jsanders
04-21-04, 08:20 PM
I realize that this is only loosely related to this message board, and I am not sure where the best place to post this is.... And I think this is a good place, and I think this issue really needs to be resolved!
As I see it, until the 921 works as advertized, there should be NO VOD fee. The fee should be directly proportional to the bugs we are discussing on this board. This fee is a bug right now. It bugs me!
I just called Dish and asked them to remove the VOD fee from my bill. They replied by saying that this is a Video On Demand (VOD) fee that is charged to all receivers capble of recording programs. I told her that first of all, not all receivers with this capability are charged (the 508 as an example), and 2, the 921 isn't *always* capable. It isn't video on demand, it is video, *sometimes* on demand.
The customer service representative (CSR) removed it from my bill this time, but told me it would it would continue appearing. The CSR hung up on me after that.
This is an important issue. Does anyone know a way to escalate this? The best one I can think of is to call in during the next Charlie Chat or something. I'm willing to pay the fee if the 921 works. I wanted to use the $5 discount to pay for locals so I could use them as an OTA guide.
This is frustrating....
As I see it, until the 921 works as advertized, there should be NO VOD fee. The fee should be directly proportional to the bugs we are discussing on this board. This fee is a bug right now. It bugs me!
I just called Dish and asked them to remove the VOD fee from my bill. They replied by saying that this is a Video On Demand (VOD) fee that is charged to all receivers capble of recording programs. I told her that first of all, not all receivers with this capability are charged (the 508 as an example), and 2, the 921 isn't *always* capable. It isn't video on demand, it is video, *sometimes* on demand.
The customer service representative (CSR) removed it from my bill this time, but told me it would it would continue appearing. The CSR hung up on me after that.
This is an important issue. Does anyone know a way to escalate this? The best one I can think of is to call in during the next Charlie Chat or something. I'm willing to pay the fee if the 921 works. I wanted to use the $5 discount to pay for locals so I could use them as an OTA guide.
This is frustrating....