Repair on Installation - Bad Installer?

[tco]

Background:

I've recently had an issue with one of HD receivers.

I was getting 771 messages with the receiver always searching for signal. This was occurring on my h23-600. My HDDVR HD-22 was working like a champ.

Because the HR-22 was not having issues, I didn't think the issue was with the alignment.

After calling DTV multiple times and having them tell me the issue was weather related they dispatched a technician.


Long story short....One of the cables from the dish to my basement where the connects for the entire house are had water in it and was causing signal loss. I had a spare cable from the dish and this too had water in it.

The DTV Tech figured this out quick and ran a new cable.

Here is my issue:

1) The Tech ran a new cable and left the old cables in place.
2) He only ran 1 new cable.
3) his install looks like crap. (not tied down, tangled with other cabling)

Should he have removed the old bad cables? Why keep these?

If you know a the spare is bad why not replace it? (Note...Im adding a new receiver next week and will need this cable for multiswitch installation...I informed the tech of this.)

Am I off base here?

[jdspencer]

No, you are not off base. The tech should have replace all bad cables. Make sure when you upgrade with the new receiver that the installer knows this.

[BattleZone]

Yes, the tech should have removed the bad cable, and his new cable should be tied down, etc.

BUT... it is DirecTV policy, back from the beginning of DirecTV providing installs, that DirecTV only provides connections to the equipment currently on your account or that's being added on that work order. DirecTV does NOT pay techs for any "spares", and in most cases, that would come out of his pocket.

So, you have a legit gripe about the neatness issue, but not about the spare cable.