E-Mail from E* 921 NOW Available?

[RickyMac]

I received this e-mail from E* tonight based on a complaint/question I sent them three days ago. Does anyone believe that this means that 921 is available for sale?


-----Original Message-----
From:
Sent: Saturday, March 06, 2004 8:48 PM
To: Q&A
Subject: Customer Service

Dear Sir,

Thank you for your e-mail. The DVR921 receiver is now only available through select local retailers. To find a list of local retailers, please visit http://www.dishnetwork.com/search/retailer/index.asp. You will need your zip code to begin the search. Please note, some of our retailers may not be listed online. For more retailers in your area, please check your local Yellow Pages under "satellite".

This model receiver is not offered direct through our offices at this time. Please contact a retailer and they will be able to assist you with the order. There are currently no upgrade promotions for the DVR921 receiver. As soon as information becomes available it will be released. Please stay tuned to upcoming customer Charlie Chats on channel 101 (http://www.dishnetwork.com/content/customercare/charlie_chat/index.asp) or logon to our website (www.dishnetwork.com) for more information about new programming and services being added to DISH Network.

Please note you may also view the receiver information online at http://www.dishnetwork.com/content/products/receivers/dvr/index.shtml

If you have any further questions regarding equipment, we ask that you please call our Customer Service Center at 1-800-333-3474 and our representatives can assist you. When calling our Customer Service Center, you can speak to a representative by pressing "0" at anytime during the call.

As a current customer, you may also use our website to view your current or previous billing statements, add services, or make payments to your account. Please use the link https://customersupport.dishnetwork.com/customercare/UserManagement/login.jsp to visit our Online Customer Support Center.

Your business is greatly appreciated and we thank you for allowing us to be of assistance to you. If you have any further questions or concerns, please refer to www.dishnetwork.com.

Sincerely,

Tim B.

DISH Network eCare

-----original message-----

Full Name: Ricky McGowan

Account Number: xxxx-xxxxxxxxxxxxx I have been a loyal customer since 1995 (I bet you get a lot of e-mails

that start out that way), my question is simple, when can I purchase a

921?

I have invested a lot of time and money in my TV viewing equipment and I

want HD programing. I am certainly not going to buy an old 6000 or even

the 811. I want the newest equipmenrt available, others have it, why

can't I give you $1000.00 for mine?

At this time I am very tempted with the VOOM "0" down, $9.50 per month

rental, no contract offer.

I recently upgraded to a 510 and I am obligated to a two year contract

with Dish. What is the least amount of programing I can carry and still

maintain my contract?

I love DISH, but I am not just going to sit and wait for an unlimited

amount of time with no answers.

Please answer my two questions, I need to make a dicision soon.

Thanks...Rick

[Mark Lamutt]

I believe that's the standard email that Dish has been sending out since the end of December saying that they are not directly selling the 921 - you can only get it through retailers.

Moving to Dish DVR forum.

[joebird]

I called and asked where I could get one. They gave me a number of a local dealer, who I called. They'd only sell me one for $1399. They basically admitted that it's a supply/demand equation, and that they are taking advantage of the situation. I'll wait.