACJ2]

I sent an e-mail to complain about the wait, got a response within a few hours, still had to call to cancel (which this time got through in only 2 minutes), plus gave me Showtime free for 3 months. Now all I have to do is remember to cancel it then.

Oh, tried to offer me Sports Pack at a discount of $5. off per month for 6 months. I really only keep it for college football season, though.Actually, on the free promotions, they usually expire at the end. So you don't actually have to call and cancel. Just check those channels after the 90 days is up to be sure.

[Rocko62580]

Good luck with that.....

Thanks. It worked out pretty good for me. Here is the reponse I got.

Subject
---------------------------------------------------------------
Cancel Starz & Showtime


Discussion Thread
---------------------------------------------------------------
Response (Leah S. - 100134636) - 12/31/2009 09:11 AM
Dear Mr. ^&^&**)(*)(*)

Thanks for writing. I see that you're one of our new customers. We're glad to be of service to you.

I understand your concern about Starz and SHOWTIME.

For your reference, free Starz and SHOWTIME shall expire on 01/25/2010.

To remove Starz and SHOWTIME at that time or if you wish to remove them immediately, please call us at 1-800-531-5000. A voice prompt will ask you to identify the reason for your call; mention "change programming" and your call will be handled by a customer service representative.

Sincerely,

Leah S.
Employee ID 100134636
DIRECTV Customer Service