View Full Version : Cancel Dish and Re-Sign up
NetworkGuy
04-21-10, 02:13 PM
I am having so much trouble trying to upgrade to HD, I am tempted to just cancel. (I am way past my original 2 year commitment.) And then after a few months, sign-up as a new customer.
Has anyone done this? Cancelled and then come back?
What can I expect?
Thanks,
John
Kent Taylor
04-21-10, 02:28 PM
What kind of trouble are you having?
Is it that they won't give you everything you think you deserve for free or is there a technical problem?
The free stuff problem would be one of your own making and we can't help you with that.
If the problem is technical in nature, canceling isn't going to fix it. We may be able to help you solve a technical problem.
If you cancel, you cannot resign for six months.
NetworkGuy
04-21-10, 02:48 PM
The problem is simple. I want to upgrade to HD.
Current Equiptment:
- Dish 500 (110 / 119) Western Arc
- DVR 625
- DVR 622
- 200 Channel Package
- NYC Locals
From reading, I thought they could just replace the Dish 500 with a 1000.2. Unfortunately, Dish is not willing to do this. They want to use a 1000.4, which will need to be installed on the front of the house. (I finally got my wife to agree to that.)
The problem is that I want a 722K and they keep sending a tech with 622's. I refuse to sign-up for a 2 year commitment with equipment that I do not want.
The CSR promise me the order will have a 722K, but when the tech arrives, he tells me he only has 622's.
A local dealer with give me the exact equipment I want for a NEW install. That is why I am thinking of canceling.
Thanks,
John
Have you considered switching to DirecTV? :)
NetworkGuy
04-21-10, 03:50 PM
Actually, I will probably switch to Comcast. I have their Internet and basic Cable. Switching to HD, is a simple phone call. The only problem is that I do not like their DVR and I see no reason to pay Tivo $15 a month for equipment I own.
Thanks,
John
Try calling the install company and see if they can round a 722k up before they come out.
RasputinAXP
04-21-10, 04:50 PM
The problem is simple. I want to upgrade to HD.
Current Equiptment:
- Dish 500 (110 / 119) Western Arc
- DVR 625
- DVR 622
- 200 Channel Package
- NYC Locals
From reading, I thought they could just replace the Dish 500 with a 1000.2. Unfortunately, Dish is not willing to do this.
As has been mentioned, Dish CANNOT do this. NYC HD locals are only on 61.5, and the 1000.2 is 110/119/129 ONLY.
Stewart Vernon
04-21-10, 05:25 PM
The Dish choice problem notwithstanding...
I completely agree on the problem about being able to order the desired equipment. This happened to me recently when I was trying to swap out my 622 for a 722 and they couldn't even do that... Essentially I was told "you get what you get" and that they couldn't guarantee what receiver you would get.
I assume if you order a 922 you can get that guaranteed... but it would appear it is like pulling teeth to get a 722 or 722K on purpose.
That's a big customer service problem Dish needs to plug up.
Galaxie6411
04-21-10, 05:38 PM
What about buying a 722 on ebay and selling one for both of your old receivers? I agree they should just have a 722 for you.
BattleZone
04-21-10, 07:45 PM
That's a big customer service problem Dish needs to plug up.
What Dish is doing is no different than DirecTV or Comcast or anyone else. You get to order an "HD Duo DVR" and you get what you get. Since it's being leased to you, all they have to do is get a working unit to you. It doesn't have to be any specific model.
I don't see that changing anytime soon. Notice that Dish has gone away from using specific model numbers and is now using generic descriptions (Solo DVR, etc.). This is to help decouple users from expecting a specific model.
......A local dealer with give me the exact equipment I want for a NEW install. That is why I am thinking of canceling.......
Why not have your local dealer do the upgrade for you? The economics for him are no different for a 622, 722 or 722k upgrade. If you cancel service intending to open a new account under the former customer promo (FORMERSDHA24), you must wait at least 3 months to do so.
Stewart Vernon
04-21-10, 11:24 PM
What Dish is doing is no different than DirecTV or Comcast or anyone else. You get to order an "HD Duo DVR" and you get what you get. Since it's being leased to you, all they have to do is get a working unit to you. It doesn't have to be any specific model.
I don't see that changing anytime soon. Notice that Dish has gone away from using specific model numbers and is now using generic descriptions (Solo DVR, etc.). This is to help decouple users from expecting a specific model.
The problem here, is exactly what I encountered when I tried to upgrade to a 722 from a 622. I was sent another 622! So why, as a customer, would I pay an upgrade and commit for 2 years just to have the same kind of receiver I already had without commitment?
This is why Dish needs to fix the system... because they will lose some customers over this sort of screw up. They didn't lose me, but I know others who would leave after a couple of times of sending out the wrong receiver like that and being told "sorry, you get what you get and like it"... which is essentially what I was being told... so I've still got my 622 and sent the other one back and stopped trying to upgrade it.
BattleZone
04-22-10, 07:25 AM
I agree that Dish's system is broken in that they shouldn't allow "upgrades" from and to the same "family" of receiver, because under their own descriptions, it isn't really an upgrade. The 622/722/722k are all in the HD Duo DVR family, and are seen as equal, so they shouldn't routinely allow (without supervisor approval with further explanation) folks to use the "upgrade" (Dish'n It Up) to go from a 622 to a 722k, since the 722k is in no way guarenteed.
But, really, among their entire client base, there are probably only a few thousand subscribers who would even know the difference, so they see it as a very tiny, insignificant problem, where you, individually, see it as a Big Deal(tm). It sucks, but there's nothing you can do about it, EXCEPT, as suggested, find a local retailer, who *can* assure you a specific model. I do that for my customers all the time.
Stewart Vernon
04-22-10, 03:09 PM
Agreed. And that might be one way to plug the hole. they could just stop allowing those kinds of "upgrades". Customers like me wouldn't like that, BUT at least they wouldn't put me through the non-upgrade hassle scenario that way.
Of course they also have things like the 722K OTA module costing more and some receivers costing more to lease per-month...
I'd agree to the "family" concept if all receivers in a given family would cost the same to upgrade, would cost the same per month, and wouldn't have add-on modules like the 722K.
To my thinking... 622/722 as a family, 722K as a unit, and 922 as a unit.
Kent Taylor
04-22-10, 05:06 PM
To my thinking... 622/722 as a family, 722K as a unit, and 922 as a unit.
Absolutely. Now if I could only get a CSR to agree to that.
Lt Disher
04-22-10, 05:09 PM
Is it possible to order the OTA module with the upgrade, forcing them to send a 722K and then returning the OTA shortly thereafter. Once the 722 is in the house, I doubt they would swap it out.
Kent Taylor
04-22-10, 05:11 PM
That's been suggested before. It's sounds reasonable so I think I'll try it. Of course, the OTA module is the reason I would upgrade.
Is it possible to order the OTA module with the upgrade, forcing them to send a 722K and then returning the OTA shortly thereafter.Are you sure about that? I'll bet that they won't let you order the OTA module until after you've successfully activated a K receiver. That's how D* seems to be handling it.
The 622 was an upgrade from older receivers. Then the 722 was an upgrade from the 622. Then the 722K was an upgrade from 622/722. In my not so humble opinion there is enough difference between the 622/722 and the 722K that the K should still be an upgrade.
It just seems a bit suspicious to me that they lumped all 3 together in the same family just before releasing their vaunted 922 which doesn't yet do what they said it would do. So now if you want an upgrade, they have one for you. Doesn't matter if you want a true dual outlet without slinging stuff. Doesn't matter if you only want to run some coax to TV2 and be done with it. And as for "dual tuner" DVRs, isn't the 922 a dual tuner? Then maybe it should be in the "you get what you get" pool.
I'm actually looking forward to the end of my commitment this summer so I can get true multi-room viewing. Watch the HD DVRs from any room with a DVR or HD receiver in it. And all in HD if the original is in HD.
Lt Disher
04-22-10, 06:23 PM
Are you sure about that? I'll bet that they won't let you order the OTA module until after you've successfully activated a K receiver. That's how D* seems to be handling it.
That was meant to be a question. I forgot the ? I don't know, but was just asking if that might work. Evidently, it will not.
SaltiDawg
04-22-10, 06:31 PM
Are you sure about that? I'll bet that they won't let you order the OTA module until after you've successfully activated a K receiver. That's how D* seems to be handling it.
When I upgraded one of my 622's to a 722k about six months ago, they included the OTA module in the box with the 722. There was no cost for the upgrade and no cost for the OTA module.
BattleZone
04-22-10, 06:35 PM
Dish doesn't base their receivers on tuners, but rather on outputs.
The 722k is an "HD Duo DVR", as are the 622 and 722. The 922 is an "HD Solo DVR w/Sling". Very different (and new) "family".
BattleZone
04-22-10, 06:36 PM
When I upgraded one of my 622's to a 722k about six months ago, they included the OTA module in the box with the 722. There was no cost for the upgrade and no cost for the OTA module.
That's extraordinarily unusual. The OTA module isn't even made by the same manufacturer as the receiver, and having handled over 1000 722ks, I've never had one with the OTA module in the box.
It might have been a reman that had the OTA module inadvertently left installed...
Dish doesn't base their receivers on tuners, but rather on outputs.
The 722k is an "HD Duo DVR", as are the 622 and 722. The 922 is an "HD Solo DVR w/Sling". Very different (and new) "family".
Doesn't the 922 have 2 tuners? And you can record from both at the same time and watch a recorded program? Sounds kinda like a dual DVR to me. I know the second output is sling only.
My point is if there are enough differeces between a 922 and the others, there are enough differences between a 722K and the 622/722 that the K should remain an upgrade from the 622/722.
SaltiDawg
04-23-10, 07:04 AM
That's extraordinarily unusual. The OTA module isn't even made by the same manufacturer as the receiver, and having handled over 1000 722ks, I've never had one with the OTA module in the box.
It might have been a reman that had the OTA module inadvertently left installed...
"Inadvertently?" I don't think so. lol
The CSR took the order and they shipped me what I ordered. I have seen dozens of posts that say it is impossible for the CSR to insure that a 722k and not a 622/722 will be shipped. That may be the case now, but I can assure you it was not six months ago. Oh yeah, they did indeed extend my contract two years.
Also, I don't know what the manufacturer of the OTA module versus the manufacturer of the 722k has to do with it. Does the same manufacturer make the remotes? The cables?
I don't know if my 722k was a re-manufactured unit, nor do I care.
EDIT: I called E* to find out when my commitment expires. July 2011, so apparently it was not six-months ago that I got my free 722k and OTA Module, rather it was 10 months ago.
BattleZone
04-23-10, 07:14 AM
Doesn't the 922 have 2 tuners? And you can record from both at the same time and watch a recorded program? Sounds kinda like a dual DVR to me. I know the second output is sling only.
Again, Solo vs Duo is about independently-controlled OUTPUTs, and has nothing to do with TUNERS.
And with the Sling integrated, it's clearly a very different class.
My point is if there are enough differeces between a 922 and the others, there are enough differences between a 722K and the 622/722 that the K should remain an upgrade from the 622/722.
Well, all I can say is that Dish disagrees with you.
NetworkGuy
04-23-10, 11:20 AM
What is interesting is that I can specifically order a ViP 922. But I have have pay $200 and it is still a leased machine.
How do I find a local dealer who would handle an upgrade?
Thanks,
John
Kent Taylor
04-23-10, 11:46 AM
That is an upgrade.
coldsteel
04-23-10, 12:57 PM
And the 922's considered a different model type than the 622/722/K.
How do I find a local dealer who would handle an upgrade?Do they have telephone directories where you come from?
Do they have telephone directories where you come from?
Do they still print those things?
Do they still print those things?I get three or four conventional printed directories each year from various publishers. I even get a couple at the vacation home that has never had a telephone.
Actually, I will probably switch to Comcast. I have their Internet and basic Cable. Switching to HD, is a simple phone call. The only problem is that I do not like their DVR and I see no reason to pay Tivo $15 a month for equipment I own.
Thanks,
John
Comcast's triple play option phone/internet/TV($99. a month) is a pretty good option(price wise) if I was in a Comcast area I would be tempted to try it.I do have 3 family members that have it and they like it.Good Luck!:)
RasputinAXP
04-27-10, 02:28 PM
Comcast's triple play option phone/internet/TV($99. a month) is a pretty good option(price wise) if I was in a Comcast area I would be tempted to try it.I do have 3 family members that have it and they like it.Good Luck!:)
That doesn't get you HD, that's just basic digital service with Comcast with HD locals.
I think I'd rather have a root canal than go back to Comcast.
killzone
05-02-10, 01:27 PM
Again, Solo vs Duo is about independently-controlled OUTPUTs, and has nothing to do with TUNERS.
And with the Sling integrated, it's clearly a very different class.
Well, all I can say is that Dish disagrees with you.
That is because they are idiots. Can a 622 do everything a 722 can do? Now if they designed the 622 such that you could slap a bigger drive in it and it would use the space, then I would agree a 622 with the same drive as a 722 would be the same.
In any case the 922 is a huge miss in my book. That thing should have had 4 tuners and full DLNA support. Maybe in another 5 years.
phrelin
05-02-10, 01:38 PM
In any case the 922 is a huge miss in my book. That thing should have had 4 tuners and full DLNA support. Maybe in another 5 years.Actually, since the 722k I have been suggesting that someone ought to be designing a module with 2 additional satellite tuners that would fit into the OTA module space for those of us who don't have OTA.
Stewart Vernon
05-02-10, 01:48 PM
Actually, since the 722k I have been suggesting that someone ought to be designing a module with 2 additional satellite tuners that would fit into the OTA module space for those of us who don't have OTA.
I thought about that too... Only thing I wondered was... who would have enough coax lines ran to that location to drive those other 2 tuners?
For receivers like the 922/722K (and others) you either would need 4 individual coax lines OR 2 individual lines and 2 DPP-separators.
People today who already have 2 lines probably have no DPP separators... people with a DPP separator don't have the other line and would need another separator.
Maybe not a huge deal... but it would certainly become more than just a drop-in module if coax needed to be ran.
phrelin
05-02-10, 02:40 PM
I thought about that too... Only thing I wondered was... who would have enough coax lines ran to that location to drive those other 2 tuners?
For receivers like the 922/722K (and others) you either would need 4 individual coax lines OR 2 individual lines and 2 DPP-separators.
People today who already have 2 lines probably have no DPP separators... people with a DPP separator don't have the other line and would need another separator.
Maybe not a huge deal... but it would certainly become more than just a drop-in module if coax needed to be ran.I'd just to have to change switches. Right now I have four lines running from a DP34 to my 722 and 612 because the last moron who came out to replace the DPP44 didn't bring a replacement DPP44.
So, since it's all about me, all I'd need as a DPP44 and those splitter thingys and I could feed two 722k's with 4 receivers each.:sure:
Can a 622 do everything a 722 can do?Yes, as a matter of fact, it can.
Stewart Vernon
05-02-10, 09:28 PM
Yes, as a matter of fact, it can.
I could be wrong.. but I thought I remembered reading somewhere that the 722 had a newer chipset than the 622... and that it supported AVC encoding in addition to MPEG2/MPEG4... and while that hasn't ever been used for anything (that I know of), wouldn't that technically mean the 622 cannot do everything the 722 can?
Might be a moot point, of course, as both receivers are unlikely to see new features added... so for all intents and purposes, it is probably correct to assume they are essentially the same even if they aren't.
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