PDA

View Full Version : Blacked out on DISH but not cable??

Steeloc15
10-30-10, 01:02 AM
So here in Wichita we are supposed to get most of the OKC Thunder games on FSN KC (FSN MW). Since Dish does not carry FSN KC I assumed the games would be shown on one of the alternate channels. Sunday's Thunder game is being shown on the FSN channel that COX provides and I found it on DISH channels 444 and 445, (one of which I assume is the FSN KC feed) but when I try to set it to record I get the "this program is not available for viewing in your area" message. I feel like this is a mistake on Dish's part since I have been told by the Thunder's broadcasting department that the game would be on FSN in my area and the listings for COX confirm. I think Dish needs to add Wichita to the list of OKC Thunder markets or something...

Is this a mistake like I think? How do I get Dish to fix it?

Thanks,
Dustin
CoolGui
10-30-10, 07:40 AM
One of them should work for you if you are truly in their area. Did you call them to check?
Steeloc15
10-31-10, 10:42 AM
The area was recently expanded with the Thunder's TV contract. Calling or chatting with Dish gets me no where b/c all I can get are the canned answers that state what channel the game is on. I understand that they do no pick what to blackout and what not to, but I also understand as the gatekeeper they can make a mistake and black out things that shouldn't be.

If you check the FSN MW listings on the website for Kansas (not Kansas City) it shows that the game should be on. (http://www.foxsportsmidwest.com/pages/tvlistings_kansas) Also if you check the listings for the local cable company (COX) they are showing the game on FSN. I also e-mailed the fan advocate for the Thunder who checked with the broadcasting dept and said that Thunder games are available on FSN in the Wichita market. I still firmly believe that dish has made a mistake with this and just wish I knew how to get a hold of someone who would understand what I am trying to explain to them and give me an answer that actually addresses what I saying.

Getting frustrated with Dish and cable is looking better every day...
ehren
10-31-10, 06:23 PM
go to atdhe.net and watch them online until Dish gets their sh*t together
SaltiDawg
10-31-10, 06:36 PM
...
Getting frustrated with Dish and cable is looking better every day...
Boy, that'll teach 'em. :rolleyes:

I'm sure you'll get the understanding and care you crave from your cable company. lol
Steeloc15
10-31-10, 10:37 PM
It's not about teaching anyone anything... It's about getting access to games that I am supposed to have access to and with COX I will.
CoolGui
10-31-10, 11:23 PM
It's not about teaching anyone anything... It's about getting access to games that I am supposed to have access to and with COX I will.

I feel you there... Maybe try emailing ceo@dishnetwork.com as an escalation. It's not actually charlie but it is monitored by a higher level employee than those csr
Steeloc15
10-31-10, 11:29 PM
Yeah, I emailed a normal CSR and got a canned reply about FSN being restored to Dish, illustrating that they do not read the emails (or they don't understand.) I did email ceo as well so we'll see what kind of reply I get...

It is just frustrating thinking that if I had a different service provider I would have the games but with Dish I don't... I wish I could get a clear answer on this somehow...
whatchel1
10-31-10, 11:54 PM
Yeah, I emailed a normal CSR and got a canned reply about FSN being restored to Dish, illustrating that they do not read the emails (or they don't understand.) I did email ceo as well so we'll see what kind of reply I get...

It is just frustrating thinking that if I had a different service provider I would have the games but with Dish I don't... I wish I could get a clear answer on this somehow...

"Normal" CSR's know practically nothing. All they know is what's on the script and can be almost anywhere, and have no clue as to what you are talking about.
Steeloc15
10-31-10, 11:58 PM
"Normal" CSR's know practically nothing. All they know is what's on the script and can be almost anywhere, and have no clue as to what you are talking about.

Exactly... How do I get a hold of someone who would understand?

I think what Dish is missing at this point is that sometimes FSN OK (a sub-feed of FSN SW) sometimes (like during many of the Thunder games) allows portions of the FSN MW viewing area to access it's stream... This is seamless on cable b/c the provider simply switches the stream, but on Dish the customer has to be given access to the stream since they would access it directly.