How much should an HD upgrade cost?

[JOEYR]

I just got off of the phone with a Dish CSR. I am looking to upgrade to HD with a single 722k DVR receiver. I have been a customer for 13 years and have never been late with a payment.

I was told it would be $95 for the service call (which I was expecting) and $100 upgrade fee (which I was not expecting), even if I signed a new two year contract.

I've been reading this forum for months and it seems that others are getting this upgrade for free. Is this the case? Am I missing something?

[Slamminc11]

as of June 3, $100 or $200 for the HD receivers (not sure about the 922) for upgrades depending on which category you fall under + the service call ($15 w/DHPP and $95 W/O).

[lee635]

I upgraded to HD about 2 years ago and paid $100, but it was for a 622 and had to re-up a new 2 yr commitment. I ended up getting a 722 only because the installer was out of 622s.

I suspect they are busy with folks upgrading to HD right now. Maybe try calling back to another CSR or wait a month or so.

:) I have always gotten better luck calling 800 numbers later in the evening, so that you are talking to someone on the graveyard shift -- they are always more easygoing... :)

[JM Anthony]

I think "upgrade" fees are a crock. Just another way to rip customers off. Since you're a long term customer in good standing, it might be worth another call to see if you can get it waived. I go through the same thing with our cell phone service provider (AT&T). They want to ding us $18 any time we upgrade a phone even though we're extending our service commitment. Their rationale? Everyone else charges those fees!

John

[JOEYR]

as of June 3, $100 or $200 for the HD receivers (not sure about the 922) for upgrades depending on which category you fall under + the service call ($15 w/DHPP and $95 W/O).

Well thanks, that explains it. I wish I had known this before June 3...

[coldsteel]

:) I have always gotten better luck calling 800 numbers later in the evening, so that you are talking to someone on the graveyard shift -- they are always more easygoing... :)

Yeah, that's not going to happen.

[BattleZone]

Well thanks, that explains it. I wish I had known this before June 3...

Those prices have actually been in effect since Feb 1, 2010, when they were LOWERED from their previous prices.

[VDP07]

As stated, "Tech Visit Fee" is $15 (w/Service Plan) or $95 (wo/Service Plan) plus aplicable receiver upgrade fee.

Receiver upgrade fees..............Plan "A".............Plan "B"

Any mpeg2 receiver
311/322/512/522/625................$0.....................$0

VIP 922...................................$200........ ........$400

VIP 612/622/722(k)..................$100.................$200

VIP 211/222(k).........................$50................ ..$100

Been told that there will no longer be any "CSR roulette" deal making going on

[RasputinAXP]

I got my 211k in December for nothing, free installation but I re-upped for another 2 years. Seemed like a good idea at the time.

Hell, still does.

[jclewter79]

I got a post card in the mail last week that told me that I was a good customer and was eligble to receive an HDDVR, 3 months of HBO and Showtime, and 5 free PPV's for free if I signed a new 2 year agreement. So, I don't believe those prices are set in stone for everyone and I bet you can get a better deal also. What you need to do is go take a good look at what D* has to offer you and decide which provider you might need to be with.

[boba]

I got a post card in the mail last week that told me that I was a good customer and was eligble to receive an HDDVR, 3 months of HBO and Showtime, and 5 free PPV's for free if I signed a new 2 year agreement. So, I don't believe those prices are set in stone for everyone and I bet you can get a better deal also. What you need to do is go take a good look at what D* has to offer you and decide which provider you might need to be with.By all means follow this posters advice you might find the other guys 2 year commitment fits better.:):):)

[jclewter79]

By all means follow this posters advice you might find the other guys 2 year commitment fits better.:):):)

Nope, you got me wrong there boba. I got the postcard from E*. This proves that some people are being offered better deals than $100 or $200 dollars without any effort. But, I do suggest that the OP see what the other guys have to offer and let E* know about it. I think we all know that the "cancellation specialist" are the ones that can offer a better deal.