Under-charged?

[Smitty1960]

I just got a call from a DirecTV rep who said that the reduced monthly bill I received last month was in error. They accidently under-charged me and want their balance due. I have my DTV bill automatically deducted from my checking account each month. So when I saw last month's bill was dramatically lower than usual, $44.50 instead of the usual $76.50, I just assumed DTV had credited me with service lost when many of us had issues last month with our receivers not booting up. I asked if DTV was then going to "over" charge me on next month's bill to make up the difference? The rep was a little snotty, and pretty much hung up on me before we could even discuss how I was to make up the difference. You'd think that if a company screws up and under-charges a client, they'd be apologetic and nicely ask for the balance and offer a way to get that money to them, rather than treating a customer in a condescending tone and make them feel as though it was the customers fault.

Sorry if this sounds like a whiney rant, but I just needed to vent after feeling like I was being treated like a deadbeat who doesn't pay his bills.

[lwilli201]

It would be interesting to know if this was a wide problem in their billing. In any case the billing department is not handling it very well. Sounds like some one in the billing department does not want to explain they screwed up and the income for the company will be down this month due to the error.

[Stewart Vernon]

That's pretty messed up (the attitude, not the low bill).

Especially with autopay, it's entirely on their end... so you'd think they would be apologetic and either forget about it and eat the loss OR try and make nice to get you to pay up.

You can be sure that if it were you who overpaid, they wouldn't be running to tell you about it.