Billing change - complicated, please advise!

[melissalb]

I found out that I have been paying a TV2 receiver connection fee of $5.00 for probably over 4 years even though it has been connected to the telephone this whole time. I reviewed several statements and found that my bill has actually gone down from around $60 to $47. They removed my leased receiver fee and my TV2 receiver connection fee out of the blue.

My question is this.... I feel like I should be reimbursed for the years they have been overbilling me for the TV2 charge. But if I call them to request this, will they notice they've lowered my bill and raise it again? I've been a dish network customer for years, I have a 522 dual dvr. I've been out of contract for awhile.

Here's my billing examples....

Dec 2009 bill:
Dish Latino Dos $42.99
Dish Network Service Fee 5.98
Leased receiver fee 5.00
TV2 receiver connection 5.00
(you can save $5 by connecting to telephone)

Jan 2010 bill:
Dish Latino Dos $42.99
Dish Network Service Fee 5.98
Leased receiver fee 5.00

April 2010 bill:
Dish Latino Dos $39.99
DVR service 6.00

Thanks for any advice you can give me!

[RasputinAXP]

Dish Latino Dos is $39.99. http://www.dishnetwork.com/packages/spanishProgramming/customer.aspx

The TV2 fee was removed from all accounts in January.

They won't reimburse you for the TV2 fee, though. It was automatically applied by the computer when it didn't detect your receiver "phoning home."

[SaltiDawg]

...

My question is this.... I feel like I should be reimbursed for the years they have been overbilling me for the TV2 charge. ...

There have been threads on this previously. While Dish made a billing mistake, you did not meet your responsibility to review your bill over a period of years. Had the mistake gone the other way, would you pay Dish the amount you were undercharged over a period of four years had you been informing them of their error?

IIRC you may get a refund for like the past two months.

[melissalb]

Dish Latino Dos is $39.99.
The TV2 fee was removed from all accounts in January.

They won't reimburse you for the TV2 fee, though. It was automatically applied by the computer when it didn't detect your receiver "phoning home."

I saw that the dish latino dos price was lowered. Can't argue with that! Thanks for the info about the TV2 fee!

[melissalb]

There have been threads on this previously. While Dish made a billing mistake, you did not meet your responsibility to review your bill over a period of years. Had the mistake gone the other way, would you pay Dish the amount you were undercharged over a period of four years had you been informing them of their error?

IIRC you may get a refund for like the past two months.


Thanks! I don't know why I didn't review them before. I was on the paperless billing and just didn't check. My bad!