My receiver dies and now TWC gets last laugh......

[shy007]

When I called to cancel my local package at TWC, the lady ask me to consider the customer service before I commited to directv and I laughed at her..... Well by golly she is getting the last laugh..... My receiver died and directv told me to call hughes and I can't reach a live person to save my life........ This is just stupid......

I can hear my ole lady saying, I told ya so......... *&*^&%$$#...... Oh well, I guess I will be going back to TWC...... I'm not gonna buy a receiver and I can't take all the headaches when trying to call Hughes......

Sorry to express my anger but this is terrible.......

[beegfoot]

Did you buy from a local retailer? If so, call him and he can get your receiver repaired. If you bought online, contact them and get a replacement. Or check with Hughes and find the nearest service center. They can repair your system for you.


http://www.hns.com/default.asp?CurrentPath=products/boxes/support/service_centers.htm


I prefer the Hughes receiver because it can be repaired easily.

[pez2002]

you could just go back to TWC until you get your System fixed


I have had my system for a year almost december will be a year


Wow

[music_beans]

TWC = The Weather Channel?

And how did your IRD die? (PVR = HardDrive, Standard IRD = ??)

[ChrisPC]

TWC = Time Warner Cable

[pez2002]

Ummmmmmm whats Cable ?????


this Is DBSTALK.COM We talk DBS Not cable

[EricG]

How old is your reveiver?

You can buy a b-stock for like $40.

http://www.expertsatellite.com/catalog/product_info.php?cPath=24&products_id=52

[shy007]

My local dealer swapped it out....... Someone on this site or the other dbs site recommended me doing that..... Thanks for the suggestion!!!!!!!!

[johntoto11]

Sounds like a job for Directv customer retention. I'm sure keeping a customer is worth a new reciever to them.If it isn't there insane.'The squeaky wheel gets the oil.'

[raj2001]

I have the protection plan, mainly because a TiVo costs quite a bit to replace. It's $5/month extra and gives you the same "customer service" that cable does, including the availability of a tech to come out to your house to troubleshoot your system.