VDP07
09-28-10, 11:33 PM
Updates for Certain Customer Fees – Effective September 29, 2010
-Service Change Fee – The customer fee that was formerly called a “Transaction Fee” will be updated to be called the “Service Change Fee” effective September 29, 2010.
-How the “Service Change Fee” will be Charged Effective September 29, 2010 – Prior to September 29, 2010, customers were charged $5.00 ($20.00 for adult programming) whenever they changed the programming they were subscribing to on their account. Effective September 29, 2010, we will change the way customers are charged for this fee to help provide them with more flexibility.
-Within the First 60 Days of Customer Account Activation – Please note that a Service Change Fee will NOT be charged to a customer account within the first 60 days of activation.
-After the First 60 Days of Customer Account Activation – A customer will be charged the $5.00 Service Change Fee (or $20.00 for adult programming) if they change the programming on their account when they were only subscribing to it for 30 days or less. Customers who change their programming when it has been on their account for more than 30 days will not be charged a “Service Change Fee.”
-Service Plan Cancellation Fee – An existing customer who adds the Service Plan to their account will be charged a $25 Service Plan Cancellation Fee when the customer cancels the Service Plan from their account and has had the Service Plan for 150 days or less. An existing customer who adds the Service Plan to their account will not be charged a Service Plan Cancellation Fee if the customer cancels the Service Plan after having the Service Plan for more than 150 days.
Some good news for a change.:)
-Service Change Fee – The customer fee that was formerly called a “Transaction Fee” will be updated to be called the “Service Change Fee” effective September 29, 2010.
-How the “Service Change Fee” will be Charged Effective September 29, 2010 – Prior to September 29, 2010, customers were charged $5.00 ($20.00 for adult programming) whenever they changed the programming they were subscribing to on their account. Effective September 29, 2010, we will change the way customers are charged for this fee to help provide them with more flexibility.
-Within the First 60 Days of Customer Account Activation – Please note that a Service Change Fee will NOT be charged to a customer account within the first 60 days of activation.
-After the First 60 Days of Customer Account Activation – A customer will be charged the $5.00 Service Change Fee (or $20.00 for adult programming) if they change the programming on their account when they were only subscribing to it for 30 days or less. Customers who change their programming when it has been on their account for more than 30 days will not be charged a “Service Change Fee.”
-Service Plan Cancellation Fee – An existing customer who adds the Service Plan to their account will be charged a $25 Service Plan Cancellation Fee when the customer cancels the Service Plan from their account and has had the Service Plan for 150 days or less. An existing customer who adds the Service Plan to their account will not be charged a Service Plan Cancellation Fee if the customer cancels the Service Plan after having the Service Plan for more than 150 days.
Some good news for a change.:)