Jenifer
08-17-03, 03:41 PM
Hi, I've had a 508 since March and have had great luck with it until now!
Yesterday, after the power outage (I'm in Michigan), I hit PVR and had 5 hrs remaining so I deleted 6 events to free up space.
Then while watching live TV, I a timer fired up so I turned everything off except the 508.
Today, I turned everything on, hit PVR on my remote - I had 31 events but it showed at the bottom of the screen that I had 60 hours 15 minutes of available record time.
I tried selecting an event and couldn't. Every event appears to be corrupted.
I called tech support who read off their diagnostic chart that all I could do is to delete the events and reset the box.
I asked to speak to advanced support, they told me to unplug the receiver, turn it back on - still the same problem. The advanced tech indicated he personally hadn't had any other problem calls regarding the outage and problems with the hard drives. He said I probably had a hard drive crash and they would replace the 508 but I would no longer have the 1 year warranty, I would only have 90 days on the new receiver.
When I expressed concern, he recommended I delete my events, then wait and see how the box performed -- I have up to next March to replace the receiver.
I was able to hit record, stop, and playback a show and set a timer which then triggered, recorded, stopped, and I could play back normally so the 508 appears to be working.
Any ideas on whether I should replace the receiver or whether I should "try" it for awhile? (I still haven't deleted the events because it still kills me that I lost them - I never appreciated how it feels until it happened to me!)
So what happens with the warranty - do I really lose the ability to have an extended warranty on the new box? Do I stop paying for the warranty since I wouldn't have one anyway?
As I mentioned, I loved my receiver up to this point but it is amazing how quickly things change!!!
Thanks in advance for any advice! Jenifer
Yesterday, after the power outage (I'm in Michigan), I hit PVR and had 5 hrs remaining so I deleted 6 events to free up space.
Then while watching live TV, I a timer fired up so I turned everything off except the 508.
Today, I turned everything on, hit PVR on my remote - I had 31 events but it showed at the bottom of the screen that I had 60 hours 15 minutes of available record time.
I tried selecting an event and couldn't. Every event appears to be corrupted.
I called tech support who read off their diagnostic chart that all I could do is to delete the events and reset the box.
I asked to speak to advanced support, they told me to unplug the receiver, turn it back on - still the same problem. The advanced tech indicated he personally hadn't had any other problem calls regarding the outage and problems with the hard drives. He said I probably had a hard drive crash and they would replace the 508 but I would no longer have the 1 year warranty, I would only have 90 days on the new receiver.
When I expressed concern, he recommended I delete my events, then wait and see how the box performed -- I have up to next March to replace the receiver.
I was able to hit record, stop, and playback a show and set a timer which then triggered, recorded, stopped, and I could play back normally so the 508 appears to be working.
Any ideas on whether I should replace the receiver or whether I should "try" it for awhile? (I still haven't deleted the events because it still kills me that I lost them - I never appreciated how it feels until it happened to me!)
So what happens with the warranty - do I really lose the ability to have an extended warranty on the new box? Do I stop paying for the warranty since I wouldn't have one anyway?
As I mentioned, I loved my receiver up to this point but it is amazing how quickly things change!!!
Thanks in advance for any advice! Jenifer