Recurring refurb receiver failures

[Bob Haller]

Do you think E should provide a brand new box after getting X number of refurb failures?

[music_beans]

Yup, even though I never had a refurb before.

[boba]

Bob DISH won't even send new receivers to dealers that have showroom failures, these are receivers that have never been sold. Do you think a customer should be treated better than those earning DISH money.

[Bob Haller]

YES! I do. After all without customers E is nothing....

I have a small business. Every now and then I have given away stuff to keep the customer happy. You NEVER win a argument with a customer.

E would rather loose a sub than give out a receiver where refurbs are repeatedly failing. Rather poor customer service consider the refurbs poor track record....

[jerryyyyy]

I just got a new(?) replacement 721. How do you tell if it is refurb? Packaging looked new on this one.

[Jacob S]

Dish kept on and kept on refusing to send me a new receiver as a replacement even though the 501 had failed three times then later a CSR told me that it was procedure to send out a new replacement on the third failure, that they always do this. I dont even ask for a new unit as a replacement on the 721 yet I get one on my first replacement. The 501 was a showroom receiver and they gave me a lot of flack over it. They treat the customers better than the retailers in some cases.

[Mike Richardson]

Look at the box. It should say in small print "Remanufactured 501" or "Rmfrgd 501", or 301. All my boxes say Remanufactured :( But to me, it doesn't matter, as long as it works.

[Bob Haller]

All replacements are refurbs:( You ONLY get a new box if your brand new unit dies in less than 24 hours.

The latrest ne smelled heavily of new plastic and electronics. I figured it was a spray like they usae to make used cars smell new.

I have been told refurbs carry a W in their serial number but thats not confirmed.

In my case S Cartwrights office REFUSED to give me a NEW box, saying that was impossible. I said well then its impossible for me to remain with Dish, I a,m converting to direct.

Oh then you will not need the replacement she asked?

I repluied I will so I can sell it.

[Ken Seeber]

All replacements are refurbs:( You ONLY get a new box if your brand new unit dies in less than 24 hours.

That isn't necessarily true. I just received my third replacement 721. The first two replacements were refurbs, but this latest one was a brand-new unit. I didn't make any special requests or kick up a fuss or anything, other than I made it clear that for what the 721 cost it was time for them to send me one that worked.

[jerryyyyy]

Looks to me like they have a chronic problem here which maybe is related to too much heat in the box and/or poor (nonexistant) grounding. Think about it. If the dish is not grounded and it is running into a nongrounded box it is like Ben Franklen flying his kite in a thunderstorm.

[Bob Haller]

Well I added the ground adapter plug.

What was really wierd about my problem is that a 508 using the 721 sat coax worked perfect. I received my replacement LNB and 3 to 4 switch today. I will wait till it quits raining to install it. They are predicting 5 to 6 inches in the next couple days from the hurricane/