View Full Version : Mrv install taking my internet down
I had an MRV install yesterday. The tech installed an SWM16 and added a DECA to each of my existing receivers. All of the receivers were already hooked up to ethernet power adapters, which is how they get on demand and were connected for the MRV trial. The tech told me to leave all of the receivers plugged into the ethernet adapters "as backup" after the DECA was setup. The DECA that he connected to my network is through one of the ethernet adapters. Now none of the receivers can see an internet connection and the internet in my house will not work at all unless i unplug the main ethernet adapter from my router. I hope someone can help.
Alebob911
05-25-10, 04:27 AM
Sounds like you need to hook the DECA's at each receiver to the "backup ethernet" cable and you should have the internet back. Here is a picture from the first look.
As you can see the blue cable goes from the DECA to the ethernet port on the back of the receiver. This will give you the internet you are missing. Hopefully :)
Oh yeah remove all other powerline ethernet adaptors you were using.
Check this link for the complete first look.
http://www.dbstalk.com/showthread.php?t=163641&highlight=DECA
they are all hooked up as per your photo plus each receiver has the second ethernet port connected to a powerline adapter...with the exception of one...that one has nothing plugged into either ethernet port, it has one one cable from the multiswitch running into the receiver and one into the deca with the deca ethernet plugged into an ethernet powerline adapter. Does that sound right?
Alebob911
05-25-10, 04:45 AM
No don't disconnect the DECAs instead connect a jumper from the DECA's ethernet port to the ethernet port of the receivers. You will be using the DECA's instead of the powerline adapters.
Alebob911
05-25-10, 04:47 AM
Each receiver should have a coax and ethernet connected from the DECA. You should also have a DECA that is not connected to any receiver and connected via ethernet to your router.
plumfam4
05-25-10, 04:50 AM
I had the same problem. It seems as soon as you try to network the the HR from the receiver menu it would kick out the internet. As soon as you unplug the power inserter from the power strip the internet would come back up This is fix that the installer came up with. Once you have all the receivers hooked up leave the ethernet plugged into the router. Unplug the deca and and the unscrew the the cable and remove ethernet cable from deca unit. Reinstall the Deca. plugging the power in last. That is what worked for me. If you lose the mvr after doing this then turn off the MVR sharing for each receiver then back on. It was a frustrating install ( 3 days totals and 3 escalations) for sure but it is working great now.
Alebob911
05-25-10, 04:53 AM
Man sounds like a big ordeal!! Glad you got it working! :)I had the same problem. It seems as soon as you try to network the the HR from the receiver menu it would kick out the internet. As soon as you unplug the power inserter from the power strip the internet would come back up This is fix that the installer came up with. Once you have all the receiver hooked up leave the ethernet plugged into the router. Unplug the deca and and the unscrew the the cable and remove ethernet cable from deca unit. Reinstall the Deca. plugging the power in last. That is what worked for me. If you lose the mvr after doing this then turn off the MVR sharing for each receiver then back on. It was a frustrating install ( 3 days totals and 3 escalations) for sure but it is working great now,
br408408
05-25-10, 04:57 AM
It sounds like you are using both ethernet ports on your receivers...one connected to the DECA and the other to the ethernet power adapters as "back up". If so , I would remove the "back up" ethernet power adapters except for the one that connects you to your network
Each receiver should have a coax and ethernet connected from the DECA. You should also have a DECA that is not connected to any receiver and connected via ethernet to your router.
So there should be one more DECA than there are receivers?
plumfam4
05-25-10, 04:58 AM
Man sounds like a big ordeal!! Glad you got it working! :)
It was didn't make any sense to me. I know a little about networking (enough to get me in trouble :hurah:) The supervisor thought it was a bad deca because when he changed it the internet worked, but as soon as he went to receiver to network boom it went out. Thats how we both figured out the last step is the the deca to router. Again anyone here that is tech smart and can tell me why that made a difference please let me know.
Alebob911
05-25-10, 05:00 AM
Yes. You need that other one to get the internet to the DECA cloud. Do you have that?So there should be one more DECA than there are receivers?
plumfam4
05-25-10, 05:00 AM
Man sounds like a big ordeal!! Glad you got it working! :)
So there should be one more DECA than there are receivers?
YES
Alebob911
05-25-10, 05:01 AM
Was everything connected then powered up? It was didn't make any sense to me. I know a little about networking (enough to get me in trouble :hurah:) The supervisor thought it was a bad deca because when he changed it the internet worked, but as soon as he went to receiver to network boom it went out. Thats how we both figured out the last step is the the deca to router. Again anyone here that is tech smart and can tell me why that made a difference please let me know.
YES
It sounds like I'm missing a DECA.
plumfam4
05-25-10, 05:07 AM
Was everything connected then powered up?
yes everything was powered. I can not figure out why that last deca made a difference. Did nothing but reinstall the Deca. I ordered a new HR24. It will be interesting to see what happens when i add the receiver it it blocks internet and have to play with deca at router again or not,
Alebob911
05-25-10, 05:09 AM
Call Directv and tell them that since getting the upgrade none of your receivers get on demand. Tell them that after researching, the tech did not hook up the internet properly and you need them to fix it without charging you. Be firm on that because someone else posted about the same thing and CSR tried to tell him it was $74 more! Obviously that CSR was wrong and needed to be educated.
For now you should be able to use your power line adapters and hook them right to the receivers as you had before the DECA install.
Just reread your post and it seems that you cant have ethernet hooked up with your original adapters.
Guess you have to go back to pre DECA and use ethernet like in the BETA trial. At least until they come and fix it.
Alebob911
05-25-10, 05:11 AM
That could have been the problem. Best to power everything down, make your connections then power everything back up. Electronics do crazy things when powered and then connected. yes everything was powered. I can not figure out why that last deca made a difference. Did nothing but reinstall the Deca. I ordered a new HR24. It will be interesting to see what happens when i add the receiver it it blocks internet and have to play with deca at router again or not,
Call Directv and tell them that since getting the upgrade none of your receivers get on demand. Tell them that after researching, the tech did not hook up the internet properly and you need them to fix it without charging you. Be firm on that because someone else posted about the same thing and CSR tried to tell him it was $74 more! Obviously that CSR was wrong and needed to be educated.
For now you should be able to use your power line adapters and hook them right to the receivers as you had before the DECA install.
Just reread your post and it seems that you cant have ethernet hooked up with your original adapters.
Guess you have to go back to pre DECA and use ethernet like in the BETA trial. At least until they come and fix it.
For now I will just tell them that MRV is not working, which I paid $99 for already.
Is it ok for the DECA to be connected through a powerline adapter as opposed to a cable plugged directly into the router?
Alebob911
05-25-10, 05:17 AM
Sounds like the best bet. Sorry we couldn't get it working.For now I will just tell them that MRV is not working, which I paid $99 for already.
plumfam4
05-25-10, 05:22 AM
When you do call back go through tech support. Thats what I did. It took three escalations before I had a supervisor out here. But worth it and now have his cell # if anything else goes wrong with install. Once everything was working call back and DTV did give me a 10 credit for six months. The biggest thing that upset me was the original tech closed the work order and it wasn't working, so he would get paid for the job. I paid the 149.99 for the upgrade and only wanted what I paid for. I understand that once complaint was escalated and since ticket was closed and had to be reopened that the tech will not get credit for the install. I hate to take money out of anyone's pocket(there is more to this tech story but wont bore you with the details) but it makes DTV look bad when something isn't done correctly. Bottom line is that I really love the service and I knew DTV would make it right Just did not know how long it would take :hurah:
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