View Full Version : 522 L2.02 Bug List
Anonymous
08-02-04, 07:55 PM
1. Fails to download Guide Info.
2. Resets when Guide button on remote is pressed.
3. Sometimes playback is muted and one has to change channels, press stop, or reset to get sound to return.
4. Sometimes playback is choppy or sound is missing for a second.
5. When scrolling through Guide sometimes entries are repeated.
Anyone else noticed any other bugs?
mrschwarz
08-02-04, 09:33 PM
I haven't seen any of the problems you've listed. In fact, since 2.02, the guide has stopped causing the reset. The bugs I am seeing are with the shows listed and the times.
1. I had a show that the guide said was more than 2 hours long, but I started recording it late and only got 30 minutes. The PVR menu insisted that the recording was more than 2 hours.
2. I had a couple of recording that the PVR menu insisted were only 37 minutes long, but the recordings were for the full 1-hour show.
3. I had some 1 hour shows that the PVR menu said were 17 hours long.
4. I recorded Thunderball on Spike TV. I got the whole movie and it was 1,193,046 hours long (I haven't finished watching it yet. A little too long for one sitting <g>).
omnibus
08-02-04, 10:03 PM
I'm seeing the same bugs as "anonymous" but not sure of the 1st one.
Apparently MrSchwarz had the guide reset cured by 2.02. I hadn't seen it before 2.02
My favorites aren't in numerical order in several cases, notably the low network channels.
I find that if I push the guide button quickly it does not reset. There's a slight delay for the guide to appear after a quick push.
Interesting what the different experiences are with the guide/reset bug. I was experiencing that in the 1.68/1.69 era, but have not had it happen to me since before the 2.01 update.
garypen
08-03-04, 12:05 PM
I got the whole movie and it was 1,193,046 hours long (I haven't finished watching it yet. A little too long for one sitting <g>).It must have transposed the actual time from the Democratic convention.
BTW, you must have some honkin' hard drive in that thing.
1. Fails to download Guide Info.
I have talked to (or e-mailed) several people that have had that problem on the 5xx receivers. It EVERY case the problem was that did not have a dish500 or, if they did, they were not gettting a strong singnal on transponer 29 from the 110 satellite. The extended guide is ONLY available from the 110 satellite. I was suprised to learn (from my e-mails) how many people buy a 5xx receiver and only have a dish 300.
Anonymous
08-03-04, 01:20 PM
I have talked to (or e-mailed) several people that have had that problem on the 5xx receivers. It EVERY case the problem was that did not have a dish500 or, if they did, they were not gettting a strong singnal on transponer 29 from the 110 satellite. The extended guide is ONLY available from the 110 satellite. I was suprised to learn (from my e-mails) how many people buy a 5xx receiver and only have a dish 300.
I have two dishes and one is a dish500, both hooked to my 522. Prior to posting my bug list, the guide info had never failed to download, turns out that this time, it hadn't failed either, all programming was listed as not available, but when I did a hard reset, everything was available but it didn't download after the reset. I think the reset bug might be due to corruption in the guide info file(s), anyone know how to delete the file(s) and start over? I never leave my 522 "on" overnight so therefore it always downloads guide info every night. If it appends the existing file(s) instead of starting over from scratch each time it downloads the info, maybe overtime it corrupts the programming info to a point where it becomes hard for the 522 to parse. Like if it is XML and the program merging different files together is not openning and closing tags properly. Just a wild guess though. If this were the case, people that generally forget to or don't care to turn off their 522 when they aren't using it will download programming info less frequently and thus the guide info would get less currupt and therefore cause fewer issues. I almost always run my 522 in single mode. The people who aren't experiencing the same errors as I, are you using your 522 in single mode or dual mode? Also, I almost never watch anything live.
ChrisCoop
08-03-04, 04:28 PM
1. I had a show that the guide said was more than 2 hours long, but I started recording it late and only got 30 minutes. The PVR menu insisted that the recording was more than 2 hours.
2. I had a couple of recording that the PVR menu insisted were only 37 minutes long, but the recordings were for the full 1-hour show.
3. I had some 1 hour shows that the PVR menu said were 17 hours long.
4. I recorded Thunderball on Spike TV. I got the whole movie and it was 1,193,046 hours long (I haven't finished watching it yet. A little too long for one sitting <g>).
Not to be an, "I told you so," to anyone (especially not you, mrschwarz), but I've been complaining about all of these problems for a long time now. I see a lot of people getting up in arms about bugs that they claim are new in the L201 or L202 updates, but I outlined these problems well over a month ago, way before the L201 or L202 updates. As a matter of fact, I've posted photos and video clips of (literally) every one of mrschwarz's complaints as proof of the problems my THREE 522s were suffering from. And I did it before the 201/202 updates. I think too many people just weren't paying attention and missed a lot of these bugs. A lot of people jumped on my case and pretended that these problems were not severe or did not exist. Once I started posting pictures and movies as proof, they either shut up or started with the, "I can't understand why only your 522s are having these problems." Well anyway, long story short, just about everything listed in this thread (except for not downloading guide info...I've never had that problem...yet) is thoroughly detailed with explanation, pictures, and movies in a thread I started on another satellite message board. If a mod reads this, please understand, I'm not promoting one of your "competitors." It just happened, by luck of the draw really, that I ended up over there to start the thread. I encourage anyone who's only noticed problems recently to check out the thread and see for themselves that these problems have been around for quite a while (and from Dish's track record, they'll remain for quite a while). Also, to any prospective 522 customers, please go read the thread, watch the clips, examine the pictures, ponder the rebuttals, and then decide if you want to roll the dice and get a 522. If you opt for the 522, I wish you all the best. But if you do end up with the same headaches I (and so many others) have experienced, you can't say you weren't warned. At least this way you'll be able to make an informed choice.
The thread starts HERE (http://www.satelliteguys.us/showthread.php?t=20428) and goes on for eight pages (so far). It's a long read, but if you have (or are thinking of getting) a 522, it's probably well worth your time.
P.S. mrschwarz, regarding the problem you listed for number four. I don't think the 522 considers that to be a "1,193,046 hour" recording. Those are just what I like to call the "random, meaningless numbers" on the 522 (See here (http://www.satelliteguys.us/showthread.php?postid=144120#post144120), here (http://www.satelliteguys.us/showthread.php?postid=144126#post144126), here (http://www.satelliteguys.us/showthread.php?postid=153084#post153084), and here (http://www.satelliteguys.us/showthread.php?postid=158858#post158858)). I see them often; have for months now. I'd say it's one of the most annoying problems on the 522 and basically renders the unit unusable. Until you listed it in your post, I had never seen another member (of any board) mention it as a problem. So big thanks for that! At least now I know that there are 522s (other than the three I've used) that have the same problem. I just wish more people would pay attention for it. :rolleyes:
omnibus
08-03-04, 08:30 PM
I got a call from Dish early this evening offering to swap out my 522.
The only problem I'm having with any regularity is the 'guide' button reset.
When asked whether they were leaning toward a hardware problem, the caller "Tony" said, "No they think it's software and are swapping out some units that have reported trouble to have engineer's go over them thoroughly"
They also offered to credit my bill for my trouble. I'll keep you posted.
joehandy
08-03-04, 08:47 PM
I've experienced all the above listed bugs...but, the worst for me are audio synch and freeze up watching recorded programs...makes some programs totally unwatchable...i called sbc/dish "customer support" (what a freakin' joke...) the other night and the "customer support" agent told me to turn off my receiver, unplug it, then delete ALL of my recordings! thank god i posted on another board and was told the guy was a freakin' idiot (on top of being rude as hell) and that i was just experiencing the many bugs that come along with this piece of junk...GOD i miss directv...and most of all...my direcTivo...i could kick myself for switching!
BuckeyeChris
08-03-04, 09:03 PM
1. Fails to download Guide Info.
2. Resets when Guide button on remote is pressed.
3. Sometimes playback is muted and one has to change channels, press stop, or reset to get sound to return.
4. Sometimes playback is choppy or sound is missing for a second.
5. When scrolling through Guide sometimes entries are repeated.
Anyone else noticed any other bugs?
I have experienced numbers three and four for sure. Just a minute ago, I lost audio on the channel I was watching on TV1 when a timer recording started on TV2.
My doesn't record at random times for no reason. One week it records the next week it doesn't??? When it records it records great. You can't count on this piece of junk. Does anyone else have the same problem?
My doesn't record at random times for no reason. One week it records the next week it doesn't??? When it records it records great. You can't count on this piece of junk. Does anyone else have the same problem?One reason may be that you are on the wrong favorite list when the timer is due to fire.
ChrisCoop
08-06-04, 08:54 PM
One reason may be that you are on the wrong favorite list when the timer is due to fire.
Nah, that was corrected a few weeks ago in the L201 update.
dingle, you're not alone. Sometimes a timer records, sometimes it doesn't. :rolleyes:
BuckeyeChris
08-07-04, 06:31 AM
Not to be an, "I told you so," to anyone (especially not you, mrschwarz), but I've been complaining about all of these problems for a long time now. I see a lot of people getting up in arms about bugs that they claim are new in the L201 or L202 updates, ...
The bugs that I have reported, and I think others here who have reported similarly, are quite benign, and in no way are they detrimental to me enjoying the 522. Sometimes I think some who read these reports think that they happen all the time; they don't. Also, many of these bugs, like loosing audio for the channel you last watched when you turn on the unit, are quickly resolved by changing the channel to restore the audio.
Plenty people here, including myself, have reported these issues to Dish.
Hopefully Dish will get these issues resolved, but I am more than patient to wait while they fix them. Plus, I think the added benefit of PIP was a major coup for Dish. Yes, it's not perfect. I would like to be able to use PIP from my remote without having to first change the Mode button on the front of the unit first; this kind of defeats the purpose of a remote control. However, I do have to get my lazy ass out of my Lazy Boy anyway to grab a beer and take a leak. :D
That said, I found a bug that I am not sure has been documented: segmented timer events. :rolleyes:
Last evening, I had a timer event scheduled to start recording at 10 p.m. This event's duration was 1 hour and 35 minutes. Also, I had scheduled a nightly timer event that begins at 11:30 p.m. and last for 1 hour. My unit is configured to record on TV2. Apparently since the first timer event went 5 minutes past the start of the second event, the second timer event only recorded 30 minutes in duration. The name of the second timer event in the menu is the same as the first timer event.
Has anyone seen this happen before? Is this a bug? I thought that if one timer went went past the second event, the unit would switch the recording of the second event to the other tuner, i.e., my unit should have switched to TV1 for the second event.
I would like to be able to use PIP from my remote without having to first change the Mode button on the front of the unit first; this kind of defeats the purpose of a remote control. However, I do have to get my lazy ass out of my Lazy Boy anyway to grab a beer and take a leak. Dish may look at people's usage as one of two ways: 1) They use dual-mode 90-100% of the time (like me) so having a button on the remote isn't necessary since I would use it so rarely. 2) People use single-mode 90-100% of the time. Get up off their lazy a**es ONCE to hit that mode button and be done with it. :)
ssj4android
08-07-04, 12:03 PM
I had a reset while pushing guide while using single mode and PPV. I swapped channels, pushed guide, and it reset. However, the fan sounded like it was going overdrive when it did. So I'm thinking maybe it got too hot? It's in a rather tight space in our TV stand (the installer put it there). I've been having skipping issues too. Could those be because it's getting too hot? Is there a hard drive diagnostics on the 522? I mean, a hidden one, since the Hard Drive option on diagnostics is greyed out.
Anonymous
08-07-04, 10:01 PM
...the fan sounded like it was going overdrive when it did...
That wasn't the fan you heard, that was the harddrive.
Is there a hard drive diagnostics on the 522? I mean, a hidden one, since the Hard Drive option on diagnostics is greyed out. When I called support about the constant disk diagnostics, the person navigated me to the menu where it's grayed out and was going to have me run that. I told her it was grayed out and she seemed surprised. She suggested it lights up when a diagnostics is possibly needed and that she's had calls with customers and their boxes did NOT have this grayed out. I don't think I've ever seen a post where someone said there's was available.
blakejames3000
08-08-04, 10:45 AM
i don't know if this is a bug or not but i do notice that all the signal readings are lower than any other receiver i have 5-10 points lower....i have 508..301's
and when doing pip on single mode and try to press guide it sometimes reboots
and when i use playback it like "skips" ahead a few seconds like it jumps and the audio crackles a little like a tiny static
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