Dish 6000 and Acquiring Satellite Signals

[ratnamg]

Folks
I am having some problems with my Dish 6000 receiver. Every so often I see the message "Acquiring Satellite Signal". When I go to the menu to Check the Switch the receiver recognizes only 2 of the three satellites. And the two it recognizes is not consistent.
This happens even when the weather is good - Sunny and Bright. There are also no trees in the line of sight for the receiver.

I have had the same dish with the older 4802 receiver and never had any problems.

Dish Tech support had me diconnect the Sat. cable from the 6000 and run CHECK SWITCH to "reset" either the 6000 or SW21. He then had me reconcect the Sat. cable and run CHECK SWITCH again. It has not worked.

It has happened more than a few times. It happened when I was watching CBS-HD last nite.


Here is my setup:
Dish 500 - 110, 119
Second Dish - 61.5
SW64 Switch
Dish 6000.

Does any one have any suggestions?

Thanks

[Scott Greczkowski]

Unplug the power going to your SW64 and leave it unplugged for a few minutes. Then plug it in again, then run check switch again.

If this does not work you could have a SW 64 problem, or (more likely) a bad LNB.

[Frapp]

Originally posted by ratnamg
Folks
I am having some problems with my Dish 6000 receiver. Every so often I see the message "Acquiring Satellite Signal". When I go to the menu to Check the Switch the receiver recognizes only 2 of the three satellites. And the two it recognizes is not consistent.
This happens even when the weather is good - Sunny and Bright. There are also no trees in the line of sight for the receiver.

I have had the same dish with the older 4802 receiver and never had any problems.

Dish Tech support had me diconnect the Sat. cable from the 6000 and run CHECK SWITCH to "reset" either the 6000 or SW21. He then had me reconcect the Sat. cable and run CHECK SWITCH again. It has not worked.

It has happened more than a few times. It happened when I was watching CBS-HD last nite.


Here is my setup:
Dish 500 - 110, 119
Second Dish - 61.5
SW64 Switch
Dish 6000.

Does any one have any suggestions?

Thanks


Also check the cable(s) and connectors. I was a tech support phone specialist for two years for a major company here on the net and when all else failed, the cables proved to be the problem although people would argue that it "looks" fine. I would reply, change it out and call me back. On several occasions, I was called back with congrats :)

[Scott Greczkowski]

Usualy with a bad cable or connector with a SW64 you would see at least one part of the LNB on the check switch test. I doubt that 2 connectors or cable have gone bad.

[Frapp]

Originally posted by Scott Greczkowski
Usualy with a bad cable or connector with a SW64 you would see at least one part of the LNB on the check switch test. I doubt that 2 connectors or cable have gone bad.

True .. But if a cable or connector has a hidden short or ground somewhere, it may be virtually impossible to find when testing.

[DarrellP]

Before you go through all this trouble, are you getting the "Acquiring Sat Signal" after you have tuned to an OTA channel for awhile?

The 6000 "disconnects" from the satellites when tuned to OTA. If this is the case, do not hit the Guide button to move off of an OTA channel, use the transparent Browse and go up or down to the Sat channel you want. I wouldn't advise keying in the channel # directly as you may hit a wrong number and you will get the "Acquiring" screen again. You could hit Browse then key in the channel # then Select.

Good luck.

I had 4 sw64s in the past 5 years.

I bet your sw64 is going bad.

Sorry, but you better get used to it.