mjferguson
11-05-04, 08:27 AM
Had a bit of a bad installation experience yesterday and have a few questions. First, I have the HD package and the guy showed up with 2 round dishes (one for locals the other for everything else). Not knowing a whole lot about the satellite business I repeatedly asked him if the round dish would get me the HD stuff I have always gotten. He assured me it would and went on his way installing everything. I had to go back to work before he was done, but obviously I wasn't getting a signal from 119 when I got home. I called Directv and they are sending someone else out to install the oval on Monday. What an waste of time!!!
Next, we went over how he would run the cable and were both thinking the same thing initially so I that I would have no problems. My existing cabling ties in at the exterior base of my garage. He said he would install the switch up by the dish and only have to run 3 cables to where my existing cable ties in. I said OK, 3 cables running down the side of my house wouldn't be that bad. Well I get home and he has installed the actual switch at the place where the cable ties in so I obviously have 6 or 7 cables from the dish to the switch. Why in the world would he have done this? Isn't that just a HUGE waste of cable? It is a pretty long run, I was thinking maybe he did it because the switch has a signal booster in it or something? I really don't want this guy to come screw things up again so I am hesitant to call him.
I guess at this point I either ask the guy coming to change the dish out to fix the cable runs or do it myself? Not sure if the guy would even do it since he is only suppose to switch the dish out? All I can say is it is a good thing my Cable One picture is REALLY crappy or D* might be losing a customer. I love there packages and picture quality, but this is just unbelieveable to me.
Next, we went over how he would run the cable and were both thinking the same thing initially so I that I would have no problems. My existing cabling ties in at the exterior base of my garage. He said he would install the switch up by the dish and only have to run 3 cables to where my existing cable ties in. I said OK, 3 cables running down the side of my house wouldn't be that bad. Well I get home and he has installed the actual switch at the place where the cable ties in so I obviously have 6 or 7 cables from the dish to the switch. Why in the world would he have done this? Isn't that just a HUGE waste of cable? It is a pretty long run, I was thinking maybe he did it because the switch has a signal booster in it or something? I really don't want this guy to come screw things up again so I am hesitant to call him.
I guess at this point I either ask the guy coming to change the dish out to fix the cable runs or do it myself? Not sure if the guy would even do it since he is only suppose to switch the dish out? All I can say is it is a good thing my Cable One picture is REALLY crappy or D* might be losing a customer. I love there packages and picture quality, but this is just unbelieveable to me.