811 Update

[chastulsa]

I called when my 811 was displaying odd charaters in the guide menu. I talked to csr and they couldnt fix it. Xfered me to tech and hey had me to a reboot. Which fixed it. I asked about he sw update for 811 and he said his screen does not show it. He does have a 265 update which has no ETA. He thought he heard end of the month. Didnt see a 2.64 update anywhere. He asked some people in the room as well.

Whats up? Is it coming or not!!!!!

[P Smith]

I found on other site the list:
------------------------------
P264 spooling for small amount of serial numbers:
1010 LABA [3]
1011 LABA [3]
1010 LABD [65]
1011 LABD [66]
1010 LADD [14]
1011 LADD [12]
1010 LABD [2]
--------------------------------
We saw the practice many times, we need a patience I guess :).

[wileadams]

Well, I fall under one of those, but have not received anything, yet... Let's hope it comes tonight.

[Darkman]

Make sure your unit if OFF maybe.. when trying to D/L the version

And maybe at Menu somewhere - chose: "Download future versions without my permission" (or something like that) ... if it's not set for That already...

[Hemway]

What software upgrade? First they say the upgrade will be available at the end of the month, but they have been saying that for 3 months now. Now the latest word is the software upgrade will be out 3/2. Folks, lets us not forget we're dealing with Dish here, so the question that needs to be asked is, "what year"?

[Nick]

Your sarcasm is exceeded only by your cynicism.

[bobrlynn]

811 updated to 2.64 on mine tues.eve. Receiver was off.

[Jerry G]

What software upgrade? First they say the upgrade will be available at the end of the month, but they have been saying that for 3 months now. Now the latest word is the software upgrade will be out 3/2. Folks, lets us not forget we're dealing with Dish here, so the question that needs to be asked is, "what year"?

Gee, Dish said 3/2. You're already bashing Dish and 3/2 isn't even over. How do you explain that some people are reporting that they are now getting the new update if you say that Dish won't deliver the update? Looking forward to your explanation. And it sounds like a great update. I'm going to turn off my 811 now to get it. Will you apologize to Dish?

[garypen]

Gee, Dish said 3/2. You're already bashing Dish and 3/2 isn't even over. How do you explain that some people are reporting that they are now getting the new update if you say that Dish won't deliver the update? Looking forward to your explanation. And it sounds like a great update. I'm going to turn off my 811 now to get it. Will you apologize to Dish?He's just venting frustration stemming from a continuous pattern of poor product devolopment and support. He doesn't need to apologize to Dish. It is a company. Dish should apologize for releasing the 811 with not only a multitude of bugs, but basic features not even working at all.

FYI, the update is not great. It's good. It addresses basic problems in the EPG, including mapping of locals. The EPG now works almost as it should have out of the box.

It doesn't fix the DishPro/148 error. I don't know if it fixes any of the many other issues. We'll see.

[Hemway]

I'm impressed with Dish. They did come out with the update on 3/2 as stated.

This looks like it fixed the guide problem (or lack of) and the video in guide. My SD output looks a little darker then it did before, but according to the last Technical Chat, the dark SD picture isn't going to be fixed for awhile. I'll just have to brighten the video on that port like I did before.

[garypen]

I'm impressed with Dish. They did come out with the update on 3/2 as stated.


I'd be a little more impressed if the f'ing thing worked the way it was supposed to, out of the box.

But that's me.

[kstevens]

Luckily, most aren't you :-)


Ken

[Hemway]

Upgraded to P264.
This morning I played with it a little before work.

I powered the 811 down last night before going to bed. This morning I wanted to see how far out the guide went. I started scrolling into the future, and at about 24 hours, it stopped and started downloading information. This display shows a progress bar and downloads fairly fast. Once the download completed, I had to start scrolling again from the beginning (current time). It went out 45 hours into the future. No more big screen of waiting of download, gets wife off my back. Still no local info in guide for local DTV channels, but didn't expect that.

Yes, the video now shows up in the guide (if you have that activated), nice to have that back (gets the wife off of my back here too).

In the locals setup, there is a new option to display the Dish locals (if you subscribe) or the OTA analog locals in the guide at their regular number. If you add them to the guide they are a different color and end in'-00'.

Guide still does not retain mapping of all of the DTV channels to analog numbers. It does it when you initially add them to the list, but after you view that channel, it displays as its digital number.

SD picture is still darker the the HD output, but that fix wasn't expected with this upgrade.

I can't speak to the audio problems some are having because I don't have it setup through a DD5.1 system yet.

[Iceman]

I'd be a little more impressed if the f'ing thing worked the way it was supposed to, out of the box.

But that's me.

I agree with you. You kinda want to say thanks to Dish for the software patch, but at the same time you want to cuss them out for bringing out this bug box months too early. I don't feel like I owe them a appology for bashing them or the 811 receiver, nor do I feel like I should say thank you when the thing should have been working better than it is now when it was installed by Dish. At least it's better than it twas.

[Jeff Maus]

How do you reboot the 811? I got a freebie on Monday (1 yr subscription required), and want to verify that I can use the 811 as an OTA receiver once my 1-year subcription is completed. I thought I could try remving my card and rebooting the box to see if it works?

Any comments about needing to be subscribed to receive OTA? Another user indicated it would work as long as I was connected to the dish. Can anyone else confirm/deny? Also, if that is true, do I need the dish pointed at the satellite, or can I just connect the 811 to the LNB and then hide the LNB behind my TV? Thanks for any input!

[Nick]

If you cancel HD programming package after your year is up, you will still need to maintain a signal lock to use the 811 for OTA reception only. Positioning the LNB behind your TV will not work unless you use smoke and mirrors. ;)

[chenrikson]

How is the "Check Switch" problem? I haven't had any problems yet -- If that was fixed, it would be a big help. The Guide is really nice to use now. I haven't gotten the CC custom settings to work, but may be doing something wrong. The "teach" function is a help.

Craig

[garypen]

I don't feel like I owe them a appology for bashing them or the 811 receiver, nor do I feel like I should say thank you when the thing should have been working better than it is now when it was installed by Dish. Exactly!!!!

Personally, I think they should offer a credit for each month this roach motel doesn't work as promised.

There are still major issues:
-148 bird not recognized when using DP switch and LNB (VERY major issue)
-OTA Digital remapping to frequency instead of assigned channel number.
-No OTA EPG program info
-No Dish Interactive (OpenTV channel 100)
-Dark SD output image

[garypen]

I haven't gotten the CC custom settings to work, but may be doing something wrong. The "teach" function is a help.

Craig
At least the CC works now! Mine would stop after a short while, and require power off/on or re-booting to get it back.

[willy]

-OTA Digital remapping to frequency instead of assigned channel number.
As posted in other threads, this may have to do with the broadcast signal. Others have seen this same issue with other STB's. *might* be an issue that is 811 independent.
http://www.satelliteguys.us/showpost.php?p=54727&postcount=91

-No OTA EPG program info
Isnt the current fix putting OTA channels "next to" the DISH local? Isnt this adequate? Hardly a MAJOR ISSUE, but thats just my opinion.

-No Dish Interactive (OpenTV channel 100)
LOL i wonder how many use this feature. I for one have used it twice in 2 years. Maybe some like it because its something to bitch about on the 811.

-Dark SD output image
Will be fixed in the next patch.


I KNEW that it was a matter of HOURS from the SW release (which fixed what it was expected to do) before the usual suspects come out, furious that other issues arent fixed, or furious about the OLD ISSUE that the 811 had these problems to begin with. YAWN :new_sleep There will ALWAYS BE BUGS.

[garypen]

-OTA Digital remapping to frequency instead of assigned channel number.
As posted in other threads, this may have to do with the broadcast signal. Others have seen this same issue with other STB's. *might* be an issue that is 811 independent.
http://www.satelliteguys.us/showpost.php?p=54727&postcount=91
Doubtful


-No OTA EPG program info
Isnt the current fix putting OTA channels "next to" the DISH local? Isnt this adequate? Hardly a MAJOR ISSUE, but thats just my opinion.
And it would be wrong.


-No Dish Interactive (OpenTV channel 100)
LOL i wonder how many use this feature. I for one have used it twice in 2 years. Maybe some like it because its something to bitch about on the 811.
I use it at least twice each week. An excellent source of local news, weather, scores, and even movie time info. More importantly, it is an advertised feature that should be there, regardless of how much YOU use it.


-Dark SD output image
Will be fixed in the next patch.
Shouldn't need to "fixed" in the first place. That is a main function of the unit. Did anybody at Dish actually try the 811 before shipping? It's almost as if nobody even plugged one in and used it.


I KNEW that it was a matter of HOURS from the SW release (which fixed what it was expected to do) before the usual suspects come out, furious that other issues arent fixed, or furious about the OLD ISSUE that the 811 had these problems to begin with. YAWN :new_sleep There will ALWAYS BE BUGS.
Businesses sure must be happy that there are folks like you around. Folks that are willing to except mediocre, inferior, and buggy products and services. You must have loved the Chevy Vega.

Me? I want the things I pay for to work as promised, as advertised, and as they should. People like you don't even get it.

[willy]

I never said I was happy with buggy products.

All I know is that the only issues I saw as "major" with the 811 are fixed. And in my opinion (and over 80% of others according to the poll), the 811 is a great product and Im happy with it. I know that just drives you nuts that dish "gets away" with this. You're probably bouncing off the wall as you read this and other posts of folks happy with E*.

But face it- most of us dont get all freaked out over OpenTV problems and no OTA guide info (which I dont think many/any STB's have now, nor was it advertised by dish to be included on the 811!!). But people like you and a few others here will just not rest until everyone hates dish and makes them pay. The vast majority of us are happy with P264... Im sorry to say.

[RAD]

And in my opinion (and over 80% of others according to the poll), the 811 is a great product and Im happy with it.

It does look like E* has fixed a number of problems/usability issues with the latest software. However what poll are you looking at? I'm looking at http://www.dbstalk.com/poll.php?do=showresults&pollid=512

Yes. Completely satisfied. 4 - 25.00%
Kinda. It's better than it twas. 11 - 68.75%
No. Better hurry with 265 software 1 - 6.25%
No. This thing is still junk! 0 0%
Total Votes: 16.



All times are GMT -6. The time now is 11:55 AM.




They way I'm reading the results are 25% are completely satisified that would fit into your great product discription. The majority, 68.75% are 'Kinda' happy with it with the new software download. To me this says that E* still has a way to go to make the 811 a great product.

[willy]

OK lets get picky---

6.25% say they are not happy.

[garypen]

I never said I was happy with buggy products.

All I know is that the only issues I saw as "major" with the 811 are fixed. And in my opinion (and over 80% of others according to the poll), the 811 is a great product and Im happy with it. I know that just drives you nuts that dish "gets away" with this. You're probably bouncing off the wall as you read this and other posts of folks happy with E*.

But face it- most of us dont get all freaked out over OpenTV problems and no OTA guide info (which I dont think many/any STB's have now, nor was it advertised by dish to be included on the 811!!). But people like you and a few others here will just not rest until everyone hates dish and makes them pay. The vast majority of us are happy with P264... Im sorry to say.No wall bouncing. No freaking out. Just voicing a valid opinion about a flawed product, and how we should not accept that sort of thing as consumers. The fact that you accept buggy products, means you are satisfied with the fact that "there will always be bugs". You don't have to accept them. You've chosen to accept them.

I am relieved that some problems were corrected in this patch. To be happy that Dish corrected some of the bugs, flaws, and non-working features of the 811 would be idiotic. (That's like a car buyer being happy the company got the headlights to work after 4 months of ownership.)

You are free to accept any piece of mediocre, flawed, buggy, partially-enabled, piece of consumer product you want. But, don't deride people who won't accept such, and who seek excellence, and expect the products and services they pay for with hard-earned money to work correctly and as advertised.

[garypen]

OK lets get picky---

6.25% say they are not happy.Wrong again. Only 25% say they ARE happy. (Actually, 23.53, at this point.) The vast majority are "kinda" happy, feeling it's better than it was, but not quite good enough yet. FYI, I fall into that group, but would choose the words "kinda satisfied", not "kinda happy".

[kstevens]

Doubtful

And it would be wrong.

I use it at least twice each week. An excellent source of local news, weather, scores, and even movie time info. More importantly, it is an advertised feature that should be there, regardless of how much YOU use it.

Shouldn't need to "fixed" in the first place. That is a main function of the unit. Did anybody at Dish actually try the 811 before shipping? It's almost as if nobody even plugged one in and used it.


Businesses sure must be happy that there are folks like you around. Folks that are willing to except mediocre, inferior, and buggy products and services. You must have loved the Chevy Vega.

Me? I want the things I pay for to work as promised, as advertised, and as they should. People like you don't even get it.

yes, and they twisted your arm to by the receiver too!!. If you haven't learned by now that the first issue of any dish receiver is buggy as hell, then there is absolutely no hope for you.


Ken

[kstevens]

OK lets get picky---

6.25% say they are not happy.

Statistically speaking, that polls is worthless. The sample population is way to small to draw any kind of conclusions.


Ken

[garypen]

yes, and they twisted your arm to by the receiver too!!. If you haven't learned by now that the first issue of any dish receiver is buggy as hell, then there is absolutely no hope for you.


Ken
Twisted my arm? No. What they did was ADVERTISE IT. And, because of the way they ADVERTISED IT, and the FEATURES THEY PROMISED, I ordered it. Of course, they never promised it would work correctly. That much was assumed.

And no, I haven't learned by now that the first issue of any Dish receiver is buggy because none of my other receivers were, and my current 2nd receiver, a 311, works perfectly. (As do all of the other consumer electronics I buy.)

BTW, I see you have a buggy keyboard, as well. The shift key doesn't seem to be working.

[willy]

Gary-

All Im saying is 264 is out, and I like it. Im not going to continue bashing that the original release was not 100% there... its irrelavant to this thread. Im not going to praise dish for fixing bugs that should have been taken care of originally.

And Im certainly not going to spend time after every SW update looking for new bugs to complain about within 12 hours of the new release.

And Im not going to list "major problems" that were never indended to be supported on the 811, like OTA guide info.

And SW/HW has bugs - Im not happy with buggy products, but thats life. All of the numerous patches I get monthly for MS-IE, WinXP, Acrobat, Norton, CAD software.. etc... If I were to be unsatisfied with any product that has flaws Id have had a heart attack by now. A bug is a bug. Take a look at the Pentium1/2/3/4 "errata" list and see the thousands of bugs that exist on your PC and the IA32 architecture right now. You are just "accepting this mediocre, flawed, product"?!!? What a sucker!! Intel must LOVE guys like you! And Microsoft also, and blah blah blah.

Im happy with 264, and you arent. You probably wont be happy with 265, 266, ... 599.. You get the last word here.

[willy]

BTW, I see you have a buggy keyboard, as well. The shift key doesn't seem to be working.
Your unrealistic expectations of stuff normal people dont care about, demonstrated again.

[garypen]

Gary-

Im happy with 264, and you arent. You probably wont be happy with 265, 266, ... 599.. You get the last word here.Wrong again. You are HAPPY with 264. I'm partially satisfied. (You're happy typing without puncuation, as well, I see.)

Also, comparing the problems of the 811, which includes basic features not working correctly or at all to security patches in software is a bad analogy. A truer analogy would be to compare the 811 to a car. If you bought a car whose powertrain, steering, and brakes worked correctly, allowing you to get from point A to point B, but the stereo, windshield wipers, heater, AC, headlights, and trunk lock didn't work, plus the turn signals worked opposite of the way they were supposed to (moving the stalk to the left causing the right light to blink) would you accept that "buggy" product? Of course not. Don't be ridiculous.

[garypen]

Your unrealistic expectations of stuff normal people dont care about, demonstrated again.
Unrealistic to expect people to capitalize and punctuate? You don't just accept mediocrity, you relish it.

[Un4563]

Unrealistic to expect people to capitalize and punctuate? You don't just accept mediocrity, you relish it.Why do you think they only charged 1/2 price for this box?

[willy]

Also, comparing the problems of the 811, which includes basic features not working correctly or at all to security patches in software is a bad analogy.
Run-on sentence. Check your grammar.


If you bought a car whose powertrain, steering, and brakes worked correctly, allowing you to get from point A to point B, but the stereo, windshield wipers, heater, AC, headlights, and trunk lock didn't work, plus the turn signals worked opposite of the way they were supposed to (moving the stalk to the left causing the right light to blink) would you accept that "buggy" product?
Run-on sentence.. and a horrible use of the english language.

[willy]

Unrealistic to expect people to capitalize and punctuate? You don't just accept mediocrity, you relish it.
Doubt it. You are using a few products as you type that I designed.

[garypen]

Doubt it. You are using a few products as you type that I designed.That explains a lot. (And, reinforces my comment, BTW.)

[Jerry G]

I'd be a little more impressed if the f'ing thing worked the way it was supposed to, out of the box.

But that's me.

264 is a fantastic update. The guide is blazingly fast. Instant picture in guide. Locals mapped. Ya, I know there are a few lingering problems. But right now the 811 is a terrific STB.

In a Polyanna world, everything would work perfectly out of the box. But guess what, it isn't a perfect world. I was talking to someone the other day who was very angry at how frequently his new Sony 300 DirecTV STB rebooted on it's own. Wow, a Sony STB that isn't perfect out of the box. Expect it. Live with it. Or give up on electronics because you will only rarely be happy and will spend most of your life moaning and groaning and never being satisfied. If you had the currect 921, you'd be absolutely apoplectic. Me, I'm happy to have my 921 and look forward to future improvements.

[waltinvt]

I'm reluctant to even post to this thread as it is rapidly disinagrating into a war of irrelevant rhetoric. Too bad Dish doesn't have an option to give back an upgrade, then anyone that isn't happy with 264 could "go back" to 263. Wonder how many would.

Walt

[garypen]

I'm reluctant to even post to this thread as it is rapidly disinagrating into a war of irrelevant rhetoric. Too bad Dish doesn't have an option to give back an upgrade, then anyone that isn't happy with 264 could "go back" to 263. Wonder how many would.

Walt
Probably none, since nobody said 264 was worse than 263.

[bubba04]

I would be very happy with the update if it weren't for the 148 bug. Sure I have 3 other receivers I could get my missing locals on, but I also lost TVJapan. It disappeared from the guide in the 811 as if it never existed. The only reason I chose Dish network was so my wife could have TVJapan. Now I have to tell her that she can't watch the channel on our new big screen HDTV. She is regulated to the back rooms of the house. I pay $25 a month for TVJapan. Now my wife is on my back for buying this receiver. Not only am I not overy excited about the fixes in 264, but now I am frustrated that Dish broke something thing that was working previously without flaw. I agree with garypen on this one. Delivering the goods on the back end of the sold product, and breaking things in the process, should not create a state of euphoria for us.
Bubba04

[waltinvt]

Has anyone checked the OTA input on the 811 since the upgrade to see if it works better for analog cable ? I had tried it a few weeks ago and found that it looked awful compared to connecting the cable directly to my tv. Then I read somewhere that this and the rear panel inputs where something that was going to be fixed in a future upgrade.

Walt

[kstevens]

Wrong again. You are HAPPY with 264. I'm partially satisfied. (You're happy typing without

puncuation, as well, I see.)

Also, comparing the problems of the 811, which includes basic features not working correctly or at all to security patches in software is a bad analogy. A truer analogy would be to compare the 811 to a car. If you bought a car whose powertrain, steering, and brakes worked correctly, allowing you to get from point A to point B, but the stereo, windshield wipers, heater, AC, headlights, and trunk lock didn't work, plus the turn signals worked opposite of the way they were supposed to (moving the stalk to the left causing the right light to blink) would you accept that "buggy" product? Of course not. Don't be ridiculous.

At least I can spell. And talk about run on sentences. Who accepts mediocrity?


Ken

[garypen]

At least I can spell. And talk about run on sentences. Who accepts mediocrity?


Ken
Were there any spelling errors in the example you quoted?

And, it was a long sentence, yes. But, not a run-on sentence. Except for missing commas surrounding "or at all", and after "...to blink)", I can't find anything wrong with the sentence, grammatically. Can you? BTW, those missing commas demonstrate the importance of using punctuation.

It was also a damn good analogy.

[willy]

"puncuation".... look at your post sir.

And the sentence below shows horrible punctuation and grammar from a man criticizing multiple posts on punctuation:

If you bought a car whose powertrain, steering, and brakes worked correctly, allowing you to get from point A to point B, but the stereo, windshield wipers, heater, AC, headlights, and trunk lock didn't work, plus the turn signals worked opposite of the way they were supposed to (moving the stalk to the left causing the right light to blink) would you accept that "buggy" product?


If you must know whats wrong gramatically, how about the section (three problems):
"plus the turn signals worked opposite of the way they were supposed to would you accept that "buggy" product? "

Huh? "worked the opposite of the way" alone is an issue.

And dont forget you started this BS about punctuation... presumably because you ran out of logical arguments related to the topic. Someone that expects perfect grammar and "puncuation" in an internet forum is really really got some problems.

:backtotop

[garypen]

"puncuation".... look at your post sir.

And the sentence below shows horrible punctuation and grammar from a man criticizing multiple posts on punctuation:

If you bought a car whose powertrain, steering, and brakes worked correctly, allowing you to get from point A to point B, but the stereo, windshield wipers, heater, AC, headlights, and trunk lock didn't work, plus the turn signals worked opposite of the way they were supposed to (moving the stalk to the left causing the right light to blink) would you accept that "buggy" product?


If you must know whats wrong gramatically, how about the section (three problems):
"plus the turn signals worked opposite of the way they were supposed to would you accept that "buggy" product? "

Huh? "worked the opposite of the way" alone is an issue.

And dont forget you started this BS about punctuation... presumably because you ran out of logical arguments related to the topic. Someone that expects perfect grammar and "puncuation" in an internet forum is really really got some problems.

:backtotopEnough of the punctuation nonsense. The comment I made about basic punctuation and capitalization was a humorous ASIDE to the original debate. It had nothing to do with the debate itself. You are actually steering this away from the topic at hand. Don't take it so personally.

The topic again, for those that might have missed it, is whether it is OK to sit back and quietly accept every piece of mis-functioning or non-functioning piece of equipment that is offered by Dish, or any company for that matter. My answer is no. I would think that there are those that agree.

It does not mean I hate Dish as a company. It does not mean I prefer Comcast or DirecTV. It does not mean I hate Charlie Ergen. It does not mean I would never be happy with the 811 if they got it to work correctly. Of course I would. (I would always be annoyed at Dish for releasing such an ant farm in the first place, though.)

What it does mean is that I think Dish, and ALL companies, should design, manufacture, and release products to the general public that work as advertised. To accept less is to accept mediocrity. Those that do accept it, deserve it.

I also think that people who complain about a real and factual problem, such as the 811, 921, degrading PQ, etc, should not be belittled and labelled Dish-haters and Charlie-haters, simply because they point out flaws and problems with a company's products and/or services. It reminds me of the morons who refer to critics of the President as "un-patriotic". It's the same foolish nonsense.

BTW, I never got a response to my dysfunctional auto analogy. Too different from a satellite receiver? (Or, were you just unable to understand the "worked the opposite of the way they were supposed to" line?) How about a camcorder that records, but doesn't rewind? Or, a Dolby Digital audio receiver, that only puts out front and center signals. But, in both cases, you'd have to wait till the 2nd week in April for a patch to get the rewind or surround channels working. Would that be acceptable? No? I didn't think so.

What makes Dish products any different?

[RAD]

What it does mean is that I think Dish, and ALL companies, should design, manufacture, and release products to the general public that work as advertised. To accept less is to accept mediocrity. Those that do accept it, deserve it.

I also think that people who complain about a real and factual problem, such as the 811, 921, degrading PQ, etc, should not be belittled and labelled Dish-haters and Charlie-haters, simply because they point out flaws and problems with a company's products and/or services. It reminds me of the morons who refer to critics of the President as "un-patriotic". It's the same foolish nonsense.

BTW, I never got a response to my dysfunctional auto analogy. Too different from a satellite receiver? (Or, were you just unable to understand the "worked the opposite of the way they were supposed to" line?) How about a camcorder that records, but doesn't rewind? Or, a Dolby Digital audio receiver, that only puts out front and center signals. But, in both cases, you'd have to wait till the 2nd week in April for a patch to get the rewind or surround channels working. Would that be acceptable? No? I didn't think so.

What makes Dish products any different?

I agree with this, since I've also been on the short end if you say bad things about E*. I will admit that I feel very strongly about the poor quality of the 811 since it caused me to spend $'s to switch to D*.

I also tried an auto analogy, but mine was that the automatic transmission wouldn't shift on its own, the manufacture knew about it but didn't tell you when you purchased the car. Once you found out they said that it would be fixed by some future update to the computer for the trans but they won't say when or offer to refund any of the $'s you spent on the car. The car got you to where you needed to go, but it wasn't what you paid for.

[Mike123abc]

I'd be a little more impressed if the f'ing thing worked the way it was supposed to, out of the box.

But that's me.


Well you know you have choices in life. You could go back to cable, but if it is not in your area you could go to DIRECTV or C-Band. To sit here and flame, whine and complain all day does nothing. Don't sit here and complain endlessly only to then say you do not like cable for some reason or other, or say the same about DIRECTV.

Get a clue, maybe Dishnetwork is not for you...

[willy]

I agree with this, since I've also been on the short end if you say bad things about E*. I will admit that I feel very strongly about the poor quality of the 811 since it caused me to spend $'s to switch to D*.

I also tried an auto analogy, but mine was that the automatic transmission wouldn't shift on its own, the manufacture knew about it but didn't tell you when you purchased the car. Once you found out they said that it would be fixed by some future update to the computer for the trans but they won't say when or offer to refund any of the $'s you spent on the car. The car got you to where you needed to go, but it wasn't what you paid for.The one difference in your analogy is the 30 money back garuantee with the 811. At least I had one when I got it. So, if it bothered you that much why not return it?

[RAD]

The one difference in your analogy is the 30 money back garuantee with the 811. At least I had one when I got it. So, if it bothered you that much why not return it?


Because it wasn't purchased from Dish since at the time they said that DHP customers were not entitled to any deal, you paid MSRP. To defer the cost of the 811 my prior 6K was sold. So there was no way to go back to another HD receiver other then to purchase another 6K, and that wasn't going to be happening For what I would have had to spend I got a complete D* setup with two DirecTivo's, a HD STB and phase III dish.

[garypen]

Well you know you have choices in life. You could go back to cable, but if it is not in your area you could go to DIRECTV or C-Band. To sit here and flame, whine and complain all day does nothing. Don't sit here and complain endlessly only to then say you do not like cable for some reason or other, or say the same about DIRECTV.

Get a clue, maybe Dishnetwork is not for you...
Expressing dissatisfaction of a specific product, or aspects of that product, does not mean the entire service is "not for me". (I've been a subscriber since 1998, BTW.) There is real value in the Dish service, certainly compared to Comcast in my area. The 311 works great (as did 3000, 3700, and 4900 before it.) The problem I have is with the 811.

It also is not flaming and whining. It is an expression of opinion. What really is wrong is the way anyone who expresses any negative opinion about Dish products or services is attacked. They, and I, are just pointing to the naked emperor called 811. If you want to pretend he's dressed in golden threads, be my guest.

You should accept the fact that there are people who want things to work correctly, the same way that you accept things that don't.

[M Law]

The problem as I see it with all the negative posts is not so much what is said but how it is said. Snide remarks and name-calling take away from any point that the writer is trying to make. Broad generalizations detract from what could be a healthy debate. You might find it funny, but my bet is that most of us don’t. It takes away from driving home the main point.

Obviously there are those who feel the software download was a good one, and just as obviously there are those who are not satisfied and possibly will never be satisfied. It doesn’t always have to degrade into what this string has become.

[olgeezer]

Getting back to 264. Does anyone have a list of all that was upgraded?

[Un-321]

Expressing dissatisfaction of a specific product, or aspects of that product, does not mean the entire service is "not for me". (I've been a subscriber since 1998, BTW.) There is real value in the Dish service, certainly compared to Comcast in my area. The 311 works great (as did 3000, 3700, and 4900 before it.) The problem I have is with the 811.

It also is not flaming and whining. It is an expression of opinion. What really is wrong is the way anyone who expresses any negative opinion about Dish products or services is attacked. They, and I, are just pointing to the naked emperor called 811. If you want to pretend he's dressed in golden threads, be my guest.

You should accept the fact that there are people who want things to work correctly, the same way that you accept things that don't. There is a reason they offered for less than 1/2 price!!! They new there were problems..You only paid for 1/2 of it!!!the other half comes in installments!!!!

[garypen]

Obviously there are those who feel the software download was a good one, and just as obviously there are those who are not satisfied and possibly will never be satisfied. It doesn’t always have to degrade into what this string has become.You probably did this subconsciously. But, you just proved my point. There is a definite pro-Dish bias, and one against those that express dissatisfaction.

Look at your sentence. You say there are people that thought the download was a good one. Then, you say "there are those who are not satisfied and possibly will never be satisfied."

Why didn't you say in the first part, "there are those who feel the software download was a good one and possibly would be happy with anything that Dish sent"? Or, simply that there were those who are satisfied, and those who are not?

Of course, the actual truth is probably that there are all of those types mentioned above, plus the majority of 811 users who are somewhat satisfied with the current update, but still have issues (like myself). We are looking forward to the next one, which we hope will get the 811 working close to 100%. But, we just wish all this updating wasn't necessary in the first place.

[Iceman]

Expressing dissatisfaction of a specific product, or aspects of that product, does not mean the entire service is "not for me". (I've been a subscriber since 1998, BTW.) There is real value in the Dish service, certainly compared to Comcast in my area. The 311 works great (as did 3000, 3700, and 4900 before it.) The problem I have is with the 811.

It also is not flaming and whining. It is an expression of opinion. What really is wrong is the way anyone who expresses any negative opinion about Dish products or services is attacked. They, and I, are just pointing to the naked emperor called 811. If you want to pretend he's dressed in golden threads, be my guest.

You should accept the fact that there are people who want things to work correctly, the same way that you accept things that don't.

I thought the car analogy was a good and valid one.
Who the h*ll wants to buy something no matter at what price or discount, and the thing just half a$$ works? I don't feel I should thank Dish for the 264 patch when it should have been working to begin with. I should be calling and cussing them out for all the times I was in the middle of a movie and all of the sudden the audio is lost. Then I have to take time pull out my tv and unplug the receiver, check switch, etc..Or when I had to go in another room to look at my 7200's channel guide to see what's coming on in one hour. BTW, Where's the OpenTV?
I think myself along with every other 811 customer has a legitimate gripe about the 811 not living up to DISH NETWORK'S expectations and of course, ours.
Do I think the 811 is expected to be perfect? Of course not! ALL receivers have had bugs at some time, but the 811 was rediculous!!! Dish deserved and deserves any email that gripes about the 811 major issues.

Take care

[M Law]

You probably did this subconsciously. But, you just proved my point. There is a definite pro-Dish bias, and one against those that express dissatisfaction.

That’s your opinion, and you are welcome to it. I don’t see a pro-Dish bias, far from it. I see Dish bashing like nobody’s business. My primary point is that you take away from the good points of your argument with the tone that is taken.

Look at your sentence. You say there are people that thought the download was a good one. Then, you say "there are those who are not satisfied and possibly will never be satisfied."

Why didn't you say in the first part, "there are those who feel the software download was a good one and possibly would be happy with anything that Dish sent"? Or, simply that there were those who are satisfied, and those who are not?

It was written that way because that is how I interpret your comments, that you will never be satisfied. You do make a good point though, I should have phrased it so that it reflected those wearing horse-blinders from both sides, not just one.

Of course, the actual truth is probably that there are all of those types mentioned above, plus the majority of 811 users who are somewhat satisfied with the current update, but still have issues (like myself). Who are looking forward to the next one or whatever it will take to get the 811 working 100%. But, just wish all this updating wasn't necessary in the first place.

Now that is a paragraph I can agree with. I wish it wasn’t necessary as well.

The analogy to a car has been used to death for so many product comparisons. Why that doesn’t work is that the brakes failing or the blinkers being reversed can be life threatening in the first case and illegal in the second. Problems with a simple satellite receiver are neither. We're talking about watching tv for crying out loud. Nor is my investment as substantial as would be in a car. If I had a transmission problem with a 30K car, you’re absolutely right I would be very upset. But a sat rxer that costs a few hundred that’s got a dark picture (etc), please, it’s not worth my time to get all riled up. Bottom line is, if you are not happy with the product, any product, you return it, sell it, or throw it away, and go find one that makes you happy, if one exists. That's what I did with a Sony rxer I bought, didn't do what I wanted or that I thought Sony had advertised, and I returned it. Ended up still buying a Sony, but just not that model.

For many of us, there is no other product that exists at this price that will do what we want. So we are not happy about the problems, but will live with it, make it known to the manufacturer that we would like it corrected, and use it for what we can until then.

[gpflepsen]

Has anyone noticed the back panel inputs are now labeled 0-01 and 0-02?

[garypen]

Now that is a paragraph I can agree with. I wish it wasn’t necessary as well.
Then, you agree with what I have been saying all along. And, FWIW, I will definitely be satisfied with the 811, once they finish building it. However, I will never be satisfied with how they handled it's release, though. That was Bush league. Maybe they weren't satisfied either, and will learn from it.


The analogy to a car has been used to death for so many product comparisons. Why that doesn’t work is that the brakes failing or the blinkers being reversed can be life threatening in the first case and illegal in the second. Problems with a simple satellite receiver are neither. We're talking about watching tv for crying out loud. It's a good analogy, because I wasn't talking about the life or death components. I made it clear the powertrain, brakes, and steering worked correctly. However, I did offer a consumer electronics alternative. In any case, everything should work correctly, regardless of price.


For many of us, there is no other product that exists at this price that will do what we want. So we are not happy about the problems, but will live with it, make it known to the manufacturer that we would like it corrected, and use it for what we can until then.Couldn't agree more. I'm sure others agree. And, we also choose to post our dissatisfaction, hopefully leading to a discussion of it, and maybe to let off a little steam. For some reason I don't understand, people become attached to products and brands, and get personally offended by these criticisms as an affront to their beloved appliances.

If you want to really see some fire, check out a Ford vs. Chevy discussion, or American car vs. Japanese car thread. Hoo boy! This was nuthin'. (Of course, Fords are better than Chevy's, and Japanese cars are way better than American cars. ) <KIDDING>

[bcw]

Is the 811 still buggy? Yes. If you want one that doesn't have bugs wait a year or so.
Meanwhile, I have an 811 to play with, bugs and all.
Don't give up, keep the heat on, might get the bugs fixed quicker, and it also lets others know what to look for.

[dmccard]

At least the CC works now! Mine would stop after a short while, and require power off/on or re-booting to get it back.

My CC seems to work better with the P264 software, but I did manage to lose it again last night. I seem to lose it after I access the local channels. Our PBS channel does not have a strong signal, and at times I am not able to get it to come in, and it bounces back an forth from trying to lock it in and then showing Loss of Signal message. This may be the straw that throws out the CC function. The only way to recover is to re-boot. P264 made progress, but it's not there yet.

Anyone else having still this problem?

[clapple]

When someone resorts to criticizing punctuation and spelling, you can be sure they have nothing worth while to say.

Now can we get back to the 811?

[Nick]

Given the choice of owning the "imperfect" 811 since December '03 for $149, or waiting until the unit is "perfect" -- who knows when, and at what price? -- I definitely made the right decision for me. I have thoroughly enjoyed watching high definition television over the last 3 months. Almost none of the 'flaws' reported by others have adversely affected my HD viewing pleasure.
____________
Note to someone commenting earlier that this "811" thread has become too large: Feel free to start another "Official" 811 thread. Be my guest! ;)

[jgoggan]

Has anyone noticed the back panel inputs are now labeled 0-01 and 0-02?

Doh?? Does this mean that the "Channel 1" problem is now fixed? Can an 811 now tune an OTA Channel 1 (being broadcast by some idiot station that shouldn't be, of course)?

- John...

[garypen]

Is the 811 still buggy? Yes. If you want one that doesn't have bugs wait a year or so.
Meanwhile, I have an 811 to play with, bugs and all.
Don't give up, keep the heat on, might get the bugs fixed quicker, and it also lets others know what to look for.
You couldn't have said it any better.

[gpflepsen]

Doh?? Does this mean that the "Channel 1" problem is now fixed? Can an 811 now tune an OTA Channel 1 (being broadcast by some idiot station that shouldn't be, of course)?

- John...

I've read they can now enjoy the offerings of #1 goofballs.

[jgoggan]

Well, nice to see that Dish changed that even though they didn't absolutely "have" to since it really is the fault of the broadcaster. Nice move on Dish's part.

- John...