tcooper185
03-26-10, 09:21 AM
I came home yesterday and my wife said the Dish box was dead again. Sure enough, it was...the fan was running inside, but there wasn't any hard-drive reading sound, and no video coming out of the back.
I've had to send 2 boxes back (Hard Drive died on one, Power Supply died on another), so I know all the troubleshooting steps: unplug/replug HDMI, switch to component, hard-reset the box with the power button, unplug the power and coax cables from the box for 5 minutes, etc. I did all of those, 3 times. No luck.
So, I call Tech Support. Got a nice guy in Houston who had me do the same things as above. Well, while we're just talking on the phone, the Acquiring Satellites screen comes on my TV. It's slow, but it acquires sats, and tunes a channel.
Well, that worked for about 10 minutes. Screen went black, lights on the front of the box went off, fan stays on. A few minutes later, green light comes on the box, then off, then on again. I call Dish, get sent to the Philippines. While I'm on the phone with him, it comes back on again, then off again. I get sent to Advanced Tech Support, and of course, it stays on the whole conversation. He ends up noting in my account to RMA the box if I call back again. And, naturally, 45 minutes later, it goes out.
During the questions, I'm asked if the box is plugged directly into the wall, or in a surge protector. I answer the wall, but I'm curious why that might be a problem. I can understand if they have concerns about the box being hard-powered off and on regularly, but could other issues come from being connected to a power strip (not surge protector, but power strip). If a user's HDTV, DVD player, Dish Box, HTPC, and stereo receiver were all plugged into the same power strip, and none of the other devices had issues, why would the Dish box have issues?
Hypothetically-speaking, would plugging the box into a power strip (that is never turned off and isn't a surge protector) be causing the early death of these boxes?
I've had to send 2 boxes back (Hard Drive died on one, Power Supply died on another), so I know all the troubleshooting steps: unplug/replug HDMI, switch to component, hard-reset the box with the power button, unplug the power and coax cables from the box for 5 minutes, etc. I did all of those, 3 times. No luck.
So, I call Tech Support. Got a nice guy in Houston who had me do the same things as above. Well, while we're just talking on the phone, the Acquiring Satellites screen comes on my TV. It's slow, but it acquires sats, and tunes a channel.
Well, that worked for about 10 minutes. Screen went black, lights on the front of the box went off, fan stays on. A few minutes later, green light comes on the box, then off, then on again. I call Dish, get sent to the Philippines. While I'm on the phone with him, it comes back on again, then off again. I get sent to Advanced Tech Support, and of course, it stays on the whole conversation. He ends up noting in my account to RMA the box if I call back again. And, naturally, 45 minutes later, it goes out.
During the questions, I'm asked if the box is plugged directly into the wall, or in a surge protector. I answer the wall, but I'm curious why that might be a problem. I can understand if they have concerns about the box being hard-powered off and on regularly, but could other issues come from being connected to a power strip (not surge protector, but power strip). If a user's HDTV, DVD player, Dish Box, HTPC, and stereo receiver were all plugged into the same power strip, and none of the other devices had issues, why would the Dish box have issues?
Hypothetically-speaking, would plugging the box into a power strip (that is never turned off and isn't a surge protector) be causing the early death of these boxes?