Macmorn
03-18-04, 11:55 AM
Hello All:
I was hoping someone could perhaps clue me in to possible problems I am having with my Voom system since the install (done tuesday 3/16).
The installer spent about 6 hours doing the install, mounting both masts to the roof, wasn't the way I wanted but works I guess. He ran new wire for both OTA and the Sat.
The OTA works great, all local channels come in fine with signal quality of 94-96 and Signal power of 46.
The Satellite Signal quality is 13-20 with signal power of 50. The signal voltage at the box is 14 and steady, so I was told.
Well the Voom channels are not all there, some say missing satellite and others are heavily pixelized, although channel 100(?) HDNews seems to come in ok.
I called tech support they said solar flares may be causing the problems (unlikely I would think for 2 days) and the whole time the Dishnetwork system I installed myself 3 years ago is doing fine with signal strength of 114.
Anyway I obviously won't be paying for this until it is fixed but the soonest they could get a technician in for a trouble call is the 27th of this month.
Perhaps one of you may have some ideas I could try on my own? I wonder if it is a simple matter of dish pointing fine tuning or does it sound like an actual receiver problem based on the voltage strength of 14?
Any ideas would be appreciated and thank you for reading my post.
Good Day All,
Macmorn
I was hoping someone could perhaps clue me in to possible problems I am having with my Voom system since the install (done tuesday 3/16).
The installer spent about 6 hours doing the install, mounting both masts to the roof, wasn't the way I wanted but works I guess. He ran new wire for both OTA and the Sat.
The OTA works great, all local channels come in fine with signal quality of 94-96 and Signal power of 46.
The Satellite Signal quality is 13-20 with signal power of 50. The signal voltage at the box is 14 and steady, so I was told.
Well the Voom channels are not all there, some say missing satellite and others are heavily pixelized, although channel 100(?) HDNews seems to come in ok.
I called tech support they said solar flares may be causing the problems (unlikely I would think for 2 days) and the whole time the Dishnetwork system I installed myself 3 years ago is doing fine with signal strength of 114.
Anyway I obviously won't be paying for this until it is fixed but the soonest they could get a technician in for a trouble call is the 27th of this month.
Perhaps one of you may have some ideas I could try on my own? I wonder if it is a simple matter of dish pointing fine tuning or does it sound like an actual receiver problem based on the voltage strength of 14?
Any ideas would be appreciated and thank you for reading my post.
Good Day All,
Macmorn