Dish net discriminats against Costco bought 921's

[iceshark]

I am very displeased with Dishnetwork. I had called for dishinitup promo to upgrade to 811 on Wed of this week. They said they had lots of install times available. I could get installed in 3 days no problem. I held off becuase of reading about Costco price of 921. So I went to Costco and bought a 921.
I called the same number (maybe 3 hours later) and first they did not know what I was talking about when I gave them confirmation code from inside costco 921 receiver. Finally the CSR says she is not sure if they will charge me for extra switch. (current setup is 510,501 on a old dish 500 dual lnb dish from 1999., and a 4000 on a different single lnb dish) I tell here the certificate says all hardware needed is included. She says I GUESS it will be free. YUK< then proceeds to tell me that the soonest install date is 1-19, basicly three weeks and some missed high def footbal. I tell her what gives? how come 3 hours ago there were plenty of installs available. She says oh thats for different equiptment. I say I HAVE THE RECEIVER> what different equiptment?. She says thats all I can do.
I think they push anything not bought from a sat dealer on back of totem pole. Now they will probably also balk at switch needed. I cant even use what I just payed 500.00 for. But If I would have picked FREE 811 upgrade. I would be watchin tv on it right now.
ANyone have any advice
thank you. :(

[JM Anthony]

That's pretty rude. Look at the bright side. The 921 is easy to install. Ran the 2nd line and had it all installed in less than an hour.

PS - did you get yours at the Costco on 205th?? Last week they were going through them like hot cakes!!

[iceshark]

I actually am the regional manager for Costco. I was up at our Everett store and bought mine there. We are running out of them quick as fire almost everywhere. That is why I bought one. I currently have Voom, but have been less then happy with there constant software problems.
I probably will hook upstairs (wifes 501) to single old dish and hook my 921 up to by dish 500 dual old sw-21 dish until installer comes out.
Thanks for your input.
have a good one

[LauderDave]

I'm not sure if this will help, but would it be better to call a local installer to see if they could do the work sooner?

[iceshark]

I'm not sure if this will help, but would it be better to call a local installer to see if they could do the work sooner?
I would but I dont think it would be free as it is with coupon from dish for install in box. dont want too fork out for switch ect.ect.

[SimpleSimon]

I would but I dont think it would be free as it is with coupon from dish for install in box. dont want too fork out for switch ect.ect.
I guess it comes down to how important the football is to you.

IIRC, we've discussed your install needs in other threads - you can DIY for minimal cost.

[Michael P]

You can use a "legacy" switch with the 921. I use an SW-64. The only "installation" that may be required is running a second line from the switch to the 921 (presuming that the receiver the 921 is replaing only needed one line). In my case I alredy had 2 lines run since the 921 replaced 2 4000's (one for the VCR the other for live TV viewing).