MRV/DECA Going National May 13th

[CuriousG]

Just got off the phone with D*. I had been transferred to the "multi-room group" due to the nature of my questions (converting from older dish to SWM). The rep advised me to wait to convert to SWM until next week as MRV/DECA was going national on the 11th and I would get a better deal on the SWM conversion.

She also confirmed the pricing that has been posted here. $99 for the hardware and $49 for the installation.

[matt]

Cool

[harsh]

Also confirmed for "next week" in the Q1 Earnings Call as reported by Doug Brott.

[Jason Whiddon]

Wish we could go ahead and schedule appointments. I assume we'll be getting a NR SW update? Or not?

[zudy]

Cool I will be ordering mine next week.

[Doug Brott]

Don't get disappointed if you call in on 5/11 and they ask you to call back on 5/13 ;)

[Jason Whiddon]

Mannnnnnnnnnnn. Dont say that!

[sigma1914]

Also remember....DECA & MRV does not mean you get Hx24s.

[rhipps]

Don't get disappointed if you call in on 5/11 and they ask you to call back on 5/13 ;)

Thanks Doug. Will hold my call until 5/13 :)

BTW, do you know if there will be an installation charge for folks who have the D* service plan (like me)?

[ShapeGSX]

She also confirmed the pricing that has been posted here. $99 for the hardware and $49 for the installation.

What does "the hardware" you are referring to consist of?

I suffered through the first days of the HR20-700, I AM going to end up with an HR24 one way or another. :lol:

[sigma1914]

What does "the hardware" you are referring to consist of?

I suffered through the first days of the HR20-700, I AM going to end up with an HR24 one way or another. :lol:

DECA modules.

[ShapeGSX]

Any idea what kind of charge there will be for a SWiMLine dish setup with MRV and an HR24 to replace a DirecTivo?

Is it $99 + $49 + $199 ?

Any deals for good accounts?

I was hoping to buy the HR24 at Best Buy, but they aren't going to carry DirecTV receiver equipment anymore. :mad:

[Doug Brott]

Any idea what kind of charge there will be for a SWiMLine dish setup with MRV and an HR24 to replace a DirecTivo?

Is it $99 + $49 + $199 ?

Any deals for good accounts?

I was hoping to buy the HR24 at Best Buy, but they aren't going to carry DirecTV receiver equipment anymore. :mad:

YMMV .. It could be what you've posted, you may end up doing better.

[BattleZone]

Any idea what kind of charge there will be for a SWiMLine dish setup with MRV and an HR24 to replace a DirecTivo?

Is it $99 + $49 + $199 ?

Yes, except you can only specify "HD-DVR", you can't specify "HR24". You'll get what the tech has available that day.

Any deals for good accounts?

Usually. Call or check online when you're ready.

I was hoping to buy the HR24 at Best Buy, but they aren't going to carry DirecTV receiver equipment anymore. :mad:

Don't bet on it. Most likely, it's just that the old SKU numbers were deleted from BB's system so that they couldn't be re-ordered. Anyone who is taking the word of a BB drone on a national policy is, well, lacking life experience... :)

[ShapeGSX]

Yes, except you can only specify "HD-DVR", you can't specify "HR24". You'll get what the tech has available that day.

I'll either buy one elsewhere, or I'll (nicely) tell the tech to take a hike and come back with the one that isn't slow as molasses. :)

Don't bet on it. Most likely, it's just that the old SKU numbers were deleted from BB's system so that they couldn't be re-ordered. Anyone who is taking the word of a BB drone on a national policy is, well, lacking life experience... :)

I'm the one that talked to the BB drone today at lunch. If he didn't have such a believable reason for not carrying them, I would have shrugged it off. The fact that they disappeared from the web site and he said that they weren't going to carry DirecTV receivers anymore is pretty damning. :(

The fact that another person got the exact same story from another BB employee in a completely different store on the same day? Yeah, I'm not counting on seeing HR24s in Best Buy.

[RobertE]

Thanks Doug. Will hold my call until 5/13 :)

BTW, do you know if there will be an installation charge for folks who have the D* service plan (like me)?

The service plan WILL NOT cover the MRV installation. The plan is for repair of service, not to enhance the service.

[iceturkee]

Don't get disappointed if you call in on 5/11 and they ask you to call back on 5/13 ;)


the tech who swapped my bad hr20 a few weeks ago told me he had just completed training and the national rollout was, in fact, may 13.

[MizzouTiger]

So, as far as "MRV going national" on 5/11, does that mean that is when they are going to start charging for it?? If so, does that mean it is going to stop functioning for me and then I need to call D* to re-activate? I have had my receivers networked from the beginning when Media Share was being CE tested and don't see a need to go the DECA route at this time (although I may change my mind on that in the future). Just wondering.:confused:

[RobertE]

So, as far as "MRV going national" on 5/11, does that mean that is when they are going to start charging for it?? If so, does that mean it is going to stop functioning for me and then I need to call D* to re-activate? I have had my receivers networked from the beginning when Media Share was being CE tested and don't see a need to go the DECA route at this time (although I may change my mind on that in the future). Just wondering.:confused:

It's not 5/11, its 5/13.
The free "beta" ends on 5/20.

[Hdhead]

It's not 5/11, its 5/13.
The free "beta" ends on 5/20.

So we only got 7 days to install and not get interrupted?

[LameLefty]

So we only got 7 days to install and not get interrupted?

You have 7 days to call and get the flag set on your account. So far, it's not at all certain that a truck roll is going to be required.

[jcwest]

I'm planning to get MRV/DECA when available.

One question for early addaptors:
If you have UPS's installed on all DVR's but not the power injector for the SWM/DECA system, how long does it take the SWM system to "reboot" or initialize or whatever it does after a power blip?

Thanks J C

[dwcolvin]

I'm planning to get MRV/DECA when available.

One question for early addaptors:
If you have UPS's installed on all DVR's but not the power injector for the SWM/DECA system, how long does it take the SWM system to "reboot" or initialize or whatever it does after a power blip?


The obvious solution is to locate the SWM Power Inserter at one of the UPS'ed DVR locations (it can be anywhere a coax goes). Then your recordings don't miss a beat. (You may run into some installers that believe the PI should be 'plugged directly into a wall outlet', which is completely unnecessary. What is true is that you don't want it anywhere someone might turn it off (e.g., a power strip) or unplug it (e.g., to run a vacuum).

Separate is the 'bridge' (DECA BB) to your home network... which is not as critical, though if your router is UPSed, you might as well UPS that, too. (All my DVRs, router, access points, switches, PI and Cable Modem are UPSed).

[jdspencer]

You have 7 days to call and get the flag set on your account. So far, it's not at all certain that a truck roll is going to be required.So, do I have to call to get the MRV flag set even if I'm happy with my HRs being connected to my home network and don't really need DECA?

[RunnerFL]

So, do I have to call to get the MRV flag set even if I'm happy with my HRs being connected to my home network and don't really need DECA?

If you don't MRV will stop functioning. As LameLefty stated no one knows if you'll be required to do the SWM/DECA upgrade or not.

[Doug Brott]

So, do I have to call to get the MRV flag set even if I'm happy with my HRs being connected to my home network and don't really need DECA?

No you do not .. but you will not be able to use Multi-Room Viewing if you don't. The charge will be $3/month regardless of DECA or home networking.

[Doug Brott]

You have 7 days to call and get the flag set on your account. So far, it's not at all certain that a truck roll is going to be required.

If you don't MRV will stop functioning. As LameLefty stated no one knows if you'll be required to do the SWM/DECA upgrade or not.

You will not have to do the SWiM/DECA upgrade .. You WILL be able to use home networking .. It will still cost $3/month ..

The best I can tell, the CSRs are not yet ready for this (think 5/13). You will have to call in when things start, but don't call now as I don't think there is any way to turn it on yet.

[RunnerFL]

You will not have to do the SWiM/DECA upgrade .. You WILL be able to use home networking .. It will still cost $3/month ..

The best I can tell, the CSRs are not yet ready for this (think 5/13). You will have to call in when things start, but don't call now as I don't think there is any way to turn it on yet.

Any idea if those of us who tested DECA are listed in their system as already having SWM/DECA, or are they going to ask if we want to do the SWM/DECA upgrade? :)

[texasmoose]

Any idea if those of us who tested DECA are listed in their system as already having SWM/DECA, or are they going to ask if we want to do the SWM/DECA upgrade? :)

Very cool avatar brau!

[ffemtreed]

So has this been confirmed that I am going to lose MRV on May 20th? Or is this just speculation. Gotta prepare the wife ahead of time.

[jdspencer]

You will not have to do the SWiM/DECA upgrade .. You WILL be able to use home networking .. It will still cost $3/month ..

The best I can tell, the CSRs are not yet ready for this (think 5/13). You will have to call in when things start, but don't call now as I don't think there is any way to turn it on yet.But, will the CSRs insist that I upgrade to SWM/DECA or just enable the MRV flag? The $3 doesn't really bother me as once DirecTV offers us our LiL I can save a bit when DNS drops off the subscription. Let's hope the CSRs are up to the deluge of calls.:)

BTW, when I opted into the Beta MRV how did DirecTV know it? I assume via the network connection, so they already know I opted in. Therefore, should be able to just start charging me the $3 fee. Or is this just too logical?

[veryoldschool]

BTW, when I opted into the Beta MRV how did DirecTV know it? I assume via the network connection, so they already know I opted in. Therefore, should be able to just start charging me the $3 fee. Or is this just too logical?
So you're asking/saying if my four year old was the one that clicked "ok" to the opt-in screen, that means the bill payer will feel it's alright for DirecTV to charge me. :nono:
This will require an adult to confirm the charges being added to the account.

[Doug Brott]

But, will the CSRs insist that I upgrade to SWM/DECA or just enable the MRV flag? The $3 doesn't really bother me as once DirecTV offers us our LiL I can save a bit when DNS drops off the subscription. Let's hope the CSRs are up to the deluge of calls.:)

BTW, when I opted into the Beta MRV how did DirecTV know it? I assume via the network connection, so they already know I opted in. Therefore, should be able to just start charging me the $3 fee. Or is this just too logical?

You will have to call and tell them .. I don't know the specifics, but they will almost certainly be reading you some legal speak that you will have to agree to before they turn it on. I do not think you will be able to order by remote or web, but I'd be happy to be proven wrong on that.

[Doug Brott]

So has this been confirmed that I am going to lose MRV on May 20th? Or is this just speculation. Gotta prepare the wife ahead of time.

If you are choosing to not pay, then I'd say that the 20th is a good day to call "the end."

[ffemtreed]

If you are choosing to not pay, then I'd say that the 20th is a good day to call "the end."

Thanks for the heads up!

With only two boxes and only me and my wife living here its not worth it to me. Plus its a little about principle about not paying for a software update either, but that's not for this thread.

Also if having to call in is true that further makes my decision easier. I HATE calling them!

[Herdfan]

I do not think you will be able to order by remote or web, but I'd be happy to be proven wrong on that.

I would be very happy for you to be proven wrong. :D;)

I remember the good old days when you could add a new receiver online.

[Herdfan]

Gotta prepare the wife ahead of time.

Gotta think $3/mo is well worth it to keep the wife happy. :eek2::)

[Doug Brott]

Gotta think $3/mo is well worth it to keep the wife happy. :eek2::)

I'd agree with that ..

[ffemtreed]

Gotta think $3/mo is well worth it to keep the wife happy. :eek2::)

She will be happy, i told her i'll give up my gamefly and we can get netflix back. Also after the summer is over and I drop my extra old box that I activated for my camper i might check out MRV again.

[veryoldschool]

Gotta think $3/mo is well worth it to keep the wife happy. :eek2::)
If it was only that easy to keep them happy, we'd ALL pay the three bucks a month. :lol:

[hitokage]

I remember the good old days when you could add a new receiver online.
There are some CSRs that think you still can :confused:.

[Hdhead]

Called to see if I could set up an appointment for MRV installation. Told me to call back on Thursday and they would be able to set it up right away.:)

[V'ger]

What are the odds, DirecTV is going to extend commitment dates with abd without DECA hardware when you call in?

[veryoldschool]

What are the odds, DirecTV is going to extend commitment dates with abd without DECA hardware when you call in?
Quite low would be my guess since going with the DECA upgrade doesn't have a commitment unless there is a receiver swap as part of it.

[lugnutathome]

I can confirm that they have no way to just turn it on yet. As of Sat they did not and sounded like they might not be prepared come stated cut over day.

So far I've been through 4 different call requests (given I am in one of the test markets) and I get different stories from each but consistently informed they can do nothing short of a new DECA install till post national roll out.

I had hoped that being in one of the test markets I could just get the boxes authorized and avoid the post national rush but NOOO. I'm pretty certain the field techs are authorizing the receivers individually at the sites now which implies to me a keyword search would make it fizz:rolleyes:

I initiated several of the calls and had another email case escalated several levels. Got the escalated "This is how we'll tell you no today" response at mile 53 of a 73 mile bicycle ride I was doing up in Lewis County WA. When I couldn't get them to answer a direct question I gave up and thanked them for telling me no yet again.

"People in my market can subscribe but you say you cannot assure me of no interruption of this service". "So then those that signed up and are already paying may lose their service temporarily as well?" Sigh...

Am doing my best to make noises so the powers that be see a demographic such as mine exists and needs consideration.

It's a bit frustrating as I'm offering them the money with no up front investment on their side. Even if they roll the truck and have their tech "tag up" and they do nothing but authorize all 9 receivers someone is losing money on my install.

Don "patiently impatiently waiting" Bolton


You will not have to do the SWiM/DECA upgrade .. You WILL be able to use home networking .. It will still cost $3/month ..

The best I can tell, the CSRs are not yet ready for this (think 5/13). You will have to call in when things start, but don't call now as I don't think there is any way to turn it on yet.

[gary900]

You have 7 days to call and get the flag set on your account. So far, it's not at all certain that a truck roll is going to be required.

I just called to get the "flag" set and was told that option is not available yet. The CSR thought that 5/13 would be the date but couldn't be sure.

[dsw2112]

I had hoped that being in one of the test markets I could just get the boxes authorized and avoid the post national rush but NOOO. I'm pretty certain the field techs are authorizing the receivers individually at the sites now which implies to me a keyword search would make it fizz:rolleyes:

A co-worker of mine lives in Denver and just got the DECA upgrade. The tech's "keyword" in his case was "opt-in" on the beta screen... I'm curious to see what happens in his case when the beta ends.

[Doug Brott]

I just called to get the "flag" set and was told that option is not available yet. The CSR thought that 5/13 would be the date but couldn't be sure.

Yup .. I wouldn't even bother until 5/13.

[lugnutathome]

This would indicate there is NO real early sign up at all then and that somehow early subscribers will have to get the actual authorization when the mechanism in the DTV support software exists. This implies someone will have to trigger these either from a list or special notation on the accounts themselves.

Probably some IT droid having to run a program off a list from some excel spreadsheet somewhere:eek2:

Don "glad it's not me" Bolton

Could be a bit ugly
A co-worker of mine lives in Denver and just got the DECA upgrade. The tech's "keyword" in his case was "opt-in" on the beta screen... I'm curious to see what happens in his case when the beta ends.

[RobertE]

Anyone who bothers to call in before 5/13 is pissing into the wind. You are wasting your time and the CSRs time.

[lugnutathome]

Came to that conclusion the hard way...:grin:

Don "the world is flat like my head" Bolton

Anyone who bothers to call in before 5/13 is pissing into the wind. You are wasting your time and the CSRs time.

[jdspencer]

I'll wait until MRV stops working and then maybe I'll call. I can always move some SLs to the LR DVR and leave the BR one for backup.

Any reason why DirecTV won't offer the MRV option online? Oh yeah, they need to verify that you have the correct equipment.

What are the chances that if and when I do call, they will try to force an equipment upgrade on me? Even if I'm satisfied with using my network?

[Doug Brott]

I'll wait until MRV stops working and then maybe I'll call. I can always move some SLs to the LR DVR and leave the BR one for backup.

Any reason why DirecTV won't offer the MRV option online? Oh yeah, they need to verify that you have the correct equipment.

What are the chances that if and when I do call, they will try to force an equipment upgrade on me? Even if I'm satisfied with using my network?

If I were DIRECTV and I were the script writer, the chances of offering/suggesting DECA over Ethernet would be 100%.

[Davenlr]

What are the chances that if and when I do call, they will try to force an equipment upgrade on me? Even if I'm satisfied with using my network?

I called today to activate a new receiver. After I was through with that, as an afterthought, I asked the lady (it was the access card department) if she could just go ahead and authorize my account for MRV now, so I wouldnt have to call in later.

She questioned me extensively to make sure I actually had DECA adapters or a DECA box, and even made me go outside to the dish to verify the SWM lnb had a "green dot" sticker on it (It did, dont know whats up with that). She put me on hold for a while, and came back and said my receivers all "passed" except my H21-200. Since I had disconnected the H21-200 to hook up the HR24-500, I can only assume they actually pinged the receivers to make sure they were connected, or else I dont know how she would have known the H21-200 wasnt "passing".

Anyway, she said she would update my account, and then made sure I was aware of the $3 a month fee.

You can take what you want from that info, as to what they will or wont do :)

[SBacklin]

I am using MRV right now....beta....through my home network. I read this thread. Am I correct in understanding that on the 20th...if I don't call in and say "hey, I still want MRV, I understand there will be a $3 fee", that it will be turned off?

Am I correct in reading that I could call in as early as the 13th to tell them I still want it to avoid interruption with MRV?

Am I also correct in that I do have a choice with either using DECA or continue using my home network...the fee still applies? They will push a SWiM/DECA upgrade and I can actually refuse it and still get MRV?

[litzdog911]

I am using MRV right now....beta....through my home network. I read this thread. Am I correct in understanding that on the 20th...if I don't call in and say "hey, I still want MRV, I understand there will be a $3 fee", that it will be turned off?

Yes.

Am I correct in reading that I could call in as early as the 13th to tell them I still want it to avoid interruption with MRV?

Yes.

Am I also correct in that I do have a choice with either using DECA or continue using my home network...the fee still applies? They will push a SWiM/DECA upgrade and I can actually refuse it and still get MRV?

We think so. Not 100% sure yet.

[SBacklin]

Yes.



Yes.



We think so. Not 100% sure yet.
On the last one, which part are we not sure about?

[veryoldschool]

On the last one, which part are we not sure about?
We believe you'll be able to use your own network and still pay the fee.

[Doug Brott]

We believe you'll be able to use your own network and still pay the fee.

You will be able to use your home network .. It's the "how" that is still alluding us. I suspect it will become clear on 5/13 when folks start trying to turn it on.

[jdspencer]

What are the chances that DirecTv will have the MRV option on the website? Probably the same as having your commitment date on it. :)

[Doug Brott]

What are the chances that DirecTv will have the MRV option on the website? Probably the same as having your commitment date on it. :)

You know .. I don't think this is going to happen, but as I noted earlier. I hope I'm wrong on this one and that it's just another feature you can check (after agreeing to the legalese) on the web page.

[Doug Brott]

OK folks, what I am about to say is not fully confirmed .. It's more from information I've pieced together from multiple sources than from one single message. It may not be 100% accurate, but should follow along similar lines:

How to Sign up for MRV if you are on Ethernet (not DECA)

On May 13th you might start receiving a message indicating that you need to call in to DIRECTV to activate MRV
If not, on or about May 20th, MRV will stop working and you will receive the message.
You will need to call DIRECTV using the phone number from the on screen message. It might be the main DIRECTV number, it might be a special number (I don't know).
Beginning on May 13th (not before), DIRECTV CSRs should have a screen on which to allow you to activate MRV .. They will have to read you some legalese that you must agree to before MRV will be activated using your home network.
Once activated, you will be charged $3/month for the use of MRV and DIRECTV will not provide you support for MRV beyond the question "Would you like to upgrade to DECA?"


I'm sure someone will have tried this before I even wake up tomorrow :lol:

Odds are there will be a few growing pains as this ramps up.

[dave29]

Thanks for the info Doug!

Sounds like good news for the ethernet guys.

[JACKIEGAGA]

Great news for me Im hardwired

[lugnutathome]

YEEEEEEE HAAAAW!

Don "and there was much rejoicing" Bolton

[RunnerFL]

Once activated, you will be charged $3/month for the use of MRV and DIRECTV will not provide you support for MRV beyond the question "Would you like to upgrade to DECA?"


Are they going to know that those of us who tested DECA already have DECA or are they going to be surprised when we answer their question by saying "I already have DECA"? :)

[dwcolvin]

How to Sign up for MRV if you are on Ethernet (not DECA)


What about folks who have DIY DECA (or hybrid DECA/Ethernet networks)? :D

[dave29]

Are they going to know that those of us who tested DECA already have DECA or are they going to be surprised when we answer their question by saying "I already have DECA"? :)

Just tell 'em that you bought them from Solid Signal.

[bobnielsen]

Just tell 'em that you bought them from Solid Signal.

+1

Has anyone received a DECA from Solid Signal yet? The website says they are in stock but my order (from Monday) is still "In Process".

[Doug Brott]

What about folks who have DIY DECA (or hybrid DECA/Ethernet networks)? :D

We can refine the response over the next few days :p

[sungam]

+1

Has anyone received a DECA from Solid Signal yet? The website says they are in stock but my order (from Monday) is still "In Process".

Two DECA and one BSF ordered yesterday and arrived today via FedEx ground. HR24 ordered on 5/7 is still 'In Process'

[waylonrobert]

In examining what the DECA adapters look like, and looking at Solid Signal's product page, I don't see how they could restrict users who want to use their existing home network connections without buying DECA adapters. Some people floated the theory that they would shut off the RJ45 port on the back of the receivers so that users couldn't bypass the DECA adapter. However, since the DECA adapters come with a short ethernet cable, I don't see how they could shut off the RJ45 port, as the adapter still needs some sort of ethernet connectivity.

Logically, it looks like users with their own home network connections setup can use them, but with the caveat that it's not officially supported by DirecTV and you are on your own for support (unless you want to pay the installation fees to get things connected "properly"). I guess we'll see in a few days.

[sungam]

... I don't see how they could restrict users who want to use their existing home network connections without buying DECA adapters. Some people floated the theory that they would shut off the RJ45 port on the back of the receivers so that users couldn't bypass the DECA adapter. However, since the DECA adapters come with a short ethernet cable, I don't see how they could shut off the RJ45 port, as the adapter still needs some sort of ethernet connectivity.


My guess is that if they wanted to they could simply have the receiver look for the DECA device(s) and not enable MRV if no DECA was found. The DECA devices have MAC addresses and could be seen as distinct and identifiable entities on the network.

[lzhj9k]

Doug

Thanks for the leg work for the Hardwired guys

We will see what they say once we receive the message,,

[Lord Vader]

OK, maybe this is a stupid question, but what if one is presently happy with his current hardwired, ethernet setup? Does upgrading to DECA provide any kind of advantage technologically or performance-wise?

[RunnerFL]

OK, maybe this is a stupid question, but what if one is presently happy with his current hardwired, ethernet setup? Does upgrading to DECA provide any kind of advantage technologically or performance-wise?

If you're already wired for Ethernet then you won't get any benefit out of not having to run multiple lines, since you already have. One thing that was noticed in testing however is that streaming within a DECA cloud has no effect on the traffic of your local network whereas having everything on your Ethernet network could cause some slowdowns and such. You may also experience better streaming when using DECA since other network activity will not effect it.

For instance I noticed files copy faster across my network ever since I started testing DECA. Of course, just like with everything else, YMMV.

[dwcolvin]

http://forums.directv.com/pe/RepositoryFileDownloadServlet/10690708/TB%20Issue%209%202010-051210.pdf

http://forums.directv.com/pe/RepositoryFileDownloadServlet/10690704/Connected%20Home%20FAQ051210.pdf

Something to do while waiting to be the first to order ;)

This is interesting:
Question: Customers who have MRV compatible IRDs prior to 5/13/2010 and want to
upgrade to MRV programming Post 5/13/10, do the MRV Support Hardware OLIs get added
to the Order?
Answer: Yes, MRV Support Hardware OLI(s) will appear on the Order. The DIRECTV Call
Center will first offer to drop-ship the necessary MRV Support Hardware to the customer, or
they will setup an Upgrade Order to have a technician install MRV for an additional charge.

[Lord Vader]

If you're already wired for Ethernet then you won't get any benefit out of not having to run multiple lines, since you already have. One thing that was noticed in testing however is that streaming within a DECA cloud has no effect on the traffic of your local network whereas having everything on your Ethernet network could cause some slowdowns and such. You may also experience better streaming when using DECA since other network activity will not effect it.

For instance I noticed files copy faster across my network ever since I started testing DECA. Of course, just like with everything else, YMMV.

Well, I can live with my home network slowed down a megabyte or two. If going to DECA meant a difference in, say, 10MB or more, then I'd say it'd be worth it.

[dave29]

http://forums.directv.com/pe/RepositoryFileDownloadServlet/10690708/TB%20Issue%209%202010-051210.pdf

http://forums.directv.com/pe/RepositoryFileDownloadServlet/10690704/Connected%20Home%20FAQ051210.pdf

Something to do while waiting to be the first to order ;)

This is interesting:
Question: Customers who have MRV compatible IRDs prior to 5/13/2010 and want to
upgrade to MRV programming Post 5/13/10, do the MRV Support Hardware OLIs get added
to the Order?
Answer: Yes, MRV Support Hardware OLI(s) will appear on the Order. The DIRECTV Call
Center will first offer to drop-ship the necessary MRV Support Hardware to the customer, or
they will setup an Upgrade Order to have a technician install MRV for an additional charge.

I heard this one other time, hopefully it is true.

[aandjw]

only DECA hardware needed - will it tie me up for another 12 months?

Any bets? Tomorrow will tell?

[RunnerFL]

Well, I can live with my home network slowed down a megabyte or two. If going to DECA meant a difference in, say, 10MB or more, then I'd say it'd be worth it.

Well I didn't measure the difference but it was significant enough for me to notice that local network performance had increased by a good deal.

[RunnerFL]

http://forums.directv.com/pe/RepositoryFileDownloadServlet/10690708/TB%20Issue%209%202010-051210.pdf

http://forums.directv.com/pe/RepositoryFileDownloadServlet/10690704/Connected%20Home%20FAQ051210.pdf

Something to do while waiting to be the first to order ;)

This is interesting:
Question: Customers who have MRV compatible IRDs prior to 5/13/2010 and want to
upgrade to MRV programming Post 5/13/10, do the MRV Support Hardware OLIs get added
to the Order?
Answer: Yes, MRV Support Hardware OLI(s) will appear on the Order. The DIRECTV Call
Center will first offer to drop-ship the necessary MRV Support Hardware to the customer, or
they will setup an Upgrade Order to have a technician install MRV for an additional charge.

Hmmm, so what are the odds we can get them to drop-ship SWM 16's? :)

[NR4P]

Next two days will be very interesting around here. See who can get what ordered and drop shipped.

[camo]

OK, maybe this is a stupid question, but what if one is presently happy with his current hardwired, ethernet setup? Does upgrading to DECA provide any kind of advantage technologically or performance-wise?

Good question. I heard there might be advancements with a DECA systems in the future.
I understand why they don't want to support home ethernet systems with all the different combination's, you would have a nightmare trying to support all the setups. I'm semi network savvy and have had problems with my own systems over the years.

[SBacklin]

I'm very computer savvy. I run and manage multiple computers in my home and in other homes in my family. I'm basically the IT guy. My network is solid and I see no performance issues at all using my home network. If they don't want to support ethernet setups...that's fine. I can support my own.

[chevyguy559]

YEEEEEEE HAAAAW!

Don "and there was much rejoicing" Bolton

I agree!

chevyguy "always checks out how you sign your name" 559

:lol::lol:

[usnret]

Will we be getting a NR anytime soon, something that takes away the ability to opt into the MRV beta??

[Lord Vader]

I'm assuming that in order to use DECA, then, that a SWM is required, correct? I'd really hate to have someone come out here and replace my current non-SWM and redo all the wiring if it's not necessary; but as I said earlier, if my current hardwired setup is fine, I see no need to "upgrade."

[lugnutathome]

Mere hours till MRV becomes reality:)


As to my signatures for the record... So do I:grin:

Don "it's the voices that control this line:D" Bolton

I agree!

chevyguy "always checks out how you sign your name" 559

:lol::lol:

[hitokage]

The DIRECTV Call
Center will first offer to drop-ship the necessary MRV Support Hardware to the customer, or
they will setup an Upgrade Order to have a technician install MRV for an additional charge.
Yes I'll take everything :D, except the installer :nono2:.

The last time someone came out, they didn't believe or understand my wiring closet :lol:.

[jsmuga]

D* website is down must be changing for MRV upgrades... Update Website is now back up with Whole-Home DVR Service as a choice to call and activate.

[Sully]

D* website is down must be changing for MRV upgrades...
The site is back up and now shows "Whole-Home DVR service" as an option. However, for me it shows that I'm not eligible for the product and have to call into customer service. I'm sure that this is because I don't have DECA/SWM yet.

I tried to call in, but the automated message said that customer service is only available between 8 AM and 10 PM. Looks like I'll have to wait a bit longer. :)

[Billzebub]

I tried to call in, but the automated message said that customer service is only available between 8 AM and 10 PM. Looks like I'll have to wait a bit longer. :)

Same Here

[wilbur_the_goose]

I see a website message, "You're not eligible for this product. Please call Customer Service at 1-800-531-5000. " Huh???

Site also says, "Beta Testing Phase
Please note the DIRECTV Multi-Room DVR service is currently in its beta testing phase for most areas. During this beta phase, the service will be offered at no charge. Once the service is out of beta and has launched nationally there will be a monthly service fee for the service.

Please do not purchase any additional receivers to participate in this beta trial. If your existing receivers are not currently networked please do not network them to participate in the beta testing phase. Once the service launches nationally there will be a special offer available to take advantage of the service.
-------------

Looks like D* isn't rolling out DECA nationally yet.

[jsmuga]

I see a website message, "You're not eligible for this product. Please call Customer Service at 1-800-531-5000. " Huh???

same here I think everyone is going to have to call.....

[hdtvluvr]

So if they drop ship the Deca's, etc., is there a charge?

I have everything in place (Slimline dish, 8 Channel SWiM, and 4-way Swim splitter). Using 2 HR20-700's. I guess I need 3 Deca's and a PI. Is there also another component to prevent the signal from going back to the dish or is that the Deca that is also used to connect to one's router?

BTW, I bought and installed the SWim myself so D* doesn't know about it. How would I get them to flag my account that it is installed?

[Herdfan]

I see a website message, "You're not eligible for this product. Please call Customer Service at 1-800-531-5000. " Huh???

Same here. My guess is its because of the original HDVR2 still listed on my account.

[jsmuga]

Called placed order for upgrade. Apt. is this Sat. $99 fee was waived without me asking. Only paying the install fee of $49 plus tax.

[tonypitt]

I kept having my calls dropped, so I wound up talking to 3 representatives.

The first one told me that my DVRs would have to be swapped out for $99 each (I have HR23's). I said "Does that mean I have to move to HR24s?" She put me on hold and at that point my call was dropped.

The second rep seemed a bit more knowledgeable, but she was going to turn on MRV without scheduling an install. I explained that I thought I'd need a new dish and mentioned DECA. She put me on hold to check on this, and at that point my call dropped.

The third time I called in (switched phones in case the phone problem was on my end), the rep seemed more knowledgeable. The final total was $163 or so (I guess tax on top of the $149). They could have installed tomorrow, but I requested next Friday instead.

She did indicate that this activated a new 2 year agreement. I didn't argue the point as I don't plan to switch service, but from the things I read here, I didn't think that was accurate. She read me this huge text about cancellation, etc. that sounded like it was probably the same spiel given to new installs. Whether or not the 2 year agreement is in place or not, I don't know.

Overall, I'd say the reps aren't very well informed about MRV yet. All 3 commented that I was their first caller on that topic and it seemed like they had to do a lot of looking in the system before they knew what to ask me.

[Hdhead]

Made an appt for Saturday. Was CSR's first order but he was knowledgeable of the process. Have 7 receivers need a swap on one and the others are good to go. Verified Swim16. Said it could take better than 4 hours because of the workload. All for $99. Now thats a deal!:)

One other thing, at the prompt say multi room viewing. Think that takes you to someone in the know!

[paragon]

Just placed my order. They waived the $99 equipment fee.

Additionally, I have two HR21's and they told me one of them would have to be replaced with an HR24. I argued this point (and she checked with a supervisor) and she insisted this was necessary. Because of this, I wasn't eligible for drop shipment (which would have also waived the $49 install fee). Since I know I don't need an HR24, I asked her if I could refuse the HR24 and not have the 24 month commitment and still get the other stuff installed. She said that if it works without it, I can do that, but that all of their documentation indicates one HR24 is necessary. Install is tomorrow morning.

I wasn't planning on getting into a new commitment, so I will have to decide whether I want to get one of them replaced or not. A little annoying, since I could have gotten everything for free if their system didn't say I needed a new receiver.

Total coast $51.94 (+ a 24 month commitment if I have the HR24 installed)

[Billzebub]

My install is Monday. The system doesn't recognize the R22 as OK for multi room viewing. I also have an r145 which I'm replacing with an HR24 I ordered from Solid Signal. They're sending 2 h receivers but I shouldn't need them. They also mentioned replacing my dish, but I already have a slimline 5.

[dwcolvin]

On the phone now (on hold). CSR is clueless. :(

"We don't have the ability to drop ship."

[Lord Vader]

Gee, now there's a surprise.

[jsmuga]

The CSR said she saw a SWiM on my order for the upgrade but could not verify it was SWiM 16. I am assuming the system ordered a 16 since I have 6 HD DVR's.

[jsmuga]

Has anyone been able to activate MRV on their network without ordering the upgrade?

[RAD]

My experience so far:

- I tried to activate MRV via my online account, the activate button was there but said I wasn't eligable and need to call.

- First CSR had no idea how to just activate just MRV, didn't see an option on her screen, transferred me to the department that handled MRV pilot

- Got the next rep, no MRV without DECA, $99 + $49 for install which they wanted a credit card number for then and at first said a new 1 year commitment (no receivers being installed) and then said sorry but it's a new 2year agreement.

Order cancelled, I'll wait to see if they get their sh*t together and try again later.

UPDATE, supervisor called back no commitment since no new STB's but won't activate MRV without connected home being installed.

[APorter]

I ordered this morning. Two of my four boxes are being replaced. They waived the $49 installation fee without me asking. I'm scheduled for tomorrow afternoon.

[SBacklin]

My experience so far:

- I tried to activate MRV via my online account, the activate button was there but said I wasn't eligable and need to call.

- First CSR had no idea how to just activate just MRV, didn't see an option on her screen, transferred me to the department that handled MRV pilot

- Got the next rep, no MRV without DECA, $99 + $49 for install which they wanted a credit card number for then and at first said a new 1 year commitment (no receivers being installed) and then said sorry but it's a new 2year agreement.

Order cancelled, I'll wait to see if they get their sh*t together and try again later.
I think its going to become a case of CSR Roulette because they're going to want the bonuses for getting new contracts, etc.

[LameLefty]

My experience so far:

- I tried to activate MRV via my online account, the activate button was there but said I wasn't eligable and need to call.


Man, that is NOT encouraging. :nono:

[Blurayfan]

$99 for Whole-Home DVR upgrade (installation waived). Install scheduled for tomorrow 8AM - 12 noon.

[tonypitt]

I was told my install activated a new 2 year agreement. Does that definitely mean it is so, or could the rep just be misinformed? Does DirecTV have any official information anywhere that speaks to this issue?

[hdtvfan0001]

Has anyone been able to activate MRV on their network without ordering the upgrade?
With this all being very, very new....don't expect that to happen for at least a bit.

Having spoken to a CSR or two this morning, its obvious they are all just getting the information on the activation process as a whole. Their instructions/documentation just got out to them very recently....its all new.

[ronkuba]

Ordered, install tomorrow:) Got he install fee waived. I have 6 dvrs do I need a SWiM 16. If so will call back and verify.

[Todd H]

I was given the "call to activate" message when I tried to order online. I have two receivers...an HR-23 and an H-23. I'm going to call this afternoon and see what they say.

[veryoldschool]

I was told my install activated a new 2 year agreement. Does that definitely mean it is so, or could the rep just be misinformed? Does DirecTV have any official information anywhere that speaks to this issue?
I would say the CSRs are still on their learning curve.
The MRV/DECA upgrade is NOT supposed to start/have a program commitment, BUT if any receivers need to be swapped to work with the SWiM, then these do start another commitment.

From all the posts this morning, I'm not sure anybody is getting the right/full story from DirecTV's CSRs.

[mikeinthekeys]

I think I know the answer to this question... but just to be sure: If I am using SWM to piggyback my cable feed to a remote TV I won't be able to upgrade to DECA, correct? I will have to live with the current level of MRV performance with no support from D*, right? So I will need to call to activate MRV, but pass on the DECA equipment and installation. Can anyone please confirm this? Thanks.

[dwcolvin]

OK folks, what I am about to say is not fully confirmed .. It's more from information I've pieced together from multiple sources than from one single message. It may not be 100% accurate, but should follow along similar lines:

How to Sign up for MRV if you are on Ethernet (not DECA)

On May 13th you might start receiving a message indicating that you need to call in to DIRECTV to activate MRV
If not, on or about May 20th, MRV will stop working and you will receive the message.
You will need to call DIRECTV using the phone number from the on screen message. It might be the main DIRECTV number, it might be a special number (I don't know).
Beginning on May 13th (not before), DIRECTV CSRs should have a screen on which to allow you to activate MRV .. They will have to read you some legalese that you must agree to before MRV will be activated using your home network.
Once activated, you will be charged $3/month for the use of MRV and DIRECTV will not provide you support for MRV beyond the question "Would you like to upgrade to DECA?"


I'm sure someone will have tried this before I even wake up tomorrow :lol:

Odds are there will be a few growing pains as this ramps up.

Doesn't seem to work so far. Some CSRs don't even know what Whole-Home DVR (what it's called on the website) is.

The good news: you can activate on the website
The bad news: it says I'm not eligible, and to call :(

[jdspencer]

I'm going to wait until after my networked MRV stops working. And then I may just rearrange how my system is setup, by moving the two DVRs to the same room again.

I think the reason that you can't enable MRV online is that they want those with networked MRV to call and be coerced into using DECA. :)

[zudy]

So do you have to pay upfront or can they add this to your bill? Anyone know yet?

[Milkman]

I think that the reason people may be getting that call to order message is because they have a legacy package (like Total Choice Plus). I get that message for ANYTHING I try to order including the HD Plus package (with those 6 channels or so).

[dwcolvin]

I would say the CSRs are still on their learning curve.
The MRV/DECA upgrade is NOT supposed to start/have a program commitment, BUT if any receivers need to be swapped to work with the SWiM, then these do start another commitment.

From all the posts this morning, I'm not sure anybody is getting the right/full story from DirecTV's CSRs.

CSR training seems abysmal. Even using the official terminology (Whole-Home DVR (not MRV), I get virtual blank stares on the phone. :confused:

[jsmuga]

So do you have to pay upfront or can they add this to your bill? Anyone know yet?

I was given both choices and I just put it on my bill.

[Mike Huss]

I think that the reason people may be getting that call to order message is because they have a legacy package (like Total Choice Plus). I get that message for ANYTHING I try to order including the HD Plus package (with those 6 channels or so).

Not necessarily true, I have an "old" package, i.e. not one of the new ones that they just changed to earlier this year, but it's not a legacy package (Choice+ HD DVR) and I get the message as well.

[bakerfall]

I think that the reason people may be getting that call to order message is because they have a legacy package (like Total Choice Plus). I get that message for ANYTHING I try to order including the HD Plus package (with those 6 channels or so).

nope, I have a current/non-legacy package and I can't add it either.

Can someone with a D* connection get the full story? I'm going to be really upset if I lose my networked MRV and can't get it back due to lack of training.

[veryoldschool]

CSR training seems abysmal. Even using the official terminology (Whole-Home DVR (not MRV), I get virtual blank stares on the phone. :confused:
I have no idea of how many CSRs they have, but can kind of understand them not being up to speed yet.
Is this how it should be? Of course not, but....

[jsmuga]

I think that the reason people may be getting that call to order message is because they have a legacy package (like Total Choice Plus). I get that message for ANYTHING I try to order including the HD Plus package (with those 6 channels or so).

I have premier and had to call to order.

[David MacLeod]

I think that the reason people may be getting that call to order message is because they have a legacy package (like Total Choice Plus). I get that message for ANYTHING I try to order including the HD Plus package (with those 6 channels or so).
nope.
same not eligible message for me on a current plan.

[RAD]

Received a call back, supervisor checked and said no new commitment if no receivers being replaced but wouldn't budge on activating MRV without having DECA installed.

[dwcolvin]

Just got off the phone, again. CSR (after LONG hold time) said they looked at my account and I wasn't in a Beta, Beta wasn't available in North Carolina, and the only way to turn MRV on is a DECA install. :mad:

While this may be new today, the Beta Opt-In is old news.

[The Spud]

Has anyone been able to activate MRV on their network without ordering the upgrade?

When I called to order, the CSR was going to activate without ordering the upgrade. Since I am currently running on a wireless N network I wanted the upgrade for better reliability so she transferred me to an "MRV Specialist."

I was quoted $99 equipment, $49 install, 2 year commitment. I questioned the 2 year commitment, but didn't object since I added a receiver 2 months ago and would only be extended a couple of months anyway. I also asked about getting the equipment fee waived since I had read that some people were getting it waived. She put me on hold and when she came back she said she could waive $49.

Install scheduled for next Tuesday.

[dwcolvin]

nope.
same not eligible message for me on a current plan.

I suspect (after reviewing the documents on the Installer Forum) that there is some flag that you've already had the correct hardware installed (as all HD installs will be after today), and nobody currently has that flag set.

[iceturkee]

So do you have to pay upfront or can they add this to your bill? Anyone know yet?

i was told wednesday you have to pay upfront. i was going to call again today. but i am not keen on a new 2-year contract. i was already told both of my dvr's will work and don't need upgrading.

[SBacklin]

When I called to order, the CSR was going to activate without ordering the upgrade. Since I am currently running on a wireless N network I wanted the upgrade for better reliability so she transferred me to an "MRV Specialist."

I was quoted $99 equipment, $49 install, 2 year commitment. I questioned the 2 year commitment, but didn't object since I added a receiver 2 months ago and would only be extended a couple of months anyway. I also asked about getting the equipment fee waived since I had read that some people were getting it waived. She put me on hold and when she came back she said she could waive $49.

Install scheduled for next Tuesday.
Does your Wireless N setup not good enough? What kind of problems are you running into?

[TBlazer07]

Doesn't seem to work so far. Some CSRs don't even know what Whole-Home DVR (what it's called on the website) is.

The good news: you can activate on the website
The bad news: it says I'm not eligible, and to call :(

I can't even find it on their website (I have always hated their website - it's terribly frustrating to navigate and changes so often it's never the same). I put "MRV" in the search box and all I get is the page saying it's still in beta.

[jagrim]

So do you have to pay upfront or can they add this to your bill? Anyone know yet?

Was only given a choice to pay up front

[Doug Brott]

I was told my install activated a new 2 year agreement. Does that definitely mean it is so, or could the rep just be misinformed? Does DirecTV have any official information anywhere that speaks to this issue?

If you get new/replaced receivers, I think the answer to this will be yes .. If it's just the SWiM/DECA (no receivers), then the answer should be no extension from my understanding.

[afulkerson]

Just got off phone and getting install tomorrow morning between 8 and 12. They are going to replace my H20-100 due it not having an ethernet port. I expected that. Will wait and see how long it takes to do the install.

[tonypitt]

Was only given a choice to pay up front

Same with me, and unlike some here, none of my fees were waived.

[Ken984]

I called in and got told $99 flat, then she said whoops there is also a $49 install fee, and a new 2 year commitment. She also said all my receivers were MRV ready, which is not true, I have an H20 on my account. So I think I will call back later and see if somebody else is more in the loop.

[tonypitt]

Based on how poorly informed the CSRs are on all of this, what does that suggest about the expertise level of the installers? Are they going to be equally clueless?

[Doug Brott]

Doesn't seem to work so far. Some CSRs don't even know what Whole-Home DVR (what it's called on the website) is.

The good news: you can activate on the website
The bad news: it says I'm not eligible, and to call :(

Not sure anyone can actually activate online .. I have a full DECA/SWiM setup and it's telling me to call as well. I expected that a call would be necessary.

Seems the CSRs are not quite hooked in to the new feature just yet. I'll try and find out some things today .. It's early at the moment.

[bakerfall]

I have a networked setup that works great and I'm willing to pay the $3, I just want to get it enabled on my account so I don't have any downtime.

[iheartroscoe]

Just scheduled an install. Was initially told that it required a new two year commitment, but that was clarified. Two year commitment only applies when swapping receivers. I was also told that I would have to either deactivate or swap my DirecTivo. I have a SWM8 with the legacy ports. Is that still the case? I had to pay up front. Install scheduled for Sunday.

[Doug Brott]

Based on how poorly informed the CSRs are on all of this, what does that suggest about the expertise level of the installers? Are they going to be equally clueless?

While there is still a ways to go yet, I do get the sense that installers and installer training has improved significantly over the past couple of years.

That being said, since today is the start day I expect a lot of folks to say that this was the first install for whomever they get as an installer .. So, being their first, it could take them a little bit longer than it will in a few weeks. Patience may be a necessity.

[Doug Brott]

Does your Wireless N setup not good enough? What kind of problems are you running into?

Wireless and/or powerline should be avoided at all costs for MRV ..

[Doug Brott]

I called in and got told $99 flat, then she said whoops there is also a $49 install fee, and a new 2 year commitment. She also said all my receivers were MRV ready, which is not true, I have an H20 on my account. So I think I will call back later and see if somebody else is more in the loop.

Replacing the H20 with an H24 (or H21/23 + DECA) will trigger the commitment you are seeing.

[The Spud]

Does your Wireless N setup not good enough? What kind of problems are you running into?

Most of the time it works fine. Sometimes it gets choppy, and occasionally I lose connection to the network. I presume this is related to how much load is on the network. I am running 3 Linksys WRT160n routers with DD-WRT firmware.

I can put up with the occasional glitch, but my wife can not. It will be worth the $100 to keep her happy. :p

[dwcolvin]

Based on how poorly informed the CSRs are on all of this, what does that suggest about the expertise level of the installers? Are they going to be equally clueless?

I demoed MRV to a Tech last week :D He'd at least heard of it.

CSRs seem less well informed.

[Ken984]

I know, but she was not offering a new receiver just the commitment. I figure the system was putting it in there she was just not seeing it.

Replacing the H20 with an H24 (or H21/23 + DECA) will trigger the commitment you are seeing.

[TBlazer07]

CSR training seems abysmal. Even using the official terminology (Whole-Home DVR (not MRV), I get virtual blank stares on the phone. :confused:

D* CSR's are trained using the "trickle down" method. They have a master training meeting where specific trainers from each call center are trained via a nationwide conference call. Then these folks train their supervisors. Then the reps are usually "trained" (I use that term loosely) by reading the training info via an online training system and then take an online test. Now they know everything which is why when you call 5 CSR's you get 9 different answers. :rolleyes:

[tonypitt]

D* CSR's are trained using the "trickle down" method. They have a master training meeting where specific trainers from each call center are trained via a nationwide conference call. Then these folks train their supervisors. Then the reps are usually "trained" (I use that term loosely) by reading the training info via an online training system and then take an online test. Now they know everything which is why when you call 5 CSR's you get 9 different answers. :rolleyes:

I can cope with this, and others here are well informed (much moreso than me), but I can see a lot of frustration for others who see the big promos DirecTV has on their web site now and proceeding just based on that. The first rep I talked too was going to ship me new DVRs (at $99 each) and thought that was all there was to it. :rolleyes:

I know it's hard to sync things like this up, but before they start promoting something new they should back it with better training. If nothing else, a customer-accessable FAQ page might be nice. :)

[aandjw]

OK - I have Swimline LNB (single wire from LNB to splitter) and 2 HD-DVRS (HR20-700 and HR21-200). Called to get DECA install (was ready for $99/$49 costs). First CSR said 2 year committment. I balked - he went to a supervisor, came back and said "I turned on MRV for you - so you are set - you don't need the DECA hardware." :lol:

I asked where he got his (erroneous) information - he said from his supervisor. I asked again for the supervisor. After another 10 minutes, the sup came on the line and again said that I didn't need any new equipment since I had a SWiM LNB and 2 of the proper receivers. I disagreed and asked her to check her sources again.

She came back and agreed that I needed the DECA hardware, but said she didn't know how to order it without ordering a receiver upgrade/swap. I said that the hardware was available online and she offered to just reimburse me for the cost.

SO I ordered 3 DECA and one PI from Solid Signal and she credited my account for $143.00! It will end up costing me about $20 (opted for overnight shipping that I didn't feel comfortable charging D*)....

CSR Roulette.....gotta hate it.....

BTW my account online reflects Whole Home DVR as Activated.

[paragon]

Just placed my order. They waived the $99 equipment fee.

Additionally, I have two HR21's and they told me one of them would have to be replaced with an HR24. I argued this point (and she checked with a supervisor) and she insisted this was necessary. Because of this, I wasn't eligible for drop shipment (which would have also waived the $49 install fee). Since I know I don't need an HR24, I asked her if I could refuse the HR24 and not have the 24 month commitment and still get the other stuff installed. She said that if it works without it, I can do that, but that all of their documentation indicates one HR24 is necessary. Install is tomorrow morning.

I wasn't planning on getting into a new commitment, so I will have to decide whether I want to get one of them replaced or not. A little annoying, since I could have gotten everything for free if their system didn't say I needed a new receiver.

Total coast $51.94 (+ a 24 month commitment if I have the HR24 installed)

Well after thinking about my situation (quoted), I decided to just let them swap the HR24. Based on the info given, if I'm paying $50 for the installation that I could otherwise have gotten drop shipped and done myself, I might as well take the new receiver. The commitment doesn't really bother me.

After making that decision, I checked the order online and noticed two discrepancies. 1) It said my installation was unscheduled and 2) It didn't say anything about the HR24. So I called in, and confirmed that I do have installation scheduled for tomorrow. I asked her to tell me what my order listed as being done, and she didn't say anything about an HR24 swap. I told her the other CSR said I needed one and this CSR said she didn't see why I needed one. Of course she also didn't say anything about an SWM8, and the online order shows me as getting one of those (even though I already have one).

I didn't press anything further with her, but if tomorrow comes and the installer doesn't swap an HR24 in, I will be a little agitated and hopefully I can get DIRECTV to retroactively credit me the $50 which I only paid because I was told I needed professional install because I needed a new receiver.

[jsmuga]

I was told by the CSR I ordered from that she had a training session on how to order. The weird part was they were not told when it was going to be released to the public. She was surprised today was the day.

[dwcolvin]

Latest misinformation is that you have to have an HR24 to activate MRV. :lol:

On hold again.

[ShapeGSX]

D* CSR's are trained using the "trickle down" method. They have a master training meeting where specific trainers from each call center are trained via a nationwide conference call. Then these folks train their supervisors. Then the reps are usually "trained" (I use that term loosely) by reading the training info via an online training system and then take an online test. Now they know everything which is why when you call 5 CSR's you get 9 different answers. :rolleyes:

So they are trained via a game of Telephone. It makes perfect sense.

[bakerfall]

I think I'll wait until Doug gets an answer before calling. I'm going to be very upset if after all this, they make you get DECA for MRV.

[gpg]

Called in and got the DECA/SWM upgrade scheduled for tomorrow morning. I'm paying only $49 plus tax for the install and I also got a $22 month credit for 3 months without even asking. I'm a Premier customer (been with DirecTV since 1996) and I sub to 3 sports packages. I just hope the installer brings a SWM16 because I've got 9 tuners to cover.

[wilbur_the_goose]

Yeah, I think it's best to probably wait till next week or even June. The fact that the D* website says it's still in Beta is not a good sign.

[jsmuga]

Called in and got the DECA/SWM upgrade scheduled for tomorrow morning. I'm paying only $49 plus tax for the install and I also got a $22 month credit for 3 months without even asking. I'm a Premier customer (been with DirecTV since 1996) and I sub to 3 sports packages. I just hope the installer brings a SWM16 because I've got 9 tuners to cover.

I hope the same since I have 12 tuners but I could not confirm with CSR.

[RunnerFL]

The fact that the D* website says it's still in Beta is not a good sign.

Where do you see that? I'm looking at the Whole Home DVR page now and it makes no mention of it being "Beta". In fact it says it's available and you can call to order, like others have.

[Doug Brott]

Yeah, I think it's best to probably wait till next week or even June. The fact that the D* website says it's still in Beta is not a good sign.

It's not in Beta an more .. I'm sure DIRECTV will correct that message soon. It'd be great if they could just flip a switch and things were all fine and dandy. Unfortunately, as early adopters, we're the folks that will make sure the mom & pops of the world will have that luxury.

[gpg]

I hope the same since I have 12 tuners but I could not confirm with CSR.

Neither could I.

[Doug Brott]

Where do you see that? I'm looking at the Whole Home DVR page now and it makes no mention of it being "Beta". In fact it says it's available and you can call to order, like others have.

I haven't seen it myself, but there may be a few legacy pages that need to be updated/removed ... There is definitely a new ordering section under services. That doesn't seem to indicate beta.

[SBacklin]

Wireless and/or powerline should be avoided at all costs for MRV ..
I don't have any problems with Wireless. In fact I've streamed HD from my HR23 to my PC....PC is wireless and it was just fine.

[MikeW]

With the SWM16, is there still the ability to diplex in OTA using DECA, or will that no longer work?

[RAD]

With the SWM16, is there still the ability to diplex in OTA using DECA, or will that no longer work?

With DECA you can't diplex OTA at all, doesn't matter if it's a SWiMLNB, SWiM8 or SWiM16, the DECA band overlaps the UHF OTA frequency band.

[Doug Brott]

I don't have any problems with Wireless. In fact I've streamed HD from my HR23 to my PC....PC is wireless and it was just fine.

DIRECTV2PC is NOT MRV .. that uses a different buffering scheme (read: lots more memory) and it is much less prone to problems.

Folks have even used Wireless-N for MRV .. But I'll still say that generally speaking no one should use either powerline or Wireless for MRV. The recommended method is DECA and I'm glad to see many folks jumping on that bandwagon today. Wired Ethernet also seems to work pretty good for most folks. But wireless & Powerline should not be used.

[Doug Brott]

With the SWM16, is there still the ability to diplex in OTA using DECA, or will that no longer work?

No, you will need a separate coax link for OTA.

[mikeny]

I just had a pretty painless call.

My current system: Slimline<Zinwell 6x8 Multi-Switch (no SwIM)
:HR20-100, HR20-700, H21-100 (all connected via ethernet) and *R15-100 to an HD TV* (with no internet connection in that room).

My order: MRV DECA upgrade $99 + waived installation fee+ $99 for HD DVR (HR24 noted as requested: we'll see what happens:))

total after tax: $215.08

I could have had the install tomorrow but I took Sat. morning.

[njfoses]

Am i to assume when i call in they will know that i do not have a swm setup and to instruct the installer to include swm equipment? Thanks.

[dpeters11]

I don't have any problems with Wireless. In fact I've streamed HD from my HR23 to my PC....PC is wireless and it was just fine.

It really depends. I have a Linksys WET610N and trickplay only works one way, client on wireless. Going to get DECA so that I can go both ways between my dvrs.

[jagrim]

I hope the same since I have 12 tuners but I could not confirm with CSR.

Just got off the phone and scheduled the MRV/DECA upgrade for next Friday. Thought the CSR was a little confused but I was his first upgrade.
He said they would probably swap my dish for a slimline dish but the installer would be the final decision. I've got 13 tuners (6-DVR 1-STD) so that confused me as I believe I need a SWM-16 in order to have MRV on all STB's. I'm not sure how the SWiM LNB works with a SWM 16.

He said I could not place on my bill but had to pay upfront with CC. I'm sure he was just going by a script. He took several notes; i.e., customer thinks he needs SWM 16 :lol:.

Just checked the website and the order is there but shows it is all free except for installation. Plus it asks me to schedule. I think I'll call abck and check my appointment time again.


AG

[dwcolvin]

With considerable patience and persistance on the part of a CSR and me, my MRV is (theoretically) turned on now with the existing Ethernet network. :hurah:

[RunnerFL]

With considerable patience and persistance on the part of a CSR and me, my MRV is (theoretically) turned on now with the existing Ethernet network. :hurah:

What did that take?

[jsmuga]

Just got off the phone and scheduled the MRV/DECA upgrade for next Friday. Thought the CSR was a little confused but I was his first upgrade.
He said they would probably swap my dish for a slimline dish but the installer would be the final decision. I've got 13 tuners (6-DVR 1-STD) so that confused me as I believe I need a SWM-16 in order to have MRV on all STB's. I'm not sure how the SWiM LNB works with a SWM 16.

He said I could not place on my bill but had to pay upfront with CC. I'm sure he was just going by a script. He took several notes; i.e., customer thinks he needs SWM 16 :lol:.

Just checked the website and the order is there but shows it is all free except for installation. Plus it asks me to schedule. I think I'll call abck and check my appointment time again.


AG

My order on the web asks me to schedule also. I called to confirm my apt. with a CSR and the apt. shows on their side but not on the website. I also received an email confirming order and apt.

[bakerfall]

With considerable patience and persistance on the part of a CSR and me, my MRV is (theoretically) turned on now with the existing Ethernet network. :hurah:

What were your buzz words?

[dwcolvin]

What did that take?

Hours on the phone. :D

I'd wait a bit and let the smoke clear.

[MikeW]

With considerable patience and persistance on the part of a CSR and me, my MRV is (theoretically) turned on now with the existing Ethernet network. :hurah:

I'm not sure that is a path I would choose to take this early in the game. It may cost you considerably more for the DECA upgrade once your account is flagged as MRV Enabled.

[Herdfan]

BUT if any receivers need to be swapped to work with the SWiM, then these do start another commitment.

Ok, so I have an HDVR2 on my account. I am keeping it. I can use splitters to separate the incoming sat feed to go to a WB616 and a SWM 16.

So are they going to try and force me to do an upgrade and remove the HDVR2? At that point it becomes an issue of possibly losing something I really, really want to keep (DNS and my HDVR2 is listed as my primary and some have lost it when when switching primary's) and getting something I really, really want. MRV.

:(

[dwcolvin]

What were your buzz words?

(politely) "No, that's not correct."

It takes a CSR willing to keep asking until they get the right answer. You might want to wait for the information to trickle down, unless you have a lot of time on your hands.

[bakerfall]

I'm not sure that is a path I would choose to take this early in the game. It may cost you considerably more for the DECA upgrade once your account is flagged as MRV Enabled.

Not for those of us who already have it and have been using it for months

[Doug Brott]

With considerable patience and persistance on the part of a CSR and me, my MRV is (theoretically) turned on now with the existing Ethernet network. :hurah:

What did that take?

Hours on the phone. :D

I'd wait a bit and let the smoke clear.

This is good .. and there was at least one other person earlier in the thread that somehow got it "turned on" without any changes .. This should mean that it's possible as expected.

As I said yesterday, there will be growing pains on this one. Thanks everyone for being patient.

[bakerfall]

(politely) "No, that's not correct."

It takes a CSR willing to keep asking until they get the right answer. You might want to wait for the information to trickle down, unless you have a lot of time on your hands.

Yea, I probably will, especially if it's going to work until the 20th. I just don't want any downtime as I have made myself completely reliant on it by distributing recordings. The wife would be very unhappy if it disappeared :)

[dwcolvin]

I'm not sure that is a path I would choose to take this early in the game. It may cost you considerably more for the DECA upgrade once your account is flagged as MRV Enabled.

Since Gigabit Ethernet is 5x faster than DECA, I'll worry about that when (if ever) D* has some technology that only works with DECA.

[Herdfan]

On phone now. One good sign is the voice system understood "whole-home DVR".

First attempt - Got cut off as soon as CSR answered.

Second attempt - Got CSR, she said there needed to be an equipment swap, I told her no, that I had everything I needed, she transferred me to "tech" and was cut off again.

Third attempt - Checked my area for eligibility. Seems competent, but doesn't seem to know it went National today. Hold music is horrible! Still says not available in my area. Hold. Came back and told me I would need an equipment upgrade. Told her that I already had a SWM and DECA adapters that I had ordered. She then turned it on. :)

It seems they key might be I didn't mention I was using my home network.

Ok, according to my wife, the Multi-room screen now says "Authorized", but my account info says "Not Eligible" But my recent activity shows it being added today.:confused:

[Doug Brott]

Yea, I probably will, especially if it's going to work until the 20th. I just don't want any downtime as I have made myself completely reliant on it by distributing recordings. The wife would be very unhappy if it disappeared :)

Since Gigabit Ethernet is 5x faster than DECA, I'll worry about that when (if ever) D* has some technology that only works with DECA.

Well, I have to admit, if folks are getting it for $49 (or free) .. Why not go for the DECA upgrade?

It's one thing to be set in your ways over something, but if it's near free to move onto a system that DIRECTV is fully supportive of .. why not? :shrug:

[dwcolvin]

I just don't want any downtime as I have made myself completely reliant on it by distributing recordings. The wife would be very unhappy if it disappeared :)

One of the points I made :)

Things became a lot smoother when she walked me through Menu-Setup-System Setup-Multi-Room and Status showed "Authorized", Beta showed "This receiver is running DIRECTV Multi-Room Beta.

Apparently, the public Beta was a secret (and the CE was top secret).

[jsmuga]

Well, I have to admit, if folks are getting it for $49 (or free) .. Why not go for the DECA upgrade?

It's one thing to be set in your ways over something, but if it's near free to move onto a system that DIRECTV is fully supportive of .. why not? :shrug:

I am getting a SWIM16 and DECA for $49 plus tax what a deal........

[dwcolvin]

Well, I have to admit, if folks are getting it for $49 (or free) .. Why not go for the DECA upgrade?

It's one thing to be set in your ways over something, but if it's near free to move onto a system that DIRECTV is fully supportive of .. why not? :shrug:

One of my D* pet peeves: some folks are getting it for $49 (or free), others are getting credits.

After nearly 16 years as a "valued customer", exactly what do I have to do to be one of those folks?

[jsmuga]

One of my D* pet peeves: some folks are getting it for $49 (or free), others are getting credits.

After nearly 16 years as a "valued customer", exactly what do I have to do to be one of those folks?

I did not ask the $99 immediate credit was offered to me.

[Big Dawg 23]

It appears I need to get DECA. My Wireless connection will not leave my R-22 on the network with my HR22. The wife wants it hooked up. Guess I will make the call this week end to see what they want to charge me.


My personal opinion if I am a Premier Subscriber with NFLST, NHLCI, ESPN College Gameplan(Football) and MLBEI along with Protection Plan and HD Extra there should be consideration on Fee VS someone on a lower package.

[2muchtv]

I am getting a SWIM16 and DECA for $49 plus tax what a deal........

Drop shipped or installed?

[jsmuga]

Drop shipped or installed?

Installed on Sat.

[dwcolvin]

Did y'all notice, in the MRV excitement, that eSATA drives are now officially (sort of*) blessed:
http://www.directv.com/DTVAPP/global/article.jsp?assetId=P5980155

*Please note: We offer this tip because we want to help you get the most out of your DIRECTV experience. It is recommended for advanced users who are comfortable working with electronic hardware. This modification of your DIRECTV system is not officially supported by DIRECTV.

[RunnerFL]

Did y'all notice, in the MRV excitement, that eSATA drives are now officially supported:
http://www.directv.com/DTVAPP/global/article.jsp?assetId=P5980155

No it's not, the page even says "This modification of your DIRECTV system is not officially supported by DIRECTV".

That page has been up for quite some time also.

[Herdfan]

It's one thing to be set in your ways over something, but if it's near free to move onto a system that DIRECTV is fully supportive of .. why not? :shrug:

I don't want to risk losing my DNS by removing/changing my primary receiver.

[bakerfall]

Well, I have to admit, if folks are getting it for $49 (or free) .. Why not go for the DECA upgrade?

It's one thing to be set in your ways over something, but if it's near free to move onto a system that DIRECTV is fully supportive of .. why not? :shrug:

If it was free, I'd probably do it. But, I'm not paying a cent. I bought a SWM-8 years ago and I have my home networked. $150 with no added benefit does not make sense for me.

[veryoldschool]

Did y'all notice, in the MRV excitement, that eSATA drives are now officially (sort of*) blessed:
http://www.directv.com/DTVAPP/global/article.jsp?assetId=P5980155

*Please note: We offer this tip because we want to help you get the most out of your DIRECTV experience. It is recommended for advanced users who are comfortable working with electronic hardware. This modification of your DIRECTV system is not officially supported by DIRECTV.


No it's not, the page even says "This modification of your DIRECTV system is not officially supported by DIRECTV".

That page has been up for quite some time also.
So why was this posted here? :confused:

[dwcolvin]

No it's not, the page even says "This modification of your DIRECTV system is not officially supported by DIRECTV".

That page has been up for quite some time also.

Corrected :rolleyes:

It's pointed to by the MRV page: http://www.directv.com/DTVAPP/content/directv/technology/wholehome

[GordonT]

If you get new/replaced receivers, I think the answer to this will be yes .. If it's just the SWiM/DECA (no receivers), then the answer should be no extension from my understanding.

I'm not sure I understand why having an H20 replaced with an HD receiver that supports networking should trigger a new 2 year commitment. It's not like I had a choice of whether I got an H20 vs. an H21, etc. It's not a showstopper for me, I just don't understand.

Sorry if this has already been asked/answered.

[say-what]

Just activated - took just a bit, but the CSR was able to do it.

Once activated, the Beta option is removed from the System Setup Menu on the receiver

[Doug Brott]

I'm not sure I understand why having an H20 replaced with an HD receiver that supports networking should trigger a new 2 year commitment. It's not like I had a choice of whether I got an H20 vs. an H21, etc. It's not a showstopper for me, I just don't understand.

Sorry if this has already been asked/answered.

I'm pretty sure that any receiver addition will trigger this change. You can always keep an H20 and put a band stop filter on it .. it just won't be able to participate in MRV.

I think the SD upgrades trigger a 1-yr commitment (from current date) and HD upgrades trigger a 2-yr commitment. If your existing commitment is already over 1-yr, then the SD upgrade will not add anything to your commitment.

[SBacklin]

DIRECTV2PC is NOT MRV .. that uses a different buffering scheme (read: lots more memory) and it is much less prone to problems.

Folks have even used Wireless-N for MRV .. But I'll still say that generally speaking no one should use either powerline or Wireless for MRV. The recommended method is DECA and I'm glad to see many folks jumping on that bandwagon today. Wired Ethernet also seems to work pretty good for most folks. But wireless & Powerline should not be used.
Oh, ok. Anyway, not that it matters obviously, but, the connection is only half wireless. The HR23 is connected via ethernet to the router....from there on out, its wireless. Also, I'm wondering if the wireless woes for some could be using the double channel width of 40MHz instead of the normal 20MHz.

[veryoldschool]

I'm not sure I understand why having an H20 replaced with an HD receiver that supports networking should trigger a new 2 year commitment. It's not like I had a choice of whether I got an H20 vs. an H21, etc. It's not a showstopper for me, I just don't understand.

Sorry if this has already been asked/answered.
"I guess" you could bypass the commitment and NOT have the H20 be a MRV client.
If you have an SD receiver swapped out because it wasn't SWM compatible, then this triggers a 1 year commitment.
Swapping out an advanced receiver triggers a 2 year commitment.
"on the up side", there isn't an upfront cost for the receiver swap, like there would be without the MRV/DECA upgrade.

[SBacklin]

It really depends. I have a Linksys WET610N and trickplay only works one way, client on wireless. Going to get DECA so that I can go both ways between my dvrs.
The router I use is the WRT610N Dual-Band router.

[Doug Brott]

Here's a little more information and it does seem that CSRs are starting to get the idea this morning (woohoo!):

When adding MRV for your existing home network, please make sure you have the following:

Patience
Persistence
Politeness


In addition, DIRECTV continues to "highly" recommends DECA over any other form of networking the receivers. MRV will not be supported for anything other than DECA.

Good luck, and when someone finds a good CSR, please have them call me so I can get MRV added to my account :p

[bjamin82]

On phone now. One good sign is the voice system understood "whole-home DVR".

First attempt - Got cut off as soon as CSR answered.

Second attempt - Got CSR, she said there needed to be an equipment swap, I told her no, that I had everything I needed, she transferred me to "tech" and was cut off again.

Third attempt - Checked my area for eligibility. Seems competent, but doesn't seem to know it went National today. Hold music is horrible! Still says not available in my area. Hold. Came back and told me I would need an equipment upgrade. Told her that I already had a SWM and DECA adapters that I had ordered. She then turned it on. :)

It seems they key might be I didn't mention I was using my home network.

Ok, according to my wife, the Multi-room screen now says "Authorized", but my account info says "Not Eligible" But my recent activity shows it being added today.:confused:


Nice... well my first attempt, CSR stated that "The ads are premature, we are just getting training now, its not national until end of month"

Calling back :-)

[Earl Bonovich]

As I noted in another thread...

There are several individuals that are working on identifying a clear and direct path to have MRV added for those that want to use ethernet.

The CSRs were trained to added MRV in a way that covers the VAST majority of the user base. As Doug has noted multiple times over the last couple months, DECA is by far the preferred method (of DIRECTV) for the MRV usage.

There are dozens of threads on the merits to why, so I won't dig into it.

But to the point, Doug, myself, and other people are identify an easy direct way so you can get MRV activated if you want to use the Ethernet method.

Hang tight, deep breaths, it will be okay.

[MartyS]

Nice... well my first attempt, CSR stated that "The ads are premature, we are just getting training now, its not national until end of month"

Calling back :-)
I'll probably wait until tomorrow to call... that way they can get a lot of the "kinks" worked out.

[dwcolvin]

I'm pretty sure that any receiver addition will trigger this change. You can always keep an H20 and put a band stop filter on it .. it just won't be able to participate in MRV.


They (at least some theys... probably the computer) won't permit an H20 to remain on the account with a MRV upgrade... H20 must be replaced, requiring a truck roll. SWM SD's are probably allowed with a BS filter... don't know.

[SBacklin]

Well, I have to admit, if folks are getting it for $49 (or free) .. Why not go for the DECA upgrade?

It's one thing to be set in your ways over something, but if it's near free to move onto a system that DIRECTV is fully supportive of .. why not? :shrug:
Well it was my understanding that DECA needs SWM. I obviously have the old way. My cables come through my windows with flat cables. Currently, the cables are shaped in the U shape to fit the window...so it can shut. I never open those windows. I know to keep opening and closing those windows with the flat cables present tends to ruin the flat cable. I was also told by the tech that SWM doesn't work with the flat cable bit. Otherwise I would probably consider the upgrade...if it was also free.

[upmichigan]

Now the story is ethernet can be used for MRV with HR24 only...on the phone now.

[SBacklin]

Now the story is ethernet can be used for MRV with HR24 only...on the phone now.
That is bunch of BS. Lol

[dwcolvin]

Here's a little more information and it does seem that CSRs are starting to get the idea this morning (woohoo!):

When adding MRV for your existing home network, please make sure you have the following:

Patience
Persistence
Politeness



Absolutely :)

Once I found a CSR that had some concept of MRV, I made sure to be as charming and jovial as possible. Told her there were lots of similar folks that would be looking for the same thing, and "I'd take one for the team" to try to find the way to turn MRV on for Ethernet users, since I'm retired and have the time to spend (she laughed). :D

[Milkman]

OK guys. I called back and spoke with a CSR named James. He is the second CSR I spoke to today. Both of them were very polite, but James seemed to have a pretty good understanding about how the Whole Home DVR works, and had a basic understanding of DECA, BSF's, etc.

After some research, and some disclaimers (which were obvious and understood), he added the $3.00 charge to my bill. As indicated by another poster, the Beta status has now disappeared from the menu.

DISCLAIMER:

I am sure most of you already know this, but I feel compelled to repeat it. The DirecTV CSR will tell you the same as well. For the optimum MRV experience you should have the MRV hardware upgrade completed. This will also put your setup in a capacity to be officially supported if you have any problems.

I told him that I have some friends that will want to do this too, and was trying to get some information out of him as to what screen he was on, etc. He told me that when you folks call in you should explain to the CSR that you want to "Add the whole home DVR service without doing the upgrade". Explain that you already have everything you need to run MRV, and are even doing it today. According to him the key was to say that you want to "Add the whole home DVR service without doing the upgrade".

I hope that helps at least some of you.

[flava]

Just ordered the upgrade by calling. Whole call took 7:56. Spoke to Laura, seemed to know what she was talking about and very pleasant. Getting it installed tomorrow. I have 2 H20s that will probably be replaced if I understand things correctly. She waived the $49 installation fee without me asking. Hopefully everything will go as smoothly tomorrow with the install, but I doubt it...

[Earl Bonovich]

Now the story is ethernet can be used for MRV with HR24 only...on the phone now.

As noted in the other thread...

You can continue to call, and elevate your blood pressure.

Or you can wait, until we have a clear and concise method posted to get MRV activated via ethernet.

[jpitlick]

Correct me if I am wrong, but (with the possible exception of the H(R)24) how does the ethernet port know if it is connected to a network via DECA or straight to an ethernet switch?

Note, I would not put it past D* to program in a way to disable the ethernet port if DECA is not detected.

[Sixto]

As noted in the other thread...

You can continue to call, and elevate your blood pressure.

Or you can wait, until we have a clear and concise method posted to get MRV activated via ethernet.Thanks Earl.

Awaiting the info, no rush here.

[Milkman]

please make sure you have the following:

Patience
Persistence
Politeness


There is no reason that you shouldn't be using these every time you call a CSR for ANY company (especially the first and last P). In my opinion it is RARELY the fault of a CSR that you aren't getting what you wanted. Sometimes it is bad training, sometimes it is someone new, sometimes it is policy.

There is no reason that you should ever lose your patience or be rude with a CSR (short of them maybe being rude to you, but even then, yelling won't help).

[Sgt. Slaughter]

Now the story is ethernet can be used for MRV with HR24 only...on the phone now.

I got this too and was told it wouldn't let her place the order b/c of this so she transfered me to Technical Dept. and they were on top of their stuff and got it right away.

[bobnielsen]

I called and the CSR seemed fairly competent but after working on it a while, she said that since I am now using the beta, it wouldn't show up on my account now but would automatically show up when the beta ends. I'm not so sure of that and will call again before 5/20 to verify.

[cnmurray8]

First try at getting it activated on ethernet was not successful. They checked my account and said I have everything I need but the system would not allow them to activate. They went to a supervisor who said that as long as I was still activated in the beta test they could not activate. Oh well I will try later when I get home from work.

Does anyone know if their system reports back to them what you have for equipment? I have not had an installer at my house in over 8 years when the old 18 inch dish was installed. She new I had a SWM 5 LNB installed and they did not do it and I never told when I installed it a couple years ago.

[DMRI2006]

As noted in the other thread...

You can continue to call, and elevate your blood pressure.

Or you can wait, until we have a clear and concise method posted to get MRV activated via ethernet.

Thanks Earl. Would much rather sit tight until you guys have sorted it out than deal with CSR's. I have enough blood pressure issues! lol.

[upmichigan]

OK all is good, I am activated courtesy of Marco in tech support. My account shows this as well! :)

Thanks Earl for working on this today and my apologies for getting miffed...lol.

[Doug Brott]

Folks here is some more information .. this is from DIRECTV:

We are excited to announce that the DIRECTV(r) Whole-Home DVR service (formerly known as DIRECTV(r) Multi-Room DVR service) has launched nationally. This great new service that provides multi-room viewing capabilities to our customers is now available to all customers across the United States. As a result, we will be turning off the Beta trial for the service on May 20, 2010. If you are currently participating in the beta trial please give us a call at 1.800.531.5000 to learn how you can activate this great new service.

As noted earlier:

MRV Beta will be disabled on Thursday May 20
Whole-Home DVR service (MRV) will be $3/month
If your installation is NOT "MRV-Compatible"

CSR will ask you to upgrade to DECA/SWiM ($99 + $49)
If Upgrade refused, CSR can set flag for "MRV-unsupported" the add Whole-Home DVR service (no $99/$49 fee)



Please, just remain patient as CSRs come up to speed on this new service. Today is the FIRST day it has been available.

[dwcolvin]

There is no reason that you shouldn't be using these every time you call a CSR for ANY company (especially the first and last P). In my opinion it is RARELY the fault of a CSR that you aren't getting what you wanted. Sometimes it is bad training, sometimes it is someone new, sometimes it is policy.

There is no reason that you should ever lose your patience or be rude with a CSR (short of them maybe being rude to you, but even then, yelling won't help).

I draw the line at being lied to, e.g., "there is no problem with the H20-600".

[Milkman]

I draw the line at being lied to, e.g., "there is no problem with the H20-600".

Once again, this could be a matter of product education, and not being lied to. There is a distinct difference.

[beer_geek]

As noted in the other thread...

You can continue to call, and elevate your blood pressure.

Or you can wait, until we have a clear and concise method posted to get MRV activated via ethernet.


Why wasn't a clear and concise method posted ahead of time? DirecTV knew what we were going to do. It's all over the threads that many would just opt to have the system activated.

[say-what]

I called and the CSR seemed fairly competent but after working on it a while, she said that since I am now using the beta, it wouldn't show up on my account now but would automatically show up when the beta ends. I'm not so sure of that and will call again before 5/20 to verify.I had the Beta authorized on all receivers and once they flipped the MRV flag on my account, the Beta option disappeared from my receiver's setup menu and MRV showed online on my account (had to log out and back in, a simple refresh of the page did not work)

[veryoldschool]

Why wasn't a clear and concise method posted ahead of time? DirecTV knew what we were going to do. It's all over the threads that many would just opt to have the system activated.
Perhaps because we're in the less than .1% of the customer base and they're focusing on the main customer base.

[upmichigan]

Why wasn't a clear and concise method posted ahead of time? DirecTV knew what we were going to do. It's all over the threads that many would just opt to have the system activated.

This is exactly what I was thinking, people would not get upset if Directv had all their ducks in a row.

[Herdfan]

but would automatically show up when the beta ends. I'm not so sure of that and will call again before 5/20 to verify.

As noted in the other thread...

You can continue to call, and elevate your blood pressure.

Or you can wait, until we have a clear and concise method posted to get MRV activated via ethernet.

The reason I called today is that there is a very narrow window to add MRV before the beta ends. If they were going to force an upgrade, I wanted there to be time to get it done before the Beta drops off.

JMHO, but the window should have been longer. ie start taking orders now, but don't remove beta/start charging until 6/1.

[Milkman]

The reason I called today is that there is a very narrow window to add MRV before the beta ends. If they were going to force an upgrade, I wanted there to be time to get it done before the Beta drops off.

JMHO, but the window should have been longer. ie start taking orders now, but don't remove beta/start charging until 6/1.

Agreed on all points.

[dwcolvin]

Once again, this could be a matter of product education, and not being lied to. There is a distinct difference.

OK, how about, "I will send a replacement receiver," and she doesn't? :mad:

This was all after a CSR had agreed to replace it, but that didn't get on an alignment work order, so the Tech didn't have a replacement when the truck rolled, and suggested I just call and have one shipped.

[veryoldschool]

JMHO, but the window should have been longer. ie start taking orders now, but don't remove beta/start charging until 6/1.
Hey everybody, this is hitting them like a freight train.
Everything is in flux and they may well find it's best to extend the Beta period.

[kick4fun]

Was told that because I've had this account only 4 months, there would be an additional $50 charge and that couldn't be waived.. So to install,
$99+$49+$50= no THANKS!!! And to boot, the connection went out today. Of course I'm out of the 90 day window of first ordering. So either pay $50 for some moron to change alignment, or pay $5.99 a month for protection plan.. All in all, Directv stuck it to me!! Thanks!!!

[beer_geek]

Perhaps because we're in the less than .1% of the customer base and they're focusing on the main customer base.

Don't you mean that YOU are in that small percentage of people who have the DECA already and the rest of the Beta customers are the ones using their own networks?

[azarby]

I had the Beta authorized on all receivers and once they flipped the MRV flag on my account, the Beta option disappeared from my receiver's setup menu and MRV showed online on my account (had to log out and back in, a simple refresh of the page did not work)

I talked to a CSR this morning and they essentially told me the same thing. Hold tight until I get a message that says to call in and have it activated. They did tell me that to activate it, they must send out a tech. The system doesn't allow any other way to do it. They don't have a way to just send out DECAs. To add DECAs to my system the costis $99 each and this adds a two year commitment.

Bob

[Milkman]

OK, how about, "I will send a replacement receiver," and she doesn't? :mad:

This was all after a CSR had agreed to replace it, but that didn't get on an alignment work order, so the Tech didn't have a replacement when the truck rolled, and suggested I just call and have one shipped.

We could probably go all day long, but could it have been a mistake or accident?? OR an error by the company that came out to do your alignment?

[bobnielsen]

I had the Beta authorized on all receivers and once they flipped the MRV flag on my account, the Beta option disappeared from my receiver's setup menu and MRV showed online on my account (had to log out and back in, a simple refresh of the page did not work)

That didn't happen for me. I'll call back in a few days.

[veryoldschool]

Don't you mean that YOU are in that small percentage of people who have the DECA already and the rest of the Beta customers are the ones using their own networks?
No I mean all of us "here" using ethernet are the .1% of DirecTV's customer base.

[bobnielsen]

I talked to a CSR this morning and they essentially told me the same thing. Hold tight until I get a message that says to call in and have it activated. They did tell me that to activate it, they must send out a tech. The system doesn't allow any other way to do it. They don't have a way to just send out DECAs. To add DECAs to my system the costis $99 each and this adds a two year commitment.

Bob

As mentioned in another thread, DECAs are $39.99 at Solid Signal with free shipping. Beach Audio also has them, but the price is a bit higher.

[beer_geek]

No I mean all of us "here" using ethernet are the .1% of DirecTV's customer base.


They KNEW this was going to happen. They knew that the beta testers were going to be the first people to call to CONTINUE to use the service. They should have prepared for it.

[lugnutathome]

YUP! 5:00 AM PST I got Chad in the Idaho call center whom had to get a few sections of "hold please" edumacation as he found out details. But We reviewed the account several times and I am set up with no install fee on my own network transport layer.

Seems my account was already in this state and I can assume this was from the web sevice "ping pong" case I had running that escalated through no less than 6 "specialists". Twice I asked they just close it but they again escalated.

Yesterday I got a specialist that understood and had read that I had the dual cascaded SWM's etc and I suspect he flagged my acct like the test market accts were as I was good to go according to Chad.

I asked if he had a disclaimer he needed to read to me. "Hold Please":grin: When I first called he had been unaware that today was the roll out or that the computer could now authorize this service.

Be patient and if you get really stone walled there is a network media technology support team you can get transferred to that can get it done with no muss no fuss. But PLEASE don't flood these guys up front. See if we can do our part to train the CSRs for those that follow after all it's an 800 number so their nickel.

Don "communications breakdown" Bolton
Has anyone been able to activate MRV on their network without ordering the upgrade?

[dwcolvin]

They KNEW this was going to happen. They knew that the beta testers were going to be the first people to call to CONTINUE to use the service. They should have prepared for it.

MRV was apparently a "double secret Beta". Since nobody knew about it (other than the folks who wrote the Opt-In firmware), there was no plan to address it.

[woj027]

I had MRV installed when I moved about 2 weeks ago. I live in Portland OR where they were Beta Testing it.

I spent 1.5 hours on the phone trying to make sure I got MRV with the movers connection, not after they installed everything.

Here is what one of my problems was. The CSR's (yes I got bounced 4 times) don't know what "MRV" is. In their computer they have an option titled something like "DIRECTV Whole-Home DVR Upgrade w/Internet Connection Kit($99)" (or a similar title) And when they read it off to me all I heard was Internet connection kit. I thought I don't need an internet connection kit, I have a router, and network cable, I need DECA.

So when I said MRV, or Multi-Room Viewing or DECA or any of the terms we commonly use the CSR had no idea what I was talking about.

My current bill online says
"DIRECTV Whole-Home DVR Service -" $3.00

So, What I'm trying to say is if you are trying to get MRV w/DECA you need to ask for the right thing. And I think it's called ;

"DIRECTV® Whole-Home DVR Upgrade w/Internet Connection Kit"

by the way mine works great. I have 2 HR2x's and 1 HR24

[MikeW]

If a customer chooses to enable MRV without the DECA install, then later decides to have the DECA upgrade, will the price remain the same? I'm on the fence until I figure out what to do with OTA but don't want to lose MRV in the interim.